Developing Employee Motivation for Effective Performance

The Purple Mail Company aims to develop the needs of its employees to boost motivation and performance. It is crucial to monitor team outcomes for effective results. Leadership plays a vital role in creating a positive work environment. The company's recruitment process has been explored, highlighting the importance of these factors in driving success.

WORKING WITH AND LEADING PEOPLE
STUDENT NAME:
STUDENT ID:
PROFESSOR NAME:
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Executive Summary:
Human resource management is an important department in every organization. As with the help
of the human resources, the employees and the employers can coordinate their work better. The
human resource management is solely responsible for recruiting, select and sustain the skilled
and desired employees. The Public Mail Company is one of the largest courier firm established
in the United Kingdom. The company as to overcome its losses is about to undergo the
recruitment and selection process. In this report, the usages of the recruitment procedures in the
organization the requisite documentation are stated. Then the assessment of the legal and ethical
impact on the recruitment process is given. Further, the role of Hr Manager in the recruitment
process and lastly, the self-evaluation of the role as an Hr Manager are provided.
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Table of contents
Introduction: ...............................................................................................................................4
Task 1: Report 4
LO1 Usage of recruitment, selection, and retention procedures:................................................4
AC 1.1 Preparation of documentation through selection and recruitment: P 1.1 (P, M, D).......4
AC 1.2 Assessment of the impact of legal, regulatory and ethical considerations: P 1.2 (P, M,
D).................................................................................................................................................5
AC 1.3 Participation in selection process: P1.3 (P, M, D)..........................................................6
AC 1.4 Evaluation of contribution: P1.4 (P, M, D).....................................................................7
LO2: Various Styles and Impact of the Leadership....................................................................7
AC 2.1 Required Skills and attributes for leadership: P2.1 (P, M, D)........................................7
AC 2.2 Difference between leadership and management: P2.2 (P, M, D)..................................8
AC 2.3 Comparison of leadership styles for different situations: P2.3 (P, M, D).......................9
AC 2.4 Different ways to motivate staff to achieve objectives: P2.4 (P, M, D).........................9
Task 2: Reflective Analysis........................................................................................................10
LO3:...........................................................................................................................................10
AC 3.1 Benefits of team working in an organization: P3.1 (P, M, D)......................................10
AC 3.2 Importance of working as a leader while dealing with different situations: P3.2 (P, M,
D)................................................................................................................................................11
AC 3.3 Effectiveness of the team in achieving the goals: P3.3 (P, M, D)..................................11
LO4: ...........................................................................................................................................12
AC 4.1 Factors involved in monitoring to assess the performance: P4.1 (P, M, D)...................12
AC 4.2 Development needs of individual of an organization: P4.2 (P, M, D)...........................13
AC 4.3 Evaluation of success in the assessment process: P4.3 (P, M, D)..................................13
Conclusion: .................................................................................................................................14
Reference List:............................................................................................................................15
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Introduction:
Working with the leading people is the major area of concern for all the employees in all the
organizations. The working with the leading people is categorized under the human resource
management. The entire human resource management present in the organization deals with the
lot of organizational activities such as recruitment, selection, staffing, and training provided to
new employees. In this assignment, The Purple Mail Company the importance of the working
with and leading people has discussed in detail. The Purple Mail Company is one of the largest
courier firm established in the United Kingdom. In this assignment, there is a report based on the
recruitment, selection procedures, and the different leadership styles. Lastly, on this assignment,
there is a reflective analysis done on The Purple Mail Company.
Task 1: Report
LO1 Usage of recruitment, selection, and retention procedures:
AC 1.1 Preparation of documentation through selection and recruitment: P
1.1 (P, M, D)
The Purple Mail Company (PMC) is one of the largest couriers company established in the
United Kingdom. At present, the company is about to undergo the selection and recruitment of
the new skilled employees. The organizational success mainly depends on the employee
workforce.
The PMC has identified the need for 15 new employees, 20 delivery boys, and 3 administrative
officers. Thus for the entire procedure as an Hr Manager of the company I, have come across
with requisite of certain important documents during the entire procedure.
For the Consent of Recruitment:
The first and the foremost process in the selection and the recruitment process is the consent
required for the requirement (Greiner, 2015, 120). The concerned persons or the department
needs to prepare a draft stating the requisite of the employees needed and the skills, education
required for the same.
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Description of the Position: PMC needs to describe the position of the concerned employees
well. As with the help of description of the position, it eases out the selection procedure of
selecting the appropriate candidate (Wu et al.2015, p.820).
