Leadership and Recruitment in UPS Business

This assignment delves into the crucial role of leadership and recruitment within UPS's business operations. It examines how effective leadership styles and sound recruitment practices contribute to enhanced business performance. The analysis emphasizes the importance of strategic talent acquisition and management in driving organizational success.

WORKING
WITH
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P.1.1. Prepare documentation to selection and recruitment a new member of staff..............1
P 1.2 Assess the impact of legal, regulatory and ethical consideration to the recruitment and
selection process.....................................................................................................................2
P 1.3 Take part in selection process.......................................................................................3
P 1.4 Evaluate own contribution to the selection process......................................................3
TASK 2............................................................................................................................................4
P 2.1 Explain the skills and attributes needed for leadership.................................................4
P 2.2 Explain difference between leadership and management.............................................4
P 2.3 Compare leadership styles for different situation.........................................................5
P 2.4 Explain ways to motivate staff to achieve UPS organisational objectives...................6
TASK 3............................................................................................................................................6
P 3.1 Assess the benefits of team working for UPS organisation..........................................6
P 3.2 Demonstrate working in team as a leader and member towards specific goals, dealing
with any conflict or difficult situations..................................................................................7
P 3.3 Review the effectiveness of the team in achieving the goals........................................7
TASK 4............................................................................................................................................8
P.4.1 Explain the factor involves in planning the monitoring and assessment of work
performance............................................................................................................................8
P 4.2 Plan and deliver the assessment of the development needs of individual.....................8
P 4.3 Evaluate the success of the assessment process............................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
In this assignment, this study describe about appropriate documentation which is needed
for proper recruitment and selection process in the business effectively and assessment of legal,
regulatory and ethic consideration to the recruitment and selection process of the company.
Moreover, this assignment review about some of the skills and attributes needed for leadership in
UPS business effectively and different leadership style comparison as well. Apart from it,
explanation of the ways by which a team could be motivated in order to accomplishing of
organisational goals and objectives efficiently.
TASK 1
P.1.1. Prepare documentation to selection and recruitment a new member of staff
In case of UPS Parcel Company, As a HR manager in the corporation, I need to prepare
an appropriate documentation at the workplace in order to conduct a proper recruitment process
in the business which furnish me proper candidates to desired posts in the company efficiently
(Wolf, 2010).
The following documentation might be essential for recruiting new staff in UPS Corporation:
These are following documentation muse be collected by the HRM department of the
company in order to proper implementation of process while implementation of the process in
the business at effective rate.
 The HRM department must have owned the appropriate proved advertisement plan of
recruitment and selection process.
 Proof of advertising and invoices of the organisation
Ad copies of job advertisement on various recruitment sites in their region.
Ad copies of advertisement of their new recruitment and selection of new staff on
newspaper and some of other social media sites which could promote their advertisement
effectively.
 A proper documentation of interview schedule by which selected candidates will be able
to give interview in proper respective time period.
 Interviewer need to prepare a questioner temple by which they can ask specific question
to candidates.
 Schedules of written exam documentation which might assist HRM department to
conduct exam on proper time period.
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 Student require adding up to non-UCP sponsored job boards to niche site.
 Add up copy of job posted to diversity of sites.
 Ad copies of job posted to newspaper or other media including LinkedIn Group.
Below given is the example of advertisement that is shown as a process for recruitment and
selection:
Figure 1: Newspaper Advertisement
P 1.2 Assess the impact of legal, regulatory and ethical consideration to the recruitment and
selection process
In case of UPS company, new fair recruitment and selection process, legal and regulatory
of the company make great impact on the business in order to proper conduction of their
recruitment and selection program within the business effectively (Dumitrescu, Lie and
Dobrescu, 2014). Moreover, according to the Equality act (2010) legislative provisions, UPS
Company’s human resource professionals must be given equal chances to all the candidates
while recruitment and selection program is being conducted within the corporation. Their
professionals need to make sure that each candidates must not be treated with discrimination in
case of their sex, colour, race, regions and country etc. they must give equal chances according to
the equality act 2010, so that each candidate fair treated at the workplace while recruitment and
selection program is being conducted in the organisation efficiently. Moreover, they need to
make chances to women more because of women done their fair work in the company more than
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man, the regulatory of the UK, furnish value to UPS company to recruit fairly to their new staff
in the company and all candidates should be treated with ethically in order to make them feel fair
while recruiting them on vacant post of the company efficiently. Sex discrimination act 1975,
refer to provision of equal opportunities to male and female candidates same to recruiting
candidates in the organisation in respective manner.
