Human Resource Management in United Parcel Company

The report discusses the essential qualities required for a human resource manager in an organization, focusing on the role of leaders in supporting the company's success. It also outlines a framework for assessing employee performance using various techniques such as 360-degree feedback, self-evaluation, and rating scales.

Working with and Leading People

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Documentation to hire and recruit new candidate within an organization ............................4
1.2 Identifying the effect of regulation, laws and ethics related to selection and recruit process
in united parcel company.............................................................................................................6
1.3 Evaluating the contribution of assistant human resource manager in selection procedure....6
1.4 Evaluating assistant human resource manager contribution to the selection process in the
UPS organization..........................................................................................................................7
TASK 2............................................................................................................................................7
2.1 Attributes as well as skills required to be developed by leaders in context of United parcel
service...........................................................................................................................................7
2.2 Comparison between leadership and management................................................................8
2.3 Different leadership styles......................................................................................................8
2.4 Methods and techniques to motivate employees....................................................................9
TASK 3............................................................................................................................................9
3.1 Benefits of working in team...................................................................................................9
3.2 Demonstrating working in a team as a leader and member towards specific target in order
to deal with difficult situations...................................................................................................10
3.3 Reviewing the effectiveness of the team in achieving the goals..........................................10
TASK 4......................................................................................................................................10
4.1 Factors involved in planning the monitoring and assessment of work performance...........10
4.2 Planning and delivering the assessment of the development needs of individuals..............11
4.3 Evaluating the success of the assessment procedure............................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Human resource is the important part of any organization. Role of human resource
manager is to manage the people within an enterprise and motivate them to improve their
performance at workplace. Especially company operating in service sector required to have focus
on workers' performance as this factor have great effect on the customer services as well as on
firm growth. Role of human resource management team in an enterprise is to hire talented and
skilled employees those who can drive organization towards achievement of business goals and
objectives.
The purpose of the project is to identify the effect of legal, regulatory and
Ethical considerations on recruitment and selection procedure in United parcel company. Report
will highlight the qualities as well as competencies that are required to possess by leader in order
to manage people effectively. It will also emphasize on developing the understanding about the
several benefits of working in a team.
TASK 1
1.1 Documentation to hire and recruit new candidate within an organization
It has been identified from the given case study that due to the ineffective management
and poor administrative system the cited venture has to face many issues including high
employee turnover. This factor also has adverse effect on the routine business operations and
production activity of firm. Now, it is the situation that business. Company has to recruit new
candidates in order to conduct business activities. Recruitment procedure begins with identifying
the vacant position and drafting as well as posting the advertisement for same. Human resource
manager before posting an advertisement in newspaper is required to analyze the skills as well as
qualities that are needed to be judge in candidate during the time of selection procedure. All the
detail about the job should be included in the advertisement such as designation, qualification,
person specifications, duties and responsibilities etc.
Job description and person specification for the post of human resource manager in United parcel
service company (Kim and Beehr, 2018)
Appointment letter by human resource managers. Document verification report : It is the
duty as well as responsibility of human resource manager in UPS organization to collect and
investigate the information provided by candidate. As this will help human resource management
in ensuring the accuracy of information. Medical fitness: Medical fitness Certificate is necessary
document to produce at the time of appointment is required to be prepared by human resource
manager.
Company name: United Parcel services
Designation: Assistant Human resource manager
Department: Human resource Department
Work description: recruitment's and selection, Supporting human
resource management team in decision making, collection of
information about new candidates, reporting about the employees'
performance to top level management etc.
Duties and responsibilities:

 To recruit and select skilled, highly qualified as well as talented
workforce.
 Formulate policies, plan and strategies for managing people at
workplace.
 Motivate employees for participating in various business activities.
 Maintenance of all documents related to workers.
 Making arrangement for planning and development session for
employees
 Promoting team
 Creating as well as maintaining healthy working environment.
 Preparation and processing of pay rolls for the employees
 Identifying the problems faced by workers and provide appropriate
solution for the same
Qualities and skills
 Knowledge about the human resource management practices band law
related to same.
 Leadership quality
 Problem solving skills
 High influencing power
 Effective communication ability
 Positive attitude
 Self-motivation and confidence
 Knowledge about the use of software’s such as management information
system.
Qualification
Master degree in human resource management or diploma in same field.
Experience: minimum 2 year of working experience in same field.
1.2 Identifying the effect of regulation, laws and ethics related to selection and recruit process in
united parcel company
The government has developed some strict regulation and norms related to recruitment
and hiring practices in an organization. These legal factors have direct and significant influence
on human resource management system, polices as well as strategies related to hiring of new
candidate. These regulations are formed by government in order to protect employees from being
discrimination at workplace. Some laws that are required to be considered by human resource
manager when conducting section and recruitment procedure are:
Wage act- This regulation states that all the employees within a company have right to get wages
or salaries according to their work profile as well as performance at work place.

