Working with and Leading People

This report discusses the importance of working with and leading people in a modern business environment. It covers topics such as job description and person specification for recruitment, the impact of legal and ethical considerations on the recruitment process, skills and attributes needed for leadership, the difference between leadership and management, leadership styles for different situations, and ways to motivate staff to achieve set objectives. The report also highlights the benefits of team working and how to deal with conflicts as a team member or leader.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Job description and person specification in order to select and recruit new sales assistants 3
1.2 Impact of existing legal, regulatory and ethical considerations on the recruitment and
selection process .........................................................................................................................4
1.3 Experience gained in the selection process...........................................................................5
1.4 Own Evaluation as HR assistants in the process of selection...............................................5
TASK 2............................................................................................................................................6
2.1 Skills and attributes needed for leadership in the business organization..............................6
2.2 Difference between leadership and management..................................................................7
2.3 Leadership style for different situations................................................................................7
2.4 Ways adopted by leaders for motivation of staff in order to achieve set objectives.............8
TASK 3 ...........................................................................................................................................8
3.1 Benefits of team working at Purple Mail Company..............................................................8
3.2 Working in a team as a member and leader and dealing with several conflicts...................9
3.3 Team effectiveness in the achievement of different goals..................................................10
TASK 4..........................................................................................................................................10
4.1 Factors which are involved in planning the monitoring and assessment of works
performance...............................................................................................................................10
4.2 Development needs of individual........................................................................................11
4.3 Success of the assessment process......................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
In this present modern business environment, working is being followed by te
organisations with leading concepts. This offers effective and efficient useful methods for the
seniors leading employee's and their work subordinates. In order to understand that concept in
real activity. This following report is providing an example of real companies in current
situations. This following context includes processes and different approaches for the adequate
selection and recruiting of new staff and with using this ij order to achieve their business goals.
TASK 1
1.1 Job description and person specification in order to select and recruit new sales assistants
 Recruiting and Staff selection is the most crucial and valuable activity for HR
manager. In context to this purple mail company can proceed in advertisement activities
for the selection of appropriate employees to the company, along with knowing their
personal skills for that particular recruited job and confirming all the documentation
which will help in the selection of right candidates for that profile. In relation to this
purpose of the job advertisement following job description and personal specification can
be used-
 Job Description
 Job description will act as a critical guidance which will specifies whole
responsibilities for the vacant post.
 Name of an organization  Purple Mail Company
 Industry  Courier
 Designation for the vacancy  Sales assistant
 Responsibilities and duties  Be able to resolve problem regarding to
inventory and orders.
 Maintenance of customers database.
 Be able to maintain marketing record
along with inputting of bill black data
and invoice.
 Preparation of sale presentation.
 Tacking expenses on sale. Along with

Updated knowledge for the job.
 Resolving of the rebates, promotional
allowance and variant in pricing.
 Provide products, pricing and
promotional information to the
customers.

 Person specification
 Candidate should have good data entry skills, along with self-development,
reporting skills. Should be able to understand the customers, should have knowledge of
Microsoft office and team building qualities.
1.2 Impact of existing legal, regulatory and ethical considerations on the recruitment and
selection process
 It is significant for every business firm to have effective consideration of legal and ethical
framework for sustainable accomplishment of recruitment and selection process. It
indicates that management of PMC must focus on the recruitment and selection process
in ethical manner.
 · Sex discrimination act: PMC need to ensure that all candidates are having equal
opportunity to crack the interview without any kind of discrimination on the basis of UK
discrimination act. Gender must not be referred as a barrier in the recruitment and
selection process.
 · Race relation act: Nationality differences may also affect the effectiveness of
recruitment and selection process. It is necessary for every business firm to have
consideration of racism regarding legal policies for better development.
 · Equality regulation act: Members of interview panel also need to consider equality
as a critical aspect. Men and women both must be hired for the job, if he or she is capable
enough for the job. Along with this, age difference also not to be considered because it
might affect the equality framework.

 · Impact of law on interview: It is necessary for the PMC Company to refer on the
legal structure properly for sustainable accomplishment of recruitment goals. In order to
ensure about the standards, the monitoring team can be framed which will focus on
diverse discussed legal principles. It will create an ethical and productive recruitment and
selection process.
1.3 Experience gained in the selection process
 It is necessary for professionals to have appropriate knowledge of designed job
description. In addition to this, I have also focused on effective participation in selection
process.
 At the initial level, I have focused on selection of interview panel so that better outcome
can be generated properly.
 After words, the short-listing of applicants is being taken into account properly to ensure
that correct candidate is being selected for the job profile. With a help of MCQ test the
overall listing has been referred.
 I have also designed the questions that will be asked by the HR team or interview panel.
It has made me understand about the standards which need to be referred for proper
accomplishment of goals. I was really appreciated by my seniors for this work, as it
supported them in saving their valuable time and energy.
 At last, the appointment letter is being provided to selected candidates. During this
process, I have provided proper information about the job roles and work standards to
selected candidates.
1.4 Own Evaluation as HR assistants in the process of selection
 As HR assistants, I had worked in direction to promote fair and ethical working
environment in an organization. In context of recruitment for sales assistants several tasks
were performed properly engaging to ensure legal obligations and ethical processes
integration. I had arranged several meetings with seniors to discuss about the aspects

