Professional Relationships in Health and Social Care

The provided document is an academic assignment that delves into the complexities of professional relationships within healthcare settings. It draws from a range of sources, including research papers, books, and online resources, to examine how these relationships affect patient care, healthcare professionals' job satisfaction, and the overall efficiency of healthcare systems. The assignment also touches on the importance of cultural sensitivity, gerontology nursing roles, and end-of-life care approaches in modern healthcare. With a focus on high-value care, physician incentives, and the integration of health and social services, this document offers valuable insights for professionals working within these sectors.

UNIT 4-PPD

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparative analysis of personal values and principals with principals of health and social
care organisation as employee....................................................................................................1
1.2 Assessment of influence of my personal culture and experience to service users at
Wellington...................................................................................................................................2
1.3 Impact of new developments and changes on work in Wellington......................................2
TASK 2............................................................................................................................................2
2.1 key influences on learning....................................................................................................2
2.2 Self assessment and SWOT analysis.....................................................................................3
2.3 Review o f the plan...............................................................................................................4
3.1 Nature of different professional relationship in Wellington Hospital...................................5
3.2 Evaluation of medical health model versus social model.....................................................6
3.3 Ways to resolve issues encountered in professional relationship.........................................7
TASK 4............................................................................................................................................7
4.1 Evaluate the effectiveness of personal contributions while working in a team in health and
social care....................................................................................................................................7
4.2 Explain the limitation of own work role impacts on work with others.................................8
4.3 Role in minimising barriers to effective teamwork...............................................................8
4.4 Discuss how to improve personal contributions to the collective effectiveness of a
teamwork.....................................................................................................................................8
TASK 5.......................................................................................................................................8
5(A) Personal experience as a health practitioner .....................................................................8
TASK 5B.......................................................................................................................................10
Organisational structure and job roles.......................................................................................10
TASK 5C.......................................................................................................................................11
Personal learning and development log sheets..........................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Professional and personal development plays an important role in the working and learning
environment. The report makes comprehensive analysis on different learning styles and personal
reflection on the learning to be established while undergoing the course. Further, in order to make the
knowledge concrete, self-assessment programmes will be designed based on the current skill set and
desired set of skills of the individual. Personal contribution while working with different types of teams
will also be assessed in detail. In the end, a brief conclusion of the report will also be provided to
summarize the learning.
TASK 1
1.1 Comparative analysis of personal values and principals with principals of health and social care
organisation as employee.
HSC plays an important role in possessing organisational goals and it helps to attain aims to
achieve it in an efficient way. In this report healthcare institution like Wellington is able to attain its
objectives in better and proficient way. This helps the organisation to maintain its efficiency in the
manner which will provide clarity in queries made by the patients. Patients will become more loyal to it
and hence, organisation can expand its business to more areas which are deprived of health and social
care. It will enhance its goals and will aid in earning more revenue. This will make organisation more
vibrant and effective in its approach and will gain more profits. This will result into larger customer base
and satisfaction will be more and it will able to attract more prospective customers in their healthcare.
 Respect: it is the right of the person to get the respect from all the other peoples in his
surrounging. I as an individual wish to be treated with fairness and courtesy. Respect is laurels
the deserving and self-respect of all people. As working in Wellington hospital I personally
demonstrated courtesy, compassion and respect to others regardless of their diverse background
and life styles.
 Confidentiality: every person in the world have the right that their all secreats are kept
