HRM Practices and Their Impact on Hilton Hotel

This document discusses the purpose and functions of HRM in Hilton Hotel, as well as the various approaches of recruitment and selection. It also explores the advantages of HRM practices for both employees and employers, and evaluates their impact on productivity and profit. Additionally, it highlights the importance of employee relations and the elements of employment legislation. The document concludes with an application of HRM practices in a work-related context.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
1:Purpose and functions of HRM................................................................................................1
2:Various approaches of recruitment & selection and their strength and weakness....................3
P3:Various HRM practices and its advantages to employee and employer of Hilton.................5
4: Evaluation of HRM practices in terms of increasing productivity or profit............................6
5: Importance of employees relations in influencing the decision-making of HRM...................7
6:The main elements of legislation of employees and its impact on the decision-making of
HRM. ..........................................................................................................................................8
7:Application of HRM practices in a work related context.........................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Human Resource management is the method which help people to mange their work. IT
is important suction for any organization for skill development. HRM department are play
important role in any firm they are responsible for managing employee in different ways such as
recruitment, training and development, rewarding, motivate and inspire and performance
appraisal etc. It plays crucial role in organization development by providing knowledge, training,
legal management and necessary tools for development etc. This report explains human
resources management in Hilton Hotel. It is famous worldwide approx 3800+ hotels are available
in 88+ countries (Maffei, 2018). It is founded in 1919 by Conrad Hilton in Texas. They divided
its market in three categorize such as business, convention and leisure. This report aim is to
explain HRM in Hilton for that they explain purpose and function of Human Resource
management and also its Strength and weakness with different approaches. It also explains
different benefits of HRM practice for Hilton employee and employer it also evaluates
effectiveness of different practices. This report also help to analyse the importance of employee
relations and identify the key elements of employment lawmaking. In the end of the report it
illustrates the Human resource management practice application with particular example.
1:Purpose and functions of HRM
Human Resource and Management has different purpose and functions to manage
various needs of Hilton Hotels and their staff. They do their work effectively by using this
functions. It also help to improve efficiency of the organization by mange financial to legal
matters. There are following purpose and functions of HRM,
Staffing Needs: HR department are mainly known for employee recruitment. Employee
recruitment include creating post then announcement after that taking interviews and in interview
select right candidate whose skills are perfectly matched with the vacancy. After recruitment,
they try to fulfil their needs and give training and motivate employees for efficient work. They
are also select existing employees for transfer and promotion (Otoo, 2019). They try to satisfy
their employee needs and expectation. In Hilton hotel human resource department help to hire
employees and give effective trainings so that staff can do their work effectively and their
knowledge and skill are use in right direction.
Compensation: Human resources department also manage employee pay structure. In Hilton HR
evaluate and make changes in pay structure according to market and competitors. They also
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study the different policies and help Hilton hotels with various laws of compensation and
minimum regular payment for overtime. They also try give payment according to employee
performance and its expectations so that employee will feel motivated and do their task
effectively which help to grow the business.
Benefits: HRM also try to develop employees benefits programs so that skilful and
knowledgable candidate attract from Hilton hotels and help them to achieve its target. They
include benefits such as health insurance, retirement plan, promotion, incentives etc. These
benefits attract employees and inspire them to do their task and help to achieve its goals. Human
recourse department of Hilton provide brief information in enrolment season to make time
sensitive decisions.
Performance Appraisal: Human resource department manage individual department performance
of Hilton hotel. It is responsible for creating performance appraisal process. Performance
appraisal help employees to stay motivated and department for their work. This function also
help employees to complete their task on time and before deadline (Diaz-Fernandez, Bornay-
Barrachina, and Lopez-Cabrales, 2017). They also take reviews from employees for performance
appraisal.
Law Compliance: In Hilton hotel security and safety of the employee is important. Human
resource department help organization employees stay safe and secure with different law
compliance such as health insurance. They also give information time to time for safety and
security. HRM help organization to stay safe and secure.
HRM purpose and function are responsible to select right skilled and knowledge employee for
right position to achieve business goals and objective. Performance management help employees
to improve their performance and increase their efficiency. HRM purpose and functions also help
in recruitment and selection of the right candidate. Function such as staffing needs, performance
appraisal help to attract right candidate for right position. Training and development is also a
function which help employees and organization to increase employee skill and knowledge and it
also helps in better learning.
