Evaluating the Success of Assessment Process in UPS Company

The assignment discusses the success of the assessment process in UPS Company. The assessment process aimed to evaluate employee performance, identify strengths and weaknesses, and provide training and development programs accordingly. The positive outcomes include improved employee performance, increased productivity, and enhanced profitability. However, some employees were not effectively learning from the training programs. To improve company profitability and productivity, motivation plays a crucial role, and team working helps maintain a healthy working environment. The assessment process also highlighted the importance of analytical skills in identifying areas where employees require effective training.

WORKING WITH AND
LEADING PEOPLE

TABLE OF CONTENT
INTRODUCTION....................................................................................................................... 3
TASK 1....................................................................................................................................... 3
1.1 Documentation of recruitment and selection for a new member in UPS........................3
1.2 Impact of legal, regulatory and ethical considerations in recruitment and selection process
........................................................................................................................................... 4
1.3 Own contribution in the selection process.....................................................................6
1.4 Evaluation of own contribution..................................................................................... 7
TASK 2....................................................................................................................................... 7
2.1 Skills and attributes needed for leadership....................................................................7
2.2 Difference between leadership and management...........................................................8
2.3 Comparison of leadership styles.................................................................................... 9
2.4 Explanation of ways to motivate employees for attaining objectives...........................10
TASK 3...................................................................................................................................... 12
3.1 Benefits of team working for UPS..............................................................................12
3.2 Criteria to deal with conflicts in a team as a leader and member.................................13
3.3 Effectiveness of team working.................................................................................... 14
TASK 4...................................................................................................................................... 15
4.2 Assessment plan ......................................................................................................... 17
4.3 Evaluation of the success of assessment process..........................................................18
CONCLUSION.......................................................................................................................... 19
REFERENCES.......................................................................................................................... 20

INTRODUCTION
In every business organisation, human resources play a crucial role in attaining success
and desired outcomes. In order to manage employees effectually, management requires
developing effective policies and practices so that they can run their activities and operations in a
smooth manner. With the help of attractive motivational techniques, company can also
encourage and motivate employees for higher productivity and performance (Haywood and
Tzuriel, 2013). In this manner, recruitment and selection also plays a significant role in the
business enterprise through which firm can able to search and recruit skilled and talented
workforce. The present report provides in-depth knowledge and understanding about human
resource's recruitment, motivation, team working etc. In addition to this, legal and regulatory
framework in the recruitment and selection process has been also addressed with respect of
United Parcel Service (UPS) Company. The major objective of this report is to understand the
criteria through which activities and performance of human resources can effectively be
managed in the corporation.
TASK 1
1.1 Documentation of recruitment and selection for a new member in UPS
Recruitment and selection is a process sunder which company invites candidate for
interview and recruit them on the basis of their efficiency, knowledge, talent, skill and company
requirement. With the help of this process, firm have opportunity to hire an effective and
talented candidate at workplace. As per the given case scenario, United Parcel Service is one of
the largest courier or delivery organisations in UK which is facing some leadership, management
and administration issues. For this, company's profitability and productivity has largely
influenced and customer has also dissatisfied because they failure to get delivery on time. In
order to overcome such issue, company requires skilled and talented employees who can manage
the business activities and meet customer expectations effectually (Haywood and Tzuriel 2013).
Thus, being the HR manager in cited organisation, I have responsibility to prepare a systematic
recruitment and selection documentation by which I can search and hire the best candidate
within company. In order to find the best candidate for position of sales executive, company is
going to publish advertisement under which following recruitment document will attach

