Hilton Hotel Employment Relations and HRM

The report provides an analysis of employment laws and their impact on operational activities at Hilton Hotel. It includes job description and person specification for John Smith, as well as a comparison of recruitment processes with competitor Holiday Inn. The report highlights the importance of training and development activities in achieving organizational goals.

Human resource
Management For
Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Analysis of the role and purpose of human resource management in Hilton group of
hotels.......................................................................................................................................1
1.2 Justify a human resource plan based on an analysis of supply and demand for a selected
service industry business .......................................................................................................3
TASK 2............................................................................................................................................3
2.1 Assess the current state of employment relations in a selected service industry.............3
2.2 Affect of Employment law in Human resource management..........................................5
TASK 3............................................................................................................................................6
3.1 Job description and specification......................................................................................6
3.2 Comparison of selection process of two service industries..............................................8
TASK 4............................................................................................................................................9
4.1 Contribution of training and development (T&D) activities............................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resource management is defined as a process through which the human resource
in the company is planned, selected, trained and retained. It is the strategic approach to effectual
management of the employees in the organisation so that the business can gain competitive
advantage while operating in the current market. In the service sector the role played by HRM is
very crucial and it is dependent on the relation that it makes with the employee's and the
customers. This report is based on Hilton group of Hotels which is the well known brand in the
industry. It is based on London and is known for the service qualities and the amenities it
provides. This report covers the role and the purpose of HRM and the plan based on demand
and supply of the industry. Also the impact on employees relation and employment law as well
as recruitment and selection procedure in this industry is defined. Lastly the effect of good
training and development will be discussed in this assignment.
TASK 1 & 2
Covered in ppt
TASK 3
3.1 Job description and specification
Every organisation wants to hire the employees for their firm at current time or in future
time. It is the responsibilities of HR department to measure the requirement of recruitment and
selection of suitable employees for the company. If HR manager wants to start the process of
recruitment they have to measures all the departments by doing it, department will know about
the requirement of employees in the organisation which will assist them in creating job
description and job specification. These two documents includes all the informations about the
specific post which is offered by the organisation it is also including the duties and roles that
have to perform by the applicant.
Whereas, job description defined as a document in which the role details and positions
that are offered by the organisation included. It is formulated by the HR department of an
organisation and formulated after doing analysis of the job (Gil-Pechuan, 2011)
Job Description
Organisation: Hilton Hotels and ResortsDivision: Department of Human resourceJob

