HR Professional's Role in Achieving Business Growth

The report provides a comprehensive analysis of the HR professional's role in achieving business growth, focusing on their personal strengths, weaknesses, opportunities, and threats. It also explores the importance of continuous monitoring of business process controls, human resource management innovation, and competitive advantage. The study emphasizes the need for HR professionals to develop high-performance working models, alternative approaches to professional development, and a comprehensive understanding of human learning.

Developing individuals,
Teams and Organisation

Table of Contents
INTRODUCTION...........................................................................................................................1
P1. Appropriate knowledge, skills and behaviour required in HR professionals of
WHIRPOOL Organisation.....................................................................................................1
P2. Personal audit of HR professional and professional development plan...........................2
P3. Difference between organisational learning and individual learning...............................4
P4. Importance of continuous learning and professional development for business growth. 5
P5. impact of high performance working on employee engagement.....................................7
P6. different approaches of performance management..........................................................9
Conclusion.....................................................................................................................................11
Reference.......................................................................................................................................12

INTRODUCTION
Organisational development is equally important in organisations as it helps in improving
knowledge and skills of the individuals who are working in organisation. Here collective
performance of individuals in WHIRPOOL entity is to be analysed. In this report professional
skills and behaviour of the human resource department is to going to be discussed. Further, in
this report difference between individual and organisation with reference to training and
development is to be analysed with different approaches of management. Personal audit and
development plan of HR professional is also analysed with impact of high performance on
employee engagement.
P1. Appropriate knowledge, skills and behaviour required in HR professionals of WHIRPOOL
Organisation.
Human resource department plays an important role in every organisation. In the case of
WHIRPOOL organisation, functions of human resource professional is to motivate employees
for the accomplishment of organisational objectives.(Bratton and Gold, 2017) To create
opportunities and growth of employees in the entity, role of HR professional is to create that
opportunity which provide satisfaction among employees. To create ethical policies inside and
outside the organisation with providing high morale and good relations between individuals.
Different skills of HR are as follows.
Knowledge:
Training: HR has to provide effective training because it gives opportunities to employees to
achieve business growth. It also helps in developing motivation among employees so that they
work hard to achieve organisational objectives.
Health and safety: HR manager has to comply with all health and safety compliance in order to
develop awareness of work culture.
Health and safety: being an HR professional, I need to comply with health and safety practises
where all the workers and employee feel protected and secure. For HR it is the duty to comply
with all rules and regulations which protects employee well-being and expectations.
Skills:
Communication skill: for performing better role of HR in Whirpool company, I need to develop
effective communication skill such as reading and writing. It is an essential for me so that I will
able to achieve organisational objectives and goals in appropriate time.
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Employee relations skills.
HR plays a huge role in maintaining employee relations in the organization. Their role is
to satisfy employees in their work but this will happen with the regular communication and by
clearing vision and mission of company so that effective team work can be achieved. Employees
good relation are very much important for the HR where it creates both negative and positive
environment at workplace. Good relation make good environment and decrease the efficiency of
problems and bad relations creates so many problems at workplace which is not easy to maintian.
Multitasking skills.
HR in the entity works multitasking whether it is solved the issues of employees or to fill
the required vacancy in the entity. HR professionals of Whirlpool company is to do role which
share transparent communication with the employees so that they can make them motivate in
doing their work. It is necessary for HR to balance so many tasks of the company and also make
all the efforts to achieve success. HR of Whirlpool has to make planning and strategies for
performing all the task and work accordingly which helps in achieve aims and objectives.
Dealing with grey area.
HR work in the organisation is to solve the grey area of the organisation. Grey area here
includes if employees facing discrimination, harassment or anything which makes them
uncomfortable to work so HR role is to provide security in work so that by encouraging them
effective team work is carried out with the mutual respect and solidarity in the company. It is
important for HR to deal with the grey area properly for providing all the facilities to the
employees. HR should keep in mind that employees do not face any of problem that change the
priorities of the employees and take action for leaving the job. If any of employees facing
problem then it is the responsibility of HR to solve it and feel them comfortable.