Organisation name- United Parcel Service organisation
Job Title- Sales executive
Job description- Sales executive is responsible to deliver the packages to customer with in a
time. He/she must have manage the all stock of parcel in safe and secure manner. He/she must
responsible to prepare a systematic report and record of daily delivery of packages and provide
it to the senior manager in the company. He/she is also responsible to solve the customer
queries and complaints.
Date & Time- 20- March – 2017 in Morning 10.00 Am 2.00 PM
Interview location- Mind Space, Money Konda treasure Tower , Floor 5 floor 45/78 United
kingdom
Person Specification- Graduate in management (B.com, BBA, BBM), candidate must have
effective communication skill to solve the queries of customer. He/she must have able to drive
two wheelers and four wheelers. Candidate must have at least to year experience of sales
executive or marketing field. The person must be 20 to 35 year old and he/she must have
knowledge of basis computer course.I have included a job advertisement for a reference to my
staff. This job reference is for Stansted Airport Part-time warehouse operative – 00002356987
1.2 Impact of legal, regulatory and ethical considerations in recruitment and selection process
In every business organisation, recruitment and selection is an important aspect through
which the best employees for business can be chosen. From the above discussion, it has been
ascertained that United Parcel Service Company can easily invite and recruit candidates with the
help of recruitment document. UK government has developed various kinds of legal and
regulatory framework which cited firm has to follow and apply in the recruitment process. These
legislative frameworks are as follows-

 Discrimination act 2010- According to this act, no organisation can discriminate any
employee and candidate on the basis of age, gender, region, culture, personal reference, etc. At
the time of recruitment, company should make fair decision and recruit candidate on the basis of
their efficiency, knowledge, capacity and company’s requirement. Cited firm needs to follow
this legislative framework in the recruitment and selection process so that decision of selection
of candidate will be fair. The major objective of this act is to protect a candidate at the time of
recruitment in against of any kind of partiality and discrimination. Employment right act 1996- As per this act, every employee have the right to get fair
wages, salary and remuneration according to their performance and efficiency in the
organisation. Corporation cannot do partiality with any employee. Apart from that, all
employees have the right to get equal facilities and working practices. United Parcel Service
organisation can follow this act in order to provide protection and security to employees against
illegal and unethical practices at workplace. Equality and Diversity- As per this regulation it is great responsibility of firm to
maintain equality and diversity among workforce. Company should treat all employees as equal
manner and it should not discriminate any employees on the basis of their age, gender, culture,
region etc. Data protection act 1988- As per this act, management requires protecting and secure its
employees information. As per this legislation, no organisation have right to use and
share any employee's information to anyone without any permission of that particular
employees. Providing safe working environment-As per this legal and regulatory framework for
employees, organisation should provide a safe and effective working environment to its
workforce so as they can effectively carry out their working.
 Health and safety- It is another effective regulatory framework for employees under
which it is great responsibility of company to provide a safe working environment under
which no risk of any heath harm and uncertain hazard or risk. There should proper
arrangement working so as chances of accidents and hazard can minimise. If any
employees gets accident and injured at the workplace then it is very great responsibility
of corporation to provide first aid facility and also provide remedies for their treatment.

As per the above discussion, it has been ascertained that United Parcel Service Company
will follow these all legal and regulatory framework at the time of recruitment and selection. In
addition to this, company should provide a systematic training to employees according to their
requirement so that they can learn the criteria of working in company. Furthermore, firm cannot
fire any employee without giving prior notice. Moreover, the job proposal and acceptance must
be in written form and include all terms and conditions along with employment time, salary and
proper acceptance of both employer and employees. It should not be on the basis of
misrepresentation and any kind of fraud. So, it can be said that legal, regulatory and ethical
considerations have major objective to provide proper security and protection to employees for
their employment.
1.3 Own contribution in the selection process
In UPS, being the HR manager I have major role and responsibility towards company of
recruitment and selection of best suitable candidates. I have given my best contribution in this
process which can be divided in several stages- Developing a systematic recruitment documentation- Firstly, I had the responsibility to
prepare a systematic documentation for vacant position in the cited venture. In these documents,
I included all job responsibilities and person specification so that candidate can effectively
understand company’s requirements. Conducting interview and analysing efficiency of candidates- Once the applications are
gathered in company then I have conducted interview under which I assessed and analysed
candidate’s skills and knowledge as per firm’s requirement and accordingly, selected most
effective and the best candidate for respective positions. Objective oriented selection- In the entire process of recruitment and selection, I ensured
that selection must be on the basis of company’s objectives and requirements. My main intention
was to search and reach eligible and the best employees for United Parcel Service Company
(Singh and Sushil 2013). Avoid discrimination- In the entire process of recruitment, I have followed all
legislations and regulations imposed by government. On the basis of these regulations, I avoided
any kind of discrimination and partiality among employees. I took fair decision related to
recruitment which was based on candidate’s efficiency, knowledge and skills.

