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Human Resource Management For Service Industries

   

Added on  2020-10-05

20 Pages5848 Words476 Views
Human ResourceManagement For ServiceIndustries

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Analyse the role and purpose of human resource management in a selected serviceindustry........................................................................................................................................11.2 Justify a human resource plan based on the analysis of supply and demand for a selectedservice industry businesses ........................................................................................................3TASK 2............................................................................................................................................32.1 Asses the current state of employment relations in a selected service industry ...................32.2 Discuss how employment law affects the management of human resources in a selectedservice industry business ............................................................................................................3TASK 3............................................................................................................................................43.1 Discuss a job description and person specification for a selected service industry job........43.2 A comparison of the selection processes of British Airways and Transport for London.....7British Airways...........................................................................................................................8Transport for London..................................................................................................................8Organisation select local candidates as they can easily adopt the culture without any problem......................................................................................................................................................8Management team of Transport for London select candidates locally as well as globally.........8British Airways prefer recruiting candidates through internal recruitment which sometimesshow as partiality with other candidates.....................................................................................8Transport for London hire candidates on the basis of their qualification and educationalbackground..................................................................................................................................8In context to British Airways, candidate who is applying for the cabin crew post mustcomplete 18 years of age.............................................................................................................8In case of Transport for London, no such requirements might fulfilled by candidates..............8

British Airways conduct training sessions to their candidates before finalising them for the jobposition........................................................................................................................................8On the job training is given by management team of Transport for London.............................8TASK 4 ...........................................................................................................................................84.1 Assess the contribution of training and development activities to the effective operation ofa selected service industry business ...........................................................................................8Overview of the company ..........................................................................................................8CONCLUSION .............................................................................................................................12REFERENCES .............................................................................................................................13.......................................................................................................................................................13

INTRODUCTIONHuman Resource Management define the strategic approach in order to make effectivemanagement an their people within in the company. With the help of this approach anorganisation can easily achieve their goals and objectives in an appropriate manner. That's whyit is essential to enhance the work force in the company as well as maximizes the workperformance of employees in an effective manner. Human resource management is used by themanager of an organisation to manage their function in a better way. Therefore, it plays theirfunction to enhance employees performance within in the working place. For the betterunderstanding of this topic British Airways has been chosen as an organisation. This isheadquartered in waterside, UK. This company provides good airline services in an effectivemanner. Along with this it is the second hugest airline in UK. Apart from this study will analyserole and purpose of HRM in BA. Importance of HRM within the company and their future plansas well. At last, this report will covered specific role of the employees with the advantages anddisadvantages. Training and development activities to the effective operation of a selectedservice industry business effectively.TASK 11.1 Analyse the role and purpose of human resource management in a selected service industry.As HRM is the strategic approach to the effective management of people within in theworkplace so that they helps the business in order to gain competitive advantages in an effectivemanner. Generally it is designed to enhance the performance of employees in an appropriateway. Therefore, HR management have some roles and purposes, those are listed below:Role of HRM:Staffing: It is the role of HRM which involves in the process of hiring people for theparticular job role in an effective way. For making this role effective HRM takes few steps,which are listed below:Development of a staffing plan- In this HRM looking forward that how many people theyshould hire on the basis of revenue and profits.Development of policies to encourage multitasking at work- In this workplace is moreimportant because HRM have lot people from different varieties of background in the workforce.

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