which are relating to candidates recruiting and selection. In addition to all this, I had
maintained all the legal and fair documents, maintaining transparency, equality,
objectivity and proper accountability. In this I had also played an important role in to
perform screening and assessing the potential and capabilities of candidates to shortlist
them for further processes of interview. I had performed written test of the candidates and
calculated their marks. Thus, it can be said that I as an HR assistant played my role fairly
in order to achieve fair and progressive selection process at Purple Mail Company, by
making it logical to individual candidates while recruiting them.
TASK 2
2.1 Skills and attributes needed for leadership in the business organisation
 These are some skills and attributes which are required for every leader to have
and these skills could be learnt to produce further better result for an organisation.
 Business savvy: - In order to run business successfully leader should not only have
industry knowledge, but along with this leader should also know about different ways to
operate business effectively and should have knowledge about legal terms and their
financial issues.
 Industry knowledge: - This is one of the most crucial quality in a leader to have that he
should have full knowledge not only about inside the organisation as well as outside the
industry. Leader must be expert in dynamics of the market and have the knowledge about
the competitive picture.
 Courage: - Leader must definite quantity courage and boldness in order to manage the
organisation and sometimes be able to take fearless successive decision for the
development of the company and proper management.
 Communication skills: -This is one of the most important quality a leader should
possess, by which he would be able to communicate his decision and in providing
information about the several changes in the company.
 Motivator: - A good leader should must be a great motivator with full of energy and
capabilities to motivate their employees in order to develop healthy work-environment.
2.2 Difference between leadership and management
 Leadership is the quality of person which motivates and influences others to work
with the potential efficiency and effectively which can act as an asset for the company.

Leadership is an ability of an individual by which he can lead others in order to manage
them to work according to the requirement. Good leader is one who takes risk and have
farsighted vision to take progressive decision in direction for the development of the
company. The main outcome in leadership is Achievement and they work to lead their
followers. Leadership activity is people oriented and they work in direction to motivate
other to excel their efficiency and to solve issues in the company.
 Whereas, management of the company works to manage peoples and in the
controlling and coordinating employees of the company in direction to achieve the set
aims and objectives of the company. Manager should be logical and problem solver, they
mainly take care of the organisation's structure, accessibility proper utilisation of
resources and ensure goals and objectives’ completion. Managers are task oriented and
their outcome is result. Managers works to create policies, strategies and other ideas for
development and in the building of team to carry out operations smoothly, and perform
management of work in an organisation.
2.3 Leadership style for different situations
 Following are some leadership styles which can be adopted by Purple Mail
company in order to develop and improve performance in various situation in the
company.
 Autocratic: - This formulation is type through which managers continue their decision
and all the other employees should have to follow their decisions without any type of
explanation give to the employees. This type of approach usually used for the new
company set up or for the new staff of the company. It is also very much effective when
there is requirement of urgent decisions to be taken at the work place.
 Bureaucratic: - This style of approach works as according to the set rules and policies of
the company. By following this style leaders are able to enforce the set policies of the
company and other than that this particular style is can be very much effective when there
is need to dig certain other styles and policies.
 Democratic: - This type of approach can be referred as the participative style, in this
approach employees are encouraged by the managers and leaders in order to take their
views into consideration for decision making. This type of leadership approach includes

full information providing to the employees about the current strategies and objectives of
the company and work accordingly in progressive direction.
 Laissez-Faire: - In this type of approach, most of the authority and decision-making
power is provided to the staff of the company by the manager. In this approach manager
puts very less direction to their employees. This type of approach can be very helpful in
direction to take fast decision and make instant profit to the company when all the
employees are highly skilled and be able to take potential decisions.
2.4 Ways adopted by leaders for motivation of staff in order to achieve set objectives
 Here are some motivational activities which can be performed by leaders and the
managers for staff motivation: -
 Empowering of staff members should be performed which will help them to achieve
success in their set objectives and provide lot of opportunities for their development.
 Manager should encourage their staff to work with more interest and they can act a role
model for their staff member which will encourage them to become successful.
 Providing sufficient information about company's mission, objective, their current
strategies and visions. Leader should also ensure that every employee is contributing his
work towards the success of the company.
 It is also the responsibility of leader to monitor performance of individual and give them
successive advises and rewards in relation to develop work environment and motivation
of the staff members.
TASK 3
3.1 Benefits of team working at Purple Mail Company
 The mail company PMC can make further profit and achieve more benefits to
their company by the introduction of following team working.
 It Fosters new creativity and learning outcomes: - Team working can promotes
creativity because of the combined ideas and suggestion can result in the development of
new services. By combined ideas of all the employees of cited company, organisation
would be able to serve their customers with developed services.
 Mixture of complementary strengths: - Working in a team allows employees to
develop their individual talent. This allows the employees to remove their hesitation and
develops good coordination between each other.