Ethical.
Time management skills: HR professional also have to develop time management skill by which
he/she will able to conduct management work in appropriate time. These skills help them to
develop more efficiency in working system of the company.
Behaviour:
Self-confidence: HR manager must have to develop self confidence in their working by which
they will able to solve conflict between the employees. Through this behaviour he/she will able
to develop strong communication relationship with employees.
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Self-control: through this skill, as an HR manager it helps in giving full concentration to the
tasks so that it helps in accomplishing more work in one day only.
Good team work: HR manager needs to develop spirit among team members so that they will
able to work hard and will provide the best work as possible.
HR professional have knowledge about what policies they have to apply to conduct
proper professional activities in the company. What are the standards to apply in doing
professional activity in business organisation. Knowledge of human resource.
These are the behaviour, skills and knowledge Whirpool organisation's HR professional
have to adopt so that smooth activities of HR with proper coordination will go in performing that
activities.
P2. Personal audit of HR professional and professional development plan.
SWOT analysis and audit plan of HR professional.
With the skill audit, HR manager will able to develop effective work environment where
everyone will work hard to achieve specific goals of the organisation. Skills which required to
improve will need to develop so that there will a proper management of work in organisation.
My personal audit skill are as follows-
Requirements Personal audit (rating scale: 0-
10)
GAP
Knowledge:
Training
3 From the past 8 months I did
not attend any training which
increases my job knowledge
regarding adoptions of new
technologies.
Health and Safety 6 Being an HR manager I have
to develop knowledge
regarding health and safety so
that proper protection in work
will provide to employees.
Skills: 5 This is the one the skill which
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Communication I need to improve for
developing better relationship
with employees.
Time management 5 I need to improve this skill so
that I will able to handle
projects of organisation in a
heavy workload.
Confidence 7 I need to build up more
confidence in my job role so
that proper solutions of
conflict will able to provide by
me.
Self-control 5 By improving this skill I will
able to handle stressful
situations in organisation.
The above skills has been audit that the HR manager will able to develop effective work
environment where everyone will work hard to achieve specific goals of the organisation. first of
al the HR manager need training for developing their job knowledge and also it also needs the
proper training and knowledge about the health and safety of the employees so that the manager
should provide proper area of protection and safety. The skills auditing also refers to the
communication's from improving the communication effectively helps in making better
relationship with employees, time management skills which has been improve the handling the
big projects and task at right time and place and last one is self-control which is necessary to
improve because it helps in handling and tackling the stressful and depression situations.
Strength- Weakness-
 Lack of strategic foundation of the
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 Effective technical skills.
 Knowledge of proper standards of
human resources.
 Perfect in dealing with grey area.
(Smith, and et.al 2018)
policies of the company.
 Focus on customer is less in Whirlpool
organisation.
 Weak communication skills
 decision-making skills
 Weak management of time.
Opportunities-
 New hard skills are built by solving the
company's issues.
 Career expansion by the globalization
of companies.
Threat-
 Large competition is to face where
people get better salary to work in same
profession.
 Economic stability creating hurdle in
growth.
Professional development plan.
Skills to be
improved.
Current
proficiency
Target
proficiency
Strategy and
mitigating strategy
Time duration.
Multi-tasking I did not
manage all the
activities and
task at one
time. I take
time to
understand
things and
problems.
I need to
attend the
workshops
through
which my
efficiency
and
effectiveness
of doing
work can be
improved.
Through personal
communication with
others and through
proper guidance I
will improve my
knowledge
ongoing
Decision
making skill
In HR
professional
The main
Target is to
It is important to
solve this issue with
2 to 3 months.
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the current
situation is not
able to take
quick and
better decision
when suddenly
any of problem
arises in the
company.
make quick
decision
when any of
sudden
problems and
situation
arises in the
company that
fill
confidence in
my
behaviour.
proper guidance
which I take from
the top level
management and
authority for
improving the
decision making
skills
Communicatio
n skill
In the current
situation,
professional
and effective
communicatio
n skill is not at
that level
where it easily
encourages
employees for
the effective
work in the
organisation.
