Roles and Characteristics of a Leader and a Manager within Starbucks

This presentation discusses different roles and characteristics of a leader and a manager within Starbucks, the most popular premium coffee brand.

MANAGEMENT &
OPERATIONS

TABLE OF CONTENT
 INTRODUCTION
 MAIN BDOY
 CONCLUSION
 REFERENCES

INTRODUCTION
 A manager and a leader always play an excellent role within an organisation
in achieving final targets and objectives.
 However, effectiveness within role of a leader and a manager is highly
required for enabling organisation to do this.
 This presentation discusses different roles and characteristics of a leader and
a manager within Starbucks.
 Starbucks is the most popular premium coffee brand which currently coffee
café houses in many countries.
 Headquarter of the company is situated in Washington, United States.

MAIN BODY
 Comparison of various characteristics and roles of a manager and a leader
 Currently Starbucks is very reputed coffee café brand in across the world.
 The main reason behind its high reputation is the effectiveness of its various leaders and managers.
 In this situation, major roles and characteristics of various existing leaders and managers has been
discussed below in the comparative form.
 Roles and characteristics of a leader
 Informs team members about the task
 This is one of the key roles of a leaders within Starbucks company, in which the leaders
within company are responsible to inform different team members and employees about
the task.

CONTINUE….
 Basically, these tasks have given by a manager of company leader.
 In this situation, a leader within Starbucks have to inform its team members about
various tasks to complete them on time.
 Maintains coordination between manager and employees
 A leader within Starbucks plays a very effective role in maintaining a coordination
between the manager and employees.
 Basically, employees want to communicate their manager about any issues or matter,
in which their leader helps employees in coordinating with their respective manger.
 This role and characteristic of leader promotes effective employee relations as well.

CONTINUE….
 Situational theory of leadership
 According to situational leadership theory, leaders of Starbucks have to turn their
behaviours and styles of leadership according to organisational situations.
 This is necessary to a leader for taking very productive work through employees.
 Roles and characteristics of a manager
 Makes a productive plan
 Formulating or making a productive plan for the organisation is a major role of
the manager in Starbucks.
 The manager of company makes different plans for various activities to conduct
them in very effective manner in workplace.

CONTINUE…
 Provides guidelines to employees
 This is another very productive role or characteristics of Starbucks’
manager where it develops and provides different guidelines to
employees in workplace.
 These guidelines help to employees for working effectively in
workplace.
 Situational theory of leadership
 Administrative theory of Fayol is an appropriate theory of management
which guides the managers within Starbucks for properly monitoring
and controlling various activities of administration of organisation.

CONCLUSION
 On the basis of above findings roles and characteristics of a manager and a
leader are very essential to Starbucks for maintaining its very higher reputation
in the international coffee café business.
 The leaders and managers have currently enabled to this company for gaining
huge competitive advantage and profit margins in market place.

REFERENCES
 Books & Journals
 Zhou, H. and Li, L., 2020. The impact of supply chain practices and quality
management on firm performance: Evidence from China's small and medium
manufacturing enterprises. International Journal of Production Economics.
p.107816.
 Gao, F., 2017. Omnichannel Operations Management.