Recognition of Prior Learning – Performance& Knowledge Evidence Documentation

This document provides information about the performance criteria and evidence documentation for Recognition of Prior Learning in the Diploma of Security and Risk Management course. It covers topics such as the establishment of an OHS system, hazard identification, risk management, system evaluation, security operations coordination, and security risk management options.

Recognition of Prior Learning – Performance& Knowledge Evidence Documentation
Course: Diploma of Security and Risk Management
Core Unit 1: CPPSEC5001A Establish and maintain an occupational health and safety system
Element Performance Criteria Student Experience Evidence Reference
Establish an OHS system 1.1 OHS system is developed which clearly states
commitment to OHS and compliance with legislative
requirements .
1.2 OHS roles and responsibilities for all employees are
defined.
1.3 Financial and human resources for the effective
operation of the OHS system are established and
implemented.
1.4 OHS induction and training program is developed and
made available to all employees.
1.5 System for OHS record keeping is established and
maintained to allow identification of hazard , risk and
injury patterns.
Management systems that can
help organisations and
continually improve their
work health and safety
performance and compliance
in regard health and safety
legislation and standards.
Responsibility to take cares
of own health and safety
along with one who are
getting effected by acts.
The human resource
department have well-
established all the resources
to provide the maximum
optimistic of the heath series.
Yes the induction and
training have been given to
employees in order to have
increase the level of stability
Hazard Identification
Assessment and
Control Procedure
Employee Standing
Instructions – 2017

1.6 OHS information and procedures are communicated
and explained to all employees in an accessible format in
accordance with legislative requirements.
in company.
Yes the pattern are
maintained to establish the
clear understanding in
realistic to element which are
hazardous to company.
The company have
establishment the accurate
level of procedure to have
explanation to employee in
easy way to increase the
accessibility of development
in company.
Hazard Identification
Assessment and Control
Procedure
Employee Standing
Instructions – 2017
Yes a the time of inductance I
have experienced the
development OHS activities
in company.
We were secretary states
about obligation and rights
which are parts of the code of
conduct.
Proper level of training in
given aging the hazardous
activities taken place in
workplace.
Yes I have experienced the

maintained of accoutres
records which can have
recording of pattern which is
tasking place.
The code of conducts is
brief being explained to all
employee in which have
experiences the reference of
OHS information and
procedure.
Establish participative
arrangements for OHS 2.1 Consultative processes are established and maintained
to ensure maximum OHS vigilance and compliance of all
employees.
2.2 OHS issues raised through participation and
consultation are acknowledged and resolved promptly.
2.3 Feedback from OHS consultation and any changes to
procedures are recorded and communicated promptly to
all employees
Yes it has been established
for sharing information about
health and safety.
Yes more level of issues
have raised due t
appreciativeness which have
been resolved promptly by
looking towards proper level
of guidelines.
Participation in consultation p
rovides with opportunity to
constructively in health and
safety issues & contribute
ideas for improvement along
work team in implementing
good workplace safety
practices
Yes the have
experienced it
development as
consultation process.
I have raised the
issues revealing
health and safety
benefited which
promptly being
solved to proper ode
of conduct
No I have not
experiences in more
personal way but I
have analysed that
proper performances
on feedbacks are
taken.
Establish procedures for
managing hazards and
risks
3.1 Procedures for identifying hazards and managing
risks are developed in accordance with legislative
Yes, there is proper level of
development as per
legislature to have actually
I have analysed that
there is degree
identifying hazard by

requirements.
3.2 Hazard identification is addressed at the planning,
design and evaluation stages of any change in workplace to
ensure new hazards are not created.
3.3 Procedures for selection and implementation of risk
control measures in accordance with the hierarchy of
control are developed and maintained.
3.4 Inadequacies in procedures for hazard identification
and risk control are identified and new measures promptly
established.
well-developed to have the
proper way of understanding
the elements which are
necessary (Fertat and
Cherkaoui, 2018).
No, there is no existence of
en surety that new hazard will
not take place but it reduced
the risk of happening.
No, the company have the
proper and equals
maintenance of risk control
measure, the employees are
treated equally by employer.
There is level of promptness
which have been satisfied in
level of infrequency along
with responsibility in
procedures for hazard
identification and risk
control.
HR ones along with
development of
legislative
requirement which
helps the company to
make adequate level
of producer
development.
There is proper
evaluation of pre and
post hazards along
with proper level of
hazard identification
and addressing by
planning, design and
evaluation stages
At time of training
and developments
the control measure.
Evaluate system
effectiveness 4.1 Evaluation of the OHS system is undertaken
using verifiable evidence .
4.2 Improvements to the OHS system are developed and
implemented to achieve organisational OHS objectives.
4.3 Compliance with the OHS legislative framework is
continually assessed to ensure that legal obligations are
met.
Survey your employees at the
end of training Can be Test
the knowledge of your
workers before and after the
safety training. Along with
measure performance
improvement through
analysis of your accident
records.
Yes there is remembered of
improvisation which helps in
I have evidence over
the verifiable
divergence that is the
code of conduct
which is making over
all development as
per employees have
the development of
code of conduct in
effective way.
I have experienced

4.4 All OHS documentation is maintained in accordance
with legislative requirements
the getting to aim and
objective of health care along
with implementation of plans
an achievement of goal and
objective.
There is proper level of
measurement d the OHS
documentation I regard to
have formulation of
legislative requirements to
have bungies the effective
level of procedure in
development of market at
effective level (Almost and
et.al., 2018).
the changes in OHS
guideline in order to
have achieved of aim
and objectiveness.
As a employee I
have analysed that
there comparative
level of OHS is
developed to have
greater level of
adjustment in
meeting up
obligation as per the
legislative
requirement.
References
Fertat, L. and Cherkaoui, A., 2018. Occupational health maturity by combined AHP and fuzzy comprehensive evaluation methods. In 30th IBIMA conference.
Almost, J.M. and et.al., 2018. A study of leading indicators for occupational health and safety management systems in healthcare. BMC health services
research.18(1).p.296.
Core Unit 2: CPPSEC5002A Coordinate security operations
Element Performance Criteria Student Experience Evidence
Reference
Confirm operational
requirements 1.1 Operational objectives are reviewed and confirmed as
complying with client, organizational and legislative
requirements.
Work health and Safety act
2011 provides employees to
work in safe and secure
condition.
Internet Security
Glossary

