........................................................................................................................................................................................................

The second floor manager will need to be able to handle customer complaints and take charge of the management of higher level operations in the café and the management of staff operations. 3 weeks Recruiting agent Microsoft Computer Post the advertisement in a suitable medium for the target applicants 2 weeks Recruiting agent $500 Set interview dates for the applicants 1 week Recruiting agent Scheduling tools Recruit a new manager that fits the requirements 1 week Owners Appendix 3: CoffeeVille job description template Job title: Floor Manager Salary: The salary for the

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 2: Recruitment schedule
Name:………………………………………………………………………………………….
…….. Date: …………………..
Recruitment activities – Recruitment Schedule
Summary (including information in support of new position)
CoffeeVille a family owned and operated café in Melbourne has been experiencing a steady growth
in its sales and the number of customers it services. To keep up with this growth, the organization
seeks to recruit a second floor manager who will help aid the organization to effectively handle its
growth. The second floor manager will need to be able to handle customer complaints, take charge of
higher level operations in the café and the management of staff operations. He/she will be
responsible for aiding the current manager Joe Beflone who works only for four days a week. To
capitalize on the growth, the café’s owner ( Emma and Rufus) seek to increase its days of operation
from the current five days a week to 6 days a week. This means the café will operate from Monday to
Saturday and as such the new manager should be able to work for the 6 days. The owners and Joe all
have their own specifications on the skills that the new manager should poses. However a key
commonality between their requirements for the new manager is that he/she should have the
qualifications that are necessary for the management of a small business. It is also noted that the
owners and manager have different opinions with regard t how they will advertise for the position.
Emma prefers that advertisement for the position be conducted through word of mouth and on the
shops window so as to keep the cost of advertising low. Rufus prefers getting applicants through
referral programs and Joe would prefer advertising for the position in the café’s Facebook page. It is
also evident that the three have varied opinions with regard to the recruitment and interview period.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 1 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Milestones: Action and/or
Objectives
Time
Required
Person
Responsible
Budget and/or
Resources
(where applicable)
Standardize and prioritize the
recruitment requirements of
Emma, Rufus and Joe
1 week Recruitment
agent
Excel spreadsheet
to list the different
requirements for the
position
Create an advertisement for the
position containing the
standardized requirements.
3 weeks Recruiting
agent Computer
Post the advertisement in a
suitable medium for the target
applicants
2 weeks Recruiting
agent <$500
Set interview dates for the
applicants 1 week Recruiting
agent Scheduling tools
Recruit a new manager that fits
the requirements 1 week Owners
Appendix 3: CoffeeVille job description
template
Job title: Floor Manager
Salary: The salary for the position is $24.50 per hour for a full time work week of
38 hours. This makes the total weekly salary $931.
Hours: The manager is expected to work full time work week of 38 hours
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 2 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Location: Melbourne
Reporting relationships: The second floor manager will report directly to the
first floor manager and the owners of the establishment. He will ensure that good
customer relations are maintained and that there is a good relationship between
the staff members at different levels of the organization.
About CoffeeVille: CoffeeVille is a family owned and operated café that is located in Melbourne.
The café’s objective is the provision of quality food and fair trade coffee at the pace of the city. From
a analysis of the facts on the company it is evident that one of the primary values of the company is
the provision of high level customer service. The organization also has a customer centered
organizational culture in which it seeks to satisfy the needs of the clientele base.
Purpose of position: The position on offer at the café is that of a floor manager. The
purpose of this position is the management of customer complaints, assumption of the responsibilities
for the higher level operations at the café and the management of staff performance. The
responsibility of managing staff performance and customer complaints will help the café to attain its
objective of expansion. Highly satisfied customers will result in an in increase in the clientele base of
the organization thereby allowing for expansion of the café.
Responsibilities and Duties
Responsibility 1 – To serve as the lead customer service contact for the
café and take charge of answering customer questions, welcoming customers and other
communication matters within the organization, the new manager needs to have effective customer
communication skills that will enable him communicate effectively with the customer base..
Responsibility 2 – To order for any supplies that will be needed by the
organization, the individual needs to have effective knowledge of Microsoft excel
and inventory management.
Responsibility 3 – To effectively manage and motivate the staff working for the
organization, the individual needs to have leadership and management skills that
will enable him or her organize the workers. The leadership and management
skills will also be required if the individual is to be able to maintain the
organizations inventory and manage vendors
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 3 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Responsibility 4 – At the end of each week the manager will need to conduct an
inventory check of the available stock so that he can be able to effectively
manage the inventory at the café. He should also ensure that the workers clean
and organize the café at the end of every business day.
