Hotel Management and Career Development

This report examines various hotel management styles and their impact on productivity. It specifically focuses on Feather Hotel and proposes the adoption of an effective management style. The analysis incorporates Maslow's hierarchy of needs to understand employee motivation strategies. Additionally, it assesses personal and managerial skills relevant to career development in hospitality, emphasizing self-reflection and strategic planning for professional growth.

DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Management functions and authority in selected industry...............................................1
M1. Effectiveness of management style for selected hospitality industry.............................3
1.2 Leadership Characteristics................................................................................................3
D1 Recommendation of leadership characteristics................................................................4
1.3 Communication processes in context of Hospitality industry..........................................4
1.4 Organizational culture of selected hospitality industry....................................................5
TASK 2............................................................................................................................................6
2.1 Personal managerial skills................................................................................................6
Personal statement..................................................................................................................6
2.2 Personal managerial SWOT analysis...............................................................................6
s...............................................................................................................................................6
D2 Importance of SWOT.......................................................................................................7
2.3 SMART MODEL for achieving objectives......................................................................7
TASK 3............................................................................................................................................7
3.1 Motivate the team to achieve goals and objectives of The Feather Hotel........................7
3.2 Managerial decisions made to support goal or objective achievement and recommendation
for improvement.....................................................................................................................8
TASK 4..........................................................................................................................................10
4.1 Assessment of own managerial and personal skills to support career development......10
4.2 Career developing planning based on own SWOT analysis including my development
needs.....................................................................................................................................10
CONCLUSION..............................................................................................................................10

INTRODUCTION
Development of Manager includes strategic steps to cultivate required managerial skills
within an individual. It includes different strengths of managers that needs to be increased.
Presented essay will highlight various terminologies related to managerial aspect of hospitality
industry. “THE FEATHERS HOTEL, UK” an international luxurious inn will be selected to
address given tasks in the plan. The study will revolve around different management styles and
its effectiveness in selected industry. It will also describe different communication processes and
barriers related to it. The essay will use SWOT and SMART model to understand different
leadership/managerial qualities. Presented study will show managerial skills within a business
and service context and emphasis on career development plan (Dixon, 2017).
TASK 1
1.1 Management functions and authority in selected industry
a)
Management is a systematic approach to accomplish any task with the help of proper
allocation of resources. It deals with different core functions of organization to align it with
organization's goals and objectives.
Hospitality Industry Management system performs activities like serving the guests,
managing food, dealing with food distributors and suppliers, functions related to tourism, travel,
hotels etc.
The authorities in Management system vary with different service sectors. In hospitality
Industry, different management authority exists from Line to functional.
The Feathers Hotel has distinctive management authorities such as Tracy Marper General
Manager, Head of People, Executive Head Chef and many more to deliver quality services to the
guests/customers.
b)
Differences and Similarities
Basis Autocratic Democratic Bureaucratic Lassies- faire
Differences It expects
perfect results
This style provides
utmost support and
It is rigid, solitary
focus on
This
management
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from team
members
irrespective of
their needs
and
requirements.
Autocratic
style adopt by
The Feathers
Hotel's
executives to
delegate team
members and
they are on
their toes to
deliver their
authentic
attributes.
motivation to team
members and achieve
goals. For instance, At
The Feathers, Head of
Chefs work with his
team and motivating
them to complete the
orders.
organizational goals
and strictly follows
the hierarchy. Do not
have any indulgence
of team
members/subordinate
s in decision making.
For example, General
Manger of hotel
ordering Head of
Chef without making
resources available to
team.
style don't
instruct or
breach
employees'
working style. It
delivers the least
guidance to
employees' and
unpressurised.
For instance
working culture
at Advertising
agencies.
Similarities Similar to
Democratic,
Bureaucratic
in terms of
goals
achievement.
Similar with laissez-
faire in terns of support
and development of
employees.
Similarities exists
with Autocratic style
as both follows the
policies and
procedures strictly.
