Professional Knowledge, Skills and Behavior Required by HR Professionals

Developing Individuals,
Teams and
Organizations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Professional knowledge, skills and behavior required by HR professionals.........................3
P2. Personal skills audit to identify appropriate knowledge, skills and behaviors......................5
P3. Difference between organizational learning and individual learning and training and
development.................................................................................................................................6
P4.Analyse the need for continuous learning and professional development to drive
sustainable business performance................................................................................................8
P5. Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation...............................................9
P6. Different types of performance management approach......................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The high performing teams are backbone of every big organization. It is enabled by the
individuals within that team. An organization is comprises of individuals. The individuals of
organization comes together to form an effective team. In this present assignment the company,
Whirlpool’s is selected. In this given case scenario Whirlpool’s has gone for restructuring in
North American Region. The professional knowledge, skills and behaviors which is required by
HR is being discussed. Beside this the difference between organizational and individual learning
and training and development is being explained. As to drive sustainable business performance
there is always need for continuous learning and professional development, which is also
explained under this report. The High Performance working is very helpful in taking competitive
advantage, is being discussed in report. Along with these various performances management
approaches has also been explained.
TASK 1
P1. Professional knowledge, skills and behavior required by HR professionals
Being a HR professional of Whirlpool’s one should have the professional knowledge,
skills and behavior. These are described as below:
Knowledge:
Knowledge refers to the familiarity or understanding of something like some facts and
figures, information which is gained through experience. It can be theoretical or practical
knowledge of any subject. Being an HR professional of Whirlpool’s, one should have possess
these knowledge which are discusses below:
Business knowledge:
Business knowledge refers to awareness about business of organization. The Whirlpool’s
is a big organization and do their business operations across the globe. So being an HR of
company, one must have information about the business of company. This helps human resource
to formulate plan and policies according to business nature (Anagnostopoulos and Shilbury,
2014).
Knowledge of International HRM:

Globalization is very important in today’s competitive world. The Whirlpool’s is also
operating its business activities internationally to sustain in competitive market. The HR
professional of company must have the knowledge about international human resource
management. The human resource of company can formulate plan and policies according to
international standards (Tabassi and Bakar, 2012).
Knowledge of Human resource policies:
The HR of company should posses’ knowledge of human resource related policies. So
one can apply that knowledge in company for smooth functioning of HR related activities.
Skills:
Skills are refers as competencies of an HR professional. It is the ability to do particular
task. The human resource of Whirlpool’s should have these skills, which are discussed as below:
Communication Skills:
This is a basic skill which everyone should posses. It is the act of conveying the message
from one person to other. Being an HR of Whirlpool’s, it is very important to have
communication skill to communicate with internal and external stakeholders.
Technological Skills:
Technology is making people life simple now days. The companies are using technology
to perform the various functional activities within the organization. Being an HR professional of
Whirlpool’s, one should have this skill. The companies use payroll software for monitoring
employees pay related activities. So HR should have some technical skill to understand and
adapt this software of company.
Strategic Thinking:
Being an Hr of Whirlpool’s, one must be able to make strategies for betterment of
company. As human resource of company formulates strategic plan and policies so HR should
have strategic thinking for this.
Behavior:
The behavior is attitude, the way in which one act or conduct oneself. The behavior of
HR depends on how, HR behave in organization. The behavior includes followings:
Ethical Behavior:
This refers to the following policies, procedures and good values. Ethical behavior
includes honesty, fairness, and equality etc. Being an HR of Whirlpool’s, one should follow