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Report Working with Leading People

   

Added on  2019-12-18

15 Pages5049 Words139 Views
WORKING WITH AND LEADING PEOPLE

Table of ContentsINTRODUCTION......................................................................................................................1TASK 1......................................................................................................................................11.1 Job descriptions and person specifications to select and recruit new sales assistants......11.2 Impact of existing legal, regulatory and ethical considerations on the recruitment andselection process.....................................................................................................................21.3 Experience gained in the selection process......................................................................31.4 Own contribution as an HR assistant................................................................................3TASK 2......................................................................................................................................42.1 Skills and attributes needed for leadership in the business organisations........................42.2 Differences between leadership and management...........................................................42.3 Leadership styles for different situations in different business organisations..................52.4 Ways adopted by leaders and managers to motivate staffs..............................................6TASK 3......................................................................................................................................73.1 Benefits of team working.................................................................................................73.2 Working in a team and dealing with conflict as a manager or leader..............................73.3 Effectiveness of the team in achieving the goals..............................................................8TASK 4......................................................................................................................................94.1 Factors involved in planning the monitoring and assessment of work performance.......94.2 Plan and deliver the assessment of the development needs of individuals......................94.3 Evaluation of the assessment process success................................................................10CONCLUSION........................................................................................................................10REFERENCES.........................................................................................................................12

INTRODUCTIONIn the present modern business environment, organisations are following the workingwith and leading concept. This offers efficient and useful methods to seniors for leadingemployees and subordinates at the work. In order to understand this concept in real sense,here in this report the example of real world companies are taken for discussion. The contentis including process and approach to adequate selection and recruitment of new staffs andachievement of business goals with their adequate support and management. TASK 1The company selected for this task is Arcadia Group, which is a multinational retailingorganisation of British, headquartered in UK. The group has 25,000 and more outlets aroundUK and deals in high street clothing. 1.1 Job descriptions and person specifications to select and recruit new sales assistantsThe Arcadia Group has planned to recruit some sales assistants for its outlets around UK,who can guide customers well at the stores and provide them with their needed items(Armstrong and Taylor, 2014). In this regards, the following job description and personalspecification agenda can be used for the purpose of job advertisement:Job description Maintain marketing record by inputting bill-back data and invoice. Resolve inventory problems and orders.Resolve rebate, pricing discrepancies and promotional allowance.Provide promotion, product and pricing information to customers.Provide projection vs. sales results by preparing reports of sales tracking.Forward samples by arranging shipment, entering request and notifying consumers.Maintain database of customers.Prepare sales presentations.Track sales expenses.Update knowledge of job.Reach organisational and department mission. Person specificationEagerness to support customers and have an outgoing personality.Knowledgeable in products they are presenting to customers.1

Exercise adequate grooming while dealing with customers. Data entry skillsCustomer focusUnderstand the customerReporting skillsSelf-development skillsAble to work in a teamMicrosoft office knowledge 1.2 Impact of existing legal, regulatory and ethical considerations on the recruitment andselection process The process of recruitment and selection goes beyond some legal implication andstatutory rules. Before initiating the process, the rules and regulations should be consideredby the organisation to minimise risk in job posting and selecting candidates on legal grounds.The following law can impact upon the Arcadia Group sales assistant’s recruitment andselection process:Sex discrimination act – The Company is bound to maintain this act in its recruitmentprocess. If applicants are qualified for the job, the organisation is bound to recruit themregardless of their gender (Bisk, 2017). Race relation act – If any job calls for the specific nationality or race than it would breakthe race relation act provision. This means the person who are permissible to work in UKshould be considered by company in the process regardless of his/her race or nationality.Equality regulation impact – The people should not be discriminate on the basis of theirage (i.e. old and young). If the HR manager provides special privilege to any particulargroup then it will be considered as illegal under the equality act. Impact of law on job ads – While broadcasting job ads, the HR manager should notinclude any content discriminating age, race, gender, nationality, etc. The overall processof job advertisement should go beyond complying with the country’s constitution (David,2012). Impact of law on interview – The interview process followed at the Arcadia Group must bebased on legal structure. The questions affecting any nationality or religion should beavoided. The manager should avoid using sexist comment and treat everyone equallywithout including personal biases. 2

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