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Managing People in Organisations Assignment - McDonald's

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Added on  2020-10-22

Managing People in Organisations Assignment - McDonald's

   Added on 2020-10-22

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Managing People inOrganisations
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Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1PEOPLE RESOURCING......................................................................................................1Recruitment and selection process.........................................................................................3INDUCTION PROGRAM.....................................................................................................7TRAINING PROGRAMMES................................................................................................8CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
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INTRODUCTIONManagement of people is most crucial factors within a hospitality industry which supporta company to achieve success in marketplace. Because in hospitality industry employees areconsider as the person who directly interact with customers and represent the brand on behalf oftheir services (Bush and Middlewood, 2013). McDonald's is an American fast food brand whichis headquartered in California and operates its franchises throughout the world. This reportelaborates about the concept of people resourcing, its importance as well as challenges facedduring it along with the explanation of recruitment and selection process used by McDonald's. Inaddition to this it also discuss about the importance of induction and training program within anorganisation along with major challenges faced during execution of this process. MAIN BODYPEOPLE RESOURCINGPeople resourcing refers to the process of acquisition, development, retention and properutilisation of human resource in order to fulfil the organisation's operational need. It focuses onensuring that the proper flow of skilled and competent personnel must be their within theorganisation so that they objectives can be achieve effectively. McDonald's always strives toattract and hire best workers as they support in performing well which contribute towardachieving success. People resourcing share certain benefits which support McDonald's inachieving greater market success:People resourcing help in improving the quality of performance as it support indeveloping a skilled and competent workforce which contribute toward achieving thetargets in an effective manner through their skills and capabilities. For instance, byresourcing people with good communicational skills, McDonald's will be able to enhancethe employee-customer interaction. This support in making customers feel valuable andcomfortable at place which provide more satisfaction (Cartwright and Cooper, 2012). It also support in improving the employees performance as with the recruitment of moreworkers the working pressure will get reduce as the work get divided among others. Thisin turn will provide employees more time to focus on their current performance which inturn will improve the business process and McDonald's will be able to deliver more valueto its customers. 1
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People resourcing also support in bringing new or fresh ideas within the organisation thatsupport in satisfying the customer need in an appropriate manner. For instance,McDonald's generally hire people that are young and among 60% of the total employeesare under the age of 20 years. So this support them in bring fresh or new ideas as per theview point of young people because majority of its customers are youngsters. These all are the benefit of people resourcing for McDonald's which support them inachieving success and improving the performance at marketplace (Davies and Harty, 2013). Butapart from this there are certain challenges that may be faced by McDonald's while resourcingpeople and these are as explained below:Candidates receiving several job offers:- As the demand regarding the skilled workersare increasing candidate get more option to choose from large pool of job offers. This is one ofthe biggest challenge for McDonald's in resourcing people as they have to deal with offers thatare given by its competitors. This affect the hiring process of McDonald's as they sometimes notget the employees with adequate skills due to more attractive offers provided by othercompetitors. Lower employee retention:- This is one of the most common issue faced by most of thecompanies. As employees turnover get increased if they get unfair environment, behaviour orcompensation at workplace. Lower employee retention may affect the performance ofMcDonald's which in turn will also affect the image of restaurant within the marketplace. These are the challenges that are generally faced by McDonald's during resourcing ofpeople which have an direct impact on the overall performance. But in addition to this there arecertain trends that are current prevailing in market regarding the people resourcing. This willsupport McDonald's in improving the organisational culture as well as quality of performance byhiring and placing right candidates within the company (Hällgren and et. al., 2012). Followingare the trends within people resourcing:Social recruiting strategy:- This is one of the most trending process of resourcing peoplethroughout several different places by attracting large number of people using social media sites.Under this strategy McDonald's can place the recruitment ads over social media sites to attractfresh talents who are not aware about company's hiring sites. Diversity in hiring people:-It is one of the most prevailing concept among the employersthat operates their business over different geographical area. This support a company in dealing2
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