P 1.3 Take part in selection process
As a HR manager in the company, I need to make major participate in the recruitment
and selection process. I have responsibility to take a proper job analysis in the UPS business in
order to find out all necessary vacant post which is vacant after leaving staff and senior manager
their post in the firm. I have analysed proper job analysis at the workplace with the help of my
sob-ordinates in the company, they helped me to complete job analysis and provide appropriate
suggestion about to essential vacant post in the company which is needed to be majorly filled in
order to improve the performance of the company and complete job on time as well. Apart from
it, according to gathered information by job analysis, I have prepared a relevant job
advertisement according to vacant post find out by me in job analysis (Low, 2012). My senior
manager also helped me for preparation of job advertisement in proper from. I have added all
essential information about to sills, experience and documentation in job advertisement which is
necessary for the organisation in context of recruiting new candidates for the business
effectively. This is all my participation as senior manager in the company.
P 1.4 Evaluate own contribution to the selection process
As senior manager in UPS HRM department, I have prepared a job advertisement in
proper manner and for promotion of our recruitment program I have given job advertisement at
varied of sector such as print media, social media approach, newspaper and official website of
the company as well (Morgan, 2017). Which assist the enterprise towards appropriate promotion
of their recruitment process at efficient level and it helps the company to get attached with
multiple numbers of people who applied for several managerial and executive posts in the
company effectively. I have helped my senior manager to appropriate preparation of job
advertisement of the business and I have properly analysed job analysis at the workplace and
guide my sub-ordinate executives at the workplace who made contribution to completion of job
analysis in efficient manner so that I will be able to effectively complete preparation of job
advertisement at the workplace efficiently. Apart from it, I have made contribution towards
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preparation of questioner of interview to my senior manager who has taken interview of selected
candidates effectively. I have select those problems oriented question in the questioner and by
this, appropriate candidates could be identified which have actual interest work with our
organisation effectively.
TASK 2
P 2.1 Explain the skills and attributes needed for leadership
Varied of skills and attributes are required for a leader to be acquired in order to make
effective performance in the company and enforces their team to completion of their difficult
task within given time period efficiently.
Motivator: A leader of UPD Company must have owned effective motivator in order to
make capable their team member in order to proper development of them towards the completion
of their given tasks in the firm effective form. So leader of the organisation must be a effective
motivator, which assist their team member to work more hard for completion of their task within
give time period (Laszlo and Cescau, 2017). Leader also should be self-motivator which assist
them to work more hard in the company.
Communicator: A leader must have proper presentation skills by which they would be
able to appropriately distribute essential work for each of their team effectively. Team leader of
UPS enterprise can communicate with their sub-ordinates within the team effectively and speak
out about each of their responsibility and work in the team which will assist them to accomplish
their short-term task within the business effectively.
Creativity: Leader of the organisation require adopting of creativity approaches to
managing all works and business tasks by using their effective creativity approaches. It assists
them to enabling the leader to making an effective decision by which they can improve the
performance of business.
P 2.2 Explain difference between leadership and management
Varied of differences could be seed by us in leadership and management in the business
in effective form. These differences are as following:
 Leadership is a skill of a leader by which they could lead the other people who exist in
their team effectively by giving numbers of examples to them and other side in case of
management, it is an art by which the business activities could be managed in effective
form.
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 It is totally based on trust of each team member in the team and in case of management, it
is based in the controlled of whole departments of the company properly (Cherry, 2013).
 Leader of the company has responsibility to help each team member to completion of
their task in given time so, leader inspire and motivate their team member in terms of
work hard for the business efficiently. In case of management, the manager of the
company managing each exercises in the company effectively.
 Leader of the company follow proactive strategy for completion of their jobs at the
workplace and in case of manager, follow reactive approach strategy to managing their
work in the organisation (Offstein, Morwick and Koskinen, 2010).
 Leader of UPS company work according to formation of principles and guideline to
completion of work and manager of the company formulate policies and procedure for
effectively working in the company.
P 2.3 Compare leadership styles for different situation
Situational leadership style: According to situational leadership, leader of UPS
Company can make their effective decision according to situation running in the business
environment in efficient form. Situational leadership furnish the values by which the company’s
leader make their decision which is in favour of the organisation efficiently (Shaner, 2010). So in
this case situational leadership could be most beneficial for the organisation in terms of working
with flexibility in the industry efficiently. In inverse situation of UPS Company, its leader could
examine the situation and make decision which could be beneficial for the organisation
effectively.
