This assignment analyzes a hypothetical career development plan. It delves into the factors influencing its creation, including personal development needs, current performance, and anticipated future demands. The document also cites various academic sources to support its analysis.
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The Developing Manager
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TABLE OF CONTENT INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 1.1 Comparison between different management styles...............................................................1 1.2 Characteristic of leadership styles.........................................................................................2 1.3 Evaluation of communication process at workplace.............................................................3 1.4 Analysis of organisational culture and changes in business.................................................3 TASK 2............................................................................................................................................4 Covered in PPT...........................................................................................................................4 TASK 3............................................................................................................................................4 3.1 How to lead and motivate a team for attaining agreed goals or objectives...........................4 3.2 Justification of managerial decisions made to support achievement of agreed goals or objectives and recommendations for improvements...................................................................5 TASK 4............................................................................................................................................6 4.1 The way in which own managerial and personal skills will support career development....6 4.2 Reviewing career and personal development needs, current performance and future needs to produce development plan......................................................................................................6 CONCLUSION................................................................................................................................8 REFERENCES................................................................................................................................9
INTRODUCTION In the present scenario, it is necessary to manage several tasks and activities in proper manner so that it can help in exploring different principles and practices of management. A manager of any business firm uses his skills, capabilities, knowledge for self-appraisal and for determining potential of other members working in the organisation. The principles and practices of management are the important, implicit factors which makes the basis for successful management(KumarAbbasandAster,2013).Thepresentstudyispreparedtogain understanding of behaviour management principles and skills for revising managerial potential and making a career development plan. The report is going to highlight the comparison of different management style along with evaluation of processes of communication adopted by the organisations. Along with this, it will focus on personal strength, weaknesses, opportunities and threats of a manager. In addition to this, it will state how to lead and motivate a team for attaining an agreed goal or objectives. Further, it will cover managerial decisions which are taken to support achievement of agreed goals or objectives. Moreover, it will throw light on managerial and personal skills which support career development and review of career and a development plan. TASK 1 1.1 Comparison between different management styles For comparing different management styles, two organisations are being taken. One is Hotel Marriott from hospitality industry and other is Cox and Kings which is a tour and travel company. Managers have different kind of style for dealing and managing tasks and activities in an organisation. Their managerial styles make direct impact on performance of staff as well as organisation. There are two types of managerial styles which are used by the managers of Hotel Marriott. Here autocratic management style is adopted sometimes when the manager has to make tough decisions and is unable to take opinions from his subordinates (Graber and et. al., 2016). These decisions reflect his own opinions and personality. Also is is used when there is time of crisis in hotel. Along with this style, consultative management style is also adopted which is very different from the above style. From this style decisions are taken in favour of the employees and the cited hotel both. With this style, communication is usually downward, but feedback taken from employees is promoted for maintaining morale.
On the contrary, manager in Cox and Kings follows democratic management style under which he allows employees to take active participation in the decision making process. The communication is extended in both directions i.e. from employees to top manager and vice versa. This type of style is mainly taken in use when difficult decisions are to be taken which needs a range of special skills and knowledge. With this style, job satisfaction and work quality improves and contribution of employees is high (Lee, and 2010). This in turn makes improvements in their performance and productivity. But with managerial style, the decision making process is very slow in cited tour company. Apart from this, chaotic management style is being applied in Cox and Kings. It is modern style management which offers total control to its employees in the decision making process. Through this, style of management the cited firm aims to be the most influential and innovative firm. 1.2 Characteristic of leadership styles There are several types of leadership styles which exist in both the cited organisations. To determine which leadership styles matches the company best, the culture and goals are to be determined. Some of the firms provide many leadership styles depending on the required tasks to complete and needs of each department. In Hotel Marriott, laissez-faire leadership style is followed. The employees who are highly skilled and experienced and needs less supervision come under the head of laissez-faire leaders. The members of team are given full freedom to do their jobs and the way they want to set their deadlines (Corner and Ho, 2010). With this leadership style, transactional leadership style is also applied in mentioned hotel. With this, style leaders get some tasks to do and they offer rewards or punishments to members of team on the basis of performance outcomes. Employees are provided rewards like bonuses when goals are attained. Cox and Kings also adopts two different leadership styles. It applies participative leadership styles which gives due recognition to the input given by team members and fellow members. However, the final responsibility for taking decisions lies with the participative leader only. This leadership style boosts moral in employees of cited company as they make significant contributions in the decision making process. It makes them feel that their opinions and view also matter to the firm (Johnson, 2017). Along with this, strategic leadership style is also followed. Here the leader is not restricted to top management only. He fills the space between requirement for new possibilities and requirement for utility by giving normative set of habits.