Characteristics
align with
democratic as
both deliver
flexible working
condition to
employees.
Autocratic democratic bureaucratic laissez-faire
Merits Increases
productivity,
Increase
employees
Organization
goals can be
Creates flexible
and unpressurised
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maintain
formalized work
culture and
environment.
engagement,
increase
innovative ideas,
build friendly
environment.
achieved,
confidentiality is
maintained.
working
atmosphere.
Demerits Mangers are least
approachable.
Creative
workforce are not
utilized. Workers
has to follow
defined rules.
Time consuming,
different ideas
develop a sense of
confusions.
Highly rigid and
specific to follow,
less supportive
managers.
Develops least
responsible and
inactive team
members
M1. Effectiveness of management style for selected hospitality industry
Selected Hospitality Industry “THE FEATHERS HOTEL” adopts a combination of
Autocratic and Democratic Management style. Autocratic style is effective as it delivers quality
and standard services such as For example The Quills, The Courtyard rooms etc. of the hotel.
Democratic style is effective for the organisation as it fulfils personnels' requirements and
demands in terms of motivation, support and inspire participative working behaviour in the hotel
(Stoyanov, 2017).
1.2 Leadership Characteristics
Leaders must have certain qualities to deliver appropriate guidelines and inspiration to
their team members. These qualities/characteristics such as Inter personnel skills, honesty,
Confidence, Values helps a leader to influence employees to achieve desired goals.
Interpersonal skills is emotional intelligence/ soft skills to understand the needs of
employees, inspire them and cultivate confidence within them and deliver specific recognition to
each and everybody within the organization (Smith and Dodds, 2017).
Confidence is the most required quality of manager that portray his/her strong image in
front of their team members/ subordinates. It delivers accuracy and assurance to the decisions
and actions made.
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Honesty has positive impact on workforce regarding any announced/ decided
information. It increases reliability of leader among team members. Honesty incorporates Ethics
and integrity as priorities.
Creativity Skills: Leaders are creative and innovative. They can bring out changes in the
same old product.
D1 Recommendation of leadership characteristics
Manager at Hospitality Industry must have “Interpersonal skills”. It delivers motivation
to employees, customers satisfaction, Recognition and respect to subordinates. Prompt decision
making deliver strategic effect to the industry.
Like for example interpersonal skills in The Feather hotel can support manager in
building and creating new relationship.
1.3 Communication processes in context of Hospitality industry
Communication is the process of exchanging message from one person to another or
group of person.
Communication Process Explanation and example
Verbal Process of using words, gesture and expression to deliver
and exchange any thought. Verbal communication is
important to eradicate faulty situations.
For instance, on the spot variation in menu planning of any
event in hotel will be circulate among Chefs verbally to
save time.
Written E-mailing, Letter writing, reports, tenders etc. are forms of
written communication. It is more professional and reliable
than Verbal and Non Verbal processes (Bolden, 2016).
For example, writing letter to supply manager to provide
required equipments for cooking purpose in hotel.
Non Verbal Gesture, Body language, Voice tone, expressions are some
important elements of Non verbal communication.
Hospitality Industry need efficient personnel to deliver
positive, warm responses to their customers as well as
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employees.
For instance, a receptionist in a hotel receiving guests with
smiling face, servers offering food with respect etc. are
basic non verbal communications.
Barriers to effective communications
Wrong Channel Complicated mode of communication which is difficult to
understand.
Language Hotel/organization have employees speaks different
language.
Physical Distractions Arises when message is misinterpreted due to noises,
hurdles, distances between or among communicators.
1.4 Organizational culture of selected hospitality industry
Organization culture of named hotel like The feather is ethical and specific. They are
engaged in following the task culture where all the employees are given with specific role to
perform. Also ethics are been followed there so that they can create workers satisfaction.
The Feathers Hotel has distinctive segmented features based on “Demographics”. It has
efficient hotel features for different preferences of customers. It has segmented services for
infant children and pets and diversified food and drinks are available based on culture.
