Bakery Operations and Management

This assignment delves into the operational aspects of a bakery business, drawing upon various case studies and theoretical frameworks. It examines key areas such as supply chain efficiency, customer loyalty, environmental impact, leadership in the bakery industry, and organizational strategies. The aim is to analyze the challenges faced by bakeries and propose effective solutions for optimizing their operations and achieving success.

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Contents
Task 1...............................................................................................................................................3
a) Define and compare the different roles and characteristics of a leader and a manager........3
b) Examine with examples how the role of a leader and the function of a manager is applied
in different situations within your organization...........................................................................4
c) Apply theories and models of leadership approach including situational leadership,
systems leadership and contingency in specific situations within your organization..................5
d) Analyze and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts.................................................................6
e) Assess the strengths and weaknesses of different approaches to situations within the work
environment.................................................................................................................................7
f) Critically analyze and evaluate the different theories and approaches to leadership in the
given context................................................................................................................................8
Task 2.............................................................................................................................................10
a) Explain the key approaches to operation management and the role that leaders and
managers play............................................................................................................................10
b) Explain the importance and value of operations management in achieving objectives of
the business................................................................................................................................11
c) Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers....................................................12
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d) Evaluate how managers and leaders can improve efficiencies of operational management
to successfully meet the objectives of the business...................................................................14
e) Analyze how different factors in affect the business environment and wider community 15
f) Critically evaluate the application of operations management and factors that impact on
the wider business environment of an organization...................................................................16
References......................................................................................................................................18
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Task 1
a) Define and compare the different roles and characteristics of a leader and a manager
To characterize the responsibility and duties of a manager of Swiss Bakery which incorporates
special significance. Apart from that, the manager is a person who has certain duties to perform.
Other than that, there are different kinds of managers saw in various types of organizations, for
example, marketing manager, sales manager, production manager and managing director of
Swiss Bakery(Paley, 2005). Besides that, different managers have an individual part to play in
Swiss Bakery, for example, the advertising manager dependably concentrates on the showcasing
arranging how to advance items and services in the market. Other than that, business manager
consistently centered on the business income to expand the gainfulness of the organization.
Aside from that, the creation is designated to work the assembling management of Swiss Bakery,
so he needs to concentrate on that particular area of the organization. Other than that, the
overseeing leader of Swiss Bakery holds the full duty of the followers who are working on
his/her perception. Besides that, he/she needs to answers the leader of the organization or the
leaders who claim the organization. Also, the managers need to arrange, class out, motivate and
control the adherents of the organization (Daft, 2009).
Regarding the word leader who holds the entire notoriety of Swiss Bakery. Also, the leaders of
the Swiss Bakery need to manage all partners of the organization. Aside from that, a successful
leader needs to know how to lead Swiss Bakery. Also, different kinds of theories and models of
leadership rouse the leaders to lead the organization at the top position. Accordingly, various
types of leadership theories and models will be clarified in this report.
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b) Examine with examples how the role of a leader and the function of a manager is applied
in different situations within your organization
In Swiss Bakery, the leader and the manager both have an individual part to play. As far as
consumer loyalty which in the main directed through compelling item and administration quality.
Although, some of the time Swiss Bakery needs to face confliction in regards to with client
benefit. Along these lines, in this circumstance, the part of a manager is constrained yet the role
of an influential leader is immense. On the opposite side, as per the client's perspective, the
nature of the item does not meet the desire of the customer. Thus, typically, the client
disappointed with the item and additionally the organization too. Besides that, the leader of the
organization needs to analyze the real perils which are made between the client and the
organization (Sorge, 2002). In the wake of deciding the blame, the leader needs to determine it
through taking viable and well choice for the organization. Along with that, in this particular
case, the leader needs to give careful consideration to the assembling procedure which is the
primary driver of client disappointment. Along these lines, he/she may found that because of the
absence of training the workers can't agree to the innovation. In this way, the leader may
orchestrate a very much organized training framework to enhance worker execution (Sorge,
2002).
As indicated by the above-talked about circumstance, the significant part has been played by the
leader, yet the manager along with a fundamental part. Also, the generation manager ought to
watch the action of the followers who got legal training and answer to the leader of the
organization. And additionally, the creation manager needs to motivate workers about the
notoriety of the organization(Moonman, 2011).
