Professional Development in Marriott Hotel

Unit 3 - Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
Company Background.................................................................................................................3
Benefits of on-going professional development for different stakeholders within Marriott
Hotel............................................................................................................................................3
Professional employer expectation of skills and competencies in organizational context..........4
LO2..................................................................................................................................................6
Own skills, abilities and competencies for the food and beverage manager...............................6
Learning and development approaches...........................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Professional development is defined as improving the capabilities of employees. This
report is based on the case study on Marriott Hotel in respect to its professional development.
This report will project the precise information in respect to developing different skills such as
hard skill, soft skill and other form of skills in order to achieve the best level of efficiencies.
Different factors like importance of brand image and many other aspects has also projected in
this report. In this project benefits associated with professional development in respect to the
employer as well employee will also project in this report. Different techniques like personal
swot analysis, internal analysis and other approaches has also supported in this report to assess
about all the individual strengths, capabilities and weakness of employee part of the organisation.
LO1
Company Background
Marriott Inc. is a multinational company that offers wide variety products across the
world. it has strong international presence in the global market so it is highly demanded by
potential customer. Organization operates in multiple countries and offers hotel and resorts
services as product to it’s customers.
Benefits of on-going professional development for different stakeholders within Marriott Hotel
Significance of on-going professional development
Employer benefits
 Skilled workforce: On-going personal an professional development supports Marriott
Hotel to make individuals skilful and more competent within workplace as result
individuals perform their roles and responsibility in professional manner. With on-going
personal and professional approach,Marriott Inc. is not only supported to make workforce
skilful but also raises good will of company in hospitality sector.
 Achieves competitive edge through human capital: With this approach employer has
benefits to develop various new skills in individuals which automatically improves
productivity in their working. So, it become easy for organization to gain competitive

advantage from it’s competitors through it’s highly competent staff members (Batesand
Morgan, 2018).
 Employee engagement: On-going professional development includes different type of
activities so, it become easier for the Marriott Hotelto influence it’s employee to
participate in these activities and improves their competency level. Thus, continuous
personal and professional development benefits organization to engage it’s staff member
in such activities which improves their working performance.
Employees benefits
 Intrinsic motivation: On-going personal and professional development offers opportunity
to individuals to sharp their existing skills and develops new skills. So, this approach
motivates individuals intrinsically to overcome their weaknesses by practicing more and
more.
 Personal satisfaction: With CPD approach individuals enlists own strengths and
weaknesses then analyse them critically so that they can understand own skill gap.
Whereas this on-going personal and professional development supports to overcome their
skill gap which can impact on their personal and professional development in future.
Thus, it supports to leads self-satisfaction in individuals for their skills (Hann and et.al.,
2019).
 Added value on CVs: On-going personal and professional development provides
opportunities to learn new skills. Thus, individuals can develop number of new skills
which builds a set of skills that helps individuals to achieve superior post in future in
MNCs organization.
Professional employer expectation of skills and competencies in organizational context
Professional standards and expectation
Employer always expects it’ staff member that they keep own professional standards by
representing themselves professional and dress up themselves accordingly role like receptionist
has own dress code as same chef also have own dress code. So, Marriott Hotel conducts a
meeting to teach individuals how represent themselves and significance of it’s dress code. It is