Title: Human resource Executive Job Location: London
Working conditions : 8 Hours
Job Summary
Hilton hotel has a strong market presence across the world. They are requirement of a HR
executive for their London division. employees should be capable and skilled therefore, they can
maintain all the activities of organisation in systematic manner.
Role
1. They have to ensure about their staff is following the guidelines which are formulated for them.
2. Staff recruitment
3. Providing Training to the staff members
4. To gave support to employees if they requires
5. Manage all the control proceedings.
Job description is an another document which includes about the qualifications, past
experience, and desired skills and abilities of the applicants (Sparrow, 2013).
JOB SPECIFICATION
Organisation: Hilton Hotels and Resorts
Job Title : Human Resource executive
Qualification – MBA or PGDM (Human Resources, Finance)
Essential Criteria:
 Having good ability to use tools and techniques which are related with hospitality
industry.
 Efficiencies in building a good atmosphere in the firm.
 Performing various activities in systematic manner
 Having capabilities to handle pressure in the critical conditions.
Desirable criteria:
 3+ years experience
 Proper communication skills
 Great personality of applicant is essential
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CURICULAM VITAE
Curriculum Vitae
Name: John Smith
Address : 10th Upper street London (United Kingdom)
Phone No. - 8765487891
Profile summary:
An MBA in human resources and finance with more than three years of experience. I have
desire to work within the organisation where I can utilize my abilities in systematic manner. I
have a great experience in HR practices and policies.
Specialisation:
 Selection and recruitment
 Learning and development
 Marketing and finance management formulating plans and strategies
Educational qualification: -
 Bachelor in Business administration (B.B.A) Masters in Business administration (MBA) (HR)(Finance)
Declaration:
I hereby declared that all the above details are correct and part of my knowledge.
Date: 12th November
Place:
3.2 Comparison of selection process of two service industries
It is essential to every organisation to perform the activity of selecting and recruiting but
it is not necessary that the following procedures are also same. Every organisations has a
different criteria so selection process of them are also differs (Farndale, 2013). Process of
selection and comparison of selection procedure in compare of Holiday inn hotel which are
followed by Hilton Hotel are as following:
Basis of Hilton hotel Holiday inn
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difference
Measure the
demand of
recruitment
In this, management of Hilton
analysed the demand of recruitment
in every department after this, they
will start the recruiting process
A job requirement is published in the
paper or social media network by the HR
department of Holiday inn.
Aptitude test In this part of procedure, HR manager
of Hilton gave a questionnaire to the
applicants who came for the
recruitment process.
In this part, HR department of Holiday inn
hotel will asked various questions from
applicants in order to determine their
knowledge and skills.
Group
discussion
After aptitude test candidates who
passed the test will be called for
Group discussion round where
number of candidates discuss the
selected topics.
There are no group discussion round in
their recruitment process.
Final
interview
It is the last step in which the
qualified candidates get the job letter
from the HR manager of Hilton hotel.
Final interview will be organised for
selecting the candidates and selected
applicants will get the joining letter from
the HR department of Holiday inn.
Training the
employees
After selection training has been
provided to candidates for defining
them job responsibilities.
Training is provided to those candidates
who is fit as per their expectations
TASK 4
4.1 Contribution of training and development (T&D) activities.
T&D are the most essential tool which is used by HR manager in order to get efficient
employees in the firm. Firstly, the HR department analyse the needs of development in all
departments then they will organise a training programme through which all the needs of various
department get fulfilled. It is an important task so, management of organisation have to provide a
best training programme to their employees. Due to which, their efficiency will be increased and
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they will able to perform on a difficult task. A lot of contribution is provided to the organisation
by the training and development programmes. There are some methods of training which gave to
employees in the organisation. They are as under:
On the Job Training method – Under this method, training is provided within the
organisation to employees. In context of Hilton, the employees get training in the hospitality
industry which educate them to deal with different circumstances that will help them in
achieving strong position in organisation. Visual aids, role play and lectures are the essential
part.
Off the job training method- In this part, organisation provided the training session to
their employees outside the organisation. Here the trainer wants to train the trainees through
taking help of any method. These methods includes coach training, seminars etc.(Sanchez-
Bueno, 2011). Training and development enhances the skills of employees in in the Hilton hotel
so that, they will gave more contribution in objectives of the firm in order to obtain sustainability
and growth the future time.
CONCLUSION
It has been analysed from the above report that the roles and purpose of Human Resource
Management in the hospitality industry are very crucial for the development of organisation.
Human resource plan based on an analysis of supply and demand for service industries in order
to get satisfaction from the customers has been developed in the above report. Employment
relations should be healthy within the Hilton hotel for delivering effective services to their
customers. Employment laws and their affects on operation activities of Hilton hotel are also
discussed in above report. Job description and person specification of John smith has been given
in context of Hilton Hotel is provided in the report and also compared recruitment process with
their competitor Holiday inn. Training and development activities plays an important role in
achievement of organisational goals.
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REFERENCES
Books and Journals
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Brewster, C., Mayrhofer, W. and Farndale, E. eds., 2012. Handbook of research on comparative
human resource management. Edward Elgar Publishing.
Carmichael, F., Palacios-Marques, D. and Gil-Pechuan, I., 2011. How to create information
management capabilities through web 2.0. The Service Industries Journal. 31(10).
pp.1613-1625.
Lam, S. Y., and et. al., 2011. The relationship between TQM, learning orientation and market
performance in service organisations: An empirical analysis. Total Quality Management
& Business Excellence. 22(12). pp.1277-1297.
Li, X., Frenkel, S. J. and Sanders, K., 2011. Strategic HRM as process: How HR system and
organizational climate strength influence Chinese employee attitudes. The International
Journal of Human Resource Management. 22(9). pp.1825-1842.
Liao, S. H. and et. al., 2012. Relationships among organizational culture, knowledge acquisition,
organizational learning, and organizational innovation in Taiwan's banking and
insurance industries. The International Journal of Human Resource Management. 23(1).
pp.52-70.
Muñoz-Bullón, F. and Sanchez-Bueno, M. J., 2011. The impact of family involvement on the
R&D intensity of publicly traded firms. Family Business Review. 24(1). pp.62-70.
Sparrow, P., Farndale, E. and Scullion, H., 2013. An empirical study of the role of the corporate
HR function in global talent management in professional and financial service firms in
the global financial crisis. The International Journal of Human Resource Management.
24(9). pp.1777-1798.
Tribe, J., 2011. The economics of recreation, leisure and tourism. Routledge.
Troshani, I., Jerram, C. and Rao Hill, S., 2011. Exploring the public sector adoption of HRIS.
Industrial Management & Data Systems, 111(3). pp. 470-488.
Online
Human resource management. 2016. [Online]. Available through:
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managerial-operative-and-advisory-function/27995/>.
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