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c) Apply theories and models of leadership approach including situational leadership,
systems leadership and contingency in specific situations within your organization.
There are different kinds of leadership qualities should be incorporated into the behavioral
approach of an influential leader keeping in mind the end goal to stand up to various
circumstances. Of the best case of situational leadership is now examined in the above fragment.
Also, in this segment, frameworks leadership and possibility on a particular circumstance will be
clarified through contentions. Swiss Bakery needs to manage unique circumstances keeping in
mind the end goal to support in this focused world. Along these lines, some inner risks some of
the time happen, and a powerful leader has a reasonable thought how to manage it. At times,
followers need more pay despite their diligent work and the union leader bolster them to get
coveted wishes of the followers. In that specific circumstance, the leader of the organization
needs to assume a basic part through applying different choices(Moonman, 2011). Apart from
that, in that specific circumstance, a leader must counsel with the union leader and arrange the
requests of the followers. On the other hand, it is the obligation of an appropriate leader to give
enough pay and legitimate workplace to the followers of the organization. Besides that, the
leader of the organization must counsel with different shareholders keeping in mind the end goal
to determine the issue. As indicated by transformational leadership style, the leader must
consider the request of the worker if they merit it.
Leadership Styles and Theories
The leadership theories and styles are assuming a remarkable part in each organization or
organization. Apart from that, different kinds of leadership styles and theories have been
dissected in many books and articles. Accordingly, different kinds of leadership theories and
models will be clarified in this report through legitimate contentions and defenses. By and by,
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the management and leadership incorporate individual criticalness as they are addressed
correspondingly(Hughes and Beatty, 2005). Besides that, the leadership style makes an extra
effect on the organizational execution and leadership style will along with impact workers
implementation. Besides, the management joins the unmistakable classes of the act of leadership
theories and models. Aside from that, the leadership theories and models incorporate necessary
managements and states of mind of different people so as to meet the organizational points and
destinations. Other than that, the transactional leadership uses disciplinary power by successful
inspiration theories. A viable leader must circuit some fundamental components, for example,
inspiration, dynamic correspondence framework, consolation, central leadership power and
strengthening control which is closed by various leadership theories and styles. Other than that,
the leadership of Swiss Bakery can be portrayed through after leadership styles(Hughes and
Beatty, 2005).
d) Analyze and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts.
With the assistance of different leadership theories and ideas, the parts and duties of a manager
and the leader can be recognized and isolated. As per the instructing leadership, the leader of
Swiss Bakery needs to empower and motivate the workers to enhance execution. Aside from
that, with the assistance of behavioral theory, a manager of Swiss Bakery can assemble a solid
bonding with different employees to complete the occupation in a particular period.
Behavioral Theory: According to showed by the behavioral theories of leadership, leaders can
be made not persuaded. Aside from that, reasonable leadership is classed out indeterminable and
learnable perspectives. On the other hand, it doesn't scan for characteristic limits and qualities,
and the execution of the leaders is assisted through it. Apart from that, the part theories
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consolidate leaders with readings and exchange of the comprehensive group. Other than that, the
managerial framework manages the general open's issues in the workplace. In this manner, it is
an unmistakable framework that uses the nostalgia amongst undertakings and person. It can be
found in various reviews like the Michigan Leadership Studies(Giuliani and Kurson, 2004).
Coaching theory: This leadership style merges two or three characters of leaders, for example,
the leaders concentrate on workers execution through empowering their training procedure and
parameters. Aside from that, the guiding leaders help the employees to meet their sought
objectives and targets. Furthermore, the leaders can make a strong association with their
employees to mindful them about obligation and expert advancement. Alongside that, the
guiding leaders additionally give additional consideration on the exercises of their worker's
execution.
e) Assess the strengths and weaknesses of different approaches to situations within the work
environment.
