Management and Operation Assignment - Rays Sunshine

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Define, compare and analysis the roles and characteristics of managers and leaders............1
2. Roles of management and leadership in the different situations.............................................2
3. Theories and models of approaches........................................................................................2
4. Strength and weaknesses of different approaches...................................................................3
TASK 2............................................................................................................................................4
1. Introduction of key operations of the organisation.................................................................4
2. Key approaches to operation management and roles of leaders and managers......................4
3. Importance and values of operations management in to accomplish business objectives......5
Key decisions taken by operations managers .................................................................................5
4. Factors within the business environment that impact on operational management and
decision making..........................................................................................................................6
5. How leaders and managers can improves efficiency of operational management to meet
with business objectives..............................................................................................................7
6. Applications of operations management and factors that impact in wider context ...............7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The report can be analysis on the basis of the gap of difference between a Leader and a
Manager. In case of manager, he has his own people to work whereas, leaders have people to
follow them. But Leadership and Management must go hand in hand to manage the entity and to
grow the entity over a period. Workers need managers to assign tasks (Johnston and Marshall,
2016). In this context, present report based on the Rays Sunshine which is the charity business
formed in 2003 and provide effectiveness at workplace. For gaining insight knowledge of the
company, present report covers define, compare and analysis roles, characteristics of managers
and leaders at workplace. Furthermore, it includes different theories that assists to accomplish
effectiveness in the chosen business unit.
TASK 1
1. Define, compare and analysis the roles and characteristics of managers and leaders
In respect to accomplish desired results, managers and leaders determines their role
which is most important element in the enterprise. Leaders of Rays Sunshine determines their
role to lead their employees so that they can easily solve customers. Furthermore, managers
assign roles and responsibilities as per interest areas and qualifications to create effective
functioning in the business.
Basis Leader Manager
Roles Leaders of Rays Sunshine
develop their roles through
perform different activities and
functions (Mohammadi,
Mozafari and Solimani, 2014).
Beside this, manager of the
business also ascertain their
operations to increase profits
that impact on the company
brand image.
Characteristic Leaders of the selected
business has roles to create
innovations and creativity
through they are able to
maintain effective results at
workplace.
On the other hand, managers
using same methods to
incorporate their aims and
objectives at workplace of the
Rays Sunshine.
1