Human Resource Management for Service Industries Assignment Solved
Write a report on human resource management, employee relations, employment law, recruitment and selection, and training and development in service industries.
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Added on 2020-10-05
Human Resource Management for Service Industries Assignment Solved
Write a report on human resource management, employee relations, employment law, recruitment and selection, and training and development in service industries.
Added on 2020-10-05
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Human Resource Managementfor Service Industries
INTRODUCTIONHuman resource management is defined as the strategic approach for effective management of an organisation which helps business to achieve competitive advantage. It is the process of hiring, selecting and managing employees of an organisation and also known as HRM or HR.The given assignment is related with British Airway which is largest airline company in United Kingdom. It was founded on 31 March 1974 at Harmondsworth. Here will discuss about Human Resource Management (HRM) and its importance in context with British airway. Also the external environment should be evaluated by company for the success (Lee,Lee, and Kang, 2012). There are various legislative laws made for service industry which should be followed and it effect on employer. The employment laws also affect to HRM should be studied. The employer should be made aware about job description and profile of job and accordingly appointed. The discussion is also includes about of importance of training and development activities require in company.TASK 11.1Role and Purpose of Human Resource ManagementHuman Resource Management is the process of recruiting, selecting and managing peopleof organisation. It is use for describing employees’ management within company. It is also called HRM or HR. There are three main responsibilities of human resource managerwhich are: employee compensation and benefits, staffing and designing work. It mainly focuses on system and policies of an organisation. Its purpose is to achieve success with the help of staff. Every business requires HR for the sustainability. It also includes planning personnel needs, job analyses, benefits & incentives, orienting & training, resolving disputes, evaluating performance. HRM plays significant role in service industry for management of employees. The role and purpose of HRM in British Airway are as follow:Human Resource PlanningIt is the responsibility of human resource manager to select the best resource for the organisation. Here the company is airline which requires airhostess, ground staff and pilot. The planning is done as per forecasting techniques such as number of required person, employees on leave and others services. The planning depends upon the scale andnature of the industry. It helps in achieving the result for organisation.Recruitment and SelectionThe success depends upon quality service provided to customers. The HR department helps in selecting suitable candidate for company like qualified personnel. The main purpose of recruitment is to attract large number of candidates for job vacancy. It can be done by help of newspaper advertisement, campus drive, etc. After recruitment, the next step is selection which is done through interviews, aptitudes, and tests for selecting right candidate for given post. It is necessary to appoint the best and skilled staff for vacancy. Employees Compensation and PerksThe HR department should design compensation and perk for their employees in British airway. This helps in motivating staffs and workers. It should be made as per the company’s standards. It helps to work for goals and objectives of industry (Hoque, 2013).It is importance for every employer and employee to get benefits from their workplace.Training and Development of Employees
Here, the HR department of British Airway to arrange training and development programmes for their employees to improve and enhance knowledge and skills according to recent trends. On regular basis different workshops and training sessions should be arrange for staffs. They should also ensure whether worker is competent and technically skilled for promotion.Performance Management The HR should develop system for performance management and motivate staff to perform better. British Airway keep looks on career planning of employees. The performance should be checked on frequent basis and improvement should be done accordingly (Husin, S.Chelladurai, and Musa, 2012).Employee remunerationIn British Airway, remuneration is managed and decided by human resource management. The policies regarding remuneration should be formulated by HRM department among employees. The internal and external factors are considered before remuneration. The external factors can be labour law, economy, labour rate and internal factors are performance, job evaluation and job specification. There are certain methods for remuneration according work profile they are paid for example guards and cleaners are paid as per hour or daily basis wages.1.2Human resource plan based on analysis of supply and demandThe first step is human resource planning for organisation and second stage is analysing demand and supply of human resource which forecast skills required in future. Human resource planning helps in selecting right employees for right work with effective skills. Here, demand and supply is analysed for future requirement. Demand is the prediction of employees in future which can be quality and quantity term. Similarly, supply is the availability or capacity of employees in British Airway. With the help of current scenario it can be analysed future needs at British Airway. It is important to view market as well as business about requirement of employees. After analysing the need of employees, management decision took place which should be fulfilled through external and internal sources. In British Airway, through help of external sources which includes advertisement at newspaper& magazine, interviews at colleges and employee referral recruitment is done. Also with help of internal sources which includes promotions in departments, internal advertisement and transfers the gap between demand and supply is fulfilled. This source is supervised by top management in order to prevent discrimination in organisation. Airline sector need more number of employees as it provides services to the consumers in flight fromentrance to exit. After requirement of staffs British Airway analyse matching need of demandand supply. When there is less supply of worker gap should be fulfilled by company with hard effort to manage deficiency. Similarly when there is less demand and supply is high the management need to manage employees accordingly. It is British Airway management responsibility to implement demand and supply action plan. Sometimes it depends upon season or festival time. In winter or summer more staff required to provide service to visitors.In that point of time management should manage this demand and supply need so that loyaltyand goodwill can manage (Jung and Yoon, 2013).
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