The part of operational or functional manager is a basic component of Swiss Bakery. With the
assistance of the operational manager, different kinds of operational exercises are controlled and
measured. The generation procedure, dispersion process, and workers strengthening procedure
are the significant parts of the operational management of Swiss Bakery. With the assistance of
different practices, the characteristic strengths and behavioral approach of a leader and manager
will be assessed. Other than that, diverse kinds of approach incorporate particular strengths and
weaknesses which help to decide the character of a leader. So as to run Swiss Bakery, the leader
needs to manage distinctive circumstances in the working environment. As per dictatorial
leadership styles, the leaders grasp the basic leadership expert and use it in an alternate
circumstance(Cook, 2009). With the assistance of that basic leadership control, the inward
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quality and shortcoming of a leader can be measured. For instance, workers, sadly, harm one
costly resource of the organization because of the absence of care. Every single class of process
incorporates singular essentialness and make an effect on the organizational execution. In that
specific stage, an alternate leader will take a few choices, for example, one class of leader
immediately fire the workers with no notice. Other than that, in the make or creation prepare, the
operational management watch the action of working employees. Moreover, this class of conduct
is not anticipated from a compelling leader who shows a shortcoming of the leader. A few
leaders overlook the entire episode and make the worker allowed to work. This class of conduct
is constantly anticipated from a legitimate leader, and the employees turn out to be more devoted
towards the leader who is the great sign of the quality of the leader(Cook, 2009).
Alongside that, if any contention circumstance shows up amid the generation procedure, the
operational management control the entire circumstance by making essential strides which can
be considered as strength. Apart from that, amid the conveyance procedure, the operational
management deliberately watch the action of the providers and merchant and answer to the
higher specialist of the organization. Aside from that, in the worker's engagement handle, the HR
managers are assuming a basic part by designating a talented and able applicant in the
organization. Other than that, with the assistance of compelling human asset management,
worker strengthening procedure will be measured in Swiss Bakery.
f) Critically analyze and evaluate the different theories and approaches to leadership in the
given context.
Autocratic leadership: this leadership style incorporates the management with basic leadership
specialist alongside the proposal of junior employees. Other than that, this leadership style urges
managers to direct their staffs and all employees. Apart from that, they will obey with wishes of
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their managers without elucidation. In this leadership style, leaders don't have full trust in their
employees and insight with other division. Along with that, this style can't be utilized where the
staffs are strained and shocking, or they are trusting upon the leaders of the organization to pick
managements (Goethals, Sorenson and Burns, 2004).
Transformational Leadership: The transformational leaders will drive the employees to
improve their master calling which similarly augments organizational execution. According to
the transformational leadership, it closes fruitful correspondence system from management to
meet craved goals and targets. The theories of leadership need to consolidate management to
meet targets, and the leaders of Swiss Bakery must concentrate on worker development and
social event execution for the achievement of allocated game plans.
Transactional Leadership: Other than that, the partners and the managers knew targets and the
employees have a practically identical feeling nearby managers for the achievement of objectives
and targets. As per the transactional leadership, managers of the organization get particular
obligation in regards to the execution and offer prizes to the general population from the social
affair if they meet the due date of assigned assignments (Goethals, Sorenson and Burns, 2004).
Other than that, the managers have the power for assessing the results, and the managers have a
pro to arrange employees. It is performed when the general population from the social affair
negligence to meet targets and objectives.
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Task 2
a) Explain the key approaches to operation management and the role that leaders and
managers play
The operation management is looked after by a service manager. The service manager plays a
leading role in managing both the personal and raw materials. The service manager also
oversight the inventory as well as purchase and supply products (Constable, 2007). Moreover,
operation manager controls costs and helps in keeping the company on track financially. They
also have excellent communication and interpersonal skills so that they can assist the various
parts of the enterprise to work together. The key approaches to operation management are the
classical approach and contingency approach. These two methods are described below:
The Classical Approach
The classical approach to operation management is concerned with the planning of work,
technical requirements of the company, and principles of management as well as the assumption
of logical and rational behavior. Similarly, the analysis of the business is related to the work
carried out primarily in the early part of the last century (Bisen and Srivastava, 2009). The
classical writers such as Fayol, Taylor, Mooney, Brech, Reiley and so on made this approach
which deals with the improvement of the organizational structure of Swiss Bakery so as to
increase the efficiency. Brech tries to deliver a practical method to organizational structure based
on tried universal principles as opposed to the attentiveness on precise cases or complex
generalizations of little significance to the practicing manager.