Equality Act,2010 – Law states that all the employees in an enterprise should be equally treated
and provided with equal opportunities related to execution of task. It is required by employer in
UPS company to treat all the employee equally. As per this act, employer should provide
workers equal opportunities for development and conducting the specific task.
Discrimination act- this law provide individual who is employed in an organization to file law
suit against employer when person is feeling discriminated at workplace. But this right is
provided to only those workers who are working full-time in a company. It is duty of human
resources' manager to ensure that none of the workers on an organization is decimated on the
basis of caste, color, gender, age etc. As per this act, It is required by manager or employer in
UPS organization to ensure that all the employees in an enterprises are getting proper care and
equal benefit from the policies. It is the duty of employer to prevent the workers from being
discriminate at workplace,
These are few legal considerations. Some ethical factors that are required to be considered by
human resource manager are:
Age: Law restrict minors from working in a company.
Document verification: It is the duty as well as responsibility of human resource manager in UPS
organization to collect and investigate the information provided by candidate. As this will help
human resource management in ensuring the accuracy of information.
Medical fitness: Medical fitness Certificate is necessary document to produce at the time of
appointment is required to be prepared by human resource manager in UPS organization. This
indicate that a candidate is medically fit to get an Employment. (Courtin, 2018)
1.3 Evaluating the contribution of assistant human resource manager in selection procedure
Role of human resource manager is to appoint right candidate for the right job. As an
assistant human resource manager, it is duty of an individual to support human resource manager
in conducting selection and recruitment procedure within an enterprise. Assistant human
resource manager has significant role to play in the various phases involved in section and
recruitment procedure.
Job analysis-It is required by assistant human resource manager to identify the vacant position
and determine the skills required to be poses by an individual to execute particular task.
Advertising job-After the analysis of job, it is duty of human resource manager to draft
advertisement in order to inform candidates about the job vacancy.
First screening: It includes the analysis of qualification , skills , knowledge posses by an
individual.
Test – role of human resource manager is to make arrangement for interview and test.
Personal interview-Human resource manager asks certain question from candidate related to the
filed in order to judge his or her quality, knowledge and skills.
Preparation of job offer letter- This document is prepared by human resource manager for
providing to those candidates who has been selected for job (Kim and Beehr, 2018)

1.4 Evaluating assistant human resource manager contribution to the selection process in the
UPS organization
It is the duty as well as responsibility of human resource manager to ensure the fair
decision and proper criterion related to selection or hiring of candidate. As this factor might have
adverse influence on the behavior of existing workers working in an enterprise. It may also have
negative impact on the working environment as some employees in an enterprise might feel
disappointed as well as discriminated related to the procedure adopted by management team for
hiring of new candidates.
New assistant human resource has played significant role in the selection or recruitment
procedure. Individual has usefully fulfilled his or her duty by monitoring the activities and
ensuring that procedure is being conducted in systematic manner. Newly recruited human
resource manager has also ensured that the recruitment procedure should not be affected by
internal or external forces. An individual also has fulfilled his or her duty related to secure the
confidentiality for the treatment of applicant’s information. Newly recruited assistant human
resource manager has been useful in fulfilling duties as well as responsibility in effective as well
as systematic manner. Assistant manager has been fair in selection procedure, individual has
short listed the candidates on the basis of their knowledge and skills. As a Human resource
administrator, an individual has made suitable arrangement for conducing the interview
procedures, assessment, screening etc. Newly appointed human resource manager has also made
appropriate arrangement for training to existing workers (Courtin,2018)
TASK 2
2.1 Attributes as well as skills required to be developed by leaders in context of United parcel
service
Leaders in an enterprise is required to develop or poses specialized skills or qualities. As these
abilities will assist them in becoming effective person and maintaining their position in a
company. It will also support leader in performing their duties and fulfilling their responsibilities
in effective as well a systematic manner. Some skills or qualities that leader should poses
include:
Effective communication abilities- as this skill will help leader in providing suitable guidance
and direction to subordinate. It will also enable leader to explain the duties of other people in
specific task. Effective communication will allow leaders to develop and maintain healthy
relationship with employees.
High influencing power-This ability will help leader in motivating people within an organization
to improve performance and increase their participation in several business activities.
Decision making skills- These abilities can be gained by leader if individual have depth
knowledge about the field. These qualities will help leader or managers in making suitable
decision for growth of company.