Based on “Economic”, the Feather hotel has adequate financial risk assessment, policies
and incorporate with governance, relevant financial audits, protections to stakeholders and long
term commitments to retain them. Like for example economic changes are managed by the
named hotel The feather by renewing the policies and procedures of organisation. (Bolden,
2016).
Strong legislature structure of The Feather has provided it strategic legal framework. It
has incorporated Corporate Social Responsibility as its policies. It has been managed by The
Feather providing safe and secure working conditions to employees. The Coaching Inn Group is
a strong supportive element to provide it a strong legislative outlet. Demographic changes like
change in lifestyle pattern are been managed by increasing quality of services.
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TASK 2
2.1 Personal managerial skills
Management Skills- I have a Good problem solving capabilities and a quick decision maker
Leadership Skills- I can do Team management and team building
Interpersonal skills- I have Inhibit emotional intelligence and can understand and motivate
people.
Communication skills- I have Great listening skills, friendly and posses empathy.
M3. CV and personal statement
Human Resource Manager
Name: John Lewis
Age: 32
Email Id:
Achievements: Employee of the year in JW Mariott in 2013
Qualification: Btech, MBA in human resource management
Experience: Worked for 3 years in JW. Marriott
Personal statement
I inhibit required qualities of managers for your esteemed hotel. I assure you to deliver
desired organizational objectives. I am detail oriented and innovative with great interpersonal
skills. I am looking myself with more generous skills developed in hospitality industry. I will be
highly encouraged to be a part of your esteemed industry.
2.2 Personal managerial SWOT analysis
STRENGTHS
Quick decision maker
Problem solver
Interpersonal skills
analytical skill
WEAKNESS
Time management
Detail Oriented
OPPORTUNITIES
Being source of Inspiration at workplace
Continuous development of different hard
THREATS
Environmental issues
Competitors with equal capabilities and
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and soft skills. qualifications.
D2 Importance of SWOT
SWOT analysis is important in order to know about personal strength and reduce the
weaknesses in oneself. The personal skills SWOT analysis will help one to learn more about
themselves. Carrying out a personal SWOT analysis is an important step towards finding life and
career direction.
2.3 SMART MODEL for achieving objectives
Depending upon SWOT analysis in SMART model can be helpful in setting the
objectives.
ACTION PLAN FOR Conflict Management-
By using the SMART model objectives has been defined to manage the conflict.
To reduce the conflict situation will be analysed for a period of 1 month. Also Listen to
the situation based on facts and clarify it.
Ask for specific cause of conflicts and analyse both the parties.
Conduct conflict management training on weekly basis for 1 month as development session.
Ask for Resolutions from involved people.
Develop strategic win- win resolving plan for both teams.
Asking feedback from peer group and customers for monitoring and evaluation.
TASK 3
3.1 Motivate the team to achieve goals and objectives of The Feather Hotel
According to the given scenario, as an operation manager of The Feather Hotel. For
motivating the team to achieve goals and objectives of the company, Maslow hierarchy of needs
theory should be utilise if organisation is unable to increase employee's payment due to
economic downturn.
Motivate by rewarding system: In the above situation employees can be motivated by praising
and rewarding. I will reward employees according to their performance that will develop healthy
as well as competitive working environment that will help to achieve organisational goals and
objectives. Confidence must be boost among the employees, in such order operational manager
can praise or give applause for better performance of employee in front of everyone can boost
the confidence of individuals and team members and encourage them for doing best of them
(Stoyanov, 2017).
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Friendly work culture: As an operational manager I will focus on developing friendly work
culture within the organisation and build healthy relation with employees. By this, team
members coordinate easily with each other and share their thoughts and ideas that build
understanding between them and it boosts their confidence to work together and motivate them
to achieve organisational tasks
3.2 Managerial decisions made to support goal or objective achievement and recommendation
for improvement
In order to achieve goals and objectives of The Feather Hotel I have to make various
managerial decisions to make effective operational and functional process (Nikhade and et.al.,
2018). Operational manager cannot take decisions without justification. Proper planning and
research is required in order to make any decisions.