Advertisement:
Posting a relevant advertisement is also a major step in the recruitment process. Thus, the
advertisement for the selection will be done through both the electronic and print media (Darrow
et al. 2015, p.282). The advertisements will clearly state the required experience, knowledge, and
skills for the specific position. Further, the responsibilities need to be performed by the
individual in respect with the position needs to be mentioned clearly (Renko et al. 2015, p.60).
AC 1.2 Assessment of the impact of legal, regulatory and ethical
considerations: P 1.2 (P, M, D)
There are various legal, regulatory, ethical impacts laid on the entire recruitment and selection
process. One of the important regulations such as The National Minimum Wage Act 1998,
according to this act the U.K. government has stated the minimum wages to be provided to the
employees through organizations.
Another most important regulation is The Equality Act 2010, which states that the equality
should be provided amongst all the employees despite their age. For example, the employees
recruited by the PMC cannot get any exceptional privilege for their age (Zaccaro et al. 2015,
p.352). This kind of favouritism is generally done broadly on two groups, which comprise of the
young people and elderly people.
Another important legislation during recruitment is The Sex discrimination Act 1975. According
to this act, the PMC cannot do any kind of sex discrimination amongst the candidates. For
example, while recruiting those eligible individuals as per the management decision, no biases
can be done on the grounds of gender. After the implementation of this act all the organizations
can only hire the candidates on their skills, knowledge and cannot pre -assume their capabilities
as per their gender.
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Another important regulation to be followed during the recruitment process is during the
advertisement laid by the company (Quigley and Hambrick, 2015, p.825). It is seen that when
the advertisement goes for publishing the human resource department of the PMC, the HR
manager has to ensure that there cannot be any violation of law or any sentiments of individual
or group are affected.
AC 1.3 Participation in selection process: P1.3 (P, M, D)
As an Hr Manager of the PMC, I have various roles that need to be performed during the
selection procedure of the employees. The entire selection process is subdivided into various
categories in a progression.
The first role consist of selecting an appropriate panel,
Selection of appropriate panel: An appropriate panel is required for selecting the eligible
candidates during the recruitment and selection. Therefore, as an Hr Manager its one of the
major role to select an appropriate panel based on their experience, knowledge withhold I the
industry.
Short listing: The eligible candidates need to be shortlisted after receiving the application from
the interested ones. PMC will undergo some of the famous methods for short-listing the
employees such as a written exam and an IQ test to be conducted. Further, the shortlisted
candidate's list goes to the human resource department for the further procedure (Chen et al.
2015, p.1392).
Interview: After receiving the shortlisted candidate's list, it is the duty of the Hr manager to
conduct interviews. The interviews are in general held to verify their background, education, and
skills mentioned (Monzani et al. 2015, p.460). In addition, the communication skills are even
seen.
Appointment: The final step in the recruitment process is to provide the final appointment to all
the candidates selected from all the stages (Semenyna and Honey, 2015, p.39). The appointment
is finalized through a proper appointment letter provided by the Hr Manager of the human
resource department.
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AC 1.4 Evaluation of contribution: P1.4 (P, M, D)
During the selection procedure as an HR manager of the PMC, there were various essentials
roles undertaken by me. During the entire selection procedure, my main agenda was to do the
entire recruitment process to be solely fair without being biased. Further, my aim was also to do
the entire process based on the ethics and violation of law should not take place. I have
undergone the various steps involved in the procedures followed through a sequence. Initially, all
the necessary documents in the procedure were effectively prepared by me. The advertisement
was prepared to inform the public about the recruitment. Further, the selection panel was
effectively selected by me as the entire panel consist of the experienced, knowledge people
especially in respect with the industry. Then the entire interview procedure was also conducted
by me for all the shortlisted eligible candidates by the experts in the panel. Lastly, the
appointment letter with my authorization was mailed to the concerned candidates.
LO2: Various Styles and Impact of the Leadership
AC 2.1 Required Skills and attributes for leadership: P2.1 (P, M, D)
Leadership is an important role to be played in every organization. The leader in every
organization is there to guide all his subordinates to achieve the goals and objectives stated by
the organization (Miner, 2015, p.47). Thus, the leader role is considered more important as
compared with the manager of any organization. Various leadership styles are framed by the
experts to define the roles of the leaders. For an effective leader various leadership styles are
adopted in different organizations (Legislation.gov.uk. (2016).
One of the famous leadership styles is the Authoritarian Leadership Style. According to this
style, the leader present in the organization has to push its team members towards the goals of
the organization. As the PMC is undergoing several losses, so this leadership style goes well in
context with the present situation of the company.