Strategic leadership style: Strategic leadership is one of the leadership which is the most
essential for each organisational leader to be adopted in order to perform better in the complex
competitive market in effective form. There is no limitation of strategic leader style in order to
formation of their strategy at very varied level (Covey, 2013). So this strategic leadership style
make decision towards the business which assist the business to cover the gap between the new
possibilities in the corporation and requirement of practicality of which covers for following
appropriate habits of team members of the company in efficient form.
Team leadership: Team leadership is also necessary section of UPS Company in order to
proper formation of their team at the workplace to completion of their team task in efficient way.
In case of team leadership, they set up future image of company which they want to achieve in
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the future effectively. Team leadership approach assist the business leader to work for enterprise
task according to those areas by which they could be able to accomplish their team task and done
effective work in order to achievement of their organisational goals efficiently.
P 2.4 Explain ways to motivate staff to achieve UPS organisational objectives
Varied of ways presented here in terms of motivate staff at the workplace which is as
following:
Incentives and pay scale: Effective incentives and pay scale of the company could motive
their employees in order to work properly to completion of their organisational task in given time
period effectively (Reason, 2011). The top management of the company must provide effective
incentives for completion of extreme level task in their job which would assist them to motivate
themselves in order to work more hard for company.
Meaningful work: Team leader of UPS company need to make formulation of positive work
for the business in order to development of their issues in more effective form. Team leader must
ensure that their each team member is working meaningful work in the team. Every employee in
the staff think that what they are doing for making difference in the company in competitive
market. So this types of meaningful work motivate team to do their job smartly in order
accomplishment of their organisational goals effectively.
Promote your team: As a team leader in UPS Company, leader have major job to support
their every team member within the team in order to completion of their collective task
efficiently. Team leader must ensure that their team member’s work should be notice, identified
and appreciated by team leader effectively. So their each team member will feel motivated and
confident and they work hard for the business to completion of each job properly.
TASK 3
P 3.1 Assess the benefits of team working for UPS organisation
Assorted benefits could be seen by team working in UPS organisation in order to
completion of their work of the business effectively. These benefits are as following:
Build trust: In a team, each of team member work collaboratively in order to completion
of team equal task in effective manner so that, in case of completion of each job in the business,
they work collaboratively and build trust to each other in respect of accomplishment of their
short term task in the company effectively (Blanchard, 2010). Leader of the entity gives essential
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work which could be done only with help of each other in a team so that it crates trust of each
team member at the workplace appropriately.
 Variety of information is shared of each team member in the company so that it assists
team member to increment in their knowledge and skill level in efficient manner. A
effective team leader must increase skills of weaker in the team.
 A good and effective team working could furnish the value to each member by which
they can reflect their knowledge effectively and suggest variety of appropriate suggestion
to each problems which help the business to get reached to relevant solution to a
particular issues (Terkel, 2011).
 An effective team always furnish the values by which they can do more accurate work
and utilise of innovative techniques at the workplace so that difficult issues can be
resolved efficiently and innovative techniques could be generated by team collaborative
knowledge of work.
P 3.2 Demonstrate working in team as a leader and member towards specific goals, dealing with
any conflict or difficult situations
As a team leader in UPS Company, I need to resolve conflicts in the company effectively
in order to accomplishment of organisational goals and objectives at efficient form. Conflict in
the team cannot be avoided by the team leader because of It makes negative impact on the
business environment effectively (Fullan, 2014). As team leader in UPS firm, I have
responsibility to lead my team in the company while completion of each parcel service provision
task within the organisation efficiently. We need to work collaboratively in terms of completion
of each work in the business more efficiently. As a team leader I resolve all conflict in the
business which occur in my team while completion of each job at the workplace. I need to coach
my team and drive the ideas which could make improvement in working condition of the
business effectively. I need to communicate organisational vision and mission towards each
member of the team so that organisational goals and objectives could be accomplished by us
efficiently.
P 3.3 Review the effectiveness of the team in achieving the goals
 High performance of the team is not crate, it just develops by nature of highly efficient
team. Effectiveness of team can be examined by us by believing in themselves and more
focus on vision and mission of the company so that our high performance team could be
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established at the workplace which will do hard work for the corporation in order to
accomplishment of organisational goals and objectives in effective manner (Goleman,
2017).
