Professional Identity and Practice in the Hospitality Industry

This document discusses the concept of professional identity in the context of the hospitality industry, focusing on the career advancement opportunities at London Hilton. It explores the benefits of ongoing professional development, professional standards and expectations for front office managers, the importance of positive brand image, common skills expected in the workplace, assessment of skills for the job role of a front office manager, and various learning theories and approaches used in personal and professional development in the hospitality industry.