 Candidate selection- In the process of recruitment and selection, being a HR manager I
have organised the interview for candidate selection. In the interview process, I assessed and
analysed candidate’s skills and knowledge as per firm’s requirement and accordingly, selected
most effective and the best candidate for respective positions.
 Reference collection- While I organise recruitment and selection program for employees
then I have collected references for the employees who have effective working
experience. This thing helps me in inviting candidate for the recruitment of new
employees within corporation.
 Employment contract- While I have effectively selected employees for the vacant
position within firm, then I design employment contract with them. In this contract, I
have fulfilled all responsibility, term, condition, agreement , contract according to the
company norm.
1.4 Evaluation of own contribution
As per the above discussion, it has been ascertained that I have given my best
participation in the recruitment and selection process of United Parcel Service Company which
is facing issue of staff shortage and poor management. In order to resolve these issues, I have
conducted a systematic and fair interview in the organisation. Following was my contribution in
this procedure-
Skills and Quality Contribution GradeWritten and presentation skillIn the first stage I have
shown my presentation and writing skill by prepared a systematic recruitment documentation for
new staff member in the United Parcel service organisation. I have mentioned a systematic
person specification and job responsibility so as candidate can easily understand. Analytical and
assessment skillI have conducted a interview under which I have observed candidate efficiency,
quality, knowledge and according to the same the final selection has been made my me. A Fair
judgement and decision making power I have selected candidate on the basis of their efficiency,
knowledge, skill and company requirement. The final decision of selection has fair in which no
discrimination and partiality.

TASK 2
2.1 Skills and attributes needed for leadership
Leadership is an effective and efficient process in the organisation under which leader
motivates, leads, guides, directs and monitors subordinates in a way that they can effectively
accomplish their assignment. In order to appropriately lead subordinates, leader should motivate,
encourage and inspire employees. United Parcel Service Company is facing issues related to
poor leadership so, having the following skills and attributes in leader will play a crucial role in
the cited venture: Effective communication and inspiration - An effective leader must have effective
communication skill through which he/she can appropriately provide knowledge and information
about performing tasks to subordinates. In addition to this, he/she must have inspirational skill
through which subordinates can easily understand and apply things which leader wants from
them (Mehta and et.al., 2015) Coordination and support - A leader must be supportive and should coordinate with
others as well as make team members learn too the importance of coordination so that he/she can
easily manage the work in team. With the help of this skill, leader can easily handle workload in
organisation Effective knowledge of business survival - An effective leader must have knowledge and
talent of business survival. He/she must be capable enough to implement effective strategies and
practices in business so that determined objectives can be attained within stipulated timeframe. Positive attitude - An effective leader must have positive attitude through which he/she
can influence another person at workplace for effective rendering performance and excellent
productivity. With help of this skill, leader can attain the objective of UPS (Wilkinson, 2014)
 Decision making power - A leader must have quality of effective decision making about
business activities and practices. He/she should have capability to take effective and suitable
decision for business through which company can gain excellent profits in the future.
2.2 Difference between leadership and management
In United Parcel Service Company, both leadership and management play a crucial role.
Following are some major differences between these concepts:
Management