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This leadership style is that type of leadership which involves leaders who are necessarily the head of mentioned organisation. 1.3 Evaluation of communication process at workplace In hospitality and tourism industry, smooth communication is an important perspective to manage various activities at workplace. The process of transmitting messages or any kind of information within the organisation is referred as communication. With reference to hotel Marriott, vertical communication process is followed under which the flow of information goes down as per the organisational structure. Initially, an idea is created by sender in which the communicator makes the message (Ulaga and Reinartz, 2011). At this phase, appropriate plans are formulated as to what type of information is to be transferred. Further, under encoding idea is translated in a proper form for communicating it to the receiver. After, this the medium for transferring the information or message is chosen properly. The manager creates and transmits messages by taking help of different communication. Here feedback is the last phase under which the cited firm takes feedback and reviews from its customers and clients regarding services. This in turn, helps mentioned hotel to take use of proper tools and techniques for bringing improvements in its services. In case of Cox and Kings, horizontal communication process is adopted through which information is transferred in same hierarchical level among the employees and department. The major benefit of this type of communication process is that it improves the productivity level by the support of information sharing, problems solving and collaboration. Moreover, it helps in coordinatingseveralkingofactivitiesandtaskstoattainsetobjectivesatworkplace. Additionally, the cited company use this type of communication process for resolving several matters which exists among employees (Chiaroni Chiesa and Frattini, 2010). 1.4 Analysis of organisational culture and changes in business Culture of a company is the values and beliefs of which have a significant role to pursue the tasks and activities. The culture of an organisation plays a vital role in defining behaviour attitude of employees. Hotel Marriott and Cox and Kings have a very different culture. Culture of hotel is normative culture under which norms and procedures are predefined and rules and regulations are formed according to the existing guidelines. The employee of cited hotel behaves in an ideal manner (Zettl, 2013). They follow the rules and policies of the organisation very
strictly. None of them tries to break the rules and sticks to the already formed rules and regulations. While Cox and Kings adopt academy culture. With this type of culture, it recruits skilled personnel. The roles and responsibilities are given as per the education, work experience, background of individuals. It is very particular regarding training of employees and assures that several training sessions are arranged in the organisation to polish the skills and competencies of employees. In the cited travel company, management puts serious efforts for up-gradation of skills and potential of staff for enhancing their professional competency (Wheelwright, 2010). The employees with his type of organisational culture stick to the hotel for long time period. TASK 2 Covered in PPT TASK 3 3.1 How to lead and motivate a team for attaining agreed goals or objectives As a chef of Jamie's Oliver restaurant, the below states key can be applied for leading a team to attain agree goals or objectives:ļ·Demonstrate commitment:The chef of cited restaurant should showcase that he has a significant investment in the success of restaurant, objective setting of team and success of every team member before focusing on his own objectives (DeVellis, 2016). It is essential to show ethics at workplace and take the same work with his team.ļ·Become a coach:A coach pushes team members. It he is not asking his team members to do such tasks which they have not attempted before, he is not setting the standards high. He has to also support team mates in finding their path if they are not able to do the same or not succeeding in it. ļ·Make decisions:The chef has to pay full respect and importance to the new ideas and methods proposed by team mates. However, when there is a time to take tough decisions he must have a clear direction (Lee and Xia, 2010). For motivating team in mentioned restaurant, the below described methods can be adopted by the chef:
ļ·Encouragehappiness:Whenemployeesarehappyandcontented,theyaremore energetic and optimistic. Their attitude and behaviour becomes infectious. The chef has to keep a close look on happiness and satisfaction level of employees.ļ·Promote collaboration in the team:The chef of cited restaurant has to inspire his team mates to actively participate by accepting their ideas and viewpoints regarding how to make performance better (Kumar Abbas and Aster, 2013).ļ·Offer opportunities for self development:If team mates will be provided chances for gaining new set of skills and knowledge, they will be of more value to the mentioned restaurant. ļ·Avoid conducting useless meetings:The chef has to make an agenda for meetings and communicate it beforehand. Only those members should be called who actually are require to join the meeting. 3.2 Justification of managerial decisions made to support achievement of agreed goals or objectives and recommendations for improvements The above mentioned ways for leading a team in Jamie's Oliver restaurant can prove very beneficiary for the chef, his team, team mates and the restaurant. The first key for leading a team is to demonstrate commitment by the chef. He has to not only delegate tasks and activities but also inspire team mates with this own style of working. Also he has to be a coach for the team members (Zettl, 2013). High guidance and mentoring will be very advantageous for the team members. This in turn will build a concerted and collaborative working atmosphere in the team and whole restaurant. Along with this, chef has to take some difficult decisions which may not be favoured by all the team mates at the initial stages. But these decisions should be be beneficial for them as well as for the restaurant. To create consensus on each decision is not required on the part of a leader. Recommendations to bring improvements: ļ·The chef has to constructively criticise team mates. ļ·Chef must be optimistic in his thinking and decisions which are taken by him. ļ·Micromanaging should not be preferred by the leader. Team mates can get demotivated. ļ·Empowerment should be fostered in team by having an open and direct involvement of team mates in the process of decision making (Ulaga and Reinartz, 2011).
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TASK 4 4.1 The way in which own managerial and personal skills will support career development Managerial skills and personal skills exists with distinct set of constituents where both of them are evident to impact upon the development of career that is envisioned by an individual. These are however referred to be two interdependent terms where theāManagerial skillsāwhile working into a hotel organisation are as stated below- Communication:It is a foremost outlook of a leader in order to exchange a considerable set of idea with one another (Crawford, 2014). This involves to share distinct thoughts and assumptions among each other where with an effective communication skill, I can duly refer to communicate with my staff members and upcoming set of consumers by together resolving any of their issues. This will in turn assist me to become a considerable leader in future by together supporting in the development of my career. Learning:Learning is referred to be a continual process that undergoes the integral life cycle of an individual and with its assistance, I can obtain some pivotal opportunities of acknowledging newer set of things as a way of enhancing my cognition from various resources. This will in turn aid me to frame some effectual business decisions as a mean of attaining the targeted goals of the organisation by directly aligning it to the development of my career. āPersonal skillsāare also proven to play an important role in the overall development of my career in future. This involves some liable constituents like an affirmative attitude towards work,sensibleoutlooktowardstheresponsibilities,awillingintentofadaptabilityand aspirations (Koenigsfeld, Kim, Cha, Perdue and Cichy, 2012). All of these are thereby needed to be developed with the modifying period as a mean of supporting in the future development of my career. It consists of yet another requisite dimension called thinking, where a prime ability of critical thinking will in turn help me to address divergent situations at work. By which,I can clearly evaluate the occurrences and take coherent decisions. 4.2 Reviewing career and personal development needs, current performance and future needs to produce development plan This section is with a fundamental depiction of reviewal where my career and personal development needs along with the current performances and future needs are being scrutinised to
produce a development plan (Mackoff, Glassman and Budin, 2013). It is however based upon some stipulated parameters, as depicted below- Sr No. Learning objective/ goal Current Proficiency Target Proficiency Development Opportunities Criteria for Judging success Time scale Evidence 1 Time manageme nt Iamyet unableto administrate adue accomplish ment of my tasks.This hasinturn madesome terrible affect on my productivity levelby together depleting my performance . Herein,I am attempting toavoid multiple tasking that isevident tohinder mytime manageme nt skills. Iamhereby referringto makea prudent usage ofvaried planning tools andtime management strategies as a meanof improving my time management skills. Submissi onof work priorto the stipulated time duration. 2 month s Self appraisal techniqu e. 2 Communi cation Myrecent performance hasshown some considerable results whereIam However, I am referring to make further improveme ntsinmy Takingpart in presentations andgroup discussions, etc.,(Proctor, 2014). Submittin gmore reports and presentati onsat work. 3 month s Taking Feedbac kfrom supervis ors.
