Communication Practices in Organisations

People in
Organisation

Table of Contents
INTRODUCTION ..........................................................................................................................4
SECTION A- COMMUNICATION PRACTICES.........................................................................4
1.1 An analysis of the benefits to organisations of effective communication........................4
1.2 An analysis of the policies and procedures that are used to enhance communication within
organisations...........................................................................................................................5
1.3 An explanation of legislation relevant to communication within organisations..............6
1.4 An evaluation of how organisational structure impacts on the communication methods
used.........................................................................................................................................8
1M1 An analysis of the impact new technologies have on organisations’ communications
systems and practices...........................................................................................................11
SECTION B- TEAMWORK.........................................................................................................12
2.1 An assessment of the benefits of teamwork to both individuals and to organisations.. .12
2.2 An analysis of why teams might fail to meet their objectives........................................14
2M1 An evaluation of the impact of leadership styles on teamwork...................................15
2D1 An analysis of the application and effectiveness of teamwork in a given organisation.15
SECTION C- REMOTE WORKING ...........................................................................................16
3.1 An explanation of the implications of the different ways in which people work ‘remotely’.
..............................................................................................................................................16
3.2 An evaluation of common working practices used by those working remotely in different
contexts.................................................................................................................................17
3.3 An analysis of leadership styles appropriate for remote working..................................18
SECTION D- SUPPORT AND MONITORING STRUCTURE..................................................20
4.1 An explanation of how Human Resource departments can provide support and monitor
people within the workplace.................................................................................................20
4.2 An assessment of the policies and procedures designed to support and monitor people in
the workplace........................................................................................................................21
4D1 An evaluation of the impact of legislation on employee relations management in different
organisational contexts.........................................................................................................22
CONCLUSION .............................................................................................................................23

REFERENCES..............................................................................................................................24

INTRODUCTION
People in an organisation represents to the human resource and employees playing vital
role in success and growth of the company. Workforce of an entity are the pillars of it enabling it
to perform in the prescribed form, completing tasks in given time frame and implementing all
strategical plans into action, facing real situation for attaining organisational goals and objectives
(Wójcik and et. al., 2020). The current report is developed on Century Ltd. a wholesaler of
electronic and telecommunication parts and technical equipments. Century Ltd. was founded in
2003 a privately owned firm which is facing problems in managing their workforce causing
absenteeism, staff turnover and reduction in productivity as sales units are describing due to
demotivated employees and low moral of working. The report covers an in-depth evaluation of
practices and procedures required to perform in relation to workforce and to keep them satisfied.
The assessment acknowledges several aspects for gaining knowledge about the cause of
problems. At first communication practices are evaluated where benefits, procedures and
legislations of effective communication are identified along with the impact of organisational
culture and structure over it. Moving forward, teamwork and its benefits for organisation and
individuals will be identified with determining the reasons for failure of teams objectives.
Moreover, remote working styles and their implications on the organisation will be examines as
well as leadership style that is best to adopt by leaders for those who are working remotely. At
the end, support of HRM to the staff while developing policies and procedures for monitoring
them and their performances are also highlighted.
SECTION A- COMMUNICATION PRACTICES
1.1 An analysis of the benefits to organisations of effective communication.
Communication creates the foundation of organisational success, growth and effective
achievement of goals and objectives (Kools and Stoll, 2016). Effective communication and
interaction practices makes sure that all information is reaching to all relevant parties, reducing
any chances of miscommunication and misunderstanding which can lead to dissatisfaction and
lack of trust. It is the responsibility of managers and top level individuals to make sure that
effective communication practices are flourishing in the firm in several forms oral, written,
formal, informal and others. Benefits of effective interaction are presented underneath in context
of Century Ltd.:

 Increases Productivity is the foremost advantage of effective communication and
interaction. A crucial but essential function of managers of Century Ltd. is to generate
culture where effective communication is flourishing. This practice will rendering better
clarity to employees about their duties and goals resulting in higher productivity and
increased number of sales.
 Higher level of creativity and employee engagement in firm will automatically
improve as workforce will be kept informed which motivates them to search for new
innovative ideas of working (Ahmad, and et. al., 2017). Effective interaction with
personnels will increase their feel of belongingness which makes them more participative
and engaged in work assigned to them. The workforce or Century Ltd. will be more
involved in company and improvise their practice for making sales and stay motivated for
working efficiently.
 Reduced staff turnover and absenteeism is the most effective benefit in case of
Century Ltd. as this is the major issue of the firm leading to unsatisfactory results and
sales units. Effective communication practices will lead to better relationships between
managers and personnels and they get rapid solutions of any issue they are facing while
working in office and outside the workplace.
1.2 An analysis of the policies and procedures that are used to enhance communication within
organisations.
Communication practices which are utilised and flourishing in organisational culture
needs to be developed before developing strategies and documenting them. It is very necessary
for Century Ltd. for developing their effective communication strategy and identify practices in
accordance to it and then document them in form of company's policy and procedures. Keeping
staff informed is the core task for encouraging their interest, keeping them motivated and
improving inputs (Burzová, 2019). The suggested policies and procedures which are useful for
Century Ltd. for enhancing communication within the workplaces are as follows:
 Develop two way communication practice- This is the best communication policy
which is currently used by most organisations for interacting with staff and keeping the
flow of information. The two way communication practice once adopted by Century Ltd.
will induce employee engagement in operations and keep them motivated enough to work
appropriately.

 Ask for feedback- This is procedure which is followed in two way communication
where staff is asking for suggestions and point of views of staff. Century Ltd. is
recommended this practice as it will enable the firm to increase creativity by getting new
innovative recommendations from staff for performing activities and operational plans
resulting in improvised productivity and sales.
 Introduce employee participation- By keeping staff informed and asking for their
suggestions brings creativity and improves their motivation standards which
automatically engages workforce in entity and results in higher participation. This policy
of is also recommended to Century Ltd. for reducing absenteeism and staff turnover as
they will be receiving job satisfaction and recognition (Santa, 2015).
 Develop Protocols- One of the best form of increasing communication flow in Century
Ltd. is by introducing protocols. For example, in case of addressing several number of
employees with same form of communication managers of Century Ltd. can make use of
emails. This is one of the easiest way to reach to maximum personnels and by following
all protocols in formal manner.
 Team Briefing- This is a method which refers to bringing the whole team of
subordinates together and sharing information by making face to face communication
aimed towards the respective topic. This will enhance communication within Century
Ltd. as employees and managers are together and engaged in the process together.
1.3 An explanation of legislation relevant to communication within organisations.
Legislations refers to the laws and regulation prepared and enacted by law makers that
are present on either national, local or state. Few legislations are developed by governments and
legislators in relation with organisational communication as well. These legislations bound the
company to follow them in order to keep staff informed and let them know about all the required
information.
Legislations are only applicable when the company has specified number of employees
providing basis for good and strong communication practices for all types of organisations. Few
legislations which are required to be followed by Century Ltd. in order to maintain good and
effective communication practices are presented below in next section:
 Data Protection Act, 1998 GDPR, 2018- This is a regulation which is developed by the
Parliament of United Kingdom which contains rules and policies in relation to employees