1.2 Performance targets, security resource availability and
operational constraints are assessed against operational
plan.
1.3 Security resources are acquired and allocated in
accordance with operational plan.
1.4 Communication skills are used to conduct team
briefing to ensure information exchange and confirm roles,
responsibilities and operational objectives.
Security resource tool such as
Wireshark, meta sploit can be
used in the work place in
order to protect employee’s
data
It is important for proper
allocation of security resource
so that no personal
information can be leaked.
Written and verbal
communication were used to
do team briefing in order to
make roles and
responsibilities clear of
employees
I have analysed that health
insurance was provided to
workers.
I have analysed that various
information management
practices were used in
workplace.
I have analysed that adequate
allocation of resources
increases operational

efficiency.
I have communicated using
email, fax and draft.
Implement security
operations 2.1 Security operation is implemented in accordance with
operational plan within designated timeframes and budget.
2.2 Operation is monitored to ensure quality and
compliance with Occupational Health and Safety (OHS)
and legislative requirements.
2.3 Deviations from operational plan are identified and
remedial action implemented consistent with organisational
procedures and budgetary constraints.
2.4 Communication systems and equipment are used to
ensure an accurate and ongoing exchange of information.
Operations needs to be
implemented by keeping in
mind budgetary aspects of
company so that financial
cost can be reduced.
Keen monitoring and
complying is necessary in
order to ensure quality of
security operations.
Gaps are needed to be
analysed so that organization
can work upon it and
overcome them. Action plan
can also be made.
Various communication
equipment’s such as
Bluetooth, smart phone was
being used.
I have analysed
that security
operations were
fulfilled in given
time frame.
Workers are
provided with safe
and secure
working
conditions.
I have analysed
that if resources
are not properly
allocated
budgetary aspects
can get delayed.
I have analysed
that technology
has made
communication
better.
Review and report
security operations . 3.1 Security operations are reviewed and outcomes
documented to inform future operations.
3.2 Reports addresses extent to which operational
Security options needs to be
reviewed for future
organizational success
(Rantanen and et.al., 2017).
I Have analysed
that it has made
work efficient and
better.
I have experiences

objectives were achieved and provides recommendations
on changes to future operations.
3.3 Report is finalized in an appropriate format in
accordance with organizational procedures and legislative
requirements.
3.4 All records are maintained in accordance with
legislative requirements with due regard to client
confidentiality.
Action plan was made to
analyse the extent to which
objectives were being
achieved.
Report format must be precis
so that it is easy for the
workers to understand it. It
must contain various policies
which needs to be addressed
by individuals.
No information related to
clients personal detail must
be out.
that through action
plan gaps were
being fulfilled.
I have analysed
that no proper
format of report
can make it
ineffective.
I realised that
information is
being hacked can
reduce clients trust
(Evangelinos and
et.al., 2018).
References
Rantanen, J. and et.al., 2017. A global survey on occupational health services in selected international commission on occupational health (ICOH) member
countries. BMC Public Health. 17(1).p.787.
Evangelinos, K. and et.al., 2018. Occupational health and safety disclosures in sustainability reports: An overview of trends among corporate
leaders. Corporate Social Responsibility and Environmental Management, 25(5), pp.961-970.

Core Unit 3: CPPSEC5003A Assess security risk management options
Element Performance Criteria Student Experience Evidence
Reference
Determine security risk
1.1 Applicable provisions
of legislative and organisational requirements ,
and relevant standards for assessment activities are
identified and complied with.
1.2 Type and nature of security risks are determined based
on an accurate and current assessment of the
client's operating environment and core business
operations.
1.3 Security risks are ranked in terms of degree of risk and
linked to potentially suitable treatment options .
1.4 Degree of risk is determined by an assessment of
current and valid data.
The General Statement of
Intent, the Organisation
section, and the
Arrangements section. The
General Statement of Intent
outlines the importance that
the organisation places on
health and safety and the
commitment that can be
expected.
Security risk that can be
arrived in organization
includes hacking of personal
data.
Security risk such as hacking
of personal data is really
high, also risk of theft is
nominal.
Current and valid data are
being observed and revised
from time to time.
I have analysed that
organization who are engaged
in following health and safety
Management
system glossary

standards creates employee
loyalty.
I have applied various
technological knowledge in
order to secure clients data.
Various tools has been used
to secure data.
This has helped in increasing
reliability of data collected.
Identify and assess
treatment options . 2.1 Treatment options are identified and confirmed to be
commensurate with the identified type, nature and
cause of security risk.
2.2 Treatment options applied in a similar context are
researched and assessed for effectiveness against
documented and verifiable evidence .
2.3 Criteria for assessment of risks against treatment
options are consistent with recognised industry practice and
relevant standards.
2.4 Treatment options appropriate to the full range of
potential security risks are selected and prioritized
according to established criteria.
Management systems that can
help organisations and
continually improve their
work health and safety
performance and compliance
in regard health and safety
legislation and standards.
Backup of important data can
be taken by organization.
They are kept consistent with
recognised risk and industry
practice.
Treatment options that are
available for security risk
I have analysed
that human errors
and natural threats
can be a cause of
security risk.
I have analysed
that verifiable
evidence was
collected to make
data look reliable.
Criteria are being
met by
organization
I have experienced
that treatment
options available
for solving
problem related to
security risk have

