Knowledge Management in Construction

This assignment delves into the crucial role of knowledge management within construction companies. It analyzes how knowledge is generated and shared at different organizational levels, highlighting the significance of shared leadership, effective team dynamics, and fostering a culture of knowledge sharing. The document further explores practical implications for improving training effectiveness and implementing successful knowledge management strategies in the construction industry.

Developing Individuals, Teams and
Organisations

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
P1 appropriate and professional knowledge, skills and behaviours that are required by HR
professionals..........................................................................................................................3
P2 Analyse a completed personal skills audit creating a professional development plan.....5
TASK 2......................................................................................................................................7
P3 Differences between organisational and individual learning, training and development.
...............................................................................................................................................7
P4 the need for continuous learning and professional development ....................................8
P5 Contribution of high performance working to employee engagement..........................10
P6 Different approaches to performance management........................................................11
CONCLUSION........................................................................................................................13
REFERENCES.........................................................................................................................15

INTRODUCTION
Developing individual create effective outcomes at business environment for
determine profits and revenue at workplace. This report is based on the whirlpool which is
one of the most famous manufacture company of UK and provides different kinds of services
and products in all over the world. It is world's largest home appliance maker. There are
several factors that help chosen organisation to accomplish the target. In this order
employee's of cited company required different skills and characteristics through they can
complete the target in effectual manner. Apart from this report explains the different roles,
skills and characteristics of human resource manager of cited company. Through the different
skills and HR. manager ca hire and select the best employees for chosen company.
Furthermore, report also describes the difference between organisational, individual and
development learning. It also explains the need of continuous learning in the whirlpool. At
the end report focuses on the importance of high performance work system in the chosen
company.
TASK 1
P1 appropriate and professional knowledge, skills and behaviours that are required by HR
professionals
Human resource manager: Hr. manager is a person who plan and direct the
administrative functions of an organisation. They play a main role in the recruitment and
selection process of employees in corporation moreover the have responsibilities to maintain
a good relationship with staff members and offer them different activities to motivate
them(Aarons and Ehrhart, 2014). Human resource manager plays an important role in the
success of business because they hire skilled employees and all productivity of business is
depended upon employees performance and skills. Different skills, knowledge and
behaviours of the HR. manger are as following:
Skills of human resource manager
 Speaking ability: Hr. manager of whirlpool is able to speak in front of crowd, he/she
is able to present the organisation in the front of employees and people thorough
seminars and conference. As the role of HR manger is to interact with many people
because it has to do recruitments, selection, induction, providing trainings and many
other related tasks so it has to interact with many people within the company

Whirlpool and even outside the company. So it must have proper and good speaking
ability so that what the manager wants to convey is understandable to other.
 Effective communication skills: this is one of the most important skill of human
resource manager because through the effective communication, Hr. manager can
build a good relationship with employees and can make a healthy environment in the
corporation. Hr. manager of cited company is able to maintain healthy environment in
the organisation(Anderson and Potočnik, 2014). Since in the above skill it was
highlighted that Hr manager needs to interact with many within and outside company
so it is necessary for him to have good communication skills so that he can
communicate very clearly with others.
 Collaborative: Hr. manager should have skill to work with efficiency . Hr. manager of
chosen company has ability to work effectively and inclusively with clients,
employees, and stake holders. Also it needs to have collaborative nature because he as
to work with so many different kinds and different behaviour people within and
outside company. Boosting teamwork: Human resource manager should have skill to enhance the team
work in corporation. HR. manager of whirlpool is focus on the teamwork in order to
enhance their performance and to achieve the goal of organisation. Teamwork plays a
huge role in the productivity of any corporation because in the group work, employees
can share their knowledge and skills with each others. Through the cooperation,
Workers of cited company are able to increase the productivity of business and
benefits.
Behaviour of the Hr. manager
 Positive behaviour is very important for the HR.management because human resource
manager is only the one person who is connected and direct each employees in an
organisation. Human resource manage of whirlpool company has capability to
maintain a positive behaviour through this skill he is able to motivate the workers.
 Leadership: Hr. manager of cited company have a leadership quality so that he is able
to guide and direct the employees in right direction(Bolman and Deal, 2017). Since
the Hr manager is responsible for so many things so it needs to also lead the whole
HR department. So for this he also needs to act as a leader also with the role of HR
manager.

