A Case study on Hotel Crowne Plaza Sample Assignment

Research Project

Table of Contents
TITLE:.............................................................................................................................................1
CHAPTER 1: INTRODUCTION....................................................................................................1
Overview of research..................................................................................................................1
Background of topic....................................................................................................................1
Rationale of research...................................................................................................................2
Research aim...............................................................................................................................2
Objectives:...................................................................................................................................2
Research questions......................................................................................................................2
CHAPTER 2: LITERATURE REVIEW ........................................................................................5
Concept of performance appraisals.............................................................................................5
Importance of employee satisfaction and motivation at Hotel Crowne Plaza............................5
Role of performance appraisal techniques in satisfying employees satisfaction and motivation
at Hotel Crowne Plaza.................................................................................................................6
Ways through which performance appraisal techniques can be implemented at Hotel Crowne
Plaza for motivation and satisfaction of employees....................................................................6
CHAPTER 3: RESEARCH METHODOLOGY ............................................................................8
CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION.........................................10
Analysis and discussion............................................................................................................12
CHAPTER 5: CONCLUSION, RECOMMENDATIONS AND ANTICIPATED LIMITATIONS
........................................................................................................................................................25
Conclusion.................................................................................................................................25
Recommendations.....................................................................................................................25
Anticipated limitation................................................................................................................25
REFERENCES..............................................................................................................................26

TITLE:
“To identify the role of performance appraisals in improving employee satisfaction and
their motivation in the organisation.” A study on Hotel Crowne Plaza.
CHAPTER 1: INTRODUCTION
This research is based on performance evaluation technique of employees and its impact
on satisfaction and motivation of workforce. While starting this research, there will proper
planning regarding performing research activities. This is done under research project
specification. This is the document which creates legal obligation for conducting research
activities with considering aims, objectives, literature review, data analysis tools, etc. through
which research aims and objectives can be achieved (Boachie-Mensah and Seidu, 2012).
Overview of research
Performance appraisal is the technique through which evaluation of employees
performance can be done to identify capabilities and skills of employees. It is important to
properly analyse performance of employees through which positive impact on overall growth
and development of association is possible. Performance appraisal is done by top level managers
of organisation through which level of learning can be known. With knowing level of
performance, there must be proper guidance and training programme through which they can
improve their performance. This investigation is based on Hotel Crowne Plaza which is one of
the longest hotel chain in hospitality industry. There are many employees working for providing
satisfactory services to consumers.
Background of topic
Hotel Crowne Plaza is best organisation who provides services to consumers as per their
preferences. This is possible when employees are satisfied and they are able to satisfy their
personal aims and objectives. Hotel Crowne Plaza provides lavish services to consumers
according to their demand. These days, there are different reasons for which consumers stay at
Hotel Crowne Plaza, so in this case employees has to be ready to face different and unexpected
situation. This can be done when they are trained (Cho and Perry, 2012). Performance evaluation
will be done on the basis of feedback from consumers, analysing output from consumers, etc.
Performance appraisal strategies are framed by Human resource department, hence manager of
Hotel Crowne Plaza has to make effective appraisal strategies through which motivates
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employees. When employees are satisfied then they give give best output and this makes good
Hotel Crowne Plaza as good brand in industry.
Rationale of research
Rationale behind conducting this research is to determine importance of performance
appraisal techniques to maintaining long term relations with employees. There are many changes
in hospitality sector, hence with this investigation evaluation techniques can be learned which
has direct relation with employee satisfaction. Researcher is able to learn implementation of
performance appraisal and its impact on working efficiency of workers. This topic is related to
human resources management which is interesting stream for researcher. Researcher is able to
implement appraisal techniques in future while operating own business. This topic is interesting
and related to employees, so it is easy to collect primary information from workers of Hotel
Crowne Plaza. There will proper knowledge about employees mindset which is fruitful for
researcher if they conduct business in near future and able to make appraisal strategies
appropriate and relevant. Hence this topic is selected for conducting investigation (Elnaga and
Imran, 2013).
Research aim
“To identify the role of performance appraisals in improving employee satisfaction and
their motivation in the organisation.” A study on Hotel Crowne Plaza.
Objectives:
 To understand the concept of performance appraisals.
 To analyse the importance of employee satisfaction and motivation at Hotel Crowne
Plaza.
 To determine the role of performance appraisal techniques in satisfying employees
satisfaction and motivation at Hotel Crowne Plaza.
 Recommend some ways through which performance appraisal techniques can be
implemented at Hotel Crowne Plaza for motivation and satisfaction of employees.
Research questions
 Do you understand the concept of performance appraisals?
 What is the importance of employee satisfaction and motivation at Hotel Crowne Plaza?
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 What is the role of performance appraisal techniques in satisfying employees satisfaction
and motivation at Hotel Crowne Plaza?
Gantt chart- Gantt chart is the graphical presentation of research activities with allotted
time, hence this research technique provides complete information information about time
required to conduct investigation. This makes team mates aware about sequence of research
activities and this reduces possibilities of duplication of investigation activities (Cho and Perry,
2012).
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