includes by implementing
technological solutions for
the risk
solved the issues.
Review and present
findings 3.1 A report outlining assessment findings and
recommended treatment options is prepared
and presented to relevant persons.
3.2 Analysis and recommendations are clear, coherent and
consistent with terms of reference and supported by
verifiable evidence.
3.3 Advice outlining possible consequences of not
implementing recommended treatment options is included
in the analysis.
3.4 Effective interpersonal techniques and presentation
procedures are used to enhance understanding and
acceptance of recommended treatment options.
Report must outline the main
points which needs to be kept
in the mind of client. This
will assist them in effectively
implementing security
solutions.
Terms of reference define the
purpose and structures of a
project, committee, meeting,
negotiation, or any similar
collection of people who have
agreed to work together to
accomplish a shared goal
(Trouw, Rangel and Cable,
2018).
If treatment option is not
being availed, then
organization efficiency can be
reduced.
The various inter personal
techniques include effective
communication.
I experience that
report having
appropriate
guideline can help
organization in
increasing security
aspects.
It helps in
achieving goals
and objectives.
I have analysed
that it can increase
threat for firm.
I have
communicated
effectively in order
to solve problem
(Mobjörk and
et.al., 2016).
References
Trouw, A., Rangel, A. and Cable, J., 2018. XYO Network: Security Risks and Mitigations.
Mobjörk, M. and et.al., 2016. Climate-related security risks: Towards an integrated approach. SIPRI.

Core Unit 4: BSBCUS501A Manage quality customer service
Element Performance Criteria Student Experience Evidence
Reference
Plan to meet internal and
external customer
requirements
1.1. Investigate, identify, assess, and include the needs
of customers in planning processes
1.2. Ensure plans achieve the quality , time and cost
specifications agreed with customers
Company needs to ensure that
they are engaged in doing
marketing research so needs
and demands of individuals
can be evaluate. They must
also be engaged in doing
consumer feedback. By
getting feedback company
can also improve their
existing services which will
help them in gaining
competitive advantage.
I have analysed that doing
market research can assist
organization in knowing
about the issues which are
being faced by customers
during planning process.
Employee
instruction report
Ensure delivery of quality
products and/or services 2.1. Deliver products and/or services to customer
specifications within organisation's business plan
2.2. Manage team performance to consistently meet the
organisation's quality and delivery standards
2.3. Assist colleagues to overcome difficulty in meeting
customer service standards using leadership, supervision,
coaching and mentoring
Delivering products and
service according to needs
and demands of consumers
will assist them in increasing
consumer loyalty. This will
also assist firm in gaining
competitive advantage. It will
help them in reaching out
large range of consumers.
Enhancing performance of
team is really essential so that
I have experienced
that meeting out
the needs and
demands of
consumers has
increased liking of
the products and
services which are
being sold by
organization. It has
also help them in

the service quality of
company improves and also
they are able to achieve their
goals and objectives. Also
effective communication can
help team members in
building better bond that
assists firm in growing.
colleagues to overcome
difficulty in meeting
customer service standards
using leadership, supervision,
coaching and mentoring.
Bond can be made by making
use of effective
communication. It has also
helped organization in
increasing employee
engagement
gaining
competitive edge.
I have experiences
that by motivating
team members,
service quality can
be enhanced and
improved that
supports
organization in
achieving goals
and objectives.
I have analysed
that effective
communication,
leadership has
helped frim in
enhancing skills
and abilities of
employees. It has
assisted firm in
growing.
Monitor, adjust and review
customer service 3.1. Develop and use strategies to monitor progress in
achieving product and/or service targets and standards
3.2. Develop and use strategies to obtain customer
feedback to improve the provision of products and/or
services
3.3. Develop, procure and use resources effectively to
provide quality products and/or services to customers
Key performance indicator
and benchmarking can be
used by organization to
monitor and observe the
progress which has been
made by organization. These
tools will help them in
maintain and assessing
service
quality and standards.
I have analysed
that these tools
have helped
company in
analysing gaps and
it has also
supported them in
working on gaps
which has been
analysed.

3.4. Make decisions to overcome problems and to adapt
customer services, products and/or service delivery in
consultation with appropriate individuals and groups
3.5. Manage records, reports and recommendations within
the organisation's systems and processes
Consumer feedback can be
obtained by doing survey
(Helmreich and Schaefer,
2018).
Decision making must be
appropriate, in which
company comes up with new
and innovative solutions to
problems that has been
analysed.
It is recommended that
organization can make use of
updated technology in order
to grow.
I have experienced
that making use of
advanced
technology can
help company in
having competitive
edge.
References
Helmreich, R.L. and Schaefer, H.G., 2018. Team performance in the operating room. In Human error in medicine (pp. 225-254). CRC Press.
Core Unit: BSBMGT502B Manage people performance
Element Performance Criteria Student Experience Evidence
Reference
Allocate work 1.1. Consult relevant groups and individuals on work to be
allocated and resources available
1.2. Develop work plans in accordance with operational
plans
There is proper allocation of
resources along with role in
order to have the
development of all individual
in group at respective level.
Te appropriates mission and
Managing people
incident report

1.3. Allocate work in a way that is efficient, cost effective
and outcome focussed
1.4. Confirm performance standards , Code of Conduct
and work outputs with relevant teams and individuals
1.5. Develop and agree performance indicators with
relevant staff prior to commencement of work
1.6. Conduct risk analysis in accordance with the
organisational risk management plan and legal
requirements
visions will be prepared to
have the development at the
respective end to meet up
different level of strategy.
There is proper allocation of
work in gone according to
there respective level of
efficiency. The work was
allocated according to
outcome effectiveness.
There was bench mark set
among the employees along
with formulation of effective
formativeness of code of
conduct which turned to be
rules and regulation of
company.
The bench mark was set up
according to more than 20%
of average efficiency which is
tuning to be the maxim level f
efficient staff.
Risk analysis is the process of
identifying and analysing
potential issues that could
negatively impact key
business initiatives or critical
projects in order to help
organisations avoid or
mitigate those risks.
I have analysed resourceful

