Table of Contents INTRODUCTION...........................................................................................................................1 Activity 1.........................................................................................................................................1 Covered in Booklet................................................................................................................1 Activity 2.........................................................................................................................................1 Comparison of how different organisations apply the marketing mix...................................1 Produce and evaluate a basic marketing plan for an organisation..........................................8 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................13
INTRODUCTION In every organisation marketing plays an essential role in establishing relations among clients as well as the firm offering in marketplace. It is considered as a set of activities that are undertaken through organisation for promoting their product and services. Generally, it includes the advertisement, selling as well as delivering goods to customers or another business. Also, it is the process of enterprise that developrelationsand satisfy consumers. In order to attain the success it is very crucial for the manager of marketing to apply appropriate market approach. Market is a place which offers a platform to purchaser as well as seller.For this report the chosen company is Coca Cola which is an American corporation, producer, retailer and marketer of non alcoholic beverage concentrates as well as syrups. Its headquarters is in Georgia, Atlanta, US. The purpose of this report is to understand the key roles and responsibilities of marketing functions and its relations with organisation. Marketing mix of two companies are compared as well as their application into the process of planning for achieving its objectives. Along with this a market plan is prepared and evaluated for the selected are also mentioned in this report. Activity 1 Covered in Booklet Activity 2 Comparison of how different organisations apply the marketing mix Marketing mix is considered as a placing the appropriate products at correct time. This basically concentrates on consumers satisfaction as they has various desired from the product of the firm. This aids in marketing planning and also assists in facilitating data regarding the target marketplace (Baack, Harris and Baack, 2013). Therefore, company can launch their goods according to the expectations of the clients. Success as well as growth both depends upon how the organisation treat their customers and how it satisfy them. Mainly marketing mix have four components that are products, price,place, promotion. This is utilise by the organisation to promote their goods so that it can acquire more market share as well as earn high profitability. Mostly whole firm apply this tools for developing effectual marketing plan. Coca Cola utilise it to enhance reach into international market. Components of marketing mix facilitates the 1
perception regarding the price, people, goods, positioning and so on. This assists them in making strategies. The 7P's of marketing mix are explained below: Illustration1: Marketing Mix Source:Marketing mix, 2018 Marketing Mix of Pepsi and coca cola: Basis of differenceCoca colaPepsi ProductCoca cola is an world famous andleaderinsodabeverage andleadsinalmost200 countries.Ithasan impressivelybiggestproduct portfolio in which almost 500 wellknownbrandsname consistinitanditalso providesalmost3900 beverages and their choices. In its product portfolio they have Pepsiissecondlargestsoft drinkplayerinthewhole world and implement various strategiesandtacticsto competeincompetitive environment.Italsolarge chain of products in which soft andenergydrinks,cereal, snacksandsportsfoodwith bottledwaterandother merchandiseconsistintheir 2
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almost21billiondollarfor them out of them 19 are in category of low calorie choices and preferences. In its product portfolio consist of coca cola that is one of most popular and highestsellingproductin whole world and sprite, fan-ta, dietcokeandMinutemaid with dell valle are their main brand name in name of their company. product portfolio (Baines, P., Fill, C. and Page, K., 2013). Its most products added in product mixbyacquisitions.Ituses generic and intensive growth strategy helps in enlarge brand portfolio.Itisoneofmost recognizableandoneof valuable brand name in whole world.Therelargeproduct chain helps in enlarge business objectives and attain desirable goals and objectives. PriceCoca cola and Pepsi are fierce rivals and major competitors in beverage segment. They have competitive pricing and prices of coca cola are not too much high and in beyond for average consumers and not too low that give impression that they offer low quality of beverages. Its pricingstrategyisbasedon building brand loyalty among theirconsumerbase.They produce in bulk their products andservicesthathelpsin reducetheirpricesin comparisontopurchasinga singleproduct(Campbell, MartinandFabos,2018). In pricing strategy of Pepsi that itspricesarevariedand company has large product line andbrands.Itusemarket orientedandhybridvalue pricing strategy and most of its products should sell in market byusingmarketoriented pricingthathelpsinremain pricestoremainalways competitiveinmarket.In hybrid pricing they keep gap in discounted pricing and regular pricingsothatcanenhance their sales easily. In addition to decreasedemandoftheir productssuchassodathat increase their competition level 3
