Managing Accommodation Services in Hospitality Industry

Unit 7 - Managing
Accommodation Services
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INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
Covered in PPT.......................................................................................................................3
L02...................................................................................................................................................4
P4 Functions of Front Office within accommodation services..............................................4
P5 Key roles within front office department..........................................................................5
P6 Key roles which housekeeping department plays.............................................................6
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand.......................................................................................................................7
P8 Importance of interrelationships between housekeeping and other departments..............7
LO 4.................................................................................................................................................9
P9 The importance of scheduling maintenance or repair work to minimise disruption to guests
................................................................................................................................................9
P10 Discuss the importance of security within a selected organisation...............................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11
P1 Discuss the scale and size of accommodation services...................................................13
P2 Different forms of ownership related to accommodation services.................................13
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INTRODUCTION
Accommodation refers to building, room or lodging that provides shelter for individual to
live, stay and sleep. In this accommodation manager have responsibility to assure
accommodation needs of residence, tenants or guest (Chang and Li, 2021). Accommodation
management play key essential role within hospitality industrial sector which is a leading
industry and offers wide range of services and facilities to customers. Furthermore it has been
underlined that accommodation services involve activities of functions associated to fitness, food
and other. This practice is being undertaken by organisation within hospitality industry in order
to serve customers in effective manner. Present report is conducted on Marriott Hotel
organisation is conducting their business services as a leading multinational hospitality
organisations. This entity was established in 1927 and offers a wide range of products and
services to customers along with best quality. In this report formative discussion has been
conducted on type of accommodation services that are available in hospitality industry sector,
role of front office department with accommodation services, contribution of housekeeping
department as to provide effective accommodation services and the role facilities and securities
play in accommodations service
LO1
Covered in PPT
L02
P4 Functions of Front Office within accommodation services
Front office is an essential aspect with hospitality industry that offers wide range of
services to customers. This department is directly connected with customers. Thus, it is essential
for them to create an attractive first impression by solving queries and problems of guest with
excellent communication skills and patience. Mentioned below functions of front office within
accommodation services in Marriott Hotel is being underlined:
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Finance and Billing:
Front office department have responsibility to effectively handle building and cash
operations in order to a sure smooth flow of activities.
Receptions:
This aspect is mainly associated with consumers in terms of providing answers to their
questions and queries. Receptionists play important role in which they are authorised to treat
guest with a smile. It helps in developing a positive form of attitude and creates best impression
among consumers.
Reservation:
In this front office department have responsibility to handle queries of customers and ask
customers about their needs in the morning such as, breakfast, lunch and more. They are also
authorised to establish and good connection and provide customers with the information of
different scheme and offers.
Update Room Status:
This department is responsible to register reservation of room with the help of different
recordings and filing work. They are also having responsibility to enter correct room number and
make advance booking by determining vacant rooms available.
P5 Key roles within front office department
It has been identified that front office department play essential role within hospitality
sector as it is responsible to undertake various roles and responsibility. In this functions have
been undertaken within each department such as guest service manager, reservation manager,
night audit manager and more. This department is having direct connection with customers thus,
it is essential for them to develop a formative link with them in order to enhance overall revenue
of company. In terms with Marriott Hotel number of roles of front office department is being
defined below:
Front office manager:
This individual play essential role as they are authorised to have direct contact with
customers and properly control overall operation activities. They are responsible to provide
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