These purposes and function of HRM help Hilton to effectively organize staff tasks and
they also help to recruitment of new staff. In Hilton HRM try to help existing staff by providing
trainings for new development process and according to change in industry and to compete with
competitors. Importance of HRM in Hilton is to manage employees and plan a structure to
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achieve goals, for monitoring employees work and for selecting right candidate for position and
for many more task Human resource management is important in Hilton Hotels.
2:Various approaches of recruitment & selection and their strength and weakness
Recruitment Approaches: Recruitment is important function for Human Resource Management
which determines the company requirements and available job position. It is a process of
searching and obtaining candidate for job to select right people. They are different types of
recruitment approach such as internal and external which help Hilton to select right employee
and also help to achieve objectives.
Internal Requirement: This approach is used for existing employees' workforce. In internal
requirement job offered to existing worker of Hilton hotel who already know terms and
conditions and help them to grow in market (Manzoor, and et.al., 2019). Internal recruitment
have various methods to recruit such as,
Promotions: This method is used to fill higher position. Existing employee promote according to
their performance and working ability. By this method recruit an employee who already know
the capabilities and of higher position and also their perform ace is best.
Internal Advertisement: Hilton uses this method to recruit existing employees in higher position.
In this method they hang the notice on notice board or give advertisement for the position. They
also advertise the post on website, and they mention on job description that 'Internal only' for
existing employees.
Temp Hire: This method is used when Hilton hire employees for temporary work such as
business parties, wedding and other events. Temporary employees can be hire for full time
according to their performance and working abilities (Oaya, Ogbu, and Remilekun, 2017). If
they hire temporary employees as a full-time tome employee than they increase work load and
responsibility, and they also increase their salary. HRM test their working skills before hire for
full time.
Hire a Retired Employee as a contractor: Retire person have knowledge, skill and experience
with Hilton, and they can easily understand the contactor terms with respect to business in
compare to new and outside candidate.
Strength of Internal Recruitment
Hilton usually not involved internal recruitment for clients. But, It has some advantages
that help organization to hire existing employees for different services such as their existing
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employees know the business and requirements of the consumers, and they already know the
terms and conditions of the business. Hiring manager know the employees, and they know their
capabilities and skills which help them to hire at perfect role. Internal recruitment hire existing
employees that help to grow business. Internal recruiting process give opportunists to existing
employees.
Weakness of Internal Recruitment
Internal Recruitment also have various disadvantages which affect growth of the
organization. Internal recruitment create conflict among colleagues, leave a gap in the existing
workforce, limits on Hilton pool for applicants and it also gives inflexible culture in
organization.
External Recruitment: In this approach recruiters find candidates outside the organization. For
external recruitment their several sources to recruit applicant (Hotho, and et.al., 2018). Such as,
Job Boards: In this source Hilton post its job openings on the top job boards to recruit external
candidate. In this job advertisement company must include position details in job description it
also includes basic skill requirement, qualities requirement etc.
Social Media: In this source social media recruiting come to find candidates. In this source
Hilton use different social media platform to find new staff such as Instagram, Facebook etc.
Referrals: It is a great way to find new candidate by referencing of existing employees.
Strength of External Recruitment
In external recruitment various positive result are come for Hilton Hotels such as it gain
new perspective, larger candidate pool it also helps Hilton hotels to increase its branding. This
help to understand other prospective hemp company to grow in market with and innovative
ideas.
Weakness of External Recruitment
External recruitment take longer time and extra cost to recruit candidates. It also
damages employee moral and take time to train new candidates and it also difficult to check
performance and quality of work of new candidate in short time (Brewster, 2017).
Selection Approaches: The selection process of Hilton doe selecting ideal candidates in terms
of their knowledge of learning, ability and skills and experiences consider by company. There
are various employee selection approaches such as assess cognitive ability, evaluate learning
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ability, measure employee integrity, interviews, test job knowledge, organize assessment at
centre, take test work assignment, conduct peer interviews and check candidate references etc.
are approaches to select employees. These approaches help Human resource management to
select candidate by interviews. Hilton uses these approaches and select best candidate for vacant
position.
P3:Various HRM practices and its advantages to employee and employer of Hilton.