The main aim
of improving
this skills to
encourage
employees
with effective
communicati
on and boost
their morale
for
performing
better.
Strategy is to
improving the skills
of communication
by taking proper
coaching from
effective institutes
and coaching
centres.
1-2 weeks.
Time
management
It is necessary
to utilize time
because
currently I am
not able to
Target is to
make
effective
schedule that
utilise time
This issue can be
solved by taking
proper guidance
from the seniors in
the company and by
2-3 months
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manage time
properly for
getting better
result and
conduct
activities on
time.
for
employees
and
organisation
as well.
taking guidance
from the top level
authority.
Conflict
management
and problem
solving
In present
situation HR
professional is
not able to do
to handle the
conflicts and
problems
which arises in
the
organisation
any of time.
Target is to
make so
active and
taking
initiatives for
solving the
problems and
manage the
conflicts in
the
organisation.
This situation is
solving and
managing the
problems so it helps
in running the
organization in
systematic and
smooth manner.
1-2 weeks (Amarakoon,
Weerawardena, and
Verreynne, 2018.)
P3. Difference between organisational learning and individual learning.
Individual learning includes self motivation of individual to learn something new
therefore, learning and working are interconnected with each other. And Organisational learning
is the bridge between working with innovation.
ORGANISATIONAL LEARNING INDIVIDUAL LEARNING
Organisational learning is the bridge between
working with innovation. In Whirpool
organisation, organisational learning is
properly provided to the employees of the
organisation.(Illeris,2018.)
Individual learning includes self motivation of
individual to learn something new therefore,
learning and working are interconnected with
each other. Individual learning and
organisational learning depend on each other or
we can say that they are cycle.
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This type of learning will include creating and
sharing knowledge with in the corporation
itself. In individual learning is based on the
abilities of a person to learn something new.
individuals focused on the development which
needed to achieve organisational objective
therefore entity have committed employee to
develop skills of learning.(Gregory, and Oliver,
2018.)
Organisational learning is the bridge between
working with innovation. They crate an
environment for the employees who are
working to learn something new and to
improve their personality within corporation.
Managers of the organisation have to send
positive feedbacks of employees regarding
their errors so that it make employee to become
motivated to work.
Entity hires specialist in providing training and
development skills to employees so that they
will able to know how things are done and
what to replace when needs arises.
Organisational learning also helps in involving
employee to get the solution of a particular
situation.
Managers of the organisation observe
employees involvement in the working like
handling customer, giving own views, working
with guidance of experienced staff are all
comes under the individual learning of the
employees, in individual learning person's own
capabilities also plays an important role like his
involvement in particular work makes them
different from other employees in organisation.
Concept of training and development includes events which hosted to develop individuals
learning skills in the organisation. To improve his ability to work in the organisation is to be
improved by providing proper training in the Whirlpool company.
For organisational learning it will help management to the effective work from
employees by motivating them to learn something new. And for individual learning, it will help
individuals to develop effective management skills to improve growth under the Whirlpool
organisation.
P4. Importance of continuous learning and professional development for business growth.
To achieve business growth in organisation, continuous learning plays an important role
to sustain in the market which is full of competition. Continuous learning and professional
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development helps employees to execute their work in accordance with company's working
criteria. Whirpool also execute timely events for the employees so that they develop their
professional capabilities. Events like these includes conference, seminars, meetings, and training
session where employees work with proper coordination and in effective team work. With
support of these opportunities employees are able to develop learning and capabilities to get
objective goals. Importance of continuous learning are.
Remain relevant.
This helps individual to remain active or updated in the Whirlpool organisation. It
requires individual to remain update with skills and trends which currently running in market.
This is the world where rapid changes are developing therefore, employee need to adopt new
things which makes them active in the entity (Chatterjee, Pereira. and Bates, 2018). Remain
relevant generally brings sustainability in the business because always remain active and update
about the current trends running in the market brings growth and development in business.
Prepared of sudden situation.
Continuous learning helps to adopt the changes which occur sudden in the organization.
