Difference between Role of Leader and Manager in Starbucks UK

This presentation explores the difference between the role of a leader and a manager in Starbucks UK, including their characteristics and functions. It also discusses the importance of communication, honesty, commitment, and positive attitude in achieving organizational goals.

Management and
Operations
Task 1

Table of content
 Introduction
 Leader and manager
 Difference between role of manager and leaders
 Difference between characteristics of manager and
leader
 Analysis and differentiation between role of leader
and function of manager
 Conclusion
 References

Introduction
Leaders and managers are known as the persons who contributes in
effective execution of business activities. With the help both of them,
business entities attain their long as well as short term business goals.
Organization which is selected for this presentation is Starbucks UK
which coffee company executing business all around the world. It
covers topics such as differentiation between role and characteristics
of leader and manager.

Leader and manager
Leader: The person who is mainly responsible to lead a group of
people is known as leader. Main responsibility of leaders in
Starbucks UK is to make sure that all the subordinates are
working effectively and according to their direction or not.
Manager: An individual who is liable to manage all the functions
of an organization is known as manager. In Starbucks managers
work to administer operational activities and analyze that all of
them gets executed appropriately.

Difference between roles of
leader and manager
Basis Leader Manager
Role Motivator: Leaders in
Starbucks UK work as a
motivator in order to
enhance work quality of
staff members and increase
productivity of whole
organisation.
Administrator: Managers
in Starbucks UK work as
administrator as they have
to keep track record of all
the activities which are
performed by staff members
for betterment of
organisation.
Role Vision creator: In
Starbucks UK leaders create
vision for their team in order
to reach long term business
goals of the company.
Guide: They also guide the
employees in Starbucks UK
to perform all the tasks that
are allotted to them
effectively.

Difference between characteristics
of leader and manager
Basis Leader Manager
Charac
teristic
Communication: Leaders in
Starbucks UK have a quality
of communication which helps
them to interact with staff
members and establish good
relations with them.
Positive attitude: Managers
in Starbucks have positive
attitude which is beneficial for
them to interact with all the
staff members appropriately.
Charac
teristic
Honesty: Leaders are required
to have a quality of honesty as
they have to be honest with all
the employees in order to win
their trust.
Commitment: In Starbucks
managers have ability to fulfil
their commitment which is
made by them to employees.
It helps to increase
engagement rate of workforce
in operational activities.

Analysis and differentiation between
role of leader and function of
manager
In order to analyze roles of
leaders transformational
leadership theory could be used.
According to this theory leaders
have a responsibility of
identifying needs of organization
and employees so that they can
fulfill their requirements and
perform their role of motivator.

Continued...
For the purpose of analyzing all the
functions of managers
administrative theory could be
used. It helps to find an appropriate
manner in which organization can
be managed and administrated. It is
based upon departmentalization in
which different activities are
allotted to different departments to
attain a common purpose of the
organization.

Continued...
Description of management functions is as follows:
Planning: It is related to formulating plans for betterment of
organization In Starbucks managers formulate plans for organization
so that long as well as short term business goals of the organization
can be achieved.
Directing: At this stage managers provide their valuable supervision
to the staff members so that they can contribute in attainment of
goal of increasing profits.

Continued...
Organizing: This element of administrative theory is related to
organizing all the activities in appropriate manner so that business
operations can be executed effectively.
Staffing: At this stage managers recruit and select new talent for
the organization so that they can provide innovative idea and help
to reach the predetermined goals.
Controlling: It is last element of management functions in which
managers are required to control all the actions taken by them and
staff members.

Conclusion
This presentation concludes that leaders and managers have
to play various roles such as administrator, monitor, vision
creator etc. according to requirement of their job. In order to
accomplish all the personal as well as organizational goals,
they are required to acquire some characteristics. These are
communication, honesty, commitment, positive attitude etc.
with the help of it they can reach to organization's goals and
objectives.

References
Reid, R. D. and Sanders, N. R., 2015. Operations
Management, Binder Ready Version: An Integrated
Approach. John Wiley & Sons.
Slack, N. and Brandon-Jones, A., 2018. Operations and
process management: principles and practice for strategic
impact. Pearson UK.

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