Leading quality- Development of specialized qualities will assist leader in differentiating them
from other people in an enterprise (Cascio,2018)
2.2 Comparison between leadership and management
Management is a procedure which include following activities such as controlling as well
a dealing with several business problem or people. It also involves managing, monitoring ,
organizing the activities , development of plan in order to support an enterprise in achievement
of business goals as well as objectives.
Role of manager is to manage people and activities within an organization. On the other hand,
leader are only accountable for managing as well controlling the activity of their subordinate.
It is the duty of manager to develop business policies, procedures and system. Whereas duty of
leader is to follow the regulations, policies developed by manager.
Function of manager is to communicate the business objectives to employees in an organization.
On the other hand responsibility of leader is to ensure their subordinates are working according
to prescribed standards and guidelines.
Manager is much concerned about the business issues whereas leader have focus on identifying
the problems faced by their subordinates and providing suitable solution to them.
In given case scenario, manager as well as leader in United parcel service company
required to work together in order to aid firm in overcoming such difficult situation. It is required
by human resource manager in cited venture to conduct investigation and identify root cause of
the problem. Human resource management team in cited business venture should develop
effective policies and reward system. As this will also support leader in motivating people to
improve their performance at workplace. Leader is required to support manager in formulation of
plans as well as strategy in order to reduce employee turnover rate (Haneda and Ito, 2018)
2.3 Different leadership styles
There are several types of leadership style that can be utilized by leader in context of
different situations.
Authoritarian leadership style-This leadership style can be adopted by leader in United parcel
company for dealing with complex as well as critical situation. Such types of leader believe in
forcing subordinate to achieve targets. This type of leaders pose a pressure on employees to
improve performance and increase participation in group activities. Autocratic leaders also desire
to maintain their control on subordinates. They are more concerned about results.
Participator leadership style- It is considered to be one of the best leadership styles for
encouraging team building and to solve the problems of the employee.
Transformation leadership style-This types of leadership style is generally used by manager or
leader in or to bring change at workplace. Leaders with this type of leadership approach have
charismatic quality and high decision-making power. Such types of leaders or manager in an
enterprise are more concerned about providing satisfaction to workers. It is required by leader in
United parcel services to adopt this style as this will assist firm in reducing employee turnover
rate

2.4 Methods and techniques to motivate employees
Several methods of motivating employees are:
Development of attractive policies, reward system etc. As this will help human resource
management team in motivating employees to improve their performance and increase their
contribution towards achievement of business goals. It is required by human resource manager
team in a united parcel service company to make training arrangement for workers. As this will
assist employees in getting satisfaction from their work. Monetary benefits such as increase in
salary or wages, compensation etc. are considered to be as major source of motivation. Human
resource manager should provide these types of benefits to employees for their good
performance at workplace. Non – monitory benefits such as promotion, medical claim. Housing
facilities etc. These methods will help human resource management team in increasing employee
morale and providing satisfaction to workers (Chiang,Han and McConville, 2018)
TASK 3
3.1 Benefits of working in team
Working in a team helps individual in achievement of objectives as well as objectives. Some
other benefits of working in a team are:
Increase in working efficiency: Team work helps a lot in increasing the efficiency of team
member. It helps employees in completion of task on time.
Development of trust: Team building can help in building trust among the team members. In the
absence of one employee other can take his responsibility. In context of united parcel company
here is e need of trust in order to solve the problem faced by an organization.
Innovation: There is a great necessity of innovation to identify suitable ways for solving the
problems.
Improvement in quality of services
3.2 Demonstrating working in a team as a leader and member towards specific target in order to
deal with difficult situations
After analyzing and identifying the several problems that has been faced by United parcel
company. It is suggested to leaders or manager in cited venture that they should adopt
transformation or participate leadership style. As United parcel company is facing various
business issues, leaders or manager is required to develop long term plan or strategy in order to
bring improvement in policies, procedures and system. For instance, for reducing the employee
turnover rate, it is required by manager to make prove training session for workers. As this will
help employees in getting satisfaction from work.
Another leadership approach that can be adopted in this situation is participated
leadership. As this will help employees in getting suggestion, advice from leader in order to
execute specific task. Effective and continuous communication will also support leader in
demonstrating that, they are much concerned about the problems faced by team members which
will further lead to satisfaction in worker.