Therepricingstrategyhelps themtobringharmonious resultsinorganisationto enlargebusinessgoalsand objectives. more fierce in coca cola and Pepsi. PlaceCocacolapossessan extensiveandlarge distributionsystemandsold theirproductsandservices morethanin200countries worldwidein6operating regionsinwhichincludes Europe, America and pacific EurasiaandAfricaaretheir majormarketsinwhichit leads and sell on an average 1.9billionservingsofcoca cola at day basis. In olden days it rely on bottling packaging system and distribution. It now focus on their multiple channel ofdistributionanddealsin many more products in which consistofconcentrates, beveragesandsyrupsand ownsgreatbrandnameby puttingmarketinginitiatives (Clow and James, 2013). Their bottling partners make efforts inmanufacturing,packaging anddistributetoofferfinal In case of Pepsi its presence is atglobalmarketplaceto distributetheirproductsand services. It uses two types of distributionnetworkby retailersandbyonline merchandisers.Therealmost products are available at retail storessuchassupermarket, grocery stores and convenience stores so that they can reach at largeno.ofconsumersand enlargemarketopportunities. Theyalsoapplylocalised strategies.Allthese distributors helps to Pepsi to selltheirproductstotheir ultimate consumers. All these factorshelpsthemtoattain large market share with goals and objectives. 4
products and services to their consumer base. Their bottling partners or companions closely related with their consumers in which includes various grocery stores,vendorsand convenience stores and movie theatres and parks that help in enhance their sales. PromotionDue to fierce competition in market place they use various strategiestoreachatlarge consumerbasetoearnhigh revenue and it spends lot of amount on advertising and for promotions.Itsusesboth traditional and modern mode ofpromotionsfortheir productsandservices.It launches its taste and feeling campaign in olden days that helpsinunitetheirpopular brands. Its brand approach that isadoptbythemthatshift frompreviousmarketing strategy and tactics. Inpromotionalstrategies includesadvertising,sales promotion,directmarketing and public relations are major factors that contributes in their build strong relationship with theirconsumerbase(Blythe, 2012). Advertising is one of important attribute that helps to reachatlargeno.of consumers.It avails TV ads andvariouscampaignsand socialmediathatisbiggest source to communicate in well mannerwiththeirpotential consumer base. It uses social mediatoconnectwiththeir consumersandfollowersto engage with them. PeopleInolderdaysorganisations concernedonlyabout Inpeopleconsistofno.of peopleoremployeesthat 5
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consumers and themselves but inmodernworldtheyare associatedwithemployees, shareholders, press or media, partners and general public are majorpeoplethatarevery importanttoachieve organisationalgoalsand objectives (Dibb and Simkin, 2013). associatewiththemitisan multinational company so they havelargeworkforceand consumers,competitorsand shareholdersandpressplays importantroletoaccomplish organisationalgoalsand objectives. ProcessInprocessconsistofwhere andhowconsumerswill purchasetheirproductsand services and added values that helpsindevelopastrong relationshipandinteractive experience to their consumer base. With help of e commerce andotheradventshelpsin growthineaseofbusiness (Finch, Nadeau and O’Reilly, 2013).Itismostsuccessful organisation because it directly interact and transact with their consumersbyusingvarious methods and tools. To build strongrelationshipwith consumers in process consist ofadoptingnewmarketing mixinwhichpromoteand deliverhighvalueproducts It uses two important source to manufacture and then deliver to ultimate consumer base by retail chain to reach at large consumerbaseandchoose various distributors thatcan reach at large consumer base. 6
and services that helps in attain goals and objectives. Physical evidenceIn physical evidence consist of factorsthatinfluenceto consumersbeforepurchasing their products and services. In thatfactorincludesphysical environment,packaging, supporting and collateral that helps in present in well manner in front of consumers. It helps inunderstandperspectiveof consumersandbuildscape accordingly. Itisbestinitsscapeof productsandservicesthat attract large no. of consumer baseanditsproductsare identifiedbytheirlookand logo is self sufficient to make itsownimageinmarket (FISK, 2013). From the above discussion it has been summarised that coca cola is one of famous brand name in market and use various strategies and tactics in all sphere of their business. In that scenario they use distribution network and competitive pricing strategy in comparison to Pepsi which is an fierce competitor in same field and use various tactics to connect with people to attain goals and objectives. The 7p's of marketing mix that are utilising by coca cola as well as Pepsi have shows that both of them are selling their products at reasonable prices. This reflects respective company understand that consumers mostly attract towards those firm who facilitates the products or services at affordable price and also with standard quality. Therefore, it can obtain consumer loyalty as well as the effective performance that assists company to attain sustainable success and growth so that they can survive for the longer duration into competitive marketplace (Hair Jr and et.al, 2015). Also respective firm give training to licensees in order to maintain similar standards and quality. Marketing mix aids to improve effectual marketing plan so that company can able to satisfy their clients by facilitating products according to their demandsand requirements. This also assists to develop effective strategies in order to enhance their reach at international market so that respective company can gain more than average profitability. In case organisation is capable to create a strategic marketing plan then chances of 7