Academic and Trade Qualifications
Essential
e.g. Certificate in Office
Administration
Desirable
e.g. Advanced Excel course
Certificate in management
Certificate in office administration
Advanced knowledge in Excel course
Certificate in Communication
Certificate in conflict management
Training as barista
Work Experience and Skills
Essential Desirable
e.g. Experience working within a
manufacturing environment
Minimum two years experience in staff
management and one year experience
in performance appraisals.
1 year experience in customer relations
Experience working in a café
Social media savvy
Bilingual skills
Experience in policy development and
implementation
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 4 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Personal Qualities and Behavioural Traits
Essential Desirable
Computer skills
Written and verbal communication skills
Ability to work in a team
Attention to detail
Ability to manage conflict within the
organization
Coffee preparation
Employee name:.............................................
Signature:.......................................................Date:.........................
Manager name:..............................................
Signature:.......................................................Date:.........................
Performance review period: Every 6 months
Next review date: 12th December 2018
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 5 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 4: Job Advertisement template
Selected advertising channel/s
<Tick selected channel/s for advertising position>
newspaper classifieds
classifieds online
Facebook
café window
café noticeboard
industry newsletter
Reasons for selected advertising channels:
The reason for selecting Facebook as an advertising medium is because it is cost
effective and will allow the organization reach applicants from a diverse
demographic. Individuals who are already employees at the café and those who
are not will be able to read the advertisement in the Facebook page and in so
doing get the opportunity to apply for the position. The use of Facebook as an
advertising medium also allows for the organization to only target individual who
are interested in the coffee business as they are the ones who are most likely to be
linked to the café’s webpage
Job ad – Café Manager
● Café Floor manager
● Melbourne
● $24.50 per hour
● 24 March 2018
● Growing together in the delivery of quality service to a diverse customer
base
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 6 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
The role of a Café Floor management entails the is the management of
customer complaints, assumption of the responsibilities for the higher level
operations at the café and the management of staff performance.
The skills and qualification that are needed for this position include:
Ability to operate/ manage small businesses.
Performance management skills
Employee training skills
sales and customer service skills
sustainability and community building experience
ability to develop and implement café policies and procedures
ability to manage vendors and maintain inventory
ability to run staff meetings
excellent communication and interpersonal skills
excellent management and leadership skills
good organizational skills
an understanding of food and beverage operations
must be available to work four weekdays and Saturday each week
social media savvy especially with Facebook and Twitter
bilingual skills desirable (particularly Italian, Greek or Chinese)
Please email your confidential CV to < John > at <johndoe@ caffevile.com>
for further information.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 7 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 8 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 5: Interview guide template
Job title: Café Manager
Date and time
of interview:
April 10th at 10 am
Selection
panel:
Emma Belcastran , Rufus Belcastran amd Joe
Applicant: Kenneth Baldwin
● Each member of the panel should make notes (on a separate sheet) and score
each applicant. Scores should then be added up and used when making a
decision.
● The panel should also decide which questions will be asked by each member of
the panel.
Scoring – applicant’s answers should be scored as follows:
0
No answer given or
answer completely
irrelevant. No
examples given.
2
Some points covered,
not all relevant. Some
examples given.
4
Good answer. Relevant
information. All or most
points covered. Good
examples.
1
A few good points but
main issues missing.
No examples/irrelevant
examples given
3
Some points covered.
Relevant information
given. Some examples
given.
5
Perfect answer. All
points addressed. All
points relevant. Good
examples.
Weighting – questions can be weighted 1 (low importance) or 2 (high
importance) to reflect their overall importance to the position.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 9 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Questions and weighting
Question
categorie
s
Questions Applicant’s responses
<Complete in Assessment
Task 2>
Weig
ht
(1-2)
Scor
e
(0-5)
Total
<Complete in
Assessment Task 2>
Work
history
1.
2.
Education
and
training
3.
Personalit
y,
motivation
and
character
4.
5.
Total score (skills and knowledge)
Follow up questions Applicant answer
<complete in Assessment Task 2>
Weig
ht
(1-2)
Scor
e
(0-5)
Total
How much notice do they have to
give?
When can they start?
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 10 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
What is there expected
remunaration
Total score (additional)
Referee contact details:
Now give the applicant an opportunity to ask any questions that they might have and answer them
The questions asked helps the interview panel to understand the expectations of the applicants, their skill
level and the resources that they require to work effectively.
Ending the interview:
● Thank the applicant for attending the interview.
