Developing Workplace Policies and Procedures for Sustainability

This assessment task requires you to undertake market research relevant to a product or service available in today’s marketplace. You are required to demonstrate your ability to develop and implement workplace policies and procedures for sustainability on at least one occasion, including implementing sustainability policy and procedures into wider organisational policies and procedures, consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

BSBSUS511
Develop workplace policies and procedures for
sustainability

Task 2 – Performance and Skills Assessment
Task summary
This assessment task requires you to undertake market research relevant to a product or service
available in today’s marketplace.
This project requires you to complete the assessment tasks in a real workplace (your current
workplace can be used). If you are not working, select a workplace you are familiar with.
Required
You are required to demonstrate your ability to:
 develop and implement workplace policies and procedures for sustainability on at least
one occasion, including:
o implementing sustainability policy and procedures into wider organisational
policies and procedures
o consulting and communicating with relevant stakeholders to generate
engagement with sustainability policy development, implementation and
continuous improvement
Timing
1. You may review this assessment task at the commencement of your unit.
2. You may start this assessment in the first week of the term
3. Your assessor will advise you of the due date of this assessment via Canvas and you must
submit by the due date.
Note: Failure to submit by the actual due date, will be marked as “Late” and recorded as an NYS.
Submit
This completed workbook and the report you prepare.
You may use templates from:
www.canva.com
www.monday.com or
templates provided by us in your resources.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the
assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further
assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate
if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and
provide you written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been
dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of
this task or if you have any learning issues or needs that may hinder you when attempting any part of the
assessment.

Assessment Cover Sheet
Student name:
Student ID
Trainer’s Name:
Date Submitted:
Student declaration: I declare that:
 I have read and understood all the information provided in
relation to the assessment requirements to complete this unit,
the instructions and the purpose and processes of undertaking
this assessment task
 This assessment is my own work and where other’s works or
ideas have been used, I have appropriately referenced or
acknowledged them
 I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Student signature:

Task 2 – Performance and Skills Assessment
General instructions
You are required to complete Task 2 with reference to IndoAust Jaya Project Brief and its additional
resources.
Your policy must include the following as a minimum:
Part A: – Scope
Outline the scope of your policy. This should include:
 Which parts of the organisation the policy applies to
 How the policy aligns with organisational goals and objectives
 The commitments the organisation is making in regards to sustainability
Refer to the case study you will need to read through the email briefing, the mission and vision statements
and the information on sustainability at IAJ to scope your policy. (approx. 100 words)
The main scope of the workplace policies and procedures of the IndoAust Jaya is making
improvement in the natural environment through reduction in the amount of waste being
produced in the company along with reduction in the utilization of any form of energy and
making efforts to utilize energy from the renewable sources. It also focusses on providing
equal opportunities to all the employees. This sustainability policy of the company applies
to the functional department and all the employees of the company. Furthermore, the
policy also well aligns with the organizational goals and objectives as the main mission
and vision of the company is to safeguard the environment for the future generation and
encouragement of diversity.
Part B – Consultation Plan
Prepare a plan explaining which stakeholders you will consult with to develop and implement your policy
and how this consultation will occur.
Read through the email briefing carefully to help you identify relevant stakeholders.
(approx. 100 words)
Stakeholder Communication Plan Template
Stakeholder Method of
Consultation
Consultation Topics
Employees Internal newsletter Equal opportunities, reduction of energy use
and waste

Staff working in
logistics
department
Meetings Reduction in the use of energy
Manager paper Internal newsletter Reduction in the amount of waste
Practitioners on
environmental
issues
Meetings Inputs on standards that needs to be
maintained
Supply chain
managers
Internal newsletter Cost input and implementation guidelines
Recyclers Meetings Offering guidance on recycling approaches
and manners through which the whole
process can be optimised in the company
Part C – Strategies
Provide details of the specific environmental strategies that will be used. This should include:
 How you will minimise resource use and improving resource efficiency
 How you will reduce toxic material and hazardous chemical use
 What life cycle management approaches you will use
 What continuous improvement strategies will be in place
Look closely at the outcomes of the office review to help you choose appropriate strategies. You should
also consider the sustainability commitments and mission and vision statements. (approx. 400 words)
For the purpose of minimising the resources uses, it is important to save the energy being
consumed in the company. This can be done by making sure that all the electrical
equipments are being purchased with the rating by energy star program. This will ensure
low consumption of energy. In addition to this, when office hours are completed, it is
important all the lights and devices that consumes energy must be switched off. The record
of energy consumption must be maintained for detecting the high energy usage.
Secondly, waste should be reduced which is being produced by the office site. This can be
done by tracking the amount of waste being produced and then reducing it by some
percentage. Reduction in the consumption of hazardous material and this can be done by
adopting products which are BPA free, avoiding use of plastics wherever possible,
utilization of wet methods for avoiding generation of dusts and other chemicals. Other than
this, it is also important for the company to make sure that there all solid as well as wet
waste should be accumulated and composed off differently.
In addition to this, it is very important to make use of Life-cycle assessment (LCA or life
cycle analysis), one of the most important approach of life cycle management. This is

