Communication in Business Environment
Added on 2020-06-04
11 Pages3258 Words136 Views
Communication inBusinessEnvironment
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.2................................................................................................................................................11.3................................................................................................................................................21.4................................................................................................................................................21.5................................................................................................................................................21.6................................................................................................................................................31.7................................................................................................................................................31.8................................................................................................................................................31.9................................................................................................................................................3TASK 2............................................................................................................................................42.1................................................................................................................................................42.2................................................................................................................................................42.3................................................................................................................................................42.4................................................................................................................................................52.5................................................................................................................................................52.6................................................................................................................................................52.7................................................................................................................................................6TASK 3............................................................................................................................................63.1................................................................................................................................................63.2................................................................................................................................................73.3................................................................................................................................................73.4................................................................................................................................................73.5................................................................................................................................................73.6................................................................................................................................................8CONCLUSION................................................................................................................................8
INTRODUCTIONCommunication is the process of interaction that takes place between two or more peopleto convey or share information. Studying communication is important because there is flow ofinformation in organizations, companies, government or non-government offices. Thereforecommunication assignment help include both the forms of communication-verbal and Non-verbal. Communication is mainly about the combination of words and sentences that you deliverto the receiver (Castells, 2013). Whether verbal or non-verbal, if any word is wrongly placed orwrongly spoken; the information will get wrongly interpreted resulting in miscommunicationbetween sender and receiver.TASK 11.1Internal stakeholders are individuals within a company, i.e. employees, managers,directors,investors; alternatively, external stakeholders are those that are outside of butcare/benefit from the performance of the company, i.e. consumers, regulators, investors,suppliers, etc. The communications of these groups differ and have different objectives;Internal: Communication internally can be less formal due to familiarity between members of ateam if between colleagues. However, it is typically informative in nature,i.e. regarding salesprocesses, business requirements/needs, or performance. Internal communications will be morehonest than external due to the need to maintain and improve business performance on realisticfigures.External: This type of communication is varies largely on what the business wants/needsfrom its external audience. In terms of investors, a company would be more honest with figuresthan it would with customers/consumers, i.e. margin profits or company performance, in order tosecure money from individuals (Cavusgil and et. al., 2014). Similarly, with regulators companieswill be honest in terms of relevant documents/information due to avoid legal issues.Comparatively, customers and suppliers will have limited information.1.2Communication is a key element to business success both internally and externally. Therehave been multiple models which explore how people communicate to enhance their ability totransfer messages;1
Shannon and Weaver Model Of Communication (1948):This is one of the earliest models ofcommunication and lays out the process of conversation to evidence what could go wrong from‘source’ to ‘receiver’ as a message is ‘encoded’ and ‘decoded’ by two people. Schramm’s Model (1954) alter: this simplistic model, showing that encoding and decoding isnot a one-sided process and that by converting ideas into words humans are constantly encodingand decoding messages to be decoded and encoded again (Crews and Stitt-Gohdes, 2012).1.3There are a range of different communication systems/methods which are used withinbusiness: Telephone: Telephone calls are one of the most common forms of communication used inbusiness. In my work this is one of the most valuable forms of communication as by using tone Ican ensure clients/candidates understand the messages discussed, as well as ask more questionsfor quick and comprehensible answers helping me in my workEmail: Comparatively to telephone calls, email is entirely written, resulting in a lack of verbalques and limited understanding of objectives such as personality or attitudes. Consequently,smaller questions or details can be missed as a result of the limitation of this communicationmethod.1.4When deciding which communication media to use it is important to consider whatmessage you are trying to get across/receive. For large amounts of information email is the bestchoice as it is able to hold a large amount of written text and some documentation (Daim and et.al., 2012). When looking to describe and to discuss, telephone or face-to-face are better choicesas they allow the use of senses within conversation i.e. tone (hearing), body language (visual), aswell as ensuring the understanding of both parties due to quick feedback. Telephone calls aretypically better when looking to discuss large amounts of information or to save time.1.5Business communications are important to the impressions made between internal andexternal stakeholders as well as the messages expressed. A key example of this in my role wouldbe email communications I use to first introduce appropriate candidates to roles. These emailsmust be engaging, as to grab the attention of the reader, structured comprehensibly to includekey information, formal in nature and written in good English including spelling and grammar2
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