Contingency Approach
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Secondly, the contingency approach to operation management is based on the theory that
effectiveness of the management is contingent or it is dependent upon the interplay between the
application of the Directorate behaviors and particular circumstances. According to this theory,
the effectiveness of a leader is more important (Southern, 2002). If the leaders are active, then
the company can face group effectiveness. Consequently, it leads to task motivation and
retention of employees. The contingency theory is developed by the management psychologist
Fred Fielder. The theory also states that relations or job motivations are contingent upon whether
the manager can both affect and control the situational favorability of a particular group.
b) Explain the importance and value of operations management in achieving objectives of
the business
Operations management is essential in business operations since it outlines the heart of the
relationship by controlling the plan of operation. Additionally, Operations Management deals
with the arrangement, operation, and change of the systems that make and delivers the vital
services and products of the Swiss Bakery (Heizer and Render, 2001). Similar to finance and
marketing, operations management is a necessary field of business with clear management
commitments. On the other hand, quality control is also a necessary piece of operations
management in every affiliation. The Swiss Bakery is to a significant degree essential about its
things made for the customer in the business focus. Quality management is fundamental to
effective operations management, particularly likely change to arrange the buyer's taste and slant
at all conditions. Recent quality improvements, for instance, benchmarking and total quality
management, outsourcing and re-outlining have achieved movements to operations management
in the Swiss Bakery. Besides that, the association through its re-building and seat stamping
practices has continually earned the expert in the market. Benchmarking in as a five-star inward
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assessing process which the organization uses to examine its weaknesses and recognize strategies
for changing them into quality to fabricate its customer base in the business focus.
Management Control and Coordinating Function can't be repudiated in operations management
especially in an association like the Swiss Bakery. On a very basic level, definitive coordination
and control is the thing that the organization uses to embrace an exact procedure to
comprehending if it is truly doing what it expected to do or not (Greasley, 2008). Management
monitoring and coordination fuse a large extent of activities to ensure that the targets of the
company are dependably being met in a convincing and profitable plan. A part of the original
approaches to managing the association's ultimate control and coordination consolidate thing
appraisal, job dispersal, publicizing and advancement, arrangements, and organization and
situation change. In these ways, Swiss Bakery can achieve their organizational objectives (Slack,
Chambers and Johnston, 2010).
c) Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers
The factors within the business climate that impact upon operational administration and decision-
making by managers and leaders can be assessed by SWOT analysis. The strength, weakness,
opportunities and threats are the required factors. The elements are described below:
Strength: The bakery business has a large target market in the United States of America catering
to a variety of genders and ages. Therefore, the extent of target market allows for a greater
expectancy of profits (Worthington and Britton, 2006). The pricing structure of Swiss Bakery is
on a high-end common goods range, and the customers think that the company is providing
better quality products compared to other nearby competitors. Moreover, the operation of bakery
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business is not labor intensive. Due to the improvements in technology, the bakery products are
made with the help of machines and other manufacturing equipment.
Threats: One of the major threat to Swiss Bakery is climate. Climate may also affect the
operations of the business. The customers will be more attracted to the coffee shops due to
inclement weather (Rahamut, 2005). As a result, it may cause the company to experience a loss.
These types of business should expect regular customers to meet their business objectives.
Competition is another threat to the firm. Sunbeam Bread, Voodoo Doughnut, Liz Lovely, The
Claxton Bakery and others are the competitors of Swiss Bakery.
Weakness: Swiss Bakery has a weakness, and that is quality control which is tough to
accomplish as the bakery products will be made each time contrarily. Various methods and
procedures need to be established for ensuring the decorations and taste of the product can
remain as same as possible. Moreover, daily supply of raw materials is another issue to the
business. Active reordering and restocking of raw materials need to be improved for maintaining
and providing the right amount of materials for regular operations.
Opportunities: Today, social media has flourished all over the world. The underdog companies
are also engaged in marketing their products to the customers. Online buying facilities have
helped a lot. Therefore, it is an opportunity for Swiss Bakery to promote and retail their bakery
products using online technology. The bakery business can grow in future. Nowadays, everyone
celebrates birthdays, anniversaries and other events with cakes (Sung-Yun and Yu-Kyeong,
2015). Therefore, Swiss Bakery needs to make innovative bakery products so that it can be
suitable to use at parties and events.
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d) Evaluate how managers and leaders can improve efficiencies of operational management
to successfully meet the objectives of the business
One of the significant roles of leaders of a particular company is to influence their followers or
employees to work hard. Consequently, competitive advantage will be gained and in turn will
lead to the boosting of operational efficiency. An organization runs by different managers who
are engaged in various areas of work. For example, supply chain management is looked after by
a supply chain manager.