private and is not disclosed without their approval. Wellington helps employees and clients in
keeping their information and personal details secured (Emanuel and et.al., 2016). I as an
employee kept all documents issued to me by the hospital confidential to enhance their security.
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 Independence: Right to speak and keep our views in public is something that everyone desires
for. As per my experience Wellington appreciates every individual’s independence, views and
suggestions (Folland, Goodman and Stano, 2016).
 Safety: Safe and comfortable environment is every individual’s priority. Everybody wants to be
safe when they are in crowd. Wellington as my personal experience has a comfortable and safe
environment to work. Safety equipments are used with concern for employees and patients.
 Dignity: Human dignity is most important human right and an element of democratic society.
Every individual’s dignity is attached to their morals and values. Wellington inspired me to
respect every human being's dignity (Sallnow and et.al., 2016).
1.2 Assessment of influence of my personal culture and experience to service users at Wellington.
 Personal values are the values which are identified with the respect to people and situations which
are dealt with or in the environment in which they are living in (Cordaro and et.al., 2017).
 Whereas occupational group values refer to the morals that they adhere to in regard of their action
and business dealings in any system or in any profession.
 Personal values that I incorporated in my life are honesty, openness and acceptance towards things
and people, commitment, unbiased attitude and sense of responsibility. I believe that every
individual is equal and should be treated the same (Smith and et.al., 2016).
 I as an employee of Wellington always did my best to treat every patient and my co-employees
equally with unbiased acceptance to everybody and fulfilled my responsibility towards work and
patients with all dedication. This value influenced my support to users.
1.3 Impact of new developments and changes on work in Wellington.
As the economy is growing day by day there are several new legislative laws that come up in the
economy, priorities of people change and they have new targets to achieve and to match their
requirements. People do new research to reach their targets (Cheung and Elliott, 2016).
Every individual takes time to adjust to such tensions and conflicts of new changes. I personally
take such economic changes in a positive way and adhere to such situations as it is required to be. Some
economic changes affected my values, principles and work at Wellington but I kept my commitment and
sincerity to work and adjusted to such situation. Every individual should be adaptive to circumstances. I
always follow principle of good practise (Bai and et.al., 2017).
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TASK 2
2.1 Key influences on learning
There are various learning styles which helps to increase their knowledge in the company. I’m
doing graduation in health care and there are various subjects which is related to the health and social
acre services. In my college, there are knowledgeable tutors which help to improve their knowledge and
also help to increase the personal and professional development in an industry (Blandford, 2012). They
provide appropriate training and development to the students which is very helpful to the students. They
conduct different types of training programs which helps to improve my knowledge and also increase the
professional development level (Pillen, Beijaard and Brok, 2013).
I have leas knowledge in social care are so the college provides appropriate training to me so that I
can easily enhance my skills and knowledge in the different area of health and social care. They also
provide effective learning styles which helps to increase their knowledge and also enhance the level of the
professional development (Moon, 2013). I need to enhance my knowledge in the social area . In college,
the professor and tutor provides effective strategies and approaches which helps to increase their
knowledge in the field (Fechter, 2012).
2.2 Self-assessment and SWOT analysis
Area of development What can I do well What thing should be enhanced in
specific area
Communication skills I can easily communicate in
English fluently. I can easily
learn the different and innovative
things from the different learning
styles. If someone provides an
appropriate training and
development then I can easily
learn from it.
I can easily talk in English but I
cannot write properly. I need to
take appropriate training session
and programs which helpful for
me to learn.
Inter-personal s kills I can communicate with the
people and also co-ordinate with
them easily. I can also give
contribution in the specific
I do not have good
communication skills so that I
cannot give my ideas and
suggestions to the others. I need
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groups for the effective work. to develop my knowledge to how
to give opinion to other people for
particular problem.
Learning styles I can easily learn from different
learning styles which help to
increase my knowledge and also
help to increase my various skills.
I can easily learn from various
learning styles but I cannot
enhance my knowledge from this
learning styles.
SWOT analysis
Strength: My main strength is that in which I can easily learn different and innovative things from
different learning styles. It helps in in performing better at the workplace further motivating me to gather
more knowledge regarding the subject matter. Someone provides appropriate training and development
for the particular in a social area. By having the knowledge of different techniques and approaches which
help to increase my knowledge in health and social care area (Olsen, 2015).