have the effective level to be
distributed in order to have
the handsomeness to the
different level of busies
perspective.
There were proper level of
developmental of plans in
more effective way.
Yes the have analyses the
resources are properly
distributed along with proper
level of efficiency.
The work was allocated
according to outcome
effectiveness.
I was evaluated on the basis
of the benchmark which has
been report set in the
development proper planning
in accompany in more
effective way.
The risks analyses has been
done in more appropriates
manner to have the reach over
different level of uselessness
perspective among the
developmental of ensues in
more effective and efficient
way.
Assess performance 2.1. Design performance management and review The methods are Plan Goals
and Set Expectations along
Yes the have
analyses the

processes to ensure consistency with organisational
objectives and policies
2.2. Train participants in the performance management and
review process
2.3. Conduct performance management in accordance with
organisational protocols and time lines
2.4. Monitor and evaluate performance on a continuous
basis
with Assess Progress
Holistically. There should be
no Overlooking for the Power
of Recognition. There should
be lastly Providing of
Ongoing Career Development
Opportunities.
There should be providence
of the overall level of
development is sense f
responsibility which making
them more effective in
developmental of business.
There is proper level of
considering the performance
management where the
employee who were
considered more level of
efficient are more level of
effective in developing the
business.
The monitoring and
evaluating of performance id
done through There was
bench mark set among the
employees along with
formulation of effective
formativeness of code of
conduct which turned to be
rules and regulation of
company.
resources are
properly
distributed along
with proper level
of efficiency.
The individuals
who are working
below the level of
expectation should
have
developmental of
motivation along
with moral
support.
Provide feedback 3.1. Provide informal feedback to staff on a regular basis Yes there is proper I have analysed

3.2. Advise relevant people where there is poor
performance and take necessary actions
3.3. Provide on-the-job coaching when necessary to
improve performance and to confirm excellence in
performance
3.4. Document performance in accordance with the
organisational performance management system
3.5. Conduct formal structured feedback sessions as
necessary and in accordance with organisational policy
providence of the feedback is
accomplishment of the
project work bases.
There is providence of proper
guidance to have
improvement with regard to
the service developmental in
more effective way. Proper
guidelines is given to take
appropriates and necessary
action and achievement.
Yes on job training provided
the relative level of
expedience along with proper
guidance in doing work at
effective level with
implementation of proper
level of strategy. This make
the level of excellence
developing the report.
The performance has the
totally level to be
documented in effective way
which is necessary to have
the underemphasis of
business along with take
which is needed to be
performed. The structured
session is astutely being
assigned to have the
development in order to take
profiler level of achievement
resourceful have
the effective level
to be distributed in
order to have the
handsomeness to
the different level
of busies
perspective
I have been
provided with
proper level of job
coaching over
different business
in understanding
the business in
more level; of to
have
developmental of
business
perspective in
more effective
way.

in company effectiveness.
Manage follow up 4.1. Write and agree performance improvement and
development plans in accordance with organisational
policies
4.2. Seek assistance from human resources specialists
where appropriate
4.3. Reinforce excellence in performance through
recognition and continuous feedback
4.4. Monitor and coach individuals with poor performance
4.5. Provide support services where necessary
4.6. Counsel individuals who continue to perform below
expectations and implement the disciplinary process if
necessary
4.7. Terminate staff in accordance with legal and
organizational requirements where serious misconduct
occurs or ongoing poor-performance continues
There is performance review
in making the existence to
have the developmental along
with self-improvement plans
which is considered to be the
accordances of the
organisational polices.
the human resources
specialist have the
developmental in making the
business in more appropriates
ways to have the proper belle
of understanding in the
business different
perspective.
The countenances level of
feedbacks is helping the
regulation to have
informativeness in terms of
different perspective of
business in more effective
way.
The monitoring have actually
had the property level of
reviews of business along
with developmental of task in
more effective and efficient
way to have the development
of business.
Yes there is necessary to
Yes the have
analyses the
resources are
properly
distributed along
with proper level
of efficiency.
The risks analyses
has been done in
more appropriates
manner to have the
reach over
different level of
uselessness
perspective among
the developmental
of ensues in more
effective and
efficient
way(Sailer, M. and
et.al., 2017).
The individuals
who are working
below the level of
expectation should
have
developmental of

have the providence of
support services which is
actually importances for
developmental o work.
The individuals who are
working below the level of
expectation should have
developmental of motivation
along with moral support .
The time when the situation
of services misconducts have
taken place the company have
the obligation to have the to
developed the business in
more effective way in
efficient development.
motivation along
with moral
support.
As a employee I
have analysed that
there comparative
level developed to
have greater level
of adjustment in
meeting up
obligation as per
the legislative
requirement.
References
Sailer, M. and et.al., 2017. Fostering development of work competencies and motivation via gamification. In Competence-based Vocational and
Professional Education (pp. 795-818). Springer, Cham.
Core Unit: BSBWOR501A Manage personal work priorities and professional development
Element Performance Criteria Student Experience Evidence
Reference
Establish personal work
goals 1.1. Serve as a positive role model in the workplace
through personal work planning and organization
1.2. Ensure personal work goals, plans and activities reflect
the organization’s plans, and own responsibilities and
accountabilities
In order to serve as an
effective leader, they are
advised to do proper planning
and time management. No
partiality must be done by
them. This help them in
achieving goals and
objectives.
Managing personal
work incident
report

