Developing Individuals, Teams and Organisations - High town Assignment

Developing Individuals, Teams and
Organisations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1 Professional knowledge and skills and behaviour required by HR professionals..................1
P2 Audit to identify appropriate knowledge, skills and behaviour and develop a professional
development plan for a given job role.........................................................................................2
LO 2.................................................................................................................................................5
P3 Difference between organisational learning and individual learning.....................................5
P4 continuous learning and professional development for sustaining business performance.....5
LO 3.................................................................................................................................................6
P5 Understanding how high performance working helps employee engagement and how it is a
competitive advantage within a specific situation.......................................................................6
LO 4.................................................................................................................................................7
P6approaches to performance management and their support towards high performance
culture and commitment..............................................................................................................7
CONCLUSION................................................................................................................................9

INTRODUCTION
Training and development is a process where employees can develop their skills and frame a
conceptual framework of employees for their own growth as well organization (Thejashwini,
Kumar and Alex, 2018). Present report based on High town housing Association who helps
people who cannot afford new homes. It helps in building thousands of new home and provide
support and care for needy people. This report will lay emphasis on appropriate and professional
knowledge skills required by HR Professionals. This report also highlights the personal skills
audit to identify appropriate knowledge, skills and behaviour and develop a professional
development plan for a given job role.
LO 1
P1 Professional knowledge and skills and behaviour required by HR professionals.
HR plays an important role in the organization. HR establishes organization culture and
motivate employee to achieve organization goals. Various knowledge, skills and behaviour
required by HR are:
Knowledge:
A company's HR must be aware of business and its environment in which it operates.
Human resource manager must have good knowledge, understanding and able to use
technologies which is been used in the organization. HR must have knowledge of ethical
standards that help business to run smoothly which can be beneficial for high-town housing
association (Haque and et.al., 2016). HR must have knowledge of best practices like safety
and health issues, fair evaluation system, 360 degree performance management etc. HR manager
must know how to maintain good relation with employees and labour which increases
productivity in business and also have knowledge of international HR to achieve competitive
advantage over competitors at national and international level. Human resource information
system allows activities and process to occur electronically which make work lighter and more
efficient for HR professionals (Dalton, 2018).
Skills:
Being responsible for hiring, making decisions, performance appraisal, planning,
organising etc. requires number of skills:
 Communication: It plays an important part in HR career because strong and oral
communication skills helps to covey business related information to employees and while
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conducting interviews, training sessions HR manager need to be comfortable and
confident (van der Westhuizen and van der Haar, 2018). This is important skill
because by this way Hr will be able to communicate all information to all workers on
time and no confusion will take place. This will help in minimising conflict situations at
workplace.
 Multi-tasking: HR manager has various responsibilities to play such as interviews,
training programs, recruitment, retention, payroll that may change day-to-day. HR
manager need to be calm under pressure. It is the most important skill that should possess
in each HR. HR need to be calm under pressure. This skill is important as by this way HR
would be able to handle many task on time and will be able to complete it effectively.
Hence issue of delay will be minimised in organisation.
 Leadership: HR manager must be a good leader and able to manage company's
development, employees and stay committed to the job. A good leader need to be positive
and motivated whom everyone listen (Saliba, 2018). Leadership skill is beneficial in
leading people well and retaining staff members in the firm for longer duration.
Behaviour:
HR professionals are expected to behave properly and deal with highly sensitive issues,
pay and benefit, change in organisational policies and personal challenges impacting work. HR
professional must have:
 Adaptability: HR manager must be willing to listen and learn to accept change in
priorities, change in policies, change in organizational structure and has the flexibility to
maintain high standards in a changing environment. HR should not react negatively, but
adapt changes positively. This plays a very important role in HR professionals career
(Fapohunda, 2017).
 Adding value: HR manager should actively engage in the wider business and provide
information that positively contributes in influencing business decisions thus adding
value to business. Continuously improving own working processes will motivate
employees and helps in increasing turnover.
 Ethics and integrity: HR manager must be honest and perform all the activities with
good intention. Business should be conducted ethically so that no conflicts arises
(Pienyu and Sharma, 2017).
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KSA are considered as essential approaches which helps business unit in leading people well
and ensuring that each skilled candidate retain in the firm for longer duration. If HR has no
knowledge and have negative behaviour, then it would create problem for the enterprise.
P2 Audit to identify appropriate knowledge, skills and behaviour and develop a professional
development plan for a given job role.