 Cooperation: this is one of the most important traits which has to present in the Hr.'s
behaviour. Human resource manager of chosen company is able to maintain
cooperative working environment at the workplace and this environment is very
important to increase the productivity of whirlpool. Since the manage rof HR
department needs to do the work of recruitment and the recruitment is done for whole
company so it needs to maintain cooperation with all the other departments. This is
done in order to access the HR requirement of all the other departments. Accountability: this is another important attribute of HR. management. Hr. manager is
responsible to maintain all leave records, offer letters, salary records etc. so Hr.
manager of cited company is able to maintaining the accountability in the corporation.
This is yet another behaviour that HR manager needs to follow. This is so because of
the reason that the major work is done by employees working in company and if the
employees are not efficient then everyone will blame the HR department. This is
because of the reason that HR is only responsible for hiring the employees so if the
employee is not efficient then everyone will blame the manager.
Knowledge of Hr. manager
HR. Manger should have knowledge about the software such as MS office, excel etc.
so that he can be easily maintain all records. Human resource manager of whirlpool has
knowledge of introducing the structure and policies of business to the workers and also able
to monitoring the employees to ensure the policies managed properly. Furthermore, Hr.
manager should have proper knowledge of different strategies and policies of corporation.
P2 Analyse a completed personal skills audit creating a professional development plan
Hr. manager of chosen company has needs to examine his or her personal skills to
improve the performance and to accomplish the target of organisation. In order to meet with
effectual performance, different goals and operations will be attain in systematic
manner(Boyatzis And Smith, 2013).
Professional development plan for whirlpool are as following
 Analysis of problem solving skills: human resource manger of whirlpool needs to
develop his/her problem solving skill to enhance the over all performance of
organisation. Sometimes employees suffers from different issues and problems within
the organisation at that time Hr. manager has responsibilities to listen them and
resolve their problems.

 Developing the communication skill: to build healthy and working environment at
workplace, HR. manger of mentioned company should examine his/her
communication skill on regular basis. Effective communication will help Hr. manager
to build a good relation with workers. Improvement in technical knowledge: Different corporation used different
technologies in this context, HR. manger of cited company must improve his/her
knowledge in the new technologies within the company.
Professional Development Plan of human resource manager of whirlpool:
Areas of
betterment
Growth Possibility Criteria for judging skill
development
Time
Required
Evidence
Communication
skills:
It is important for Hr.
manager of whirlpool to
improve the
communication skills
within the organisation to
interact with the
employees in effective
way. As all productivity
of business is depended
upon the over all
performance of
employees.
On the basis of the
presentation and
speeches Hr. manager
will investigate their
skills for the
development and
enhance their
performance.
1.5
month Employees and
the top
management
Problem solving
skills:
It is important to improve
these skills to solve the
various conflicts and
issues which sometimes
arises among the
employees at the
workplace. These skills
will help chosen
organisation to improve
Oral and practical basis. 3 months Top level
management.

its brand image and
reputation at global level.
Information and
Technology
knowledge:
It is important for human
resource manager of cited
company to improve the
knowledge of different
technologies or software
used in the corporation.
It is evaluates on the
basis of the outcomes of
the various technologies
he/she uses while
performing any task or
operation.
7 months
Human resource
management
Problem solving
skill
Very good Good Adequate Little or no
experience
Examining the
good range of
communication
skill to solve
business
conflicts

Effective
planning and
creating ideas to
make solution for
the business
issues (Coulter
and Roberts
2013)

TASK 2
P3 Differences between organisational and individual learning, training and development.
Organisational learning, trainings and development, individual learning plays a huge
role in the success of corporation. In this context, organisational learning is the process of
creating, transferring knowledge and experience within the corporation. On the other hand
individual learning helps to remove the weakness and maintain the strengths. In this context,
trainings and development are used in the corporation to enhance the performance of
employees and to motivate them in effectual manner. Hr. manager has responsibility of
conduct the trainings and development(Day and Fleenor, 2014). Trainings and development
both are the different keys but both plays a huge role in the performance improvement of
employees.Trainings is system which is offered by the corporation to improve skills and
knowledge in the employees as per need of the jobs on the other hand development is the
process and activity in which manpower of the company learn and grow.
 Organisational learning: This learning process is the way in which enterprise creates
knowledge relating to their operations and culture. The main goal of this learning is
to change the business environment and business structures to increase the efficiency
and to adjust under certain conditions(Eime, Young, 2013). When an organisation
want to bring major changes these learning are created in the business environment.
There are different tools which are used to measure the corporation learning such as
learning curve etc. there are some factors such as individual proficiency,
improvements in technologies and methods of coordination that impact upon
organisational learning. These learning followed by many firms because it brings
efficiency at workplace. It has great impact on the whole business and employees.
This learning process mainly focuses on the overall performance, productivity and
profitability.
 Individual learning: This learning mainly focuses on the strengths and weakness of
each employee(Eriksson, 2013). It is defined as capacity to build knowledge through
the individual reflection and personal experience. Employees of cited company has to
learn new skills on regular basis they should update their learning process to improve
their performance in effective manner. When individual changes their and improve
their skill on regular basis they will be able to achieve the target in good manner. And
this process will help the corporation to increase its productivity and business.

