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Communication in a business environment

   

Added on  2020-06-06

11 Pages2959 Words83 Views
Leadership ManagementProfessional DevelopmentGrammar and Writing
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Communicate inbusinessenvironment
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1................................................................................................................................................11.2................................................................................................................................................11.3................................................................................................................................................11.4................................................................................................................................................21.5................................................................................................................................................21.6................................................................................................................................................21.7................................................................................................................................................31.8................................................................................................................................................31.9................................................................................................................................................3TASK 2............................................................................................................................................32.1................................................................................................................................................32.2................................................................................................................................................42.3................................................................................................................................................52.4................................................................................................................................................52.5................................................................................................................................................62.6................................................................................................................................................62.7................................................................................................................................................6TASK 3............................................................................................................................................73.1................................................................................................................................................73.2................................................................................................................................................73.3................................................................................................................................................73.4................................................................................................................................................83.5................................................................................................................................................83.6................................................................................................................................................8CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONCommunication is the process of interaction that takes place between two or more peopleto convey or share information (Castells, 2013). Studying communication is important becausethere is flow of information in organizations, companies, government or non-government offices.Present report contain about different type of communication. TASK 11.1 Analyse communication models of internal nad external stakeholdersInternal: Communication internally can be less formal due to familiarity betweenmembers of a team if between colleagues. However, it is typically informative in nature, i.e.regarding sales processes, business requirements etc. External: In terms of investors, a company would be more honest with figures than itwould with customers i.e. margin profits in order to secure money from individuals. Customersare to given all documents and company have to disclose internal records so that they have fullknowledge of firm's' thoughts ideas. This helps in maintaining transparency in system. 1.2 Evaluate communication modelsShannon and Weaver Model Of Communication (1948): This is one of the earliestmodels of communication and lays out the process of conversation to evidence what could gowrong from ‘source’ to ‘receiver’ as a message is ‘encoded’ and ‘decoded’ by two people.Berlo’s Model (1960) further alters Shannon and Weaver’s model: stressing therelationship between the sender and receiver of messages by highlighting the communicationskills and perceptions which allow people to encode and decode messages as they do. In thismodel the structuring and layout of message plays a crucial part so that client can easilyunderstand the tone of message either through mail or phone. 1.3 Monitor effectiveness of communication systemTelephone: In work this is one of the most valuable forms of communication as by usingthis source it ensures that clients/candidates can understand the messages. Telephone calls havean ability to structure messages simplistically and employ tone to ensure understanding betweenboth parties.Email: Comparatively to telephone calls, email is entirely written, resulting in a lack ofverbal questions and limited understanding of objectives such as personality or attitudes.1
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Consequently, smaller questions or details can be missed as a result of the limitation of thiscommunication method. 1.4 Factors that affect communication mediaWhen deciding which communication media to use it is important to consider whatmessage you are trying to get across/receive (Cavusgil and et. al., 2014). For large amounts ofinformation email is the best choice as it is able to hold a large amount of written text and somedocumentation. When looking to describe and to discuss, telephone or face-to-face are betterchoices as they allow the use of senses within conversation i.e. tone (hearing), body language(visual), as well as ensuring the understanding of both parties due to quick feedback.1.5 Importance of using grammar,sentence structure,punctuation,spelling and conventionsBusiness communications are important to the impressions made between internal andexternal stakeholders as well as the messages expressed. A key example of this in the role wouldbe email communication which is used to describe the role of particular applicant. These emailsmust be engaging, as to grab the attention of the reader, structured comprehensibly to includekey information, written in good English including spelling and grammar as to make a goodimpression and a clear message for the reader. So message should have proper grammar andpunctuations so that it can be easily understandable to clients. 1.6 Factors in planning and structuring communication media A key consideration is the ability of the receiver to take on your message i.e. yourmessage should be clear for a reader who may find reading English difficult . Relevant data isincluded in the emails.Communications Plan StructureA project communications plan must be structured. It must include several elements thatneed to interact with each other, and it must provide information to all affected users. Factors areAudience identificationDivision of the plan into project phases2
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