proficient in explicating mycarried beliefsto others. existent skillsof communica tion with a special contextof augmenting my professiona lskillsof writing. CONCLUSION The above report has summarised a prime consideration of development in the skills and abilities of a manager. Wherein, it has also demonstrated the responsibilities of a leader to enact at an upper level position in which they are directly responsible to handle their respective group members and their work. This report has thereby emphasised upon four vital parts with a foremost unit to interpret the principles of management and their distinct set of practices. It is with yet another prudent section that has reviewed the potential of a potential manager by together showcasing the administrative skills in a factual context of business. On whose basis, it has lastly created a career development plan by considering some leading factors of personal developmental needs, current performance and future requisitions of development.
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REFERENCES Books and Journals Chiaroni, D., Chiesa, V. and Frattini, F., 2010. Unravelling the process from Closed to Open Innovation: evidence from mature, assetāintensive industries.R&d Management,40(3), pp.222-245. Corner,P.D.andHo,M.,2010.Howopportunitiesdevelopinsocialentrepreneurship. Entrepreneurship theory and practice,34(4), pp.635-659. Crawford, M., 2014.Developing as an Educational Leader and Manager. SAGE. DeVellis, R.F., 2016.Scale development: Theory and applications(Vol. 26). Sage publications. Graber, L.W., Vanarsdall Jr, R.L., Vig, K.W. and Huang, G.J., 2016.Orthodontics: current principles and techniques. Elsevier Health Sciences. Koenigsfeld, J.P., Kim, S., Cha, J., Perdue, J. and Cichy, R.F., 2012. Developing a competency model for private club managers.International Journal of Hospitality Management. 31(3). pp.633-641. Kumar, V., Abbas, A.K. and Aster, J.C., 2013. Robbins basic pathology. Elsevier Health Sciences. Lee, G. and Xia, W., 2010. Toward agile: an integrated analysis of quantitative and qualitative field data on software development agility.Mis Quarterly,34(1), pp.87-114. Mackoff, B.L., Glassman, K. and Budin, W., 2013. Developing a leadership laboratory for nurse managersbasedonlivedexperiences:aparticipatoryactionresearchmodelfor leadership development.Journal of Nursing Administration. 43(9). pp.447-454. Proctor, T., 2014.Creative problem solving for managers: developing skills for decision making and innovation. Routledge. Ulaga, W. and Reinartz, W.J., 2011. Hybrid offerings: how manufacturing firms combine goods and services successfully.Journal of marketing,75(6), pp.5-23. Wheelwright, S.C., 2010.Managing new product and process development: text cases. Simon and Schuster. Zettl, H., 2013.Sight, sound, motion: Applied media aesthetics. Cengage Learning. Online
Johnson,R.,20175DifferentTypesofLeadershipStyles[online.]Available through:<http://smallbusiness.chron.com/5-different-types-leadership-styles- 17584.html>. [Accessed on 7thFebruary 2017]. 12