Like if individual have to lose job then they have to depend on new skill which helps them to get
new job and this professional development helps to adopt new opportunities. It is necessary for
business to prepared for the sudden problems and situation that arises because from proper
planning helps in solving the problems brings sustainability and run the business in smooth and
proper ways.
Boost confidence.
Continuous learning helps in boosting confidence of doing work where more competition
is there. It gives sense of accomplishment and person will be ready to take new challenges in and
outside the organisation. From encouraging and boosting morale of the employees helps in
performing better and achieving goals on time that brings sustainability in the environment of
business.
Improves personality.
When a person regularly adapt to learn new things it helps them to improve their own
personality because person will keep improving and get growth in their career and their
colleagues and top authority appreciate their working skills which helps to achieve growth in
entity. Improving the personality very much important in professional development where it
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shows the attitude towards work and also helpful to work with profession. It provides
sustainability in the business environment.
Change way of thinking.
Continuous learning opens persons mind and change their way of thinking. More learning
abilities helps professionally to develop creative mind of working which helps to complete
organisational objective with new ideas of work. It is also a good way for making profit where
thinking out of the box brings new ideas and thinking for achieving goals and objectives which is
very much important for the professional development.
Finds solution.
Continuous learning helps in achieving business growth because new skills provides
innovating ideas and solution of doing work which provides person to grow in their organisation
and to earn more money. Finding effective solution without any hurdle also an effective way for
gaining advantages because in sudden situation finding out sudden solution helps in maintain the
sustainability in the environment.
Develops leadership skills.
Lifelong learning helps a person to develop leadership skills which makes them different
from the people who are working in the organisation. This leadership skills helps in achieving
growth in job and to enhance their job opportunities.
Whirlpool company motivates their employees to develop these opportunities in their
own life so that they find growth in which they doing their job and which also develop
company's standard of doing and achieving targeted goals of the entity.
It is most important way to run the business in effective way where developing the
leadership skills means having the ability and quality to handle the critical situations and
employees as well. From proper leadership skills it brings sustainability in the business
environment and also helps in achieving growth and development.
P5. impact of high performance working on employee engagement.
High performance work system in Whirpool company motivates employees to work
smartly so that objective goal of the organisation can be achieved. It a process of retaining high
performer in the organisation. Here is the diagram which shows working model high
performance in the company.(Grant, and Maxwell, 2018.)
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
 Defined mission and goals.
Continuous improvement in the organisation is necessary where clear purpose and vision is to be
communicated to employees in such a way that their working skills cannot be affected and they
work with better efforts so that objective goals get fulfilled with doing high performance.(Alles
and et.al 2018.) Purpose will become challenge for the employees which keeps them to fulfil
vision of the company. Therefore, purpose will provide aim of doing work and learn to solve
customer satisfaction. It engaged employees in company when clear mission clarify to them.
 Mutual trust among team member.
High performance work model includes People which means that to retain employees in the
organisation their personal and professional growth is to be fulfilled. This will get fulfilled when
new opportunities are provided to them for getting better team work. People in this perspective
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Illustration 1: high performance working model
source:(Unleashing the power of teams to deliver superior customer
value,2018)

include leadership, ownership, and most important respect. By respective each other higher
chances are incurred for effective team work. Employee engaged in organisation by respecting
each other and work with proper coordination in team.
 Communication.
Process here includes way of doing work in achieving organisational objectives. As we know no
process is perfect there are chances of improvement in everything. So what high performance
working process apply to achieve customer satisfaction in the organisation. To get that firstly
work system in the organisation has to changed so that it eliminates non values items of work.
Secondly communication technique helps in achieving effective team work and honest
communication leads to increase productivity and unhealthy conflicts will get reduced.
 Provides opportunities for development of team member.
Timely rewards to employees for there work done is also helps organisation to achieve high
performance working. Employees needs gets to be fulfilled which encourage them to work hard.
These needs may be regarding their safety and security, reward for doing good performance and
bonus which encourage them to work hard in the organisation.
 Clarity of roles.
