Role of Leader and Manager in Operational Management

Operation and
management

Table of Contents
INTRODUCTION ..........................................................................................................................4
P1 Determination of different roles and characteristic of leader and a manager...................4
P2 The role of leader and function of manager in different situational contexts...................6
P3 Application of different theories and models of approach to the above situational context .8
P4 Approaches to operational management role of the leader and manager in that..............9
P5 Importance and value of operations management in the success of business objective 11
P6 Internal and external factors which affect operations management and decision making by
leaders ..................................................................................................................................12
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
The concept of operations management is defined as a process that is performed by the
administration department of organisation to maintain the high efficiency and effectiveness in
operations. The process is focus on the conversion of raw material into finished product by the
effective labour and skilled employees. It helps to maintain balance between cost and revenue of
organisation (Abaei, and et.al., 2019). The organisation chosen for this report is Amazon. It is a
multinational technology company. The respective organisation is founded by Jeff Bezosin in
Washington on 5th July,1994 as Cadabra but the name company is changed in 1995 as Amazon.
It focuses on e-commerce, digital streaming to attract their customer. It is the world's largest
online retailer company. In the report roles and characteristics of manager and leader are being
discussed. Different role of leader and functions of manager according to different situational
context are covered in the report. Different theories and modals, key approaches and importance
of operation m,management is mentioned in the report.
P1 Determination of different roles and characteristic of leader and a manager
The role and responsibility of the managers are very diverse in nature as they have their
own set of suites to perform at different level in a business organisation. In relation with
Amazon, the leader sand managers facilitate the business organisation in growth and
sustainability in their operation. They also work to satisfy the needs of customers as well as
retain the staff members of the organisation (Al-Mazrouie and et.al., 2020). The definition and
the different roles and characteristics of leaders and managers in Amazon are mentioned below :-
Basis Leader Manager
Definition Leaders can be characterized
as the most valued person of
an organisation and are
considered in a high regard as
they guide the behaviours of
their followers in the accurate
path. They influence the
employees to deliver their best
A manager is an individual
who is appointed in order to
manage the functions and
operations of the employees
working n the organisation.
Manager regulate the work of
the employees and administer
them to achieve their goals and