● Let them know what happens next i.e. when you will be making your decision and how you will be
letting them know the results (applicants who have attended the interview should be made aware
of your decision either way).
<insert the steps that will be taken to make the decision and inform applicants>
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 11 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 6: Résumés
Résumé 1: Kenneth Baldwin
KENNETH L. BALDWIN
2252 N. Main Street, Melbourne, VIC 3000,
[e-mail]
PROFILE
A dynamic, results-oriented Cafe Manager offering focused leadership to drive sales and profitability in highly competitive markets.
Consistently achieves performance goals through enthusiasm, tenacity and initiative, which complement knowledge/expertise in :
o team building/staff training
o purchasing/inventory management
o quality assurance/control
o rostering
o facilities/safety management
o customer service/guest relations
o cost containment/control
o policies and procedures development
o continuous performance improvement
o Noted for outstanding communications skills, both with customers and staff; resolve problems quickly and equitably to ensure
happy customers and happy employees.
o Staff performance management including annual performance appraisals
o Intermediate Japanese conversation skills
o Volunteer with Mission Australia – Refugee work migration program
Computer skills:
o MS Word, Excel and PowerPoint
o POS systems including the Maitre’D POS system
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 12 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
EXPERIENCE
THE FARM, INC., Broadmeadows, July, 2007 – Present
[Family dining/Complete meal concept/$11 average order; seating for 450; 60 staff]
Manager
Employ an efficient, high-energy and professional approach to store operations management in order to:
o balance service with costs to ensure profitability
o promote guest satisfaction to steady repeat business
o coach/schedule servers to maximum levels of performance
o monitor for consistent sanitation, food quality and presentation
o purchase/control inventory with attention to budget guidelines
o Contribute to store's recognition as most profitable in 41-store chain, maintaining gross profit at 48%.
Involved in special projects:
o Initiated three-month in-house customer service contest for buyers, servers and hosts to effect continuous improvements in
service scores.
o Introduced a wine seminar for servers, strengthening knowledge of offerings, which dramatically increased wine sales.
CHILI'S GRILLE, Forest Grove, QLD, August 2004 – July 2007.
[Casual dining bistro; seating for 60; 22 staff
Assistant Manager
Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for
every guest.
EDUCATION
Victoria University
Bachelor Hospitality and Business Management; minor: Business Administration
Course work included:
o Food Science and Nutrition
o Cooking and Dining Room Service
o Café operations and management
o Small business management
o Staff management.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 13 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Résumé 2: Jenny Dubb
Jenny Dubb
435 Gite St, Nuwamba, Northern Territory
0403 549 5454
PERSONAL SUMMARY
I’m an enthusiastic manager with ambition, determination and a proven track
record in running restaurants efficiently and profitably. I have extensive
knowledge of the provision of fine dining, working practices, recruitment, training
of hospitality staff to meet customer service standards, pay, conditions of
employment and diversity issues.
Now looking for a new and challenging managerial position, one which will make
best use of my existing skills and experience.
WORK EXPERIENCE
Hotel Hilton
RESTAURANT MANAGER April 2009 – Present
Managing a high volume fine dining restaurant & improving all controllable costs
thereby maximising financial performance. Also responsible for effectively
managing and leading the restaurant team to provide excellent service.
Duties: Ensuring the highest standards of food and beverage service. Ensuring
Health & Safety including workplace hygiene procedures & standards are
maintained. Responsible for recruiting, training & developing restaurant staff.
Dealing with and resolving customer complaints. Liaising with the Head Chef to
discuss and develop new seasonal menus. Overseeing client bookings &
reservations. Organising the daily and weekly rosters for staff. Purchasing stock,
supplies and negotiating best prices with trade suppliers.
KEY SKILLS AND COMPETENCIES
Strong motivational and influential people skills. Extensive and relevant
knowledge of good food and wine. An eye for detail. Experience of managing
people and driving business performance. Experience
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 14 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Résumé 3: Jane FondaJane Fonda
75 Tisah Ave, Cambridge Gardens, VIC 3049
0454 454 444
OBJECTIVE
Looking for a position of Coffee Shop Manager utilising my natural ability to lead
personnel and skills in managing in retail.