Weaknesses: I do not have good inter-personal skills so I cannot communicate with other people and also
not share the innovative ideas top solve appropriate problem in the company. By providing appropriate
training session on the inter-personal skills so that I can easily enhance my knowledge (Hoyle and
Megarry, 2012).
Opportunities: I can easily learn something to increase my knowledge this is my big opportunity. I can
easily learn from different sources which helps to increase the level of the professional development.
Threats: I have lack of confidence so that I cannot share my opinion and suggestions to others for the
particular problem. To improve the confidence level, I need to use different and effective strategies which
are help to increase my knowledge and confidence in the world (Mc Kee and Eraut, 2012).
2.3 Review of the plan
Criteria Answer
Communication
Discuss the communication skills in brief?
I have Average communication skills
If you have revived any special training with
respect to current communication skills pussessed
No
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by you?
Work with others
Are you comfortable to work in a group? Yes
Do you understand the boundary of professional? Yes
Are you member of a group? No
Are the presentation skills are satisfied in
interviews?
Yes
Are you judgemental? No
Are you focused? Yes
Can you easily communicate in the language other
than English?
No
Technical
Do you have any qualification in IT area? Yes
Do you have any research skills? Be patient, respect ownership
Can you use any special equipment? No
Do you know how to do presentation using the
Microsoft
Yes
Personal skills and qualities
Are you well organized? No
Can you judge you skills of study? Yes
Are you judgemental? Yes
Are you motivated? No
Do you have understanding and communicating
power for other language apart from English?
Yes
Do you possess communication skills to talk with
people having different communication needs?
Yes
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Other
Do you have adequate understanding of DBMS? Yes
Can you drive? No
Are you aware about legislation ans its aspects? Yes
Do you stay updated with obstacles in health while
present in media?
No
Do you posses any work experience in health and
care services?
Yes
TASK 3
3.1 Nature of different professional relationship in Wellington Hospital.
 As I am in placed in an organisation which assist service user and the qualifications they are
having to build a finer future, the professionals I see employed together would be a social worker
and a family person and they might have a strong relationship.
 As the GP is their first point to contact the people develop a trusting relation with their GP
 Multidisciplinary teams (MDT) is a group of professionals from diverse discipline who are
coming together in providing encompassing assessment and consultation. All of them when put
together as a partnership develops a healthy relationship and coordination (King and et.al., 2017).
 Social workers are able to provide information about their services to service user. They work
along with other professionals in a MDT, therefore they develop relation among themselves.
 Various other professionals like occupational therapists encourage the health care of service user
and work in support of each other to build healthy relationships (Professional Relationships in
Health and Social Care Context, 2017).
 They also provide professional leads, asks for the advice and opinion of their partner organisations
and take advantage of their knowledge and experience this enhance their relationship.
 My service user Elizabeth has physical and learning disability. Her health problems are severe, I
reported her issues to the MDT and presented them about professional relations to help Elizabeth
in the best possible way.
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3.2 Evaluation of medical health model versus social model.
MEDICAL MODEL SOCIAL MODEL
 The problem is individual.
 The individual needs to change.
 Disabled people become the victim, clients
have no responsibilities and are
disempowered.
 Information on impairments are used to
categorise people.
 Society create the problems in the form of
barriers.
 Need to have improvements in social
awareness.
 Disabled people have independence,
control and choice.
 Information on access is need to know
basis to ensure inclusion.
Social Model: The social model states that handicap is caused by the way in which society is
unionized,and not by a person's impairment. It looks at ways of removing barriers that restrict life choices
for disabled people. When obstruction are separated disabled people can be independent and equal in
society.
Medical Model: while The medical model of disablement says that people are handicapped by
their impairment or differences (Shanafelt and et.al., 2016). Under this their impairments should be fixed
or changed by medical and other treatments so that they can live a better life like the others.
3.3 Ways to resolve issues encountered in professional relationship.
1. Stop as soon as you encounter some resistance: As soon as you realise that there is a problem
and that issue can be neglected without creating any chaos, one can try to reduce the tension and
avoid conflict.
2. Ask and listen: A healthy relationship is developed when there is mutual understanding. To
respect other's views is important, therefore when in doubt ask and listen to the other person.
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3. Discover the problem beneath the problem: One should try and logically analyse the main
cause of problem to actually solve the conflict (Betancourt and et.al., 2017).
TASK 4
Enclosed in ppt
TASK 5
5(A) Personal experience as a health practitioner
Reflective account
Always appropriate Mostly
appropriate
Not always
appropriate
Not
appropriate
Dress &
Appearance
1.
Timekeeping 
Attendance 4.
Ability to
work with
other people