 It Builds trust: - Working in a team develops trust in between employees towards the
company and between each other. From this they would be able to understand each other
better and strong relation will develop between them. It will also promote other
communication activities and will provide a chance to develop new better workplace.
 Resolving of Conflicts: - When any conflicts arises, working in a team will allow
employees to solve their problems and issues by their own without involving any other
senior.
3.2 Working in a team as a member and leader and dealing with several conflicts
 In team the work to every individual divides as according to their skills and
capacity. This proper allocation of task and designation helps in the generation of
productive results to the company. In addition to this Purple mail company would be able
to deliver their customs with better service and fast delivery of their mails by appointing
appropriate management systems and active employees. For achieving this, management
of the company should appoint their employees to their desired and willing work as
according to their interest which will increases their effectiveness towards the work. The
succession and failure of the team highly depends on the ability of their leader, as HR
assistant I had managed whole HR department on behalf of HR manager several times, in
context to this I had faced several situations and conflicts, to deal with those situations
following progressive steps were undertaken by me: -
 In relation to this, we celebrate achievements of every individual on their success and
good work.
 Maintaining relation with other team members in order to develop contact and to
encourage working in team, I had expressed my feeling in such ways that it won't hurt
others.
 By listening view and suggestions of every other before making any final decision, and
before implementing those decisions I had checked and analyses its every possible effect
on Purple Mail Company.
3.3 Team effectiveness in the achievement of different goals
 In Purple mail company, there is very much need of effective working of the
team. By the development of team working company would be able in achievement of
their different targets and in the enhancement of their different revenues. In order for the

development of effective team working in the company every member should have to
work in progressive direction by maintaining positive attitude toward the decisions and
strategies of management. To this, for the development of team effectiveness every
member should be well aware of his duties and there must be proper and transparency in
the communication to the members which will reduce the chances of misunderstanding
and allow working in to achieve their different goals.
 Effectiveness of team can be develop with the employee's progressive skills
through which they would be able to achieve and complete different set goals and
objectives of an organisation. In an effective team, co-workers supports each other which
encourages the trust build up in between each other and can better coordinate with one
another which will definitely contribute for the succession of the company. By
improvement in the performance and effectiveness of team their leader would be able to
increase market shares, of the company along with regular improvement in organisation,
reduction of waste production, promotion of innovation, can increase engagement of
Employee's and other. Also, because of good communication and high performing team
allows company in the completion of various objectives, and produces excellent
outcomes.
TASK 4
4.1 Factors which are involved in planning the monitoring and assessment of works performance
 Monitoring and assessment of work performance act as very crucial factors. In
this way employees would be able to understand their different roles and responsibilities
towards the company. By continuous monitoring of employees will motivate them and
provide them information about their different strengths and weaknesses, in this context
this also provides them various resources to further develop their skills. There are various
factors which are involved in assessment and monitoring of work performance :
 Time Management: - Proper time scheduling will allow the organisation in achieving
their different objectives and the finishing of their tasks within given time. It is very
essential factor by which company can manage and increase their rate of production and
in the management of time with efficiency.
 Implementation of policies: - Purple Mail company is required to implement their
different policies in such a way that will allow it in improvement their performance.

 Feasibility and Measurability: - Practicability allow company in achieving their targets
and objectives, and measurably techniques will allow employer to analysis the
performance of different individual and rate them according to their progressive
performance.
 Getting Feedback from other staff: - Applying and taking of feedback from other in
Purple Mail Company can allow the company to make changes in their existing plan.
Most preferred feedbacks are taken from the clients and customers to develop services in
PMC.
4.2 Development needs of individual
 Some improvement which are needed by organisation to further develop
administration and leadership in the workplace of the company: -
 Improvement in communication and coordination so which every individual in the
company can share their ideas and suggestions.
 Maintenance of the quality through which company can deliver their services with more
effective and efficient way.
 PMC can perform SWOT analysis to their company's employees by which their will able
to understand their strengths and weaknesses.
 By performing proper internal and external training activities of employees as well as
staff members.
4.3 Success of the assessment process
Success of the assessment process can be evaluate through the positive results at PMC.
This success plan can be included such as: -
 Enhancement in Productivity: - This plan supported Purple mail company to handle their
complex situations effectively and making of profit.
 Maintained relationship with their employees: - This plan has introducted a friendly
work-environment in the company, and promotes trust build-up between each other.
CONCLUSION
From above report it can be concluded that selection and recruitment processes are very
essential part of the company, Purple Mail company is paying their progressive focus in the
selection of right candidates for the organisation and better workplace. It can also be concluded
that leadership plays very effective part in the encouragement of individual for better

performance and their skill development. For the improvement in leadership activities leader
must have some qualities such as good communication skills, very motivative and able to
understand every individual about their different roles and responsibilities to perform better. The
report is putting light on various factors such as good team working in an enterprise can improve
morale of workers and efficiency of workers along with monitoring and assessment of
performance can help in the achievement of objective significantly.

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