Own professional development is very important, as by this way individual can improve
their capabilities which may help in gaining more promotional opportunities. Through skill audit
individual can evaluate own capabilities and can work to improve their skills. PDP is the
practice which determine the existing level of person and support in implementing strategies
through which weaker points of person can be improved.
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Need to work on it. Not totally sure Confident
Audit
KNOWLEDGE
Technical knowledge
Ethical standard
International HR
Human resource information system
SKILLS
Communication
Multi-task
Leadership
BEHAVIOUR
Adaptability
Adding value
Ethics and integrity
Reflective account of PDP
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Being a HR manager an individual should have knowledge of technical, ethical,
international HR and HR policies. From the above audit, I need to work on ethical standard and
human resource information system. I feel confident on my technical knowledge and
international HR. Being responsible for hiring, making decisions, performance appraisal,
planning, organising etc. requires number of skills such as communication, multitasking,
leadership etc (Al Mahmoud, 2016). I am not sure that I can do multitasking, I have to improve
multitasking by practising it and somewhere I feel confident while communicating with others.
HR manager are expected to behave properly and deal with highly sensitive issues, pay and
benefit, change in organisational policies and personal challenges impacting work. HR manager
should be adaptive in behaviour and I feel that I am confident in doing that.
Professional development plan
Skills to be
improved
Strategies Resources Time Outcome
Ethical standard and
integrity
Reading books,
changing unsuitable
patterns
Books, new ideas 1 month By using these
strategies I have
improved my
ethical standards by
challenging myself
on daily basis.
Human resource
information system
Learn from seniors Computer, internet
connection,
information of
employees
1 month After using this
strategy I am
feeling confident
that I can take
responsibility of
this work and it has
also improved my
computer
knowledge.
Multi-task Divide the time for
doing various task,
Computer, list of
task
2 to 3
weeks
I am able to do
multitasking by
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work on related task
together
using this strategy
but I need to work
on it more.
LO 2
P3 Difference between organisational learning and individual learning
Difference between training and development
TRAINING DEVELOPMENT
It is a short term process where new employees
of Hightown Housing association gets an
opportunity to learn new skill and knowledge as
per the job requirement.
It is long term educational process where
employees of Hightown Housing association can
develop a conceptual framework and overall
growth.
It is a group based practices where people are
involved in large numbers to develop their skills
such as seminars and workshop (Sudha, 2017).
Development does not involve group of peoples,
generally here only one person is included. it
ensures the interest of the individual where they
perform their task easily.
Its main objective is to improve the performance
of the Hightown housing association's
employees.
Its main objective is to prepare the employees of
the Hightown housing association's for future
assignments.
Here the objectives are specific like how to use
program in particular system and teaching new
protocols of the Hightown Housing association.
Here the objectives are not defined as they are
broader and covers all types of knowledge.
Basically focused on less tangible issues and
more philosophical issues like changing of
habits (Abdin and Rahman, 2015).
It depends on the training of the employees. If
the employees seeks an interest in training it will
be benefit for the Hightown Housing but if the
employee is not seeking interest in training it
will be a loss for the company.
It is always a positive process because it
includes existing employees of the Hightown
Housing so it will benefit for both employee and
Hightown housing Association.
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Difference between Organization and Individual learning.
ORGANISATION learning INDIVIDUAL LEARNING
Organization provides training for the
employees as it aims to maximize performance
in order to achieve the organizational goals. This
influences learning of workers in Hightown
Housing (Lai and Stewart., 2017).
In individual learning, employees learns by their
own that also improvises their confidence level.
Organization learning lay emphasis on bringing
out the creative and innovative aspects of
workers. It can also help Hightown housing in
growing.
Individual learning can assist workers in
enhancing their own capacity level.
Organizational learning can help employees in
knowing about the new things, techniques and
ideas.
Individual learning makes employees aware
about the opportunities that exists in
organization. It can help them in setting their
career growth (Das, 2017).
Organization learning has a shared vision
which involves to learn, innovate the new ideas
of the employees and to motivate them to work
in more focused and enthusiastic way.
Individual learning focuses that the aim set by
an individual is been achieved.
An organization learning lays more focus on
team work. In this people can work together and
increase their efficiency level and skills
Individual learning can help an employee to
know about its strength and weakness by itself
through analysing his/her performance
Organization learning can help employees in
adapting the changing environment and finding
solutions to problems which has been arising in
Hightown housing (Thejashwini, Kumar and
Alex, 2018).
