Human Resource Management for Service Industries
Added on 2020-01-07
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Human Resource Management forService Industries
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1................................................................................................................................................11.2................................................................................................................................................2TASK 2............................................................................................................................................32.1................................................................................................................................................32.2................................................................................................................................................4TASK 3............................................................................................................................................53.1................................................................................................................................................53.2................................................................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONIn today’s competitive era, service industries are serving as a main source which isleading to economic growth. Human resources are the main asset for firms operating in servicesector as without their efforts to get successful and attain all set objectives is not at all possible.Thus, it is significant for organisations to have effective human resource management (HRM) aswithout them, all resources are valueless (Human Resource Management in the Service Sector,2016). In the present report, there will be in-depth understanding of human resource managementwith reference to selected organisation, that is, Hilton Hotel, Stratford, as per the given scenario.There will be discussion on effect of employee relations and employment law on chosen firm.Also, recruitment and selection procedure with regard to Hilton hotel will be studied in thereport.TASK 11.1In Hilton Hotel, Stratford, human resource management is the key factor behind itssuccess as the firm is in hospitality industry which is labour intensive sector. This is the reason; itis important for organisation to have skilled, knowledgeable and efficient employees who caneffectually contribute in the attainment of organisational goals and objectives. In Hilton Hotel,human resource management is playing a significant role and having very important purpose tobe in the firm as if it is not effectually done, surviving in the long run would not be possible asemployees will not stay in hotel that will hamper its productivity and ultimately, the profits(Fawad Latif, 2012). As the UK hospitality industry has become high competitive, thus, tosurvive with sustainability, it is crucial for Hilton Hotel to ensure strategic human resourcemanagement (SHRM). This will help the firm in gaining competitive advantage in the marketand in beating the competition from rivalry firms. It is the responsibility of SHRM to performhuman resource planning and forecasting of needs of manpower in Hilton Hotel (Oechsler,2011). It will help the organisation in maintaining sufficient availability of human resourceswhenever there is the need of workers in the firm. The most important role that human resource management plays in cited hotel is that ofrecruitment and selection. Thus, it helps in hiring right candidates at the right positions so that settargets can be attained effectually and organisational needs will be fulfilled. It is the1
responsibility of human resource manager in Hilton Hotel to identify the need of training forimproving the job performance of employees for rendering effective services to the ultimatecustomers. Apart from that, he is responsible to design effective salary structure, that is, in such away that no partiality will be done and all employees would get satisfied (Yang, 2010). Humanresource management plays an important role in effective salary administration. In addition tothis, for motivating employees, different strategies are framed by the human resource manager inHilton Hotel which improves the performance of employees and thus, the productivity andprofits of firm increases. Apart from that, HRM’s one of the major role and purpose is also toprovide a safe, secured and healthy working environment to work where performance ofemployees gets improved as they work willingly and comfort (Adhikari, 2010). Last but not theleast; conducting employee performance appraisal activities is also one of the important roles ofHRM in Hilton Hotel by which effective outcomes are gained by the management and in case ifsome deviations in the performance are found in any of the employees, corrective actions onimmediate basis are taken. It helps the organisation in increasing productivity of business whichleads to higher profits and thus, the goodwill in the market also gets raised (Çalişkan, 2010). 1.2Human resource plan is always for analysing the present and future needs of humanresources which can be termed as the process where anticipation and mapping of consequencesof Hilton Hotel on manpower id done. With the help of this, future requirement of employees inthe firm is predicted and fulfilled. For Hilton Hotel, human resource plan on an analysis ofsupply and demand of human resources is shown as below:Assessing the current manpower – For doing human resource planning, it is important forHilton Hotel to assess the skills, knowledge, abilities and size of current manpower, thatis, existing employees of the firm. Through this way, organisation will come to knowabout the need of human resources in future (Pawson, 2011). Estimating the probable changes – When the requirement of particular number ofemployees for specific positions is estimated by analysing the existing human resource,Hilton Hotel comes in position to estimate about the changes that are required to beadopted. These changes are based on either deployment of employees or their turnover.2
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