Role of Effective Communication | Assignment
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Added on 2020-02-14
Role of Effective Communication | Assignment
Added on 2020-02-14
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People in organization1
Table of ContentsINTRODUCTION................................................................................................................................3TASK ...................................................................................................................................................3task1: COMMUNICATION PRACTICES...........................................................................................31.1 Benefits of effective communication:........................................................................................31.2 Communication policy and procedures.....................................................................................41.3 Outline of legislation relevant to communication within Century Ltd and its impact .............51.4 Organizational structure and its impact on communication method.........................................6task 2: TEAMWORK...........................................................................................................................72.1 Benefits of teamwork.................................................................................................................72.2 Analysis of team failure.............................................................................................................82.3 Evaluation of impact of leadership styles on teamwork............................................................9task 3: REMOTE WORKING ...........................................................................................................103.1) Explanation of different ways in which people work remotely..............................................103.2) The common working practice used by those working remotely in different context...........103.3)Analysis of leadership styles appropriate for remote working................................................11Task 4: SUPPORT STRUCTURE......................................................................................................124.1. Explanation of human resource (HR) department..................................................................124.2 Assessment of policies and procedure designed to support people.........................................124.3. Assessment of practices used to support people at work place...............................................13Task 5: RECOMMENDATION..........................................................................................................145.1 Work place practises that impact on people within the Century Ltd.......................................145.2 Recommendation.....................................................................................................................14CONCLUSION..................................................................................................................................15REFERENCES...................................................................................................................................162
INTRODUCTIONWorkers play a very important role in success of organizations as they make efforts andrender services to customers so as to satisfy their needs and wants. Henceforth, it is essential humanresources manager to manage employees by making effective employment policies and regulations.This will help in creating better working environment in the workplace. Century Ltd is a mediumsized local company who is facing operational difficulties due to high absenteeism, staff turnover,poor morale and drop in sales. In this assignment, role of effective communication, team workingpractices and organizational structure will be explained to ensure better working environment.Moreover, different types of leadership styles, HR policies and procedures and remote working willbe examined so as to give appropriate advices to Century Ltd management to mitigate their staffabsenteeism. TASK To: Managing director of Century LtdFrom: Research analystsDate: 22nd June, 2016Subject: Staff administration TASK1: COMMUNICATION PRACTICES1.1 Benefits of effective communication:Communication is regarded as the process of exchanging information by the means ofspeaking, writing or any other medium. In businesses, it is essential for companies to ensureeffective communication in the workplace (Wilkens and Minssen, 2010). This will help the firms inconducting their operations without any hazards. Some of the advantage of effectivecommunication is given below:Accomplishing target goals: Effective communication helps the staff to understand theirwork and mitigate their difficulties. Further, it will result in enhancing their performance to a greatextent. This in turn, Century Ltd will be able to fulfil their business aims and objectives. Reduce conflicts: In workplace, conflicts can incur due to misleading of information or poorcommunication. By ensuring effective communication, Century Ltd managers will be able toresolve workers conflicts and issues faced by the organization (Du, Bhattacharya and Sen, 2010). Enhance job satisfaction:Regular communication with workers provide a sense of feelingthat they are valuable part of the organization. Therefore, it increases their motivational level andencourage in performing better. This in turn, Century Ltd can enhance employee’s job satisfaction3
to a great extent. Strengthen relationship: Effective communication enable the firm to understand wants,desires and needs of employees. On the contrary, at a Century Ltd personnel will be able to identifybusiness aims and objectives. It builds stronger relationship between employer and employees sothat healthy working environment can be created. Team building: It also assist in reducing unnecessary competition within differentdepartments of the organization by developing team working (Nur, Can and Yalcin, 2011). This willhelp the employees to work willingly with each other that will further assist in enhancing workersproductivity. Ideas and innovation : In the organization if there is open communication then company getnew ideas and innovation. For example Century Ltd Employee and management came to knowwhat type of change need in the organization and with employees ideas they can easily achievesuccess. Customers are also great sources of idea it help in making a improvement in products andservices (Hobbs and Armstrong 2013). to is so because if employee of the Century Ltdcommunicate effectively with customer they came to know there taste and preferences which willbe very helpful for them. Hence form the above discussion it is cleared that effective communication act as a sourcesof information. It also help Century Ltd in decision making process and determine variousalternative course of action of problem.1.2 Communication policy and proceduresAll the organizations design communication policy and procedures so as to deliverinformation and share views, ideas and suggestions with each other. Century Ltd Plc is the thirdlargest supermarket chain established in the year 1869 and operates in different countries of theworld. It has developed its communication strategy by taking into account the beliefs, values,customs and languages etc. Internal communication in Century Ltd is designed in such a way inwhich both employees and managers took active participation in flow of information. Itscommunication policy and procedures include following rules which are given below:All the plans and policies must be communicated to staff member so that they canunderstand their work and perform accordingly. Two -way communication is undertaken by Century Ltd so that suggestions can be acquiredto bring operational efficiency in the business. It must ensure that equal opportunities must be given to all the workers to take part inplanning and management. It helps to motivate workers to encourage them to perform much4
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