 At first, the manager of a bakery company such as Swiss Bakery views operations
management as the consolidated governing mechanism (Akin, 2010). The manager can
improve the efficiency of the operational management by designating tasks to
supervisors, subordinates as well as departments. The managers who are engaged in
operations management handles things like training and personal management and audits
or evaluation of performance.
 Secondly, the managers are also engaged in inventory control which is one of the most
complicated systems in any business. Here, the managers determine how efficiently the
inventory of a company is managed (Bachmann, 2001). Besides that, the inventory
control decrees the inventory flows. It directs and commands whether or not a worker has
products on hand.
 At third, quality control is also looked after by a quality control manager. A quality
manager ends up owning other problems of the people, chasing around trying to solve
them. The quality manager is engaged in manufacturing bakery products, engineering
them to perfect finishing such as packaging.
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 At last, supply chain department also has supply chain manager. Supply chain
management is the overall process from top to bottom which includes the detailing of
how a customer gets to Swiss Bakery’s service or products (Goedhals-Gerber, 2016).
Storage, procurement, and purchasing, delivery and transportation are looked after by the
supply chain manager. Aside from, the supply chain management is also concerned with
the implementation of technology for assisting in the procedure.
e) Analyze how different factors in affect the business environment and wider community
The primary concern enduring about development is change. With advances in development
making at a clearly persevering rate, remaining up with the most recent with modifications could
help a company to develop a market advantage in spite of contention. Technical change is most
evident in how an affiliation and diverse society bestow, with mobile phones and tablet PCs
getting the opportunity to be particularly run of the mill (Caprotti, 2012). As a business
visionary, a man should adopt a gander at strategies to saddle mechanical potential to recognize
and advantage new and creating markets. Sociological perspectives and profiles are continually
hinting at change. Developing a measurement profile of client base of the association will
appreciate what induces them. Remaining fully informed regarding issues, for instance, sex
inclination, ethnic beginning stage and religion, and furthermore monitoring social principles and
lifestyle longings, can help the Chiefs with displaying approach of Swiss Bakery. Natural
concerns have ended up being fundamental recently, with the more broad impact of cooperating
dynamically saw by customers as a consider their buyer lead. Reliable business visionaries
should look for ways to deal with the farthest point the natural impact of their operations. For
example, various associations are scanning for the means to deal with cut down the impact of
their essentialness usage. The gainful result of a conservative, regular mindset is that it may
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attract new customers who jump at the chance to purchase more ethically decided things
(Tebloyeva, 2010). Associations over the world work in a web of official responsibilities and
containments. Some of these relate to internal duties, for instance, those overseeing prosperity
and security, while others widely influence matters as varying as waste and natural organization,
import and toll controls and moreover purchase confirmation laws.
f) Critically evaluate the application of operations management and factors that impact on
the wider business environment of an organization
The application of operations management is divided into three categories such as human
resource management, production management, and supply chain management. The human
resource managers are engaged in hiring the best individuals with right skills. Having the
capacity to employ a person with the right abilities would significantly enhance effectiveness and
profitability. The prospect will have the ability to finish the relegated assignments inside the
given time span and assets distributed. It will along these lines be favorable to enlist an ability
with the ability and mastery in operations administration. In the production management
department, the production manager is engaged in producing bakery products. He or she looks
everything from top to bottom of the manufacturing procedure. On the other hand, the addition
of inventory and supply chain management will maximize the value to the customers. The supply
chains will have to enhance the processes using integration for achieving the customer benefits.
The factors that impact on the wider business environment of the Swiss Bakery are political,
economic, social and technological factors (Wright and Yoon, 2007). Overall it is abbreviated as
PEST. Due to some political issues of US, the price of the sugar fluctuates, and it impacts
negatively on the price of bakery products such as cupcakes and big cakes. Moreover, the
product of Swiss bakery is quite specialized, and due to that, the prices are high. To keep the
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revenue up and have the customers buy the products, the company has to decrease the price of
the bakery products. From the social side, people of United States are becoming more health
conscious and are avoiding high cholesterol and fat foods. The company must manufacture
bakery products with less oil and fat so that they could increase the revenue from other
competitors. Technically, the company can improve well with machine made bakery products to
decrease the labor cost (Wright and Yoon, 2007). New cooking products could make the process
more efficient as well as increase productivity.
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