 Trainings and development: Trainings programs allows cited company to strengthen
those skills that each employee needs to improve. On the other hand development is a
program which brings all workers to a higher level. Through the training's
organisation can bring motivation in the employees and motivation is very important
because it enhances the performance of employees and improve the business
productivity(Weller And Boyd,2014). Trainings is a prime opportunity to expand the
skills and knowledge of workers. Through the different activities and development
employees of cited company feels valued at the workplace(Ford,2014). Another
advantageous of trainings and development area as following
1. It improved employee satisfaction and morale
2. Addressing weakness
3. Increase the quality of products within the company
4. Reduced employee turnover
5. Enhance company reputation and profile
P4 the need for continuous learning and professional development
Continuous learning is the process to increase of skills and skill-sets, it involves re-
examining values, methods and policies. This learning process is followed by cited company
to enhance their performance and to expand their business at global level(Goodwin, and
et.al., 2014). This process is used to achieve the new opportunities and to bring future
development in the business. Because of changing in the economic conditions, continuous
learning is increasingly important to the success of cited company. There are some steps to
support continuous learning in the business environment which are given below
1. Establish a rectified hierarchy
2. Effective planning
3. Establish a flexible framework
4. Fouling on the performance
5. Create new rules and regulation in the business structures
As individual have different skills and characteristics through which they can
complete the target and goals. Continuous learning is process to improve and learn new skills

on regular basis(Ham and Walsh, 2013). Some major benefits of this learning are as
following
 Growth of team: Every organisation used different strategies and policies to
accomplish their target and goals, each firm has different department but they build
teams to achieve the success in effectual manner. Through the continuous learning
individual are able to work in groups as team work is very important because with the
help of teamwork, workers are able to share their knowledge and skills with each
other. Through this process each employs is able to maintain their strengthen and can
easily remove the weakness. Continuous learning and development help in polishing
the skills and abilities of each and every individual in team.
 Retention: Administration can motivate their employees through the trainings and
development. With the help of trainings and different cultural activities employees
feel motivated and relaxation at workplace. At this level continuous learning plays a
crucial role because through the continuous learning workers can easily enhance their
performance(Hawkins,2017).
 Future employability: Continuous learning mainly focuses on the skills and abilities
of employees. Through the continuous learning, individual can raise their
performance In effective manner. Once an individual develops his or her skills and
abilities than he or she will not face any issue at workplace. With the help of
continuous learning, individual can easily use new technologies and techniques at
business environment(Hoch,2013). Through this learning, employee can get more
opportunities and jobs in the future.
 Keeps mind fresh and High confidence level: Self confidence is very important for the
employees which is comes from knowledge, experience and continuous learning.
Through the high level confidence any person can get success easily. Workers of cited
company have to focus on the continuous learning process because it increases the
level of confidence. With this skill workers can be satisfy their customers as
customer's satisfaction is key tool of success in any corporation. When a person is
able to improve his or her skills on regular basis he/she will be able to keep their
mind fresh and sharp.

 More option In work: non stop learning will make it easier to change careers and jobs.
With the help of this individual can apply in other company to get more facilities and
high pay scale(Lussier and Achua, 2015).
 Stay healthy: As through the learning process, individual is able to complete the task
in systematic manner and this process increase the relaxation factor in the person.
When employees feel relaxation and happy with their job conditions they will be stay
healthy.
P5 Contribution of high performance working to employee engagement
An engagement employee is who is productive, active and disciplined and this is
based upon trust, unity and communication between employees and organisation. An engaged
employee plays main role in improvement of corporation. Cited company can bring
engagement in the business environment with the help of high performance work system.
Management of Whirlpool follow HPW system to enhance the performance of employees
and to increase the productivity of business(Levi,2015). It is set of management practices that
attempt in the firm to create healthy environment where the employees has major
involvement and responsibilities. The main aim of HPWS is to determining what jobs a
company needed, identifying and attracting the skilled employee needed to fill job and then
evaluating workers performance. It is most famous approach which is used in an organisation
to manage its business. Engaged employee plays a main role in the productivity of business
and its growth. Engaged employee always try to learn new skills and technologies which
helps him to accomplish the target in proper way(McCleskey,2014).
With the help of HPWS employee's of chosen company is able to determine
company's needs and its functions moreover when employee is able to understand the
company's objectives he/she will able to satisfy the customers and will provide their extra
efforts in the success of business. It also helps corporation to reduce the production cost and
to increase the productivity. When manufacturing cost decreases benefits will increase in
good manner. It also helps corporation to remove the problem of competition because
through the high performance work system, employees provide their extra efforts to the
business and are able to satisfy their customers. With the help of HPWS chosen organisation
is able to improve the skills and knowledge of their employees. This process helps firm to
launch new product and services. New products and services are one of the best way to attract
more and new customer. As number of customers increases brand image and benefits will