PROFESSIONAL QUALIFICATIONS
• Over six years of experience working as a retail Store Manager for Morocco
Ware
• Highly skilled in providing supervision and support to staff
• In-depth knowledge of ensuring a professional level of customer services
• Hands-on experience in stock control
LEADERSHIP
• Ability to manage multiple priorities
• Strong leadership and motivational skills
• Self-directed
• Excellent customer services skills
• Extensive experience in staff and sales training
KEY ACCOMPLISHMENTS
• Collaborated efforts with all branches of Morocco Ware to ensure uniformity of
services provided
• Increased customer satisfaction by 33% by introducing new deals of lines and
providing training support to staff
WORK EXPERIENCE
August 2006 – October 2012
Morocco Ware – New Castle
• Ensure delivery of budgeted sales and sustained growth
• Champion customer service standards
• Optimise stock availability
• Assign staff shifts
AVAILABILITY
Available evenings.EDUCATIONHigh School Diploma – 2005
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 15 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Résumé 4: Raj MukherjeeRaj Mukherjee
2533 Horizon Circle, Tacoma, VIC 3856
[e-mail]
Carer Objective
To further enhance my skills and develop a sales-orientated, high achieving
team within a well-established organisation.
Achievements
Over 8 years of experience in café work in a high volume food environment.
Sound knowledge of food costing and menu planning and food and beverage
equipment and operations.
Demonstrated ability to identify and resolve all conflicts within a team.
Volunteer sustainability and fair trade consultant to Neknasi Coffee Growers
Association.
Understanding of different coffee grades.
Available to work flexible hours including weekends and holidays.
Excellent customer service and presentation skills.
Demonstrated skills and knowledge in planning and running of effective café
procedures.
Proficient with POS systems and MS Office Suite.
Awarded manager of the year three times in a row for outstanding team
achievements.
Proven track record in meeting and exceeding KPIs.
Professional Experience
Cafe Manager – Compass Group, Brunswick, Vic
October 2008 – Present
Oversees supervisors and servers in café to ensure efficiency and productivity.
Trains new employees in managing café work and conducts improvement
programs for employees.
Reviews performance and provided counselling to personnel if required.
Maintains stock and ensured optimal quality of food and beverage ordered and
sold in café.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 16 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Monitors all customer complaints and initiated steps to resolve it efficiently.
Prepares departmental schedules and payrolls for employees on a weekly basis.
Develops and maintained cash control procedures.
Ensures cleanliness in café area.
Café budgeting.
Assistant Cafe Manager – Starbucks, Melbourne, VIC
August 2003 – September 2008
Coordinated with employees and customers and managed all complaints
effectively.
Developed strategies to achieve weekly and monthly targets.
Developed customer loyalty program.
Ensured optimal level of customer services in process.
Monitored efficient resource use
Maintained resources inventory
Prepared records of monthly transactions and managed all finances for café.
Cafe Supervisor – Tullamarine Airport Bar and Bistro, Tullamarine, VIC
May 1998 – July 2003
Administered day-to-day activity of cafe and supervised efficient working of
staff.
Monitored café on regular basis and ensured compliance to all sanitation and
safety standards for guests.
Ensured optimal level of food quality at all times and determined food standards
to be served to guests.
Maintained an inventory of food products and ensured no shortage in raw
materials.
Participated in various meetings, analysed problems and recommended
resolution.
Performed regular checks on staff uniform and ensured compliance to manuals.
Education
Certificate IV in Training and Assessment (NMIT, 2011)
Diploma of Hospitality Management ( NMIT, 2010)
Bachelor's Degree in Addiction Counselling (La Trobe, 2002)
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 17 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Résumé 5: Leila HussainLeila Hussain
415 Stratford Park, Parkville, VIC 3001
0435 354 343, [e-mail]
OBJECTIVE
In search for an opportunity maximise sales, improve business operations and
develop an effective team.
ACHIEVEMENT OVERVIEW
Strong knowledge of seasonal foods, fruits and beverages.
Strong analytical skills.
Active member Oxfam Fairtrade Coffee Campaign.
Cultural and Education officer for the Victorian Somali Community Inc.
Knowledge of industry and current market trends.
Excellent management experience within the food and retail environment.
Demonstrated capability to meet and exceed targets.
Won best small business award for McJoe’s Café five years in a row, previous
two years came runner’s up.
Sound experience in training, mentoring and coaching staff.
Developed induction and sales program for McJoe’s Café.
PROFESSIONAL EXPERIENCE
Cafe Manager, January 2004 – Present
McJoe’s Cafe, Bar and Restaurant, Melbourne, VIC
Responsibilities
Manage the daily operations and budgets for the cafe.
Ensure all operations are consistent and precise in accordance with the cafe
culture, policies and procedures.
Provide world-class food quality and customer service.
Recruit and trained chefs and waiters for the cafe.
Performance management and skills-gap training.
Devise and develop programs to generate sales and clients’ loyalty including
induction program.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 18 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Devise and implement coaching program.
