Understanding Organisational Structure And Culture
Added on 2020-01-23
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The Developing Manager
Table of ContentsINTRODUCTION ..........................................................................................................................11.1 Theories of management.......................................................................................................11.2 Leadership characteristics.....................................................................................................21.3 Communication process........................................................................................................31.4 Organisational structure and cultures....................................................................................4TASK 2............................................................................................................................................52.1 Assess own management skills performance........................................................................52.2 Analyse personal strengths, weaknesses, opportunities and threats.....................................52.3 Set and prioritise objectives and targets to develop own potential.......................................7TASK 3............................................................................................................................................83.1 Lead and motivate a team to achieve an agreed goal or objective........................................83.2 Justify managerial decisions made to support achievement of agreed goal or objective andrecommendations for improvements...........................................................................................9TASK 4..........................................................................................................................................104.1 Explain how own managerial and personal skills will support career development.........104.2 Review career and personal development needs, current performance and future needs toproduce development plan........................................................................................................11Conclusion ....................................................................................................................................12
INTRODUCTION Managers are important for every organisation since they develop the structure ofcompany and run company as per structure. Manager is the person who co-ordinates amongvarious departments of organisation such as marketing, finance, accounts, HR and operations.Managers have skills to manage work within the company. Developing manager is related tomanagers who have started working in same area and adopt the culture of organization.Managers need to learn the theories and models for organisation and then he will apply thattheories to get the best result out of it basic liability of manager is to make sure goods or serviceof company's properly deliver to customer at right time to satisfy their need. This project furtherdescribes management styles and different types of leadership styles in Thomas Cook Company.Aim of project is to understand different management styles and various communicationssystems which use in organisation for the better productivity (Beamish, 2013).TASK11.1 Theories of managementClassical management theory also called as scientific management theory, came intoforce in 1990 by Fredrick Taylor. It focuses on maximising the efficiency of work of workers ofan organisation by proving necessary tools. It is based on following principle:Leaders of company should develop a standard method for performing work usingscientific management (Block, 2016).It increases efficiency of decision making of leaders. Company namely Thomas Cook,which is one of world's leading leisure travel groups have applied classical theory in itsmanagement. Leaders of Thomas cook applied this theory because this company desires tomaximise its profits and benefits of customers, investors the responsibilities and objectives ofmanagers, which they assign to each level of an organisation. Leaders of Thomas cook wants topromote team work, by allotting work according to their capabilities along with a desired plan sothat company remains number 1 in leisure and travel business. While, System approach tomanagement means in which there is an interaction between independence of internal factors andexternal factors of company. The board of Thomas cook adopted systematic approach to evaluatemarket elements which increases the hospitality and leisure activities of the said companyincreasing profits of company. Contingency approach means a theory which means there is no
universal system that can applicable to all the place in an organisation. The management ofThomas cook has adopted various plans and procedures accordingly which suits it best. There isan Influence of informal group in any organisation which means the people which are similar ininterests and in nature of work seems to come closer to form an informal group. It affects theproductivity. 1.2 Leadership characteristicsProper Leadership in any company is very important. Leaders are there to guide team toperform the task efficiently for proper results. Leaders of Thomas cook has followingcharacteristics:Democratic: They want participation of each and every member of team by freelyexchanging ideas, better contribution in the decision making process (Cozolino, 2014).Action oriented: It means leaders guide team in reference to goal or aim. It focuses toachieve aim according to the plan. Motivation theories are very important in any organisation because it encourages theemployees to perform a given task in an efficient manner. Leaders of said company has adoptedthe motivation theory to put its human resources into action so as to increase efficiency ofemployees, which leads to achieve the goal of company. It builds friendly relationship withcustomers of company. Factors affecting motivation are:Company policies and administration.Supervisionconditions of worklocus of controlThomas cook has adopted various motivation techniques to motivate employees ofcompany:To set goals for company to be achieved to increase its customers.Provide incentives.Achievements of an employee is recognised by leader in company.Leaders always aims to provide professional enrichment to the employees of company. Role of stake holders and partnerships in company is very high. It is basically an investorin company. Thomas cook also have many stakeholders in their organisation. They helps indecision making process and guide the board of directors in any possible manner. They are
regarded as investors in the company who invests their stake in an organisation according to theperformance of company. Partners are individuals who asses orientation, swot analysis,determine the responsibilities and develop contact sheets. 1.3 Communication processCommunication process is a process which involves a series of communication amongdifferent hierarchy in company. Communication is a process which involves sender of themessage, which sends a message which is then encoded by the encoder before that message isactually received by receiver, it must be decoded by receiver (Harris, 2013).For effective communication, the management of Thomas cook has adopted various forms ofcommunication:Verbal: It involves communicating with words and speech. It involves communicationwith spoken words and it also ensures the enunciation, stress of tone of voice. In orderapply communication process, organization make sure that employees have directinteraction with other members. This is helpful enough to reduce conflicts and rate ismiscommunication. Nonverbal: employees of Thomas cook also opted nonverbal communication, whichinvolves pitch speed tone and volume of voice along with the facial expressions, bodyposture etc. Mangers of cited firm make sure that they use proper tone to make workersunderstand about the seriousness of the issues. Written communication: It involves any kind of message which uses a written word. It’svery important in any kind of organisation.The company has adopted lines of communication:Linear- Leader transmits message linearly, which means he conveys message to its teamthrough a one way process through a straight forward communication model.Lateral- it means that information is exchanged through various departments ofcompany, through top down, bottom up in a hierarchy level,Formal/Informal- if leaders through various channels communicate with its teammembers, it’s called formal communication, and if information is exchanged by notfollowing proper medium is called informal communication.Following are barriers to the effective management in Thomas Cook Company:◦Physical barriers
◦Attitudes◦Language spoken◦Physiological barriers◦Cultural noise◦No common experience.1.4 Organisational structure and culturesOrganisation structure has been designed in a manner to achieve goals and aims ofcompany in an efficient manner. It has been designed according to business of an organisation.There are 3 types of organisational structure:FunctionalDivisionalMatrix.Thomas cook has been structured in a divisional structure. It has been structured to operatein a wide geographic area as its having its network in different parts of the world. The board isconsists of the CEO, chairman and 6 directors. CEO has governed various authorities to themanagers according to the area and divisions (Jorgensen, 2012).There are three types of change:Demographic change- Company has changed demographically, which includes change ofteam involving young talents. There should be proper coordination between young andold employees of the company.Economic change- economic change includes factors which have a great impact onbusiness. It includes factors like recession, boom etc. in period of recession manyemployees of company went unemployed. Unlike, in boom period, company offersvarious additional incentives to its employees.Legislative change- legislative change includes those changes which includes change inthe management team of company.Change is very necessary in any organisation. It increases an organisation is workingevery time in same manner and process it will never be successful in long term period, change isa constant thing.
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