Unit 14 - Working with and leading people

WORKING WITH AND LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Prepare documentation to select and recruit a new staff for UPS..........................................1
1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection
process for UPS Company...........................................................................................................2
1.3 Taking part in the process of selection...................................................................................2
1.4 Own contribution to the selection process in the UPS Company..........................................3
TASK 2............................................................................................................................................3
2.1 Explain the skills and attributes needed for leadership..........................................................3
2.2 Difference between leadership and management and how does this help towards better
understanding with special reference to UPS..............................................................................4
2.3 Different leadership styles for different situations with special reference to UPS................5
2.4 Ways to motivate staff to achieve objectives for the chosen scenario...................................5
TASK 3............................................................................................................................................6
3.1 Benefits of team-working for UPS Company........................................................................6
3.2 Working in a team and dealing with conflict as a leader or member.....................................7
3.3 Review the effectiveness of the team in achieving the goals.................................................7
TASK 4............................................................................................................................................8
4.1 Factors involved in planning the monitoring and assessment of work performance at UPS
Company......................................................................................................................................8
4.2 Plan and deliver the assessment of the development needs of individuals at UPS Company
......................................................................................................................................................8
4.3 Success of the assessment process.........................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The working with and leading concept in the present business environment provides useful
and effective methods to seniors for leaning subordinates and employees at the workplace. With
an aim to comprehend this concept in the practical context, the paper here is discussing about
approach and process to the fair recruitment and selection of new members and achieve
corporate objectives with their effective management and support.
TASK 1
1.1 Prepare documentation to select and recruit a new staff for UPS
As given in the case, 50 members plus some senior managers left the UPS courier firm and in
order to fill these vacant posts of the HR department will prepare the following document to
select and recruit new members:
Approval of recruitment
The process of recruitment is started with the approval of recruitment from organizational
authority. The particular department of the company who need new personnel send a draft with
description and a document of position which describe the needed education and skill for the
post. After approving the draft, the authority of UPS’s transfer it to human resources department
for the further process (Adair, 2009).
Position description
Before giving the advertisement in the market, it is essential for the UPS to describe the
position for which it is going to recruit new member. Moreover, the organizational authority
approve the position description of the post. The description of position contains the
responsibility and duty of the position. The human resource managers of UPS’s describe the
position as administrator and driver (Bisk, 2017).
Advertising
For the recruitment process advertising is very important process, which is done by human
resource department of the organization. For required position, the organization gather potential
candidate from the advertisement. There are different media by which company can post their
job advertisement, and it is depends on the human resource department to use any suitable media
for their job posting (Friedman, 2017).
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1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection
process for UPS Company
Before starting the recruitment process, the HR manager of UPS have to aware about some
rules and regulation. Awareness of rules and regulation aid the firm in risk minimization,
interview question, job posting, checking job offers, etc. There are many types of law which
have linked with recruitment process and their impacts is described below:
Impact of sex discriminatory act – United Parcel Service is bound to continue the sex
discriminatory act. If any person is qualified for their job whether it is male or female, the firm is
bound to recruit them without any discrimination based on gender (Germano, 2010).
Impact of race relation act – The individual who has legal work permission in UK is capable for
the job of UPS without any concern of their nationality or race.
Impact of equality (age) regulation – The HR manager of UPS has to provide equal benefits to
the young and old citizens in recruitment process, if it offer special rights to any of two group, it
will be illegal and break the equality (age) regulation act.
Impact of law in Advertising stage – In order to give advertisement of job the HR department of
company make sure that the particular target to all without discriminating any group of people
against their sex, age, race, ethnicity etc. and should ensure that advertisement does not break the
law (Greenwich, 2000).
Impact of law in Interview stage – Interview process of UPS must obey the law and the interview
board has no right to ask any question that affect their religious, treat every candidates equally.
Impact of right to employment – The interview board should check that the individual has legal
right to work in UK and verify their criminal record.
Impact of statement of employment – UPS has to provide statement of employment to the new
employee in which all terms are mention about their salary, working hours, etc (Johannsen,
2014).
1.3 Taking part in the process of selection
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