 Effective team has main focus on common goals of the company by which each team
member could clear understand the goals and objectives and objectives of the enterprise.
 The team use of their internal and external resources at extreme level so that effective
outcomes could be gained by business within given time duration.
 In an effective team every team member value for each-others within the team towards
the health and productive ways so that effective team work could be gained by the
enterprise effectively.
TASK 4
P.4.1 Explain the factor involves in planning the monitoring and assessment of work
performance
Monitoring and assessment of the work refer to the proper evaluation of the work
performance of the all employees at individual level in the business effectively. Varied of factors
which is required to be considered for planning, monitoring and assessment of the work
performance in UPS business effectively (Peterson, 2011). Learning needs of diversity is most
vital factor for the business leader to examine the various learning requirements of people in the
business efficiently. This is an action of team leader to assess the performance of each team
member in th team at effective manner. Every learner wants to acquire different kinds of skills
which is not presented there so the evaluator of the performance need to be examine the learning
skills of each learned in the team and they need to perform in the business in efficient manner so
that each of them would be easily identified the areas in which the want to get success and leader
need to develop those section efficiently.
P 4.2 Plan and deliver the assessment of the development needs of individual
Motivation: Motivation is most essential things for employees in order to team leader
need to suggest the needed areas in which each team member need to make development some
essential skills and knowledge to better perform in the business effectively (Lev, 2013).
Motivational level of each team member assist them to work more hard to the enterprise context
of improvement in performance of the business in the market more efficiently. Team work is
very necessary for them in order to completion of work efficiently.
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Communicate: This is a tool which could be used for transformation of the business in
effective manner. The information regarding to evaluation of each team member in the company
need to communicate each other individual team member in the team in order to make them
realise the importance of communication channel in the firm effectively.
P 4.3 Evaluate the success of the assessment process
Appropriate evaluation of the assessment process ascertain the improvement in the skills
and the individual that make impact in the overall performance of the business effectively.
Feedback: Feedback from the leaders of the company can help the employees to know
about current status of the company efficiently (Bush and Middlewood, 2013). If the feedback of
each employee gets positive in the business then they get motivated and if feedback get negative
in the business then there are some sections in which needed to be improved by employees
within themselves and make improvement in the performance of the business so that they will be
able to perform well in next time while performing their crucial task in the business effectively.
Analysing performance: When skills and capabilities are developed, then performance
level of workers gets improved. This enables to make analysis of the success of assessment
process.
Contribution to organization: The firm will be able to raise their sales and profitability
when employees performance raise in effective manner. When contribute make by workers
increase, then it enables to make the business to attach their goals and objectives efficiently and
effectively.
CONCLUSION
From the above analysis, it is concluded that recruitment and selection process is most
vital part of each organisation in order to hire fresh talent to proper run business activities in
efficient form. Leadership and management approach must be in proper form in UPS business in
order to proper run of their business exercises efficiently and with the help of this, the business
performance could be improved efficiently.
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REFERENCES
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Contemporary Issues in Business and Government. The. 19. 1. p. 7.
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Simon and Schuster.
Dumitrescu, C. I., Lie, I. R. and Dobrescu, R. M., 2014. Leading multicultural teams. FAIMA
Business & Management Journal. 2. 4. p. 43.
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Goleman, D., 2017. Leadership That Gets Results (Harvard Business Review Classics). Harvard
Business Press.
Laszlo, C. and Cescau, P., 2017. Sustainable value: How the world's leading companies are
doing well by doing good. Routledge.
Lev, A. I., 2013. Transgender emergence: Therapeutic guidelines for working with gender-
variant people and their families. Routledge.
Low, K. C., 2012. Leading Change, the Buddhist Perspective.
Morgan, A., 2017. Leading from the Front. McGraw-Hill Education.
Offstein, E. H., Morwick, J. M. and Koskinen, L., 2010. Making telework work: leading people
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Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Reason, C., 2011. Leading a learning organization: The science of working with others. Solution
Tree Press.
Shaner, D., 2010. The seven arts of change: Leading business transformation that lasts. Union
Square Press.
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Terkel, S., 2011. Working: People talk about what they do all day and how they feel about what
they do. The New Press.
Wolf, E. R., 2010. Europe and the People without History. Univ of California Press.
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