Ability to talk
to staff&
people who
use the

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services
Willingness to
learn

Willingness to
take an active
part in
placement

Ability to
understand &
follow
instructions

Willingness to
ask for help

Reliability 
Maintain
confidentiality


a. I have achieved for getting placed in this healthcare
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From the placement in healthcare institution, I have realised mine responsibility to undertake and it
should be done by an efficient team of members so that everyone remains disease free and live healthy
life.
b. Mine targets are accomplished successfully
I had tried hard to achieve patient satisfaction because all the patients to whom i have met were
completely satisfied with my services and also i have met all the deadlines.
c. The staff and people who availed services learned from me
They had learned efficiency from me to deliver quality services.
5(B) Organisational structure and job roles
Job title:
Medical practitioner.
1. Qualifications required for this role
Six years of full degree course.
2. Mine role within the healthcare institution
I have been posted as general practitioner.
3. Mine responsibilities to satisfy client group
Providing them and delivering of quality services by diagnosing them and giving proper
medication.
4. Controlled by any professional bodies
Yes, I try to take their help in my practising.
5. Controls link to codes of practice
Work policies initiated by it.
6. Opportunities in this healthcare department which calls for further development (Career
opportunities/ pathways)
There is a development in for the position of a physician.
7. The job profile relates as part of a multi-disciplinary team
This job helps to render effective teamwork which come together from professional fields.
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5(C)Personal learning and development log sheets
Dates Hours per day Activity undertaken
11/05/17 30 hours Interpersonal
12/08/17 25 hours Communication
16/09/17 20 hours Decision making
22/10/17 25 hours Teamwork
22/08/17 20 hours Presentation
26/07/17 25 hours Communication
30/09/17 25 hours Time Management
Description of the activity (role performed)
The activity which i had undertaken was to resolve my weaknesses to overcome and assorted to
relevant effectiveness within proper allocation of time period.
The activity taken place
It took place at the hospital.
CONCLUSION
Through different learning styles peoples can easily increase their knowledge in health and social
care institution. The healthcare has different types of learning abilities which helps to increase their
knowledge and skills. Peoples can easily enhance their communication and inter-personal skills using
different styles of learning. To improve personal and professional development they need to follows
different strategies and approaches.
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REFERENCES
Books and Journals
Bai, Y. and et.al., 2017. Awe, the Diminished Self, and Collective Engagement: Universals and Cultural
Variations in the Small Self.
Betancourt, J. R. and et.al., 2017. Cultural competence and health care disparities: key perspectives and
trends. Health affairs.
Blandford, S., 2012. Managing professional development in schools. Routledge.
Cheung, H. S. and Elliott, J. M., 2016. Measuring maternal sensitivity: Cultural variations in the
measurement of emotional availability. Child development. 87(3). pp.898-915.
Cordaro, D. T. and et.al., 2017. Universals and Cultural Variations in 22 Emotional Expressions Across
Five Cultures.
Emanuel, E. J. and et.al., 2016. Using behavioural economics to design physician incentives that deliver
high-value carebehavioral economics, physician incentives, and high-value care. Annals of
internal medicine. 164(2). pp.114-119.
Fechter, A. M., 2012. The personal and the professional: Aid workers' relationships and values in the
development process.Third World Quarterly. 33(8). pp.1387-1404.
Folland, S., Goodman, A .C. and Stano, M., 2016. The Economics of Health and Health Care: Pearson
International Edition. Routledge.
Gamst-Jensen, H. and et.al., 2017. 24 Citizens’ utilisation and satisfaction with a novel organisational
structure of prehospital access to hospital care.
Hoyle, E. and Megarry, J. eds., 2012. World Yearbook of Education 1980: The Professional
Development of Teachers. Routledge.
King, A. I. I. and et.al., 2017. Implementation of a gerontology nurse specialist role in primary health
care: Health professional and older adult perspectives. Journal of Clinical Nursing.
Mc Kee, A. and Eraut, M., 2012. Introduction. In Learning trajectories, innovation and identity for
professional development (pp. 1-19). Springer Netherlands.
Moon, J. A., 2013. Reflection in learning and professional development: Theory and practice. Routledge.
Olsen, B., 2015. Teaching what they learn, learning what they live: How teachers' personal histories
shape their professional development. Routledge.
Pillen, M., Beijaard, D. and Brok, P. D., 2013. Tensions in beginning teachers’ professional identity
development, accompanying feelings and coping strategies. European Journal of Teacher
Education. 36(3). pp.240-260.
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Sallnow, L. and et.al., 2016. The impact of a new public health approach to end-of-life care: a systematic
review. Palliative medicine. 30(3). pp.200-211.
Shanafelt, T. D. and et.al., 2016. July. Relationship between clerical burden and characteristics of the
electronic environment with physician burnout and professional satisfaction. In Mayo Clinic
Proceedings (Vol. 91, No. 7, pp. 836-848). Elsevier.
Smith, P. B. and et.al., 2016. Cultural variations in the relationship between anger coping styles,
depression, and life satisfaction. Journal of Cross-Cultural Psychology. 47(3). pp.441-456.
Warters, A., Keilthy, P. and Brenner, M., 2017. Integration of health and social care for children with
complex health conditions: an assessment of the policy and organisational context in Europe.
International Journal of Integrated Care. 17(5).
Online
Professional Relationships in Health and Social Care Context. 2017. [Online]. [Available
Through] :<https://www.ukessays.com/essays/education/professional-relationships-health-social-
care-6555.php>.
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