Stock control.
Cafe Assistant Manager, May 2002 – December 2004
Barnes Cafe, San Diego, CA
Responsibilities
Managed apprenticeship program (6 apprentices).
Provided high level of customer service at all points of contact.
Trained staff on quality of customer service, proper portioning, cashier skills,
and sanitation.
Entered daily/ weekly sales reports into the system.
Was awarded best local team by city council.
EDUCATION
Diploma in Business Management 2012
Certificate IV in Small Business Operations, 2010
Master’s Degree in Hotel and Restaurant Management, 2004
Bachelor of Hospitality, 2001.
Appendix 7: Employment contract template
This document outlines the terms of contract of employment proposed by
CoffeeVille.
Name: Kenneth Baldwin
Position: Cafe Manager
Commencement date: 20th APRIL 2018
Location
You will be employed at:
CoffeeVille Melbourne
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 19 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Hours of Work
38 hours
You will be provided with one of: a 30 minute meal break; or, two 15 minute meal
breaks per day.
Responsibilities/duties
 Staff Management
 Staff Motivation
 Inventory Management
 Vendor Management
Supervision
The manager will report directly to the Café owners
Remuneration
The annual salary is $44,688
In addition, the minimum superannuation required by current legislation will be paid
to the superannuation fund of your choice.
Wages are paid in arrears on the last Friday of each month into your nominated
bank account.
CoffeeVille opens on several public holidays. You may be required to work on public
holidays and will be compensated by payment at the rate of an additional 150%.
Leave
● Annualleave – As a < Full Time > employee, you will be entitle to pro rata
annual leave based on four weeks’ annual leave per annum.
● Sickleave – As a < full-time >employee, you will be entitled to 10 days paid
personal leave per year (pro rata) in accordance with the Fair Work Act 2009.
● Otherleave – You are entitle to unpaid parental leave and compassionate
leave entitlements in accordance with the Fair Work Act 2009.
Notice period
The period of notice required from you to terminate employment with CoffeeVille is
the same as the period of notice required of CoffeeVille to terminate your
employment and is set out in the following table.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 20 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Period of continuous service Notice period
Not more than 1 year 1 week
More than 1 year, but not more than 3 years 2 weeks
More than 3 years, but not more than 5 years 3 weeks
More than 5 years 4 weeks
Confidentiality
You shall not, except in the proper course of your duties during the continuance of
your employment or after its termination, disclose to any other person or company,
or make use for your own benefit, any secret or confidential information relating to
CoffeeVille or the customers of CoffeeVille.
Upon termination of your employment, you will promptly deliver up to CoffeeVille or
its authorised representative all property, for example, documents, record, papers,
credit cards, lists, computer discs or tapes, which may be in your possession or
under your control and which relate in any way to the business or affairs of
CoffeeVille.
Acceptance
If you have any queries please contact one of the owners, Rufus or Emma
Belcastran. To complete the arrangements, would you please sign and return the
attached copy of this letter within 14 days.
Signatures
Signed by Emma Belcastran (CoffeeVille owner)
Signature: ............................................................... Date: ...........................
Signed by Employee
I accept the offer of employment and agree to the terms and conditions as stated in
this contract.
Signature: Date:
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 21 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 8: Induction plan template
On your first day you will
Date Item Relevant
Personn
el
Resources
required
Notes Complet
ed?
Y/N
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 22 of 23
In the first week you will
Date Item Relevant
Personn
el
Resources
required
Notes Complet
ed?
Y/N
20th
April
Conduct a complete
evaluation of the
cafe operations
identifying areas
that require
improvements
All staff
at the
restauran
t
Computer for
analysis
An evaluation of the
operations will help
in identifying which
systems are
effective and which
systems need to be
improved thereby
increasing
performance
Yes

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Within the first month you will
Date Item Relevant
Personne
l
Resources
required
Notes Complet
ed?
Y/N
20th
May
Conduct an
overhaul of
ineffective areas of
the organizations
operations
Top
managem
ent and
service
staff
Conducting an
overhaul will help in
the improvement of
efficiency thereby
allowing for growth.
Policies and Procedures
Please ensure you have read and understood the following
CoffeeVille Policies/Procedures
Read
(Date)
Signat
ure
I, …………………………………………………………………………………………………., have
read and fully understand the policies and procedures of CoffeeVille.
I agree to follow them and ensure others follow them. I shall report any concerns regarding said
policies and procedures to the Manager of CoffeeVille.
Signature: ............................................................... Date: ...........................
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 23 of 23