Human resource management practices plays an essential role as it give benefits of
competitiveness and its relevant strategy in the organisation. The below paragraph will go
thorough more in detail about such practices:
Training and Development: Almost all employees of organisation is gong through some
training process because of different procedures or requirement. The employees of Hilton will
keep up to date with the latest technology and ensure that the capabilities of each employees will
same so that it didn't effect the working of the company. On the other hand, the employer of
Hilton will take advantages in the efficiency of their work that result in expanding the overall
productivity of firm (Santhanam and et.al 2017).
Health and safety: In organisation workplace safety is provide benefit for both the employee or
employer. As it promotes wellness, hence better safety will equates with excellent health among
team and in general it keep both of them happy. Both employees or employers become satisfied
as there will be few accidents in the workplace as it took lot of time to heal from any injuries if
any of them will become injures in the workplace.
Management conflicts: Situation of conflicts arises between both the employee and employer in
Hilton. The employees will reduce its stress level that occur in the workplace and to remain
concentrate in their work as most of the employees waste their time so its important of them the
HRM practices in their team. The employer responsibility might increases to resolve the issues
between them, as a result it develop healthy relationship among team member and increase
commitment towards the job (Reidhead, 2020).
Retention or Recruitment: Hilton hotel is recruiting the staff internally or externally. It will
provide advantages of all the employees or employees to boost their morale in order keep the
performance excellent throughout the process in Hilton. The employers or employees will take
the advantages of retention schemes provided by Hilton in terms of remain in the company for a
longer period of time, provide job satisfaction, that will improve their overall work performance.
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Organisational culture: It involves in bringing values, traditions and beliefs and some rules of
working in Hilton company. The employees will keep their behaviour proper and it develops
strong trust and accurate coordination among them. If organisational culture is positive than the
performance of employees increases as they feel the part of organisation. On the other hand,
employers will able to take risk and encourage them to do relevant experiment on their own.
Employers try to focus more on valuing the precision and approaching all hurdles more
analytically.
Performance appraisal: In Hilton, performance appraisal process is imperative part of HRM
practices. This help all employees to concentrate more on their career path successfully, long or
short term as they able to planned and execute properly with the consecutive feedback or
appraisal provided in Hilton (Otoo, 2019). While the employers role will become more definite
with the help of performance appraisal method and it increases the chances of promotion,
rewards and transfers. It also classifies the status of the employers and they can measure their
success towards the organisation so that they bring improvement if required.
4: Evaluation of HRM practices in terms of increasing productivity or profit.
All the practices of the HRM is imperative for the Hilton in improving the profit of overall
organisation. Firstly, the training an development programmes is necessary for the productive
results of Hilton, as because of this, it increases the capabilities of the workforce to do more for
an organisation as it bring the overall efficiency in their work. It upgrading the knowledge of all
the employees, increases the development in their skills and highlight the positive points and
bring them out, all this factor will definitely helps in increases revenue for Hilton hotel
(Jaworski,and et.al 2018).
Secondly, if Hilton is successful in maintaining the safety procedures for all the employees or
employer than it will definitely help in enhancing the revenue, upgrading overall quality of work
in the long run. If the proper maintenance for health and safety id not provided, than the chances
of arising hazards in workplace increases, poorer health of worker, equipments injuries or
chances of disabilities etc. is occur and it all results in deceasing the productivity for the Hilton.
Further, the retention or recruitment policy in Hilton will reduce the cost of recruitment process
as the employees retention will decrease overall procedures of selection, less training will be
conducted, hence it provide time in focusing some other important task. However, with the help
of proper recruitment, the talented candidates will be hire that definitely promotes the growth in
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Hilton (Makedon, and et.al 2019). The performance appraisal techniques will benefit the Hilton
in terms of profitability with the help of establishing standard of performance, measure their
actual performance so that they able upgrade their knowledge, help to take corrective measure by
comparing the performance of employees. Moreover, the management with regard to conflicts is
extremely important in workplace of Hilton as it bring proper coordination so that team is fulfil
the task achievement Management conflicts: properly. If the conflicts is arising in the workplace
than it will create the differentiation of interest among employees, goal of Hilton is not achieved
as a team and loyalty is decreased that result in lowering the sustainability of Hilton.
Lastly, the importance of cultural value is arising to achieve the vision of Hilton (Taamneh,
Alsaad and Elrehail, 2018). As it surrounded with everything like how the manager will behave
and its effect on the overall productivity, it continuously shapes the attitude of employees so
that there performance will increase, however apart from this, it also affect its experience towers
the customers that how the organisation is provides its services or products to them.