 Management is an art of managing things or activities through which determined
outcomes can easily be attained within a given timeframe and with appropriate use of available
resources.
 Manager plays a very significant role in firm who is responsible for developing policies,
practices, strategies and structure of business.
 Management has major role to manage business activities and delegate authorities to
employees so that objective of business can effectually be attained within specified time limit.
 In context of UPS Company, management can deal with the business activities and
develop policies and practices in order to attain set objectives.
Leadership
 Leadership is an art of influencing people for performing some specific tasks or
activities.
 Leadership includes motivation, encouragement and inspiration. By using of these skills,
leader directs, guides and leads subordinates for accomplishing some specific tasks in the
corporation. Under leadership, leader plays a crucial role who is responsible to implement
business strategies, practices and policies in the business (Caldwell, 2013).
 A leader has main role to lead, direct, monitor, and motivate employees for their work so
that determined objectives can be attained within stipulated time frame.
In context of UPS Corporation, leader can improve leadership by proper motivation and
guidance. Leading and encouragement and attain business objective.
2.3 Comparison of leadership styles
There are various kinds of leadership styles through which a leader in UPS Company can
lead subordinates in different ways-
Autocratic leadership- Under this leadership style, leader adopts a strict command over
employees and all decisions of business are taken by him only. He/she does not involve

employees in the business decision making process. Employees largely depend on the leader for
all decisions related to work. In this style, leader uses strict rules and regulations which
subordinates must have to follow. In UPS, leader can adopt this autocratic leadership style while
employees adopt casual attitude towards management (Collins and McCray, 2012). Also, in
order to build a disciplinary environment at workplace, leader can adopt this leadership style.
Democratic leadership- On the other hand, under this leadership style, leader allows employees
for taking participation in the decision making process. Leader invites employees for sharing
their views, opinions and suggestions. With help of this style, leader motivates and encourages
employees because he/she allows employees to participate in the business decision making
process. By this style, employees feel to be valuable and recognized for organisation. In UPS
company, this style can be adopted in order to motivate and encourage employees. While any
kind of new structure and policies are formed in company, then this style will prove to be
effective and appropriate as by the use of same, leader can easily make employees ready to adopt
and follow new structure and policies.
Laizes-faire leadership style- In this laissez faire leadership style, leader provides very little
guidance to their subordinates. In this style, subordinate have complete freedom for make their
decision and leader also delivers an effective criteria and resources if they required. Each
member are allowed solving their issue by their own basis. This style is also known as the
delegation leadership under which group member are allowed to make their decision.
2.4 Explanation of ways to motivate employees for attaining objectives
Motivation refers to the process under which manager and leader provides monetary and
non-monetary rewards to employees for increasing their efficiency and gaining effective
performance. In this manner, manager appreciates and recognises employee’s performance and
this recognition is measured by the rewards. UPS company's manager can follow Maslow’s
theory of motivation under which firm needs to fulfil five basis needs of employees such as
physiological, safety, love belonging, self-esteem and self-actualisation to keep them highly
motivated. In order to satisfy physiological needs, company should provide a healthy working
environment and proper facilities like , sufficient working hours, holiday etc. Safety needs can
be fulfilled by providing job security and safe working environment. Love and belongingness

needs of an individuals can be satisfies by have a good social group including friends, family
members, colleagues and relatives. Along with that, self-esteem need of an employee can be
satisfied through giving attractive salary, promotion, fringe benefits, remuneration,
compensation, bonus, perquisites, attractive rewards, etc. Self-actualisation need gets fulfilled by
offering recognition, appreciation, responsibility, etc. to an employee.
Therefore, it can be said that UPS can easily motivate its employees by satisfying these
five basic needs. Generally, employees can be motivated through monetary and non-monetary
rewards so that company should would proper arrangement for monetary and non-monetary
rewards. In context of monetary rewards, UPS manager should provide attractive salary
packages, fringe benefits, perquisites, compensation, bonus, etc. On the other hand, manager
should provide non-monetary rewards according to employee’s efficiency and performance
which includes recognition, appreciation, promotion, increment, higher responsibility, etc. For
example, if within an organisation there is huge issue related to employees turn over then with
help of Maslows hierarchy theory in order to retain them within the firm. With help of Maslow
theory, management can effectively understand the requirement of employees elated to their
working condition, promotion, increment etc.By this theory, they can deliver their requirement
related to working condition and motivate them in an effective manner.