Maslow's Hierarchy of needs
The Hierarchy of need by Maslow is one of the best theories of motivation which concern
with needs, satisfactions and motivation of employees. There are five stages of needs:
[Source: Maslow's hierarchy of needs, 2018]
First is the basic need requirement of employees for survive include food, clothes, drink,
shelter, sex, sleep, air and warmth. Without fulfilling these primary need our body and mind
cannot function properly. As an operation manager, I will provide comfortable working
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Illustration 1: Maslow's hierarchy of needs

condition, necessary breaks and reasonable working hours that can improve behaviour of
employees and increase their work performance.
Safety need include personal security, health laws, job security, protection from
accidents, financial security, etc. In the economical weak condition of the company can bring
fear in employee's mind about their job, salary, etc. So my aim is to providing them safe working
condition and most important building a trust and giving them job security that will ensures them
about their work, also giving them secure fixed salary. By this employee feel secure and safe and
it will result in their better work performance and increase productivity (Bolden, 2016).
Psychological needs include social needs and self esteem needs. Social need also called
belongingness and love need that is refer to a sense of valuable and acceptance feel by
employees (Łuczak and Wolniak, 2015). Some employees By building a good relationship with
the employees, I can motivate and encourage them to work better and increase their potential. As
an operation manager, I will make sure that each employee of the hotel have good
communication with one another, I will encourage cooperative teamwork, and present my self as
a kind and accessible manager and promote good work-life balance.
According to the Maslow's theory it is important for manager to build an effective
relation with the team members. It help in motivating employees as well as communication to
achieve task efficiently (Smith and Dodds, 2017). For this I will make decisions to conduct get
together and meeting of team members that will help to know about employees behaviour and
their value.
Recommendation
 There should be proper performance management system to monitor performance of
team members and accordingly rewards or awards should be given to them (Hsu, Su and
Tsai, 2015).
 Employees should motivate and encouraged to enhance and improve their
communication skills and hotel should set up policies and regulations to take care of
employees need and their satisfaction.
TASK 4
4.1 Assessment of own managerial and personal skills to support career development
Covered in PPT
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4.2 Career developing planning based on own SWOT analysis including my development needs
Covered in PPT
CONCLUSION
From the above report, it is analysed that there are various management style in hotels.
The Feather Hotel is required to adopt the best management style and take effecive managerial
decisions for enhance productivity. Managerial and personal skills was also analysed that helped
in career development. Maslow hierarchy of need theory helped in to analyse how employees
and team can motivated in critical situations.
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REFERENCES
Books and Journals
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development. (pp. 143-158). Routledge.
Dixon, N.M., 2017. The organizational learning cycle: How we can learn collectively.
Routledge.
Smith, B. and Dodds, B., 2017. Developing managers through project-based learning.
Routledge.
Stoyanov, S., 2017. A theory of human motivation. Macat Library.
Wilson-Wünsch and et.al., 2015. The making of hospitality managers: The role of knowledge in
the development of expertise. Journal of Human Resources in Hospitality & Tourism.
14(2). pp.153-176.
Hsu, P.F., Su, Y.W. and Tsai, C.W., 2015. Developing a Hierarchy Model for Selection of Social
Media Manager. International Journal of E-Adoption .(IJEA). 7(1). pp.17-31.
Nikhade and et.al., 2018. E-Attendance Manager: A Review.
Łuczak, J. and Wolniak, R., 2015. Problem-solving and developing quality management methods
and techniques on the example of automotive industry. Manager. 22(1). pp.237-250.
Online
Maslow's hierarchy of needs. 2018. [ONLINE] Available Through:
<https://www.simplypsychology.org/maslow.html>
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