1.3. Measure and maintain personal performance in varying
work conditions, work contexts and contingencies
As a leader the main
responsibility is to be
transparent and honest so that
employees trust can be build
up.
Performance must be
measured under varied
situations so that they can
improve their level of
performance. It will help
them in growing.
I have worked as a leader and
I realised that how effective
planning has supported me in
overcoming the situation of
uncertainty.
Set and meet own work
priorities 2.1. Take initiative to prioritise and facilitate competing
demands to achieve personal, team and organisational
goals and objectives
2.2. Use technology efficiently and effectively to manage
work priorities and commitments
2.3. Maintain appropriate work-life balance, and ensure
stress is effectively managed and health is attended to
Take initiative to prioritise
and facilitate competing
demands to achieve personal,
team and organisational goals
and objectives. It will support
leaders on growing.
Making use of advanced
technology can support
organization in achieving
team goals effectively.
For this employees must be
engaged in doing regular
exercise and take healthy diet
I have analysed
that prioritising
work has helped
me in finishing my
organizational
goals on time.
I have also
experienced that
doing exercise has
helped me in
maintain stress.
Develop and maintain
professional competence 3.1. Assess personal knowledge and skills
against competency standards to determine development
For assessing personal
knowledge and skills
individual must be engage in
I have experienced
that by making
PDP and action

needs, priorities and plans
3.2. Seek feedback from employees, clients and
colleagues and use this feedback to identify and develop
ways to improve competence
3.3. Identify, evaluate, select and use development
opportunities suitable to personal learning style/s to
develop competence
3.4. Undertake participation in networks to enhance
personal knowledge, skills and work relationships
3.5. Identify and develop new skills to achieve and
maintain a competitive edge
making PDP.
Feedback Will assist
employees in analysing the
areas where improvement is
must
Kolb learning style can be use
so that competence level can
be increased.
Participating in group
activities will help employees
to enhance their skills and
abilities.
PDP can help them in
identifying areas where they
need to improve. This will
also help them in analysing
new skills which is really
important (Lejeune,
Beausaert and Raemdonck,
2018).
plan can help
employee in
improving their
capabilities.
I experienced that
consumer feedback
is helpful for
bringing out new
and innovative
products and
service.
I have experienced
that participating
in group activities
can increase
confidence level
and
communication
skills of
employees.

Reference
Lejeune, C., Beausaert, S. and Raemdonck, I., 2018. The impact on employees’ job performance of exercising self-directed learning within
personal development plan practice. The International Journal of Human Resource Management.pp.1-27.
Core Unit: BSBWOR502A Ensure team effectiveness
Element Performance Criteria Student Experience Evidence Reference
Establish team performance
plan 1.1. Consult team members to establish a
common understanding of team purpose, roles,
responsibilities and accountabilities in
accordance with organisational goals, plans and
There proper level of consulting among in terms of
different level of business perspective in making teams
more level siccative also with assigning proper level of
role and responsibilities to have furtherer level f
developmental in effective way.
There should be proper developmental of plans win
asking proper feedback as the per the developing major
level of perspective of business.
Employee incident report

objectives
1.2. Develop performance plans to establish
expected outcomes , outputs , key
performance indicators and goals for work
team
1.3. Support team members in meeting expected
performance outcomes
This is making the business to make business to
establish expected outcomes, outputs, key performance
indicators and goals for work team
Consumer feedback can be obtained by
doing survey.
Decision making must be appropriate, in
which company comes up with new and
innovative solutions to problems that has
been analysed.
I have experienced that by making PDP and action plan
can help employee in improving their capabilities.
I experienced that consumer feedback is helpful for
bringing out new and innovative products and service.
Develop and facilitate team
cohesion 2.1. Develop strategies to ensure team
members have input into planning, decision
making and operational aspects of work team
2.2. Develop policies and procedures to ensure
team members take responsibility for own work
and assist others to undertake required roles and
responsibilities
2.3. Provide feedback to team members to
encourage, value and reward individual and team
efforts and contributions
2.4. Develop processes to ensure that issues,
concerns and problems identified by team
members are recognised and addressed
There should be proper level of planetesimal of
Belgium and tuck man theory to have the prior
implementation of coachwork at effectuate level to
reaches the diffract ensues teams developmental at
effective way of ensues.
The time when the situation of services misconducts
have taken place the company have the obligation to
have the to developed the business in more effective
way in efficient development.
There s proper level of providence along with
guidance in anastigmatic the developing the ensues to
have the proper implementation along with valuation’s
of different business perspective of ensues.
The countenances level of feedbacks is helping the
regulation to have informativeness in terms of different
perspective of business in more effective way.
The human resources specialist have the
developmental in making the business in more
appropriates ways to have the proper level of
understanding in the business different perspective.
The issues of the team communication long with
conflict pressing are major issues which have been
analyses in developing the baseness in more effective
way to have proper level of developmental in business
as per the different level of balminess prospective of
business..
I have analysed
resourceful have the
effective level to be
distributed in order to
have the handsomeness
to the different level of
busies perspective
Facilitate teamwork
3.1. Encourage team members and individuals to
The teams immenser have the been motivates the with
the level of development in terms of business
I have analysed that
prioritising work has

participate in and to take responsibility for team
activities, including communication processes
3.2. Support the team in identifying and resolving
work performance problems
3.3. Ensure own contribution to work team serves
as a role model for others and enhances the
organisation's image for all stakeholders
perspective of The human resources specialist have the
developmental in making the business in more
appropriates ways to have the proper level of
understanding in the business different perspective.
helped me in finishing
my organisational goals
on time.
I have also experienced
that doing exercise has
helped me in maintain
stress.
Liaise with stakeholders
4.1. Establish and maintain open communication
processes with all stakeholders
4.2. Communicate information from line
manager /management to the team
4.3. Communicate unresolved issues, concerns
and problems raised by team members and follow-
up with line manager/management and other
relevant stakeholders
4.4. Evaluate and take necessary corrective action
regarding unresolved issues, concerns and
problems raised by internal or external
stakeholders
There is providence of proper guidance to have
improvement with regard to the service developmental
in more effective way. Proper guidelines is given to
take appropriates and necessary action and
achievement (Lejeune, Beausaert and
Raemdonck, 2018).
The communication should have the proper level of
lien stage-manage to take defective level of disclosure
of business over the baseness in all aspects of
developmental in more evocative way of the over the
business in different level of business persistence of
business.
Yes on job training provided the relative level of
expedience along with proper guidance in doing work
at effective level with implementation of proper level
of strategy. This make the level of excellence
developing the report.
reference
Lejeune, C., Beausaert, S. and Raemdonck, I., 2018. The impact on employees’ job performance of exercising self-directed learning within personal
development plan practice. The International Journal of Human Resource Management.pp.1-27.