Another most important leadership style is the Transformational Leadership style. As per this
style, the leaders are bound to be visionary and transform them to the organizational goals
(Greiner, 2015, 120). According to this style, the leader needs to be compelling to reduce the
work pressure of the employees and motivate them further.
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Apart from the various leadership styles, there are certain essential attributes that need to be
acquired by the leader (Wu et al.2015, p.820). The important ones are enthusiasm, integrity,
positive mental attitude, self -confidence, creativity, and visionary.
AC 2.2 Difference between leadership and management: P2.2 (P, M, D)
Particulars Leader Manager
Role Direction: The main role
of the leader is to provide
direction to all the
employees.
Planning: The main task
of the manger is to plan
all the actions.
Risk Factor Encourages risk but
mostly calculated risks.
Always keen to minimize
the risks in the
organization.
Objectives The leader main objective
is expansion of the
company’s growth.
The main objective is to
fulfil the stated goals.
People Leader makes people
work for him as per his
directions.
The manager works
according to the
instructions provided to
him.
Tenure Always have all his plans
for the longer-term
period.
Always have all his plans
for a shorter-term period.
.
Assignment Always welcome ideas,
visions as assignment
The duly, roles, goals, and
responsibilities are
assigned well.
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Table 1:
(Source: Chen et al. 2015, p.1392)
AC 2.3 Comparison of leadership styles for different situations: P2.3 (P, M, D)
Particulars Authoritarian Transactional Democratic Transformational
Time Pressure Always
creates time
pressure on
the employees
Never creates
any pressure as
all the work is
done by ease.
The
employees
cannot handle
time pressure
at all.
The leader must
use the time
pressure on his
employees to
motivate.
Size of Team The bigger
the size is
preferable.
The size does
not create much
difference.
The smaller
size of team is
preferable.
The size does not
matter, as
transactional
leader can
transform any
number present.
Experience of team
members
Goes well
with both the
experienced
and the
inexperience
teams
Experienced
team members
are preferable.
Inexperienced
team
members are
less
preferable.
Inexperienced
team members are
always preferable.
Table 2: comparison of leadership styles
(Source: Semenyna and Honey, 2015, p.41)
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AC 2.4 Different ways to motivate staff to achieve objectives: P2.4 (P, M, D)
There are different ways to motivate the employees that can go well with the PMC to improve
the company’s financial position.
Rewards: The PMC should provide continuous rewards to the employees as their motivation. It
will help the employees to perform better as their work will drive them to their own benefit.
Attractive Salary Package: The Company to hire skilled, efficient employees must offer
attractive salary packages to them (Miner, 2015, p.19).
Respect: All the employees present in the PMC must get equal respect as it is seen that the
employees once provided respect could perform better in their work.
Task 2: Reflective Analysis
LO3:
AC 3.1 Benefits of team working in an organization: P3.1 (P, M, D)
The teamwork of an organization is important for achieving the objectives of the company
(Bason, 2010, p.61). In an organization when all work together, it fosters new ideas. I have
learned about the brainstorming ideas when people of different viewpoints work for a particular
goal. Purple mail company (PMC) requires motivating their team so that new creation can be
made in the performance of this courier firms. The innovative ideas come out in the team which
is helpful for me to work together. I am able to build trust for which the team enjoys a strong
bond with each other. The feelings of trust encourage the employees to feel safety that allowed
the employees to emerging with excellent ideas.
The team of this courier firm has the diversity of knowledge. I need to put all the employees
together so that effective and the efficient result would come and the losses of the company can
be recovered. Purple Mail Company needs to establish a resolution that arises due to conflict
among the employee. This resolution would help this firm to deliver their services on time
(Blanchard, 2010, p.54). Working in a team allows me to take more risks as the teammates get
support from the entire team. This results in the team to bring revolutionary ideas. Teamwork
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encourages me to feel proud of the team member's contribution so that the employee would try to
give best. On the contrary, if this firm encourages their employee and motivates their team for
their performance then the performance of Purple Mail Company can be maintained.
AC 3.2 Importance of working as a leader while dealing with different
situations: P3.2 (P, M, D)
The company has to face different situations every day. This firm usually works together if any
conflict arises. I feel a leader plays an important role in any organization. The leader deals with
the performance of the individual. This is also the responsibility of the leader to deal with the
poor performance of the team in order to maintain the performance of the company (Bush and
Middlewood, 2013, p.87). Purple Mail Company suffers from the losses so this is the duty of the
leader to improve the performance by improving its delivery services. Being an HR manager I
will suggest the leader of this firm to makes the strategy so that the delivery of the services can
be done on time. The leader also takes care of shortage resources. According to my perspective
as a hundred employees left, the job the leader has to make the strategy so that employee would
get job satisfaction and perform better for the company. The leader is committed to achieving
goal and objectives of this firm. I feel they have to think always positive and motivate their team
so that the team would show dedication in their work. In Spite of suffering from losses, the
leader has to make strategies in order to resolve the conflict that occurs due to mismanagement
(DeRue and Ashford, 2010, p.631). I also realize that the leader has effectively focused on to
finish the task within the period. In my point of view, the leader is very important as they are
committed to work for the better performance of the company.