obtaining success have been maximised. This aids to identify the new opportunities into marketplace, if any new products can be introduce as per the demands so that it can become successful. Produce and evaluate a basic marketing plan for an organisation Marketing plan is considered as a document or blue print of the business organisation that shows the strategy of marketing for the new products. This usually concentrates on certain time duration as well as covers the marketing details regrading actions, costs, budgets and so on. It also provides clarification regarding consumers and clients. This assists in drafting the message related to marketing which will produce outcomes for the organisation. A marketing plan involves the explanation about recent conditions of the business enterprise (Joshi, 2012). It permits firm to know their target clients. This aids the organisation to introduce new product as well as improve the existing one so that this can be effectually acquire more market share. As the firm Coca-Cola is planning to launch new products that fruit juice it is for the age of 5 and more. The marketing plan involves strategy for specific product. Executive summary: The company Coca Cola want to make a new products in order to capture more market share. It want to introduce Coca Cola fruit juice as a new product as well as target people who are the age of 5 and more. Vision and Mission: “Vision and mission isto capture market share and facilitate fruit juice to their customers”. Objectives: “To launch fruit juice for increasing mare than 15% market share in 2 years”. Marketing mix for fruit juice: This is crucial for the organisation to utilise marketing mix so that their marketing plan can be implemented effectively as well as Coca Cola can introduce their new product easily. All the elements of marketing mix are explained below: Product:It can be explained as any tangible and intangible things which satisfies the requirements of the customers (Kongstvedt, 2013). This is the thing that Coca Cola planning to launch for entering into new segment by introducing that is fruit juice. 8
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Price:Price is considered as n essential components for the firm and clients. Usually customers are more serious about price therefore, it is always reasonable. Price of the fruit juice will be starts from£20 and more than that as per the quantity and flavours. Place:This that elements where business organisation launch its new products.Coca Cola is launching their new products firstly in the region of the United kingdom. Promotion:It is manner by which firm can develop product awareness among their clients. Thus,Coca Cola will utilise various promotional tools that is television, social media and so on. All these aids them to enhance their reach. People:This is the one who purchase the products of the organisations. They are also considered as a consumers when they buy any kinds of goods. Coca Cola will facilitates their products to all people. Process:This is the way through the the company execute their products (Malhotra, 2015). Therefore, the process utilise by Coca Cola for it new goods areinitially some samples are going to be introduce into stores, shopping malls, and so on if response as well as feedback are favourable then more products are manufacture. Physical evidence:This is known as the essential elements as various clients generally have faith on that which they can touch that is physical products. Coca Cola is a famous brands their new products that is fruit juice are facilitated into all stores, malls, cafeteria and many more. SWOT Analysis: StrengthsWeaknessesOpportunitiesThreats Itprovidestheir products at affordable pricewithstandard quality. Doesnothasmore uniquenessin comparisontotheir competitors. Itcanlaunchmore flavoursintotheir drinks products . Theyhavetherivals such as Pepsi. It has operating their business in all over the world. Highcostof transportation. It can provides a way tohealthconscious individuals. Variations of economy into the nation. Marketing Evaluation: 9