Illustration 1: Maslow Motivation theory
Source: Collins and McCray, 2012
TASK 3
3.1 Benefits of team working for UPS
In context of UPS, team working is an important process through which employees can
attain objectives by collaborating working in the organisation. With the help of this, upper level
tasks can easily be accomplished in a smooth and effective manner because various team
members give their efforts to accomplish the assignment. Following are various benefits of team
working in UPS:

 Effective utilisation of resources- While employees work in a collaborative manner then
they can be able to effectively utilise available resources within UPS such as equipment,
technical and financial resources, etc. (DeChurch and Mesmer-Magnus, 2010). Increased productivity and knowledge- When all employees work together, they share
their different skills, knowledge, abilities and information with each other. This helps in
increasing each employee's efficiency, productivity and knowledge which assist in achieving
firm's objective in an effective manner. Enhanced profitability and attaining outcomes on time- At the time when all members
work together then the speed of process gets increased and targets are achieved on time. When
each employee of team gives his/her best contribution in attainment of assignment, it ultimately
leads to increased profitability and outcomes. Resolving issues- In UPS Company, upper level of technical and other issues related to
business can easily be solved because different employees in a team have distinct skills and
talent which assist in finding the best solution of business problem.
 Improve health working environment- With the help of team working, employees can
improve their personal relationship. When they work in a collective manner, their relationship
gets stronger which creates a healthy working environment in the firm.
3.2 Criteria to deal with conflicts in a team as a leader and member
In UPS Company, being the leader in a team, I can easily resolve issues and conflicts
related to the working in the organisation. by use of several phases which are as follows- Identify the actual issue- Being a leader in the team, in order to solve issue or conflict
related to working within team firstly I will identify what is actual issue and conflict among
team member through which conflict situation arise. The major issue between team is related to
lack of coordination among team member, this is major isuse within team. Determine actual reason- After finding the actual issue in the team, in next stage I will
determine the reason behind conflict situation that is lack of coordination among team member .
I will analyse the situation and find the reason through which conflict has been arisen within a
team.

 Search alternative solution- After determine the reason of conflict, in next stage I will
search the best alternative solution for problem. The solution will suitable for issue and easily to
understand every team member. Conduct team meeting and implement solution- While search the best alternative
solution of problem, in next stage i will conduct a team meeting. In the meeting, I will interact
with each member and discuss with them about the alternative solution. Along with their
acceptance, I will implement the solution over the problem (Edwards, 2007).
 Feedback- While I successfully implement the solution over the conflict, I will take
feedback from each team member so as I can better solve the issue of lack of coordination
among team member
The entire process of conflict resolution assist me in identifying the best solution for
problem and this also assist in attaining business objective in the UPS company.
As member in the team I will conduct personal interaction with team member to solve the issue.
3.3 Effectiveness of team working
By use of following criteria, effectiveness of team working can be improved in UPS
company- Open communication- In UPS, team leader should allow team members for open
communication so that they can share their views, opinions and issues with each other. This will
aid in increasing the effectiveness in team (Flood, 2011). Participation of employees in decision making process- Team leader should invite team
members in decision making process through which they can be able to share their personal
opinions and suggestions with leader. Through this, they may feel to be important and valuable
for organisation. Organise team activities- Team leader should organise team activities so that members
can get together and share their feelings and emotions with each other. This is the best way to
improve relation among team members (Collins and McCray, 2012)
 Monetary and non-monetary rewards- In order to encourage and motivate team
members within UPS company, leader should provide monetary and non-monetary rewards to
them according to their performance and efficiency. By this way, they can be able to improve
their performance so that effectiveness of team can be increased. In the context of monetary