being referred as the technique that being utilized for assessing the probabilities of the
influence of the product might have on the environment at varied phases of its overall life.
Moreover, this method adopts a "cradle-to-grave" or a "cradle to cradle" tactic and seeks
for environmental influence which takes place across the life span of a product right from
its raw-material form, extraction, production, dispensation, dissemination, utilization,
reparation, discarding and finally, reprocessing.
Moving further in regards with the continuous improvement strategies, there are different
strategies which will be in place for ensuring timely and continuous monitoring of efficient
utilization of resources. The very first is empower of the workers in the company for
getting involved into the business processes related to sustainability and making them
aware about the lean principles and practices. Secondly, continuous measurement and
feedback is also being regarded as an important strategy for continuous improvement.
Furthermore, this can be done by making use of Plan-Do-Check-Check (PDCA) cycle.
Thirdly, it is also equally vital top emphasize on the small modifications rather than
focusing on the big ones or making efforts to have major shifts in the company.
Part D – Implementation Plan
Develop an implementation plan for your policy. This should include:
 The actions required
 Roles and responsibilities
 Timeframes
 Resources
 Potential barriers
 Communication plans
Look closely at the results of the office review to assist you. (approx. 300 words)
Implementation Plan
Action Steps By Whom By
When
Resource
s and
Support
Available
/ Needed
Potential Barriers or
Resistance
Communication Plan
for Implementation
Installation of
solar panels
Maintenanc
e and
technical
department
of the
2
month
s
√  High costs
 Lack of trained
people
 Unavailability of
solar radiation
Meetings to be
organized for all the
stakeholders for
introducing the project
and management of

company data expectations. It will be
a onetime event
Utilization of
energy
efficient light
globes
Maintenanc
e and
technical
department
of the
company
1
month
s
√  Lack of capital to
invest
 Irrational
behaviour of
employees
 Information
problems
Team meetings to be
organized for all the
departmental heads. It
will be a onetime
event
Encouraging
use of
sustainable
transport
choices
Logistic
department
of the
company
6
month
s
√  Capital
 Unavailability of
energy efficient
vehicles
 Lack of trained
people
Steering committee as
it involves huge cost
of capital. It will not
be a onetime event
and will be conducted
weekly
Reduction in
the use of
energy
All the
employees
of the
company
6
month
s
√  Training staff
 Irrational
behaviour
Team meetings to be
organized for all the
departmental heads. It
will not be a onetime
event rather weekly
event.
Part E – Performance Indicators
Develop at least five performance indicators for your policy.
Look closely at the mission and vision statements and sustainability requirements to assist you. (approx.
100 words)
Talking in relation with the key performance indicators, it basically reflects the main
objective and goals of the sustainability policy which the company is planning to execute
for making improvement in the environment. The performance indicators for the
sustainable policy are quantifiable, agreed and attainable in advance of the implementation
of the policy. In addition to this, it has also been ensured that all the workers clearly
comprehend these indicators and are also expected to attain and talented of realising these
key performance indicators which have been established and are in agreement with the
expectation of the description of their job. However, the abilities along with the skills
which are insufficient to these performance indicators needs to be discoursed with the help
of training. Some of the performance indicators for the sustainable policy are as follows:
 Up to 40 percent elimination of emission from electricity
 Around 20 percent reduction in the consumption of electricity each year