This is considered as a technique that is utilise through firm after marketing plan as well as assists to examine the new products success or failure (Pike, 2015). It aidsCoca-Cola to create correct action plan in order to develop their quality and delivery service. Marketing budget: This assist firm to examine the cost in creating the plan of marketing as well as also their methods so that Coca Cola can understand the expenditure that can be occurred in overall process regarding introducing new products. Marketing budget will be approx£15, 000. ParticularsAmount(£) Promotions4500 R&D7500 Online marketing3000 Total15000 Marketing tactics: This is considered as a marketing toll that Coca Cola can apply for informing customers regrading their new product. As there are many tactics that can be utilise by them are shopping malls, social media etc. STP ANALYSIS: This is refers as the segmentation, targeting and positioning. This develop efficiency and value of the marketing (Rossi, Allenby and McCulloch, 2012). Organisation segment their market in order to identify the potential clients then target those customers for specific marketing communication which are made to positioning the offers as well as brands so that they stand out from competitors. The STP analysis of Coca Cola are as follows: Segmentation:in this stage, Coca Cola considered the large market and distribute it into segments. Herein, base of the segments are determined and profile of each segments are developed. This also, ensure that selected are appropriate. The respective firm select large market as well as divide it into smaller units. BasisCoca Cola(Fruit Juice) GenderBoth male and female 10
AgeAbove 5 years MarketInto the large region of UK Targeting:Coca Cola determine to whom they are going to target. Therefore, this ascertain each segment to find out the value that into whole market segment. It apply the differentiated approach and also target lower, middle and upper class individuals. Positioning:At last, positioning is developed for whole target segments. Herein, goods are positioned competitively in segment. Coca Cola build a USP for their brand in that segment. They are positioned themselves as an international brand. Therefore, they position its new product that is fruit juice with the help of advertisement through celebrities. Return on Investment: This can assists business organisation either it will be in gainful position or not as well as the amount of money they are gaining after introducing of new products. This can also assist Coca cola company to know their profitability. Expansion: Expansion assists organisation to enhance their market reach so that the firm can able to gain more profitability as well as attain the success into competitive market and can grow effectively. Customer response: This is most essential things that is to know the response regarding new products of the business organisation (Shaw, 2016). If this will be positive than they can sustain easily onto market place as well as in case this will be negative than it may create difficulties for the firm. As they can not capable to meet the customer desirables. Strategic Actions: The strategy of Coca Cola company is to facilitate stand quality of products or services which is the fruit juice in UK market. Therefore, this will develop good opportunities for business enterprises so that it can beat the competition into market. Measure for monitoring and evaluating progress: For measuring as well as monitoring the marketing plan Coca Cola can considered few measures in order to accomplish the objectives. The above plan can be evaluated by management information system , monitoring requirements and preferences of the consumers. Also, action 11
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plan will assists the manager ofCoca Cola to evaluate as well as measure in effectual way so that their objectives can be achieved at specified periods. Moreover, it will also aids firm to accomplish sustainability for long duration. CONCLUSION As per the above report it has been concluded that marketing plays a crucial role for the organization to sell its commodity and services to the user as well as it also concentrate to satisfy the persons wants. Some role and responsibilities of marketing functions in market research, packaging, distribution and so on. The interrelationship of marketing with other functional areas that are HR, finance etc. marketing mix of two companies are compared and the marketing plan are prepared in order to launch new products into for attaining the objectives of the company. 12
REFERENCES Books and Journals Baack, D. W., Harris, E. G. and Baack, D., 2013.International marketing(Vol. 3). Sage. Baines, P., Fill, C. and Page, K., 2013.Essentials of marketing. Oxford University Press. Blythe, J., 2012.CIM Coursebook Marketing Essentials. Routledge. Campbell,R.,Martin,C.andFabos,B.,2018.Mediaessentials:Abriefintroduction. Bedford/St. Martin's. Clow, K. E. and James, K. E., 2013.Essentials of marketing research: Putting research into practice. Sage. Dibb, S. and Simkin, L., 2013.Marketing essentials. Cengage Learning. Finch, D., Nadeau, J. and O’Reilly, N., 2013. The future of marketing education: A practitioner’s perspective.Journal of Marketing Education. 35(1). pp.54-67. FISK, R. P., 2013. lMPRESSION MANAGEMENT 26 IN SERVICES MARKETING: A DRAMATURGICAL PERSPECTIVE.Impression management in the organization. p.427. Hair Jr, J. F.,and et.al ., 2015.Essentials of business research methods. Routledge. Joshi, M., 2012.Essentials of marketing. Bookboon. Kongstvedt, P. R., 2013.Essentials of managed health care. Jones & Bartlett Publishers. Malhotra, N. K., 2015.Essentials of marketing research: A hands-on orientation. Essex: Pearson. Pike, S., 2015.Destination marketing: essentials. Routledge. Rossi, P. E., Allenby, G. M. and McCulloch, R., 2012.Bayesian statistics and marketing. John Wiley & Sons. Shaw, S., 2016.Airline marketing and management. Routledge. Online Marketingmix.2018.[Online].Availablethrough <https://www.tutor2u.net/business/reference/the-extended-marketing-mix-7ps> 13