Members of high performance are aware of the duties and their responsibilities to fulfil work
obligation and for realising mission of the company. Every member is aware of the work which
is to be done effectively in team management so that goals can be accomplished.
 Meetings are productive. In high performance working, meetings are productive which
is well planned so that focus given to members for enhancing overall objective of the
firm. Members of the meeting contributing ideas to resolving challenges which company
is facing and this decision making process leads to meet productivity of the firm.
P6. different approches of performance management.
Success of an organisation depends on their performance management. It shows working
criteria of Whirlpool entity and their performance of getting work from the employees. To face
the competition in the market, entity has to create loyalty, morale of the employees and overall
productivity by doing performance management in the organisation. Chart which show
performance management.
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Comparative approaches of measuring performance.
This types of approach include giving ranking of employee with respect to other in the
organisation.Organisation rank their employees from lower to higher according to their
performance. This type of technique includes forced distribution, paired comparison and graphic
rating scale. Forced distribution technique include giving rank to top performer and according to
their performance they promoted to higher positions. In paired comparison techniques,
organisation measure performance of their employees by comparing with others and provides 1
point to higher performer. It helps them to work effectively to achieve high performance skills.
Attribute approach of measuring performance.
In this approach employees are rated from specific set of parameter. This includes
parameters such as problem solving skills, communication, judgement, Creativity, and
innovation. In this Graphic rating system used to rate performance of employee on a scale of 1 to
5 that is from lowest to highest. Mixed rating scale is also used to rate employee in layered form.
Behavioural approach of measuring performance.
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Illustration 2: approaches of measuring
source:(Approaches for measuring performance of
employees,2017)

One of the oldest technique used to perform behaviour of the employee in an
organisation. In this BARS technique and BOS technique is used to measured the performance.
Where behaviourally anchored rating scale used to rate in 5 to 10 vertical scale parameters. And
BOS technique gives more description in providing behaviour of the employees of the
organisation. This approach gives reliability and accuracy in performing employees' behaviour. It
helps them to work effectively to achieve high performance skills.
Result approach of measuring.
This is the simplest technique where rating given on the basis of result in performance of
employees. In this Balanced scored technique used where four perspective are analysed that is
financial, customer, internal and operation and learning and growth of the employees
performance in the organisation. Second technique in this approach is Productivity measurement
and evaluation system. These techniques help in motivating employees for getting objective
goals of the organisation.(Rees,and Smith, 2017) It helps them to work effectively to achieve
high performance skills.
Quality approach of measuring.
This approach used in improving customer satisfaction by detecting errors and by
improving continuous service of the organisation. This approach used for the both person and
system factor where top authority continuously provide feedback on the performance of
employee. This approach includes assessment of employee and system, teamwork, sources which
evaluate performance, and internal and external factor of the company. Their aim is to make
improvements in the organisation.
By applying these approaches High performance working skills of the employees also get
improved because this provides them regular rewards according to their performance in the
organisation. By these approaches, management makes their employee motivate to work so that
they get higher position in the organisation accordance to their work. By timely providing
rewards on employee performance they feel satisfactory to work in the organisation which helps
management to get better team efforts in getting organisational objectives.
Conclusion.
From the above study is can be concluded that HR professional of Whirpool organisation
plays very important role in achieving growth of the company so in this report analysis is done
on the behaviour of HR professionals their personal SWOT analysis and development plan is
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created so that professional make changes in their working to achieve objective goals. Difference
between organisational learning and individual learning is also discussed in this report for
achieving business growth. Further, in this report different approaches of management is studied
to develop performance management in the company.
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Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
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culture on the learning transfer environment. International Journal of Training and
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Grant, K. and Maxwell, G.A., 2018. Developing high performance working through case study
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Gregory, K. and Oliver, G., 2018. Alternative Approaches to Professional Development. The
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Illeris, K., 2018. A comprehensive understanding of human learning. In Contemporary Theories
of Learning (pp. 1-14). Routledge.
Rees, G. and Smith, P. eds., 2017. Strategic human resource management: An international
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