So, from all of the above points, it conclude that the effective HRM practices is crucial for
achieving the overall growth of Hilton and increases its sustainability or profitability in this
competitive environment and able to fulfil its target.
5: Importance of employees relations in influencing the decision-making of HRM.
The healthy relationship between employees will definitely bring some positive change
towards the gaol of an organisation and its pre-requisite for its success. The below paragraph will
discuss more in detail.
If the relation of employees is healthy than it will lead to increase in sales of an organisation as it
bring efficiency or productiveness in the working of employees. If Hilton is providing feedback
to all its workforce than they know where to bring improvement so that they complete their task
with utmost supervision. There will be situation arises when employees leaving an organisation
if they did not share any great bond or cordial relationship within an organisation with their
employers (Nwachukwu, and Chladková, 2017). If Hilton encourages positive connection and
create great bond between lower or senior level manager than it might be possible that the
employees remain loyal with their company and stay for a longer period of time and become the
reason for success of the organisation. Hence, if the retention of employees become strong than
for the HR the task become hassle free as they pays less attention towards the process of training
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or selection new candidates as it take lot of time or revenue to engaged in this recruitment
method.
The relationship also creates less conflicts or differences between the team member. If an
individual is comfortable in being around with their co-workers or managers than the chances of
conflicts will decrease and they feel more comfortable in asking for the query to resolve. The
peaceful surroundings around the Hilton will definitely provide benefits in creating great
employer or employee relationship. Conversely, if the company face negative surrounding with
lots of conflicts going around than it might damage the brand value of the company that results
in decreasing the productivity level and chance of arising disharmony among the workers, hence
lot of time is lost in solving the issues or bring out the solution for the conflicts (Ren, and
Chadee, 2017). So its very essential for the Hilton Hotel to pay more attention towards crating
the healthy relation among the management.
If an employees enjoys the working condition and they meet all their expectations whether in
career or personal gaols, accurate incentives is provided and treatment is fair than the chances
arises that the employees will do their best or engage more in the task as a result they will be able
to achieve their target in timely manner. When Hilton pays more attention to bring good values
and try to boost the morale of its employees than it will encourages a better relations among the
workers, so that the work is divided among all of them and will provide easement in work load
on employees that will increase the productivity. If an employee share a good rapport among
their other employee than they will provide help or assistance in assignment that will make the
work more easier or convenient (Almarzooqi, Khan, and Khalid, 2019). So, its very vital for the
Hilton to maintain a better employees relations so that it will help in increasing profitability and
ease the decision-making process. All of this essential factors that is related with employment
relation like effective communication, team work, good working condition will effect the
decisions of HRM process.
6:The main elements of legislation of employees and its impact on the decision-making of HRM.
Legislation of employees indicates body of law that made the regulation about the relationship
between its employees or employers that includes The Employment Right Act, Equal Pay Rate
and The National Minimum Wages Act. Violation of the this employment laws will results in
handling the matter in civil laws. Following are the key elements of employees relation.
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Minimum wage : Its the responsibility of the HR department to solve the issues in relation with
wages ans they need to regularly verify the correct accuracy of the amount that is paid to all the
employees. All the wages or time should be revised on annual basis (Zaqout,and et.al 2018).
Provision for Leave: All the employees of Hilton is empowered with their job protection if they
are absent from their work or if their health is in recovering process. HR department should keep
the record of all the employees who going to take leave or if emergency leave is provided.
Civil Right : This act is enacted to protect all the employees from the discrimination which is
faced in an organisation that includes the differences in race, colour, nationality, sex or religion.
So,if in company an individual is being faced by the employees than the HR department should
take action regarding this matter so that it will not create any issues later.
Safety and health: These laws are regulated by the Occupational Health and Safety
Administration that requires an organisation to compliance with this act in order to protect its
employees from unsafe work environment (Madi,and et.al 2018). If in Hilton, there is chances of
any hazardous issues than the HR department should maintain all the documentation in relation
with all materiel or equipments of hazardous used, should report about all the injuries that
occurred and should conduct proper training for any dangerous jobs that occur in the workplace.
Equal Pay : This law is enacted to provide the same wages to all the employees who are in same
position. Hence, its important for Hilton to carefully implement this act so that equal pay rate is
considered for all those employees who is in same position and having similar responsibility to
share otherwise it become illegal for the company if this act is not fulfilled.
