Communicate in Business Environment Assignment

Added on - 06 Jun 2020

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Communicate in BusinessEnvironment
ContentsINTRODUCITON...........................................................................................................................11.1....................................................................................................................................................11.2................................................................................................................................................11.3................................................................................................................................................21.4................................................................................................................................................21.6................................................................................................................................................31.7................................................................................................................................................31.8................................................................................................................................................41.9................................................................................................................................................4TASK 2............................................................................................................................................42.1................................................................................................................................................42.2................................................................................................................................................52.3................................................................................................................................................52.4................................................................................................................................................52.5................................................................................................................................................62.6................................................................................................................................................62.7................................................................................................................................................6TASK 3............................................................................................................................................63.1................................................................................................................................................63.2................................................................................................................................................73.3................................................................................................................................................73.4................................................................................................................................................73.5................................................................................................................................................83.6................................................................................................................................................8CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCITONIt is critical to impart successfully in negotiation to guarantee you accomplish yourobjectives. Communication is additionally critical tool inside the business. Successfulcommunication can encourage a decent working connection amongst you and your staff, whichcan thusly enhance assurance and productivity. Work environment communication is critical taskfor organizations since it enables organizations to be beneficial and work adequately (Castells,2013).1.1Internal stakeholders are individuals within a company, i.e. employees, managers, directors,investors; alternatively, external stakeholders are those that are outside of but care/benefit fromthe performance of the company, i.e. consumers, regulators, investors, suppliers, etc. Thecommunications of these groups differ and have different objectives;Internal:Communication internally can be less formal due to familiarity between members of ateam If between colleagues (Li and et. al., 2011). However, it is typically informative in nature,i.e. regarding sales processes, business requirements/needs, or performance. Internalcommunications will be more honest than external due to the need to maintain and improvebusiness performance on realistic figures.External:This type of communication is varying largely on what the business wants/needsfrom its external audience. In terms of investors, a company would be more honest with figuresthan it would with customers/consumers, i.e. margin profits or company performance, in order tosecure money from individuals. Similarly, with regulators companies will be honest in terms ofrelevant documents/information due to avoid legal issues..1.2Communication is a key element to business success both internally and externally. Therehave been multiple models which explore how people communicate to enhance their ability totransfer messages;Schramm’s Model (1954) alters this simplistic model, showing that encoding anddecoding is not a one-sided process and that by converting ideas into words humans areconstantly encoding and decoding messages to be decoded and encoded again.1
Berlo’s Model (1960) further alters Shannon and Weaver’s model –stressing therelationship between the sender and receiver of messages by highlighting the communicationskills and perceptions which allow people to encode and decode messages as they do. In thiscase, the model includes their senses, attitudes, and structuring of the message–in my work toneis very important in conversation with clients and candidates as it is the best indication ofemotion and intention, particularly over the phone, and alongside structuring ensuresunderstanding through emphasis of key points for roles or candidates.1.3There are a range of different communication systems/methods which are used withinbusiness:Telephone–Telephone calls are oneof the most common forms of communication used inbusiness (Li and Peng, 2011). In my work this is one of the most valuable forms ofcommunication as by using tone I can ensure clients/candidates understand the messagesdiscussed, as well as ask more questions for quick and comprehensible answers–helping me inmy work.Email–Comparatively to telephone calls, email is entirely written, resulting in a lack ofverbal ques and limited understanding of objectives such as personality or attitudes.Consequently, smaller questions or details can be missed as a result of the limitation of thiscommunication method.Face-to-Face-Meeting external stakeholders is an important way to create a relationshipwith important business relations. People create their perspectives of others through bodylanguage and therefore meeting clients in person can create a lasting impression whichsupersedes relations with others forged over telephone calls or email.1.4When deciding which communication media to use it is important to consider whatmessage you are trying to get across/receive. For large amounts of information email is the bestchoice as it is able to hold a large amount of written text and some documentation. When lookingto describe and to discuss, telephone or face-to-face are better choices as they allow the use ofsenses within conversation i.e. tone (hearing), body language (visual), as well as ensuring theunderstanding of both parties due to quick feedback1.52
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