Managing Food & Beverage Operations

Managing Food &
Beverage Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1 Explore different types of businesses within the food and beverage
industry by selecting a profile for chosen organisation in each area of industry........................1
P2 Explain different rating systems used for the food and beverage industry
nationally and internationally.....................................................................................................2
P3 Discuss the current and future trends affecting food and beverage
business ......................................................................................................................................3
Task 2...............................................................................................................................................4
(Covered in PPT).............................................................................................................................4
Task 3 ..............................................................................................................................................4
P6 Compare and contrast different operational and marketing technology for range of different
food and beverage business.........................................................................................................4
Task 4...............................................................................................................................................6
P7 Investigation of factors that influences the consumer decision on which food and beverage
outlets they choose.......................................................................................................................6
P8 Analyse strategies used in range of food and beverage outlets to attract and build a loyal
customer base...............................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality industry is defined as organisation which provides different types of products
and services in the changing environment and maintain the higher performance. When people
comes to other country then they are requires to a proper place where they can spend their time
and enjoy their holidays so that they make a booking of hotel by conducting all inquiries and
getting information (Ab Talib, 2017). Various types of information are needed while selecting a
best place and hotel which can fill the customer's demand that helps to make them happy and
satisfied. To attract the larger area and customers important thing is to analyse the information
and take right action after collecting all informations. To understand about this, The Royal
Horseguards has been selected that is large size hotel in London, England that offers variety of
products and service in the challenging environment. This report covers food and beverage
industry including style of food and beverage service outlets, comparison of different food and
beverages operation by using new technology that improve operational efficiency, and customer
motivation and behaviour that maximizes the business success.
Task 1
P1 Explore different types of businesses within the food and beverage
industry by selecting a profile for chosen organisation in each area of industry
In the hospitality industry, it is important for organisation to understand the needs and
wants of their customers and provide the kind of services that can fill the customer requirement
and and provide them satisfaction. In the Royal Horseguards, as a food and service manager
different types of food menus are provided as per customers demand which helps to attracts the
large number of customers. In the food and beverages industry different types of businesses are
as explained:
Service business: This means different types of services and products that are intangible
or not having nay physical form is called service business. This involves hotel services where
people stays and spend their time (Najafi, 2019).
Sole proprietorship: This can be defined as a business which is started by single person
by understanding needs and wants of people that helps to earn the money to live their livelihood.
All the management and activities are handling by single person who provides products and
services as per customer requirements.
1