After consider all the above legislation or law, its become necessary for Hilton to carefully
implement all the law in their overall management, as hindrance of any law will create a serious
issues for the whole organisation (Ashton, 2018). The HRM department of Hilton should need
to carefully examine all the laws as their department is responsible for correctly compliance of
employment or management related laws. The common laws that could create a huge impact on
the decisions of HR that include the medical laws, discrimination laws, laws of labour or similar
opportunities of employment etc.
7:Application of HRM practices in a work related context
Human resource management practices help employee to work effectively and efficiently
with motivation. HRM practice help organization in various ways such as assists in achievement,
increase productivity, profitability and also increased motivation and create positive
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environment. This also help management and employees I personal development as well as
career progression. Some of the best HRM practices are Safe and healthy and happy workplace,
performance linked bonuses, highlight performance, award ceremonies, knowledge sharing, fair
evaluation systems for employees etc. (Michael, 2019). During selection process HR face
challenge to select right candidate according to knowledge, skills and ability learning new things.
HR department of Hilton hotels also admit that for HR manager they select most focused
objective to prioritize customer preference.
At Hilton hotel every staff are related with their colleagues. They use HRM practice for
effective and productive work and to rise profitably. This way of working is beneficial for hotel
to operate different departments and also for various culture customers. By this technique staff
not see other staff as competitors they work as team and it will give benefits to the company.
Open way of communication help employees to less affected by social control and also help to
increase their networking. HRM practice help Hilton hotel as well as their employees and
workers. Open way of communication is type of HRM practice that help employees to improve
their team work. HRM practice also help Hilton hotel in recruitment process they help them to
identify right candidate for the vacant post. It also helps to get productive feedbacks from
employees and management team. HR practices helps in better decision-making ability and this
ability will help HR manger in staff maintenance and time of selection of candidate for vacant
position.
Job Specification
Job Role:
 Account Manager post in Hilton Hotel
Reporting to:
 Candidate must have required to report to HR manger Francis Smith
Timing:
 Employee must complete 9 Hours per day

Qualification:
 Bachelor's degree in Commerce, Sales, Communications or other related field,
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 Master Degree and internship experience may be preferred
Required Skills:
 Verbal and written communication skills
 Problem Solving Skills
 Ability to collect track and analyse large amount of data
CV
Name: Hardy Elba
Address: Room 76 14 Court Road London
Email: [e-mail]
Contact No.: 123456987
Objective: Looking for well reputed company when I can use my accountant and sales skills
and knowledge.
Education:
 Post Graduated from Charted Institute of Management Accounts in 2017
 Bachelor's Degree- Business Administration (2015)
Experience:
 Worked as an accountant in local company.
Skills:
 Effective uses of data and business intelligence
 Creative thinking to solve problems
 Strong verbal and written communication skills
 Familiar with Microsoft office application
Question Asked By Interviewer
 How do you build good client relationship?
 What is the process to Closing new client?
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 How was you experience as Accountant in your last company?
Selection Criteria:
Hilton is select candidate on the basis of their skills and abilities, experience,
qualification and understanding and awareness of their work.
Job Offer:
Hardy Elba
Room 76 14 Court Road London
25 Nov 2020
Dear Mr. Hardy
Congratulations, We are pleased to confirm you have been selected to work for Hilton as
ACCOUNT MANAGER. Your responsibilities as an account manager are as followed:
 Generate Sales
 Operate assigned customers
 Develop and maintain long term relationship with clients
We are delighted to send you this offer to be approved and signed from you to start the job.
We are look forward to work with you.
Sincerely,
Francis Smith
HR Manager
CONCLUSION
This report concludes that Human resources management has important role in Hilton hotel. It
also helps to understand the purpose and function of the HRM such as staff needs, performance
appraisal etc. This also help to understand the difference between internal and external
recruitment and their strength and weakness. It also critically evaluate the strength and weakness
of different recruitment approaches. This report evaluate and explain the effectiveness of human
resource practices which include training and development, staff management etc. Above explain
practices help to evaluate productivity and profitability of the company. It also helps to
understand internal and external factors that affect HRM decision-making and also explained and
identify the employment legislation this identification help to identify employee relations
management with laws. It also provides application of HRM practice and in the end it critically
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evaluates employee relation with application of HRM practice that help Hilton hotel to influence
its decision-making.
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Online
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brief-history-of-hilton-hotels>
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