Elective Unit: BSBMGT617 Develop and implement a business plan
Element Performance Criteria Student Experience Evidence Reference
Develop business plan
1.1 Review and evaluate pre-existing strategic, business and
operational plan, if available
1.2 Analyse and interpret business vision, mission, values and
objectives
1.3 Consult with key stakeholders
1.4 Review market requirements for the product or service,
profile customer needs and research pricing options
1.5 Develop performance objectives and measures through
consultation with key stakeholders
1.6 Identify financial, human and physical resource
requirements for the business
1.7 Consider any permits or licences that may be required for
new activity
1.8 Write business plan
Strategic and operational plan
must be reviewed from time to
time, so that they can be
changed according to
conditions which are prevailing
in organisation.
Leaders must analyse mission,
vision and objectives so that it
becomes easy for them to
achieve it.
Key stakeholders are
consumers, employees,
government, suppliers.
Market requirements must also
be reviewed so that changes
can be made.
Performance objective like
increasing consumer
satisfaction must be achieved
by firm on timey basis
Adequate cash in flow is
required. To perform business
task in new start-up at least 10
employees are required.
Physical resource such has
machinery and plant is been
required.
Business plan report
I have analysed that
proper planning and
monitoring must be
done while
implementing
business plan. This
will help firm in
gaining competitive
advantage. It will
also support
business growth.
Monitor performance
2.1 Communicate business plan to all relevant parties and
ensure understanding of performance requirements and
The relevant parties to which
business plan must be
communicated are employees,
investors, suppliers.
I have analysed that
business plan when
communicated
helps in achieving
goals and objectives
effectively. In this

timeframes
2.2 Ensure skilled labour is available to implement plan
2.3 Test performance measurement systems and refine, if
necessary
2.4 Ensure timely reports on all key aspects of the business
are available, user-friendly and balanced in terms of financial
and non-financial performance
2.5 Report system failures, product failures and variances to
the business plan as they occur
Human resource must possess
adequate skills and abilities
such as managing pay rolls,
handling various software’s
(Chambers and Humble, 2017).
Key performance indicators can
help them in analysing key
financial performance. timely
reports on all key aspects of
the business are available,
user-friendly and balanced in
terms of financial and non-
financial performance.
System failures must be
reported in order to detect
errors.
objective of plan
must be clear to
employees. Also I
realised that
performance must
be tested of workers
so that they can
grow
Respond to performance
data 3.1 Analyse performance reports against planned objectives
3.2 Review performance indicators and refine if necessary
3.3 Ensure groups and individuals contributing to under-
performance are coached, and provide training where
appropriate
3.4 Review system processes and work methods regularly as
part of continuous improvement
Performance report must be
checked with the set amount of
goals so that gaps analysed can
be fulfilled.
Also the performance indicator
must be reviewed so that new
plan can be made if there
arises any gap.
In order to improve work
various methods can be used
like for example effective
communication can be used in
order to improve the quality of
service
I have analysed that
prioritising work has
helped me in
finishing my
organisational goals
on time.
Business plan:
Executive Summary: This business plan will be based on enhancing the sales and revenue of retail store which is Tesco. In this plan company will be
engaged in focusing on marketing promptly the goods and services so that they can reach out large range of consumers. They will also lay focus on
competitors by analysing trends which are being followed by them. This will support them in growing.

Company Description: Tesco is Britain’s largest retailer supplying consumers with high quality of Grocery products. It is the third-largest retailer in the world
measured by gross revenues and the ninth-largest retailer in the world measured by revenues. Company has also been listed on London stock Exchange.
They have also diversified into various areas like books, clothing, electronic items, food, toys, petrol software and many more specific areas.
Market analysis: The market analysis of Tesco can be done with the help of SWOT. Through it competitors, strength, weakness of company can be analysed.
This will assist company in making up their strategy that can help them in gaining competitive advantage.
Strength: Tesco is being engaged in providing high quality of products and services. For this they are also included in giving proper training to employees so
that their goals and objectives can be achieved. Company has also diversified their market by focusing on diversifying their market on other goods.
Company is also taking feedback from consumers on their main website.
Weakness: Sometimes Tesco finds it difficult to answer the queries of consumers, so this has laid negative impact on working aspects of Tesco. It has also
hindered their growth. They are also weak in making use of marketing channels. Firm is not promoting their products and services on social media
marketing. Tesco had to exit from the American and Japanese markets in 2012. Its failed export operations forced the company to close stores in Japan after
nine years and the US after 5 years.
Opportunities: They have the opportunity to invest in digital marketing channels in order to reach out large range of consumers. They also have the
opportunity to provide high quality of services in USA and Japan. This can be done by company through providing innovative and creative products to
consumers and analysing their needs and demands. This can help firm in growing and achieving objectives.
Threats: Tesco faced social media backlash when it launched its Christmas ad in 2017. People boycotted the store claiming a disrespectful act from Tesco
against Christian faith. With rising growth and performance of WalMart (with ASDA acquisition), Carrefour, and Aldi, Tesco’s biggest competitors, Tesco’s
market position can be threatened.
Product and services: They provide Grocery, food and various other products and service. Company is also engaged in analysing needs and demands of
customers. This has assisted them in growing. They also provide consumers with electronic items. This has helped them in growing and achieving their goals
and objectives.
Marketing and Sales: marketing and sales department of Tesco has been given opportunity to attract more consumers. Like for example they are engaged in
doing celebrity endorsement in order to attract consumers. They are also making use of various other mode of marketing like for instance print media.
Funding strategy:
Expenses Amount
Rent Pound 50

Salary of staff Pound 50
Total Pound 100
Reference:
Chambers, I. and Humble, J., 2017. Developing a Plan for the Planet: A Business Plan for Sustainable Living. Routledge.
Elective Unit: CPPSEC5005A Implement security risk management plan
Element Performance Criteria Student Experience Evidence Reference
Organise functions and
tasks 1.1 Applicable provisions of legislative and organisational
requirements , and relevant standards for risk assessment
activities are identified and complied with.
1.2 Roles and responsibilities associated with the
implementation of the security risk management plan are clearly
defined and articulated to relevant persons .
1.3 Activities and targets are linked to achievement of milestones
and outcomes in project action plans.
1.4 Resources , equipment and materials to assist plan
implementation are suitable to project purposes and available within
specified timelines.
I have evidence over the
verifiable divergence that is the
code of conduct which is making
over all development as per
employees have the development
of code of conduct in effective
way.
I have experienced the changes
guideline in order to have
achieved of aim and
objectiveness.
I have also experienced that
doing exercise has helped me in
maintain stress.
n order to improve work various
methods can be used like for
example effective
communication can be used in
order to improve the quality of
service
As a employee I have analysed
that there comparative level of
Security risk
management
hazard.

