The purpose of the assessment program is to identify and develop the qualities of employees at Parcel Services UK, enabling them to provide better services to their consumers. The report aims to clarify all aspects of the program's objectives and processes, ensuring transparency with employees. It also evaluates the benefits of teamwork and assesses individual performance. Additionally, it determines the factors involved in planning, monitoring, and assessing employee performance. The program is designed to develop a plan for assessment and deliver the development needs of individual performance.