Individual learning can make an employee more
productive and efficient which could be
beneficial for Hightown Housing.
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P4 continuous learning and professional development for sustaining business performance
Continuous learning is the process of learning new skills and knowledge on routine basis.
This learning involves self initiative and taking on challenges. Continuous learning can also be
within an organization,personal, such as in lifelong learning ,etc. thus continuous learning
upgrades an organization in achieving growth by giving effective performance. Continuous
learning brings daily practising of skill and refreshing the knowledge where they can be
effectively used in opportunities further raises performance (Haque and et.al., 2016).
Continuous professional development means the acquisition of skills and knowledge for
personal development and career advancement. professional development includes improved
learning and increased participation therefore it leads to growth of an organization. A continuous
development keeps an individual performance up to date which brings success to the
organization. It allows employees job to expand or prepare them for promotion (van der
Westhuizen and van der Haar, 2018).
VARK learning theory explains that individual has many options to learn new things.
Visual things such as spider diagrams, flow charts etc. all elements help in improving knowledge
of person. Audio learning approach states that individual can learn through web chats, group
discussion. This aids in knowing more about others experience and individual can apply these
experiences in their own life. Reading states that person can learn by reading books, journals.
This develops understanding about particular topic and individual becomes able to understand
their responsibilities at each stage. Kinaesthetic means learning through experiences or through
simulation etc. All these approaches are helpful in continuous professional development of an
individual.
Training brings a continuous learning of an employee which helps Hightown housing
association to enhance their technological skills regularly which brings effectiveness in operating
best performing software that will reduce effort and allows maximum turnover such as sales
force customer success platform, this aids to greater productivity .A effective training improves
performance and reduce error in workplace so employees of Hightown housing association will
be more aware about the practise and procedure which further aids to increase in sales.
Continuous learning is an excellent way to help uncover hidden talents and it will help Hightown
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housing association employees to express their skill and knowledge which will advance their
career and this will further benefit to overcome any challenges which will increase growth of an
organization (Saliba, 2018).
Professional development helps in enhancing the performance of managers of Hightown
housing association this brings effectiveness in their work which further aids higher retention
and engagement. Professional development ensures to maintain and enhance the knowledge and
skill of Hightown housing association to deliver a professional service to customers and clients
which benefits organization to be the brand or enhances reputation which further aids to attract
more customers (Sudha, 2017).Professional development offers new skills sets it allows
employees to learn from others in training and it will make easy to Hightown housing association
managers to share there experience, from this employees can pick up new ideas which further
leads to greater productivity and efficiency to Hightown housing association. A continuous
professional development of high town housing association helps manager to develop a clear
vision and objectives so this benefits the organization to utilize resources properly which leads to
goal achievement. A continuous professional development focuses on the products ,services,
customers, channels and geographic areas by focusing on strategies where Hightown housing
association can generate the large proportion of revenue and growth (Abdin and Rahman,
2015).
LO 3
P5 Understanding how high performance working helps employee engagement and how it is a
competitive advantage within a specific situation.
High performance working system creates an environment in an organization where
employee has greater involvement. High performance working increase organizational
productivity, motivates employee, gain customer satisfaction and increase quality of product and
services. HPW is a process of creating trust, transparency and an open line of communication in
the organization (Lai and Stewart., 2017). It is the most effective approach to retain employee for
longer period of time.
Key elements of High performance working system are ensuring security of employees,
result based compensations, training, technologies are etc. All these are important and give
positive results to business unit. Firm can give incentives to workers or can provide them flexible
working. All these things encourage the person and make them positive towards the brand.
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Employee engagement is very important part of an organisation because employee's must
have interest in what they are doing, they should be motivated and committed to their jobs so that
organization can achieve goals.
HPW contributes in employee engagement in many ways:
1. Employee suggestion or innovation programs give employee's a chance to give new
innovation ideas which increases employee engagement.
2. Regular performance appraisal keeps employee motivated and they show more interest in
the organization and give quality work (Haque and et.al., 2016).
3. In-house problem solving and work-improvement teams helps employee to resolve their
conflicts and maintain smooth relation among them. After conflicts are resolved,
employee's will work together which will increase productivity and reduce employee
turnover. If employee's are not able to perform a particular task then work-improvement
team train them to do that task effectively. Thus when proper guidance is given employee
start contributing to the organization (van der Westhuizen and van der Haar, 2018).
4. Competence or performance based pay motivates employee to perform better then other
employees and give unique ideas which will help organization to achieve competitive
advantage and increase in profits.