3.3 Reviewing the effectiveness of the team in achieving the goals
In context of United parcel services company, there is significant need to improve team
effectiveness. This target can be achieved in following ways:
 It is required by leader or manager to define the role as well as responsibility of
individual member in team. As this will help workers in identifying the skills or
competencies required to developed by them in order to execute specific task.
 Every member in a team require to coordinate, communicate effectively with each other
during the project. As this will support in improving team performance and ensuring
desired outcome.
 Every team members should support other in order to complete task and share resources
with each other. This activity will assist in developing understanding and trust among
team members.
 It is duty of leader to identify the problem faced by individual when working in team and
provide them with appropriate solution.
 Leader should also provide open communication channels this will allow workers share
knowledge, ideas, view regarding the solution to the problems. It will further help in
building trust and stronger relationship (Adjibolosoo, 2018)
TASK 4
4.1 Factors involved in planning the monitoring and assessment of work performance
The following factors are to be considered when planning the assessment of workers
performance within an organization. These are:
Business goals and objectives: On the basis of this factor, leader or manager can establish target
for individual worker.
Feasibility: All the goals and objectives should be achievable
measurability: manager or leaders should set some standards’ this will help them in comparing
actual performance with standard (Wells, 2018)
4.2 Planning and delivering the assessment of the development needs of individuals
Human resource manager is required to update themselves with laws related to their
practices. They also need continuous personal development in order to work efficiently.
 Establishing goals: The initial step will be to set goals for human resource manager.
Increasing the number of employees within in six months for improving customer
services.
 Setting standards for measuring performance: feedback as well as suggestion from the
other employees.
 Designing of guidelines for providing feedback to workers.
 Set up Evaluation schedule: It involves setting up of certain regulation or code of conduct
on the ground of these rules and regulations evaluation will be done by human resource

management team. A plan will set up in which managers as well as workers will have a
communication on their accomplishment or actions in past six months (Banfield, Kay and
Royles, 2018)
4.3 Evaluating the success of the assessment procedure.
The following methods or techniques that can be adopted for measuring the success of
assessment process. Leader can assign specific task to individual. Performance appraisal
technique such as 360 degree, self-evaluation, rating scale can be used for evaluating
performance. With the help of this process managers get to know about the skills of the
employees. In addition to this some other methods that can be used for assessment purpose
include conducting survey and preparing questionnaire in order to gather information about
employee’s performance from their leader. Another method that can be adopted for measuring
individual performance is workers can be asked to rank them on performance scale and after that
manager or leader can compare ranking. Personal observation by manager or leader is the best
way to measure working performance of workers. As it provides manager or leader a chance to
analyze the worker behavior during the task and difficulty faced by employees during execution
of specific task (Daley,2012)
CONCLUSION
The report has concluded that human resource manager has important role to play in an
organization. They are the people who drive firm towards achievement of success. Project has
successfully hi several qualities or skills that are required to be posed by leader. It has been
identified from the study that leaders have high potential to support firm in overcoming difficult
situation and also bring drastic improvement at workplace. Recruitment as well as selection
procedure has been defined in depth detail.
It has been suggested to leaders or manager in United parcel company that they should
adopt certain leadership styles. As this will help them in dealing with difficult situation.
REFERENCES
Books and Journal:
Kim, M. and Beehr, T.A., 2018. Empowering leadership: leading people to be present through
effective organizational commitment?. The International Journal of Human Resource
Management. pp.1-25.
Courtin, R., 2018. Working with People in Prison. Mindfulness, pp.1-3.
Wells, K., 2018. Is Managing Getting in the Way of Leading?. Professional Safety, 63(3),
pp.58-59.
Cascio, W., 2018. Managing human resources. McGraw-Hill Education.

Banfield, P., Kay, R. and Royles, D., 2018. Introduction to human resource management.
Oxford University Press.
Haneda, S. and Ito, K., 2018. Organizational and human resource management and innovation:
Which management practices are linked to product and/or process innovation?. Research
Policy.47(1). pp.194-208.
Chiang, H.H., Han, T.S. and McConville, D., 2018. The attitudinal and behavioral impact of
brand-centered human resource management: employee and customer effects. (just-
accepted), pp.00-00.
Adjibolosoo, S., 2018. A Human Factor Approach to Human Resource Management and
Organizational Development. In The Human Factor Approach to Managerial and
Organizational Efficiency and Effectiveness (pp. 75-96). Palgrave Macmillan, Cham.
Daley, D.M., 2012. Strategic human resources management. Public Personnel Management,
pp.120-125.