1.5 Information related to the implementation of the plan is
accurately and promptly distributed using established
communication channels.
1.6 Confidentiality requirements are confirmed and maintained in
accordance with client and organisational requirements.
developed to have greater level
of adjustment in meeting up
obligation as per the legislative
requirement.
Resources equipment and
materials to assist plan
implementation are suitable to
project purposes and available
within specified timeline.
Information related to the
implementation of the plan is
accurately and promptly
distributed using established
communication channels.
Monitor risk context
2.1 Emerging risks or threats to assets are monitored and assessed
to maintain ongoing suitability of implemented security
risk treatment options .
2.2 Changes to operating environment are monitored and corrective
measures determined and incorporated into the plan as required.
2.3 Targets and outcomes are regularly reviewed and evaluated
to ensure achievement of project aims based on relevant
standards.
2.4 Existence and occurrence of risks are accurately and
comprehensively documented providing an assessment of the type,
nature and cause.
2.5 Application of contingencies and corrective measures are
accurately documented.
Risk analysis is the
process of identifying and
analysing potential issues
that could negatively
impact key business
initiatives or critical
projects in order to help
organisations avoid or
mitigate those risks.
Various treatment options
are available to
organization which can
reduce the chances of risk
to be appeared. Like for
example in order to
reduce risk related to
security of data new
technology and
automated system can be
used. This will help them
in improving work
efficiency and also
productivity will
increased. Risk analysis
can help firm in making
proper decision.
Monitoring and controlling
of risk related factor can
I have experienced
that various risk
and threats can be
faced by
organization. In
order to overcome it
proper allocation of
resources is must.
This has helped firm
in increasing the
level of their
financial
performance. Also
when proper
allocation is being
done, it also reduce
conflict and chaos
in organization
which ultimately
increases their
productivity level.
Corrective
measures which are
being taken by firm
is correctly
documented. Also
by doing survey
company can be

be done through KPI and
benchmarking tools.
able to analyse the
areas on which they
have to work upon.
This supports them
in growing.
Review effectiveness of
treatment options . 3.1 Long and short-term options are costed to ensure an accurate
estimate of resources is allocated to support the plans.
3.2 Discrepancies between treatment options and risk incidence are
monitored and addressed through appropriate modifications to
plans.
3.3 Stages of implementation are identified and resources and
options are coordinated to ensure access and availability.
3.4 Corrective measures are developed, tested and incorporated
into the risk management plan.
3.5 Feedback on effectiveness of treatment options is sought and
provided to relevant personnel
Company must also be
engaged in analysing the
long term and short term
cost which can be used to
allocate resources. This is
very necessary as it can
impact financial
performance of firm. If not
analysed properly it can
also increase cost of the
firm.
The various stages that
are being involved in
implementation of
resources includes
deciding what to measure
collection of right data,
analysing the data,
reviewing the plan. This
process can help firm in
proper allocation of
resources. It is very
necessary to keep up with
the pace of firm’s
financial condition.
Feedback can be taken
from employees by asking
them questions or also
small survey can be
conducted by
organization so that they
have an idea about
whether security
treatment taken is
effective or not. By this
I have experienced
that long term and
short term cost
needs to be
identified. This will
help firm in proper
allocation of
resources. Also I
have experienced
that proper
planning must be
done before
allocating
resources. This will
support company in
meeting out their
objectives. Also risk
management plan
can support firm in
analysing risk
related to finance,
human resource,
technical. By
making this plan
corrective measures
can be taken by
firm that can
support their
growth. Feedback
and surveys taken
from employees has
helped firm in
making better bond
with workers that
has ultimately
increased the
employee

organization can also
engaged in managing any
gap which is being
analysed by them. Survey
can assist them in
increasing firms
efficiency. By taking
feedback through various
tools can also assist
company in enhancing
their performance. Taking
security measures will
support them in
protecting legal
documents and personal
data related to workers.
This will help them in
building trust of
employees and will also
help firm in growing. They
can achieve their short
term and long term goals
(Lejeune, Beausaert and
Raemdonck, 2018).
engagement.
I have experienced
that making use of
advanced
technology can help
company in having
competitive edge. It
will also help them
in improving service
quality and also
more consumers
will be attracted
towards them.
Taking feedback
and working on
security measures
is beneficial for
their growth.
Risk and security management plan
Goals and objectives: The main purpose of risk management of Tesco is to identify potential problems before they occur so that risk-handling activities
many be planned and invoked as needed across the life of the product or project to mitigate adverse impacts on achieving objectives. Company is being
engaged in providing safe and secure environment to employees so that they can retain them.
Security risk environment: Tesco needs to be engaged in securing private information of employees, they need to make sure that no confidential
information of individuals got leaked, this will help them in gaining trust of workers. This environment will assist Tesco in creating consumer’s loyalty. It will
also help them in achieving their ultimate goals and objectives. They also need to provide secure environment to individuals so that employee turnover can
be reduced. In order to protect individuals from risk, company can also install risk management software. They must make sure that fire extinguisher has
been placed in stores. Also checking related to floor must be done by company.