5. Decentralizes decision making give authority to employees to take their own decision,
employees take initiative and manage their team effectively (Saliba, 2018).
6. Sharing key information with the employees will make them feel that they are part of the
organization and they will be highly motivated to contribute to organization's success.
HPW system can be a competitive advantage i.e. higher productivity, lower cost, better
responsiveness to customers, sales growth, increase in market share, greater flexibility and
higher profitability. Here are some situations where HPW can be a competitive advantage:
1. Sharing confidential information with the employees can be a competitive advantage in a
situation where company's market share are decreasing and there is lack of top
management people then on behalf of them employee can make decision to increase its
market share (Abdin and Rahman, 2015).
2. Performance based pay can be a competitive advantage in a situation where company has
to compete with the competitors, employees will engage more and give unique ideas and
try to perform better to get high incentives.
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3. High performing team who trust each other and are accountable to each other can manage
to increase sales by innovating products and producing high quality product at lower cost
then its competitors (Fapohunda, 2017).
Employers use HPWS in order to raise working efficiency of employees,
Hightown housing always provide flexible working to their staff members. It gives them
opportunity to complete their work by home and also manage their leaves by working on
Sunday. By this way individual can make balance between their personal and
professional life. This impact positive on business unit as person put hard efforts to meet
the organisational goal. Apart from this, firm implements incentives system, it measures
performance of each candidate and at the end of month it provides additional incentives
to workers which ensure others as well and make them loyal towards the brand.
As use of HPWS is beneficial because it encourages the person and individual put
their hard efforts, this thing help employer in utilising their skills in best manner so that it
can gain desired output. Training improves knowledge of employees and by this way they
perform even better in high town housing.
LO 4
P6 approaches to performance management and their support towards high performance culture
and commitment
Collaborative learning is an approach that encourages employees to create teams and
work together to solve problem, complete task, etc. It takes place when group of people work
together to achieve common goal by sharing their ideas and skill. Collaborative approach allow
team members to work together in order to achieve a common goal by thinking , brainstorming
and provide various alternatives which further aids in valuing employees and mutual benefits
takes place. In this approach employees equally participate and communicate their ideas and
have equal opportunities. therefore high town housing association can include this approach By
connecting team members : when a project team is at high level then it requires trust and
communication where an employee feel comfortable to discuss issues and can provide effective
solutions it leads to effectiveness in performance where as an employee can continuously grow
and reinvent. By using online project collaboration software: This software can improve team
collaboration so as to increase speed and clarity of decision making it further allows team to
work at maximum efficiency and avoid task delays (Thejashwini, Kumar and Alex, 2018).
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Result approach: result approach is a method where an employees performance is
tracked, measured and analysed .This is the approach where an employee can fill its gaps or can
improve their performance by working on given feedback which upgrades their performance and
bring effectiveness. by obtaining proper feedback high town housing association employees can
upgrade their skill and knowledge which further leads to effectiveness in their performance
committing smart goals which measures specific, measurable, achievable, relevant, testing and
recording brings clearance of goal where performance is increased (Saliba, 2018). By
monitoring employees results they can easily make adjustment in less time which brings
effectiveness in performance. High town housing association managers needs to consider
individual differences of an employees so resources such as time talent, money can be focused
on right task so good output of an performance can be achieved.
Behaviour approach: it is a learning theory based on idea, so that behaviour can be
controlled or modified. this approach consist of handling environment in such a way that the
chances of target behaviour is adjusted as per need. A better understanding of employees leads to
increase in production by listening them carefully and giving appropriate feedback. Behaviour
includes mood and feelings from employee’s ability to make effective decision at their own level
of creativity and ability to work well (Thejashwini, Kumar and Alex, 2018). By measuring
target behaviour and implementing reward program therefore it brings High town housing
association ineffectiveness in work efficiency. behaviour approach improves job performance,
promotes safe behaviour, reduce accident, improve customer service and improves at a work
place which creates a positive environment and thus leads to higher sales which increase
performance of high town housing association by raising their productivity.
CONCLUSION
From the above study it has been summarized that provide different opportunity to
appreciate that develop knowledge and skills has been performed in organization. Training and
development has the purpose of improving skills of employees working in firm. It has also
enhanced the efficiency of workers working in an organization. It has made them more efficient
as well as collaborative learning to encourage employees to form and create teams and work
which to accomplish the common goal of the organization. Also analyses the benefits of
applying the benefits of applying HPW with justification to a specific organization situation.
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