reward incentives, fringe benefits, bonus, compensation can included. On the other hand in the
context of non monetary rewards, promotion, increment, higher responsibility, growth
opportunity can included.
 Flexible working practices- In order to improve team working effectiveness, company
should allow flexible working practices. With help of these practices, company can improve the
quality and efficiency of working within the workforce. In these policies, company should
improve the timing of workers and allow them for work from home.
TASK 4
 Learning style- Learning style of manager is major component while he/she monitor
employees performance. Different learning style defines different concept of learning and each
individual have their won style of leading.

 Analytical skill- Analytical skill of manager also component while he/she monitors
performance of employees.
 Monitoring- With help of effective monitoring, manager can assess and analyse the
employees' performance at workplace.
Planning-In this stage, manager collects the data and information about employees performance
in the cited venture. This will assist in identifying employees strength and weakness at
workplace.

Analyse- In this stage, employees analyse employees strength and weakness on the basis of
collected data. With help of analytical skill, manager will effective;y assess in which area
employees requires effective training and development.
Improve- On the basis of requirement, in this stage manager can conduct training and
development program. With help of training and development programme, employees can easily
learn new skill, criteria of working, knowledge in the organisation.
4.2 Assessment plan
Below is the assessment plan for one of my warehouse colleague. He needs to develop/learn the
required skills to ensure that he is eligible to work safely in the warehouse environment where he
needs to deal with heavy machinery, equipment and stock.
No. Training
required
Impact of
training
Who will
deliver
Target
date
Achieved
Y/N
Approved
by
1 Warehouse
handling
This helps
to the
workers in
effectively
handle the
warehouse
work at the
company.
Experts and
trainers
Within 1
month
Yes Yes
2 Folk lift training This helps
to the
worker in
improving
their
efficiency
and quality
of work
Experts and
trainers
Within 1
month
Yes Yes
3 Stock management This Aid in Experts and Within 1 Yes Yes

/ inventory control saving the
stock and
inventory
in the
company
trainers month
4 Health and safety This helps
to keep
secure and
safe
employees
at
workplace
Experts and
trainers
Within 1
month
Yes Yes

4.3 Evaluation of the success of assessment process
As per the above assessment process, it has been ascertained that manager of UPS has
successfully evaluated employee’s performance and according to their requirement, training and
The success of this assessment can be justified by the following positive point: Improved employee’s performance- With the help of assessment, manager has able to
identify strength and weakness of employees. According to their needs, training and
development has organised which assisted in improving employees efficiency and performance.
 Increased productivity- The assessment process in UPS Company assisted in increasing
productivity of business. By organizing training and development programs, employees have

learnt various criteria of working along with new skills and thus, their performance got
improved and firm's productivity has been increased as well.
With help of the training program above the mentioned table, company can improve the
efficiency and quality of the workers. This aid in attaining the determined objective within the
time period and enhance the profitability and market share. If UPS company provides the
training related to the folk lifting, inventory management, health and safety then its workforce
can effectively carry out its working. By these training, employees of the cited venture have
successfully improve their working ability but still some of the employees have not understood
objective of training.
Negative point:
Some of the employees are not effectively learnt from the training programs and they
have not gained proper knowledge and understanding about the working by this training
programs.
CONCLUSION
From this project report, it has been concluded that motivation plays a crucial role for
improving company's profitability and productivity. It has been also assessed that with the help
of team working, company can maintain a healthy working environment and resolve many issues
occurring while running operations. From this report it has been also concluded that With help
of analytical skill, manager will effective;y assess in which area employees requires effective
training and development. With help of training and development programme, employees can
easily learn new skill, criteria of working, knowledge in the organisation. It has been also
concluded that This helps in increasing each employee's efficiency, productivity and knowledge
which assist in achieving firm's objective in an effective manner.

REFERENCES
Journals &Books