also increase(Nancarrow, Booth And et.al., 2013). Whirlpool can increase the HPWS by
following the system which are given as below
 Trainings and other activities: To increase the high performance work system
trainings and other activities have to offer by the chosen company. Through the
trainings and development employee can improve their skills and knowledge by
sharing the experience with each others. Chosen company can improve their
productivity by enhance the performance of workers.
 Measuring performance: By determining the contribution of workers for the business
growth, chosen company can improve the high performance work system. Leaders
and managers plays main role in this process, they will determine over all
performance of employees and try to remove their weakness by conducting seminars,
conference, trainings etc.
 Reward system: This is another way which is followed by the chosen company to
increase the high performance work system. Management of whirlpool can improve
the employee's performance by offering them reward system. This also help in
employee's motivation. Employer can offer award, price, bonus and other facilities in
the form of reward system.
High performance work system distributed in three different areas such as human
resource practice, high employment involvement and reward and commitment practice.
P6 Different approaches to performance management
In order to accomplish desire results and needs, whirlpool needed to implement
different approaches and methods that help to make creative operations and functions in the
business environment. There are different approaches which help an organisation to bring
new opportunities and future development at business environment. These approaches are as
following
 Comparative approach: this approach mainly focuses on the ranking system so in this
context, human resource manager of whirlpool company has responsibility to take
ranking system on their goals and objective at workplace. According to this approach
each organisation has to coma pre the performance of each and individual in the
business environment(Parmenter,2015). This approach is done and depend upon the
over all performance of workers. Leader has responsibilities to examine whole
performance of employees on regular basis after the examination he has to discus

about their performance with top management in the corporation. After that leader
will give the rank to his/her subordinates according to their performance and extra
efforts. If leader find any common weakness in the employees than he will provide
them trainings and different seminars to increase their knowledge and to remove the
weakness.
 Behaviour approach: this is the oldest form of approach and used by the organisation
to bring effective result. According to this approach, positive behaviour is one of the
most important traits which has to be present in the each and every employee.
Through the positive behaviour workers of chosen company can satisfy their
customers(Rock,2014). This approach provides accuracy and reliability in the
business environment. Whirlpool must focus on the behaviour of their employees in
order to create a healthy business environment.
 Result approach: this approach is used to bring effective outcomes at business
environment. This approach states that outcomes are the one of the best sign and
indication of how the worker's performance has contributed in the success of
organisation. This is very easily and simple approach which must used by the
whirlpool. According to this approach, cited company can determine the contribution
of employee's through the final result. This approach is based upon the efficiency and
quality of final result.
 Quality approach: this approach plays a main role in the productivity and growth of
business. With this approach whirlpool can increase the quality of their products and
services. High quality products are used to attract more customers towards the firm.
With the help of quality approach, chosen company can provide the high quality
products and services to their customers and this approach also increase the
customer's loyalty level within the organisation(Ryan and O’Connor, 2013).
 Attribute approach: according to this approach, whirlpool should use graphic rating
scale and mixed standard scale to determine the performance of employees. This
approach takes long time but gives effective and accurate results. Graphic rating scale
is the process in which leader rates his or her subordinates on the basis of their
characteristics(Serrat, 2017). Mixed rating scale: in this process leader can rate the
employees against relevant performance dimension.

All these approaches should used by the cited company to improve the performance
of employees when an organisation is able to enhance the performance of workers they will
be able to increase their productivity and business(Stephens and Heaphy,2013). Through
these approaches, whirlpool can expand their business in different countries. Apart from this
with the help of quality approach cited company can improve the quality of their products
and services and can enhance the customer's loyalty.
CONCLUSION
From the above report it has been concluded that developing individual plays an
important role to bring the effective results at workplace. This report focused on the different
skills and knowledge of human resource manager the person who plan and direct the
administrative functions of an organisation. From the above report it has been examined that
HR. manger should have different skills such as effective communication skill, positive
behaviour, creative etc. to accomplish the target in effectual manner. In addition to this, it
also concluded that trainings and development are very important for employees because with
the help of these activities workers can share their skills and knowledge with each other and
this process will improve the over all performance of employees. Apart from this according
to this report whirlpool can enhance the performance of employees through the high
performance work system. HPWS is also used to engaged the employees. At the end report
described the different approaches such as quality, result, behavioural etc. through this
approaches whirlpool can improve their productivity and can also expand their brand image
at global level.
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