AC 3.3 Effectiveness of the team in achieving the goals: P3.3 (P, M, D)
I feel a team is very important for the organization. The full-fledged development of the
organization depends on the team efficiency. An effectual team helps the organization for
achieving the incredible goals (Gardner, 2010, p.92). In my perspective, the overall performance
of Purple Mail Company depends on the performance of the team. The team effectively
overcomes the challenge that they face while doing their task. Each member has productive
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ideas. Being the HR manager of this firm, I observed that if these productive ideas would come
together then it help the company to get recover from the losses they have faced.
The most important things regarding the team are that an effective team is helpful for getting the
high-quality result. The effective team helps the organization to perform well and leave behind
all the competitors by providing satisfaction in their services. In the case of Purple Mail
Company, I have realized that the firm has to take care of their team so that the employee would
not move for other options. The team should be motivated so that they would show dedication in
their work (Tyler, 2010, p.34). The management of this firm should be properly maintained so
that the team would provide their services on time. I feel if the team would get job satisfaction
then they would provide the best service and the performance of this firm would be recover.
LO4:
AC 4.1 Factors involved in monitoring to assess the performance: P4.1 (P, M,
D)
In my perspective, the performance of the team should be monitored time to time in order to
maintain the position of the organization. The performance of the employee needs to be judged
(Bason, 2010, p.61). PMC needs to use quality control within an organization. I feel the workers
should be conscious of passing their work. They need to be very attentive while doing any task.
The firm needs to do a survey for getting the information regarding customer’s views and
employee performance. The performance needs to be measured so that better performance can be
expected.
Being an HR manager of Purple Mail Company the firm needs to appraise the staffs so that
quality performance of the employee should be improved.
In case the firm would appraise their employee for their work so that the employee would feel
motivated. I feel the Purple Mail Company needs to do appraisal interviews. This formal
interview would help to measure the potential of the employee (DeRue and Ashford, 2010,
p.631). I feel this appraisal interview would help to find out the quality of the employee. In case,
if the quality of the team would be identified then the firm would give more emphasis upon that.
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The employee would then perform well and the services of this courier company can be
improved.
AC 4.2 Development needs of individual of an organization: P4.2 (P, M, D)
As the HR manager, I would suggest this firm organize training. This training would help the
employee to learn the different skills required for the company. In case the employee does not
know the skills that actually required then the employee would not be able to perform better.
This training would help the employee to learn the skills (Blanchard, 2010, p.54). The job of the
team needs to be review properly so the skills of the individuals can be identified. In my opinion,
the individual meeting from the team member should be made in order to know the problems of
the employee. This firm needs to gather all the external and internal data. These data would be
helpful in order find the ability of the employee.
According to my assumption, the performance of the individual should be observed. The
developments of the organization depend on the performance of the team (Bush and
Middlewood, 2013, p.87). In case if the team of the Purple Mail Company would perform better
and deliver their services on time then this firm may regain its popularity.
AC 4.3 Evaluation of success in the assessment process: P4.3 (P, M, D)
As an HR manager, I have found that the training provided by this firm has motivated the
employee largely. The employee has started to perform well and started to deliver their services
on time (Tyler, 2010, p.34). According to my assumption, the survey that has been done in order
to find the potential of the employee has helped this firm to improve its working strategies. This
survey has helped this firm to grow in terms of performance, revenue, as well as goodwill. The
meeting with the individual employee has also helped the firm to know the potential of the
individuals. This enabled me to use the strength of my employees for the growth of the company
and work on their weakness to overcome the same.
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The data, which has been recorded during the training sessions, are very helpful to refer to the
performance gradient of the employees from time to time. The monitoring of the skills has also
helped me to improve the performance of Purple Mail Company.
Conclusion:
It is concluded from the above discussion teamwork is important for the development of the
organization. The team is responsible for achieving the objectives of the organization. The
Purple Mail Company needs to develop the needs of the individuals so that the employee would
get motivated and perform their duty well. Further, it is also concluded that the team needs to be
monitored for the effective outcomes. This has been also concluded that leadership is important
in order to create a good work environment. The recruitment process of this courier firm has also
been explored.
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