 Saving 30 percent of the electricity every month
 5 percent reduction in the single use plastic this year
 Using 90 percent of office papers with around 50 percent of recycled content
Part F – Resource Efficiency Procedure
Construct a procedure that supports your policy for continuously improving resource efficiency. Your
procedure should explain the step-by-step process to be followed. This should include:
 How resource efficiency targets are set
 How strategies to improve resource efficiency are implemented
 How you will monitor and evaluate the success of the strategies
 Specific roles and responsibilities
Look closely at the outcomes of the office review to assist you. (approx. 300 words)
In each and every aspect of the operation of the company, there is a requirement of
continuous improvement. The firm is required to continuously augment resource efficiency
along with the effectiveness throughout all the sections for the purpose of maintaining a
competitive position in the market and for successful implementation of the sustainable
policy that the firm is planning to execute. Furthermore, in order to have effective
sustainability policy in place, it is important that the policies should be monitored and
checked on a regular basis along with the prospects for the stakeholders regarding
generation of concepts and opinions and recommendations for enhancement plus the
processes to be discussed and execution of options for further evolution. The main five
steps procedure that supports the sustainability policy for continuous improvement in the
resource efficiency are as follows:
 Commitment and policy – It is important that the senior management of the company
must commit for attaining the goals related to sustainability. In addition to this, it is
also equally crucial that the sustainability policy must be developed for incorporating
the general study on audit of the firm, sustainability, and input from the stakeholders
and advice from the professional experts. Further, processes related to revise the
policy should be in place.
 Planning – It is important to analyse the manner in which the planning process
worked and the areas which needs to be enhanced in the near future, for example,
was the execution time period was realistic, were there sufficient physical resources,
did the firm have access to all the suitable legislations and rules and so forth.
 Selecting – At this stage, it is important to select the right resources for the successful
and efficient execution of the policies and achievement of the desired objectives. It
also involves selecting the desired as well as expected goals of the performance such
as around 20 percent reduction in the consumption of electricity each year, saving 30

percent of the electricity every month etc.
 Implementing – This is the next step which involves implementation of the action
plans for attaining the desired goals and objectives being established.
 Evaluation – And the final stage involves analysis which signifies establishment of
the feedback along with measurement of the progress of the action plan in which the
outcomes of the execution of the sustainability policy are compared with the desired
performance goals and corrective actions for any deviation in the performance.
Part G – Consultation
You conducted a consultation meeting with Caroline Materson the Corporate Manager at IAJ. IAJ does not
currently have a sustainability policy that applies to its corporate office environment.
List the key discussion points of the new sustainability policy and specific roles and responsibilities along
with any appropriate suggestions. (approx. 50 words)
During the consultation, I
☐ Suggested the CEO the new policy to reduce the vehicle emission by 10
percent and for this logistics department will be responsible at IAJ
☐ The new sustainability policy to reduce the packaging waste of the company and for
this operations departments of the company will be held responsible
☐ Achievement of hundred percent compliance with the hazardous material, toxic
materials and chemicals within one month
Part H – Monitoring and evaluation
An audit will take place and you had to plan for the audit and review process of the organisation’s
document standards. The audit will seek to measure the extent to which the targets or performance
indicators are being met. It should also identify any opportunities for improvement.
The audit process is to be conducted in collaboration and consultation of key stakeholders.
Start by developing your audit questions. These are the questions that you hope your review will answer.
The questions should be relevant to the document performance indictors you set. The following are some
examples of audit questions:
 Has the target been met?
 What prevented the targets from being met?
 Are employees aware of the requirements?
 Are procedures being followed?
 Have record keeping processes been followed?
You should have at least three questions relating to the performance standards associated with your
policy.

 Does this policy shape the organizational culture?
 Explain about whether the target has been met or not, if yes then evaluate it.
 What are the major reasons behind following procedures?
Next, draw a flow chart showing the audit or review process. This process should explain how you intend to answer your audit
questions. Include the types of evidence you will review. Remember to include consultation with the key stakeholders.

