logo

Human Resource Management For Service Industry Doc

   

Added on  2020-10-22

13 Pages4448 Words263 Views
Human Resource Management ForService Industry

Table of ContentsINTRODUCTION............................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of HRM in British Airways......................................................................31.2 Creation of Human resource plan by analysing supply and demand....................................5TASK 2............................................................................................................................................62.1 Employee relation's present state in aviation business..........................................................62.2 Effect of employment legislation in human resource management......................................7TASK 3............................................................................................................................................93.1 Discuss Job Description and Person Specification for British Airways................................93.2 Comparison of selection process of different service industries.........................................11TASK 4..........................................................................................................................................114.1 Contribution of training and development activities for effective operations.....................11CONCLUSION .............................................................................................................................12REFERENCES...............................................................................................................................13

INTRODUCTIONThere are various resources are used by business enterprises so as to achieving their goalsor objectives. Service industry can be defined as the business whose main aim is to earn revenueby providing intangible products or services to the customers. Apart from that, Human resourcemanagement is a technique in which managers maintain better relations with employees so as togaining effective contributions by them. This process is started with hiring of employees andincludes all functions which are related with life of employees like training and development,rewards and compensation, motivation etc. Chosen organisation for this assignment is BritishAirways which is a part of aviation industry along with headquarters in UK. Present assignmentwill discuss about the Purpose and role of HRM along with employee relations and impact ofemployment laws on HR management. Job description and person specification along withcomparison of two different job profile in service industry will also covered in this report.TASK 11.1 Role and purpose of HRM in British AirwaysAccording to M. J. Jucious, “Human resource management includes planning, organising,directing and controlling of functions so as to maintaining good relations with them.” In addition,it is getting popular because each organisation understand that they can't achieve their targetswithout proper support of employees. As managers of BA have take decisions of starting flightsbetween Heathow and Maderia than they have to take better support from their employeesbecause these decisions can be implemented successfully when HR division will understand theirresponsibilities (Alfes, 2013).Role and purpose of HRM in British Airways are given as below:Planning and forecasting – At the time of starting new operations, British Airways haveto recruit or transfer people for managing functions in better manner. It is the prior responsibilityof HR of BA to make proper planning for selecting candidates in which they have to plan totalnumber of applicants that will be selected by them in upcoming time. Before hiring or recruitingemployees it is very important to make strategies and predict needs of human resources inupcoming time so that functions in future would be managed in good manner. Purpose of thisrole is to formulate effective strategies for determining the future needs of human resources andother component of organisation.

Recruitment process – If an organisation have to hire employees at their workplace, theyhave to follow a lengthy process which is started from identification of eligible applicants andended when applicants are selected/Rejected for the chosen post. At British Airways, this processis managed by heads of several departments because they examines technical skills andefficiencies of applicants. Apart from that, all these functions are performed by HR managersbecause they have to coordinating interviews, screening of candidates and checking ofbackgrounds so that best candidates are selected for the organisation. Whereas, purpose of thisrole is to hire eligible candidates for the organisation so that preset goals would be achieved inthe given time-frame.Training and development – It is very important for the organisation to provide trainingprogrammes to the employees on regular basis so that effective contributions can be taken fromthem. HR managers not only finding and fulfilling employee requirements of firm but also theyarrange training and development programmes for them so that they can understand their rolesand responsibilities in easy manner (Hadar, 2013). At BA, HR managers also provide trainingprogrammes for their employees on specific interval so that required efficiency would bemaintained in better manner. Main purpose of this function is to implement required skills intoworkforce of organisation so that better contributions would be gained from them in upcomingperiod of time.Performance management system- This is a method of monitoring the employee'sperformance during the year and deciding where they stands as far their goals. In it, HRmanagers of Morrisons have duties to provide motivation to their employees and developinnovative environment at workplace so that profitability or productivity of Morrisons would beenhanced. For enhancing the motivation level of employees Managers of Morrisons also organisetarget activities so that Best performer can be identified and prizes and rewards would be givento them. Main purpose behind this role is to increasing efficiency of employees so thatproductivity of firm would be enhanced. Hard and Soft HRMHard HRM is defined as the approach which is made for the employees in which they aretreated as an important resources of organisation like assets, land etc. Whereas, soft HRMapproach these employees not only considered as important resources but also considered as thesource of competitive advantage. In BA, they provide more value to their staff members because

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Application Form for Joining Airways Cabin Crew Crew
|18
|5922
|478

Human Resource Management Sample Assignment (Doc)
|18
|5895
|81

Role and Purpose of HRM in British Airways
|16
|5007
|24

HRM in British Airways
|16
|4822
|259

Roles of Human Resource in British Airways
|16
|4927
|46

Human Resource Management Assignment: British Airways
|14
|4652
|207