Management and Operations

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Comparison between a leader and manager...........................................................................3
LO2..................................................................................................................................................5
P2 Roles of leaders and function of manager in different situational context.............................5
P3 Different type of leadership theory and approaches...............................................................7
LO3..................................................................................................................................................8
P4 key approaches of operations management............................................................................8
P5 Importance and value of operations management..................................................................9
LO4................................................................................................................................................10
P6 Factors that affects decision-making and operations management......................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Leadership and management are important aspects in a company which tend to influence
vision, mission, employees, production and delivery, processes and procedures in an
organisation. Leadership is about inspiring the people to comprehend vision of the company and
being motivated to achieve goals. Management is the administration of daily activities through
planning, organising, controlling, monitoring and directing people and resources for achievement
of specific targets and productive performance. Unilever is a British-Dutch multinational
corporation dealing in consumer goods and is headquartered in Rotterdam in the Netherlands and
London in the UK. It is involved in the manufacturing of food and drinks, cleansing agents,
beauty products, personal care, pharmaceutical products, breakfast serials and other fast moving
consumer goods. It has a high turnover of 53.7 billion Euros in 2017 and owns over 400 brands.
This report aims to compare and differentiate between role and characteristic of leaders and
managers and examine them in situational contexts, apply models and theories. The report also
highlights approaches to management and operations along with examining the relationship
bewteen leadership and management in a contemporary business environment.
LO1
P1 Comparison between a leader and manager
Leadership is inspiring the people to comprehend and follow the vision that is set for the
company and leads the way for motivation of achieving goals. Management is the
administration of daily activities in the organisation and deal with planning, problem solving,
controlling, directing people and resources, and monitoring the effectiveness and work
productivity in accordance to the established standards and values. Leadership and management
are part of the same role in a corporate culture and are complementary to each other.
Differences between leaders and managers
A leader is a person who influences and inspires people to achieve a specific goal and has
a vision tor others. Leader makes strategies to achieve that goal and possesses foresightedness
and other inspirational characteristics. Manager on the other hand is the person who manges the

organisation and is responsible for the direction, planning, organisation, control and coordination
and has the ability to get work done from the others and possesses problem solving and
management qualities (Wajdi, 2017).
On the basis of role and functions
Basis Leader Manager
Aim Growth and development in
accordance to vision and mission.
Achievement and completion of
particular targets to gain results.
Decision Leader facilitates the decisions Manager makes the decisions
Change They promote changes and movement They react to the implemented changes
by producing order and consistency
Approach Setting direction, mission and vision
for other employees, creating
strategies and big picture
Planning of details, establishing
agendas, setting timetables, allocation
of resources.
Style Motivational and Transformational Transactional and directive
Subordinate Followers Employees
Focus People Procedures and processes
Strives For effectiveness For efficiency
Conflict Considers and uses conflicts as assets Tends to resolve and avoid conflicts
People Aligns and inspires people Organises people
On the basis of characteristics
Leader Manager
Confident Disciplined
Highly visionary as has a vision for the entire
company
Effective in decision-making
Open minded and accepts changes Problem solver