Finally, construct a draft email to one of the key stakeholders. In your email, explain the audit you are
conducting and why and ask the stakeholder to contribute. You will need to develop specific questions for
the stakeholder asking them to provide evidence that will help you to answer your audit questions.
(approx. 300 words)
Part I – Evaluation report
Prepare a report for management explaining the outcomes of the policy. Also include in what changes you
will make to the policy as a result of your findings. (approx. 200 words)
The sustainability policy being developed for the company was making improvement in
the natural environment through reduction in the amount of waste being produced in the
company along with reduction in the utilization of any form of energy and making efforts
to utilize energy from the renewable sources. Through application and implementation of
the policy successfully, there are different outcomes which have been yielded. All the
performance indicators being set in the policy for the continuous improvement has been
achieved by some extent. The sustainability policy goals were being met effectively with
some deviation. For this purpose, there are some modifications that needs to be done as a
result of the findings. Firstly, it is important to consult the relevant stakeholders in the
To: Employees
Cc: Departmental head and managers
Subject: Audit to be conducted and contribution of employees in the audit process
This is to inform you that we are conducting audit process and reviewing it on the basis of
standards associated with policies. In this the firm is going to arrange a meeting on weekly
basis where employees can share their opinion by collecting feedback they can easily make
informed decisions. If you will participate in this review process or audit process, it can
bring a project to completion by providing valuable and effective support. Plus, it can also
bring a project where one can insight about it. For this, it is necessary for us to communicate
on regular basis and do meetings to discuss detailed information about progress and areas of
improvement related to it. As the working with partnership and team work will enhance the
performance of company we would like you to participate in this process. By doing so, the
company and people working within will be able to make effective and informed decisions.
It will be great to work as a team so that the firm will support business activities for
achieving long term sustainability.
Questions:
 Who do you think is influenced by this policy/project and how?
 What are the biggest challenges you have faced while working on this project?

developmental phase and as soon as novel processes are being developed, there is an
initiation of the continuous improvement cycle. Further, there might be some changes in
the legislations such as a class of chemicals that needs to be phased out. Moreover, some
targets might needs to be altered like up to 20 percent elimination of emission from
electricity. Other than this, it is also important to have new initiative plan from the internal
proposals for enhanced efficiency and lessening down of the ecological footprints, for
example incentive program for success of the team.
Part J – Recording systems
Explain how you will store and maintain records relating to the policy and who is responsible for this.
(approx. 200 words)
There are different types of electronic as well as manual methods which can be applied for
storing, maintaining as well as recording the records and documents pertaining to the
policy. First of all, it is important for keeping in consideration the type of data that needs to
be stored as well as retrieved. Secondly, the permission and security of the files and
information must be taken into account. Finally, the length of the time that the records
needs to be maintained must be also taken into consideration. Further, records pertaining to
the sustainability policy can be maintained and stored through using electronic mails,
document files, spreadsheets, databases and interment documents. These are all classified
as electronic system. However, it can be stored manually through filing cabinets.
Nonetheless, in the manual system of recording, it is important to ensure that the each and
every file or document are clearly titled, authorized, original copies and must include date
for easy identification and traceability. The records related to the policies needs to be
maintained by the record manager who is accountable for managing all the records and
book keeping in the organization. in addition to this, the record manager also has a team of
people who help him or her in maintaining and string of important documents related to the
sustainability policies and other documents. \
Part K – References
Create a reference list showing both the internal and external sources of information that you used to
prepare your policy. (approx. 200 words)
References
Siew, R., 2014. Does sustainability reporting make organisations more sustainable? ECOS.
Nye, M. and Mulvaney, K., 2016. Who is Next? Identifying Communities with the Potential for Increased
Implementation of Sustainability Policies and Programs. Sustainability, 8(2), p.182.

Mancebo, F., 2013. The Pitfalls of Sustainability Policies: Insights into Plural Sustain abilities. Challenges in
Sustainability, 1(1).
Ehp.qld.gov.au. 2017. Environmental policy and legislation (Department of Environment and Heritage
Protection). [Online] Available through: <https://www.ehp.qld.gov.au/management/env-policy-
legislation/>. [Accessed on 8thApril 2022].
Humanservices.gov.au. 2017. Environmental Sustainability Policy - Australian Government Department of
Human Services. [Online] Available through:
<https://www.humanservices.gov.au/corporate/publications-and-resources/environmental-sustainability-
policy>. Accessed on 8thApril 2022].
Erdogan, N. and Baris, E., 2017. Environmental protection programs and conservation practices of hotels in
Ankara, Turkey. Journal of Tourism Management. 28. pp.604–614.
Carmody, C., 2019. Considering future generations. Sustainability in theory and practice.
Sumiani, Y., Haslinda, Y. and Lehman, G., 2017. Environmental reporting in a developing country: a case
study on status and implementation in Malaysia. Journal of Cleaner Production. 15. pp.895-901
Goyal, S. and Pitt, M., 2017. Determining the role of innovation management in facilities management.
Journal of Facilities Management. 25 (1/2). pp.48-60.
Barr, S., 2016. Environment and society. London: Routledge.
Ali, M., 2013. Sustainability assessment. Academic Press.