Risk Tolerance: It is basically the amount of risk which is Tesco is willing to take. Company need to make sure that they efficient equipment’s and resources
which can be used in order to prevent risk. This will help firm in providing better environment to individuals. This will also assist them in working on their
security aspects.
Security capability: It can be defined as capability of organization to manage risk. In order to comply through it, Tesco must be engaged in developing
strategies which can assist them in increasing strength of firm. They also need to analyse exact requirement of equipment’s which will be needed in order to
manage risk. This can help Tesco in providing better environment to individuals.
Security risk management strategies: Tesco can adopt use of various risk management strategies like for example they can put up fire hazards wherever
needed. They can also make sure that the floor is not slippery and ceilings of wall are not leaked because of which work of enterprise is suffering. Tesco can
also have engaged in installing risk management software like for example in order to protect private data of consumers to get leaked company can install
anti-phishing software so that problems can be detected easily.
Lejeune, C., Beausaert, S. and Raemdonck, I., 2018. The impact on employees’ job performance of exercising self-directed learning within personal
development plan practice. The International Journal of Human Resource Management.pp.1-27.
Elective Unit: BSBMKG609 Develop a marketing plan
Element Performance Criteria Student Experience Evidence Reference
Devise marketing strategies
1.1 Evaluate marketing opportunity options that address
organisational objectives and evaluate their risks and returns
in the selection process
1.2 Develop marketing strategies that address strengths and
opportunities within the organisation’s projected capabilities
and resources
1.3 Develop strategies which increase resources or
organisational expertise where gaps exist between current
The company have properly
identifying the different level of
marketing objectives which is
tuning out to be major
parenting in developing
different business and per the
competitive market to make
further more level of
developmental.
The evaluation’s of risk along
with return turns out to be
major impacts in revolutionist
of different perspective of
business.
We have clearly had developed
the different level of market
strategy as p[er the needs and
Marketing incident
report

capability and marketing objectives
1.4 Develop feasible marketing strategies and communicate
reasons that justifies their selection
1.5 Ensure strategies align with organisation’s strategic
direction
1.6 Develop a marketing performance review strategy,
incorporating appropriate marketing metrics to review the
organisational performance against marketing objectives
demand of the potential
customer along with meeting
the objectivity of business. The
price penetration and market
development strategy will be
implemented to have increase
in business.
The providence of proper level
of training and development of
increase eel of resource along
with meeting up of existing
level of marketing and
company objectives in more
appropriate way.
The company will have price
penetration strategy in order to
have the development of
market. The price penetration
will help in have easy seek into
marketing along with meeting
up of companies objectiveness
in order to have the proper
level of targeting the market.
The justification of this strategy
as it will have easy level of
implementation in business
perspective along with
understanding the market more
easy terms.
The company have the proper
way of self-regulating the
marketing starting such as the
evaluation’s of the sales
number, customer level of
response ad reaction, the other
can be marketing such as
expansionist to business in
order to have effective level of
developmental.
This will help in meeting up the
company objectiveness along
with achievement of aim and

objectives in more significant
way appropriate level of unde I
have analysed this activity is
turning out to be Eva
interrogate in developing
differnet level of marketing
palns to meets the ups
consumption objectiveness. I
have explained the
importance’s roof different
targets to meet up the
understanding of along with
implementation of plans that is
needed to have the
developmental of
objectionable.rstanding of
business.
Plan marketing tactics
2.1 Detail tactics to implement each marketing strategy in
terms of scheduling, costing, accountabilities and persons
responsible
2.2 Identify coordination and monitoring mechanisms for
scheduled activities
2.3 Ensure tactics are achievable within organisation’s
projected capabilities and budget
2.4 Ensure tactics meet legal and ethical requirements
2.5 Ensure tactics provide for ongoing review of performance
against objectives and budgets and allow marketing targets to
be adjusted if necessary
Effective scheduling is about making
sure that you identify your most
important task for each day and that
you get that task completed. The
coordination’s can be done to have the
effective level of measurement which is
looking to have increase in return along
with proper level of backbench marking
and performing of KPI standards in
effective way. Identification turn out to be
difficult task along with taking important
steps to have proper monitoring the
devastation and the controlling acting of
destination in commemorative way.
The tactices were not so effectiveness
to have telemeter up of the precedented
level of capabilities, but they have to
make proper undesirability in business.
There is proper level of unsurfaced over
making the , customer level of
response ad reaction, the other
can be marketing such as
expansionist to business in
order to have effective level of
developmental (Kotler and
This has assisted
them in analysis
about their rights
and responsibilities.

et.al., 2017).
The market targets are term to
be effective have the meting to
order so have the
indispensability of business in
more level.
Prepare and present a
marketing plan
3.1 Ensure marketing plan meets organisational, as well as
marketing, objectives and incorporates marketing approaches
and a strategic marketing mix
3.2 Ensure marketing plan contains a rationale for objectives
and information that supports the choice of strategies and
tactics
3.3 Present marketing plan for approval in the required format
and time frame
3.4 Adjust marketing plan in response to feedback from key
stakeholders and disseminate for implementation within the
required timeframe
The evaluation’s of risk along
with return turns out to be
major impacts in revolutionist
of different perspective of
business.
This proper level of everlasting
in understanding the business
plan as per the different level of
terms on double-cross which is
major level of incorporating the
ensues level of opportunity
over the transience to take the
methods' as per deprecation
and understanding.
The rationale have the scaler
level of identification the
resound why justification have
the developmental of each
marketing plans also with
evocative in meeting up
business perspectives.
Marketing plan
Executive Summary: In this plan, Tesco is going to bring out with new product that is biodegradable water bottle. This is an opportunity for company in
order to meet out their objective of increasing sales as well as enhancing their revenue. They will focus to attract potential consumers through this new
product and service. Company will also try to expand their market in new areas.
Mission and Vision: Tesco's vision is: 'To be the most highly valued business by: the customers we serve, the communities in which they operate, to be loyal
and committed colleagues and of course, our shareholders

Situational analysis: This aspect can be fulfilled by doing PEST analysis. It will assist Tesco in knowing about various affecting decision of leaders and
managers.
Political: It includes factors like laws, rules and regulations that is been implemented by government. Tesco needs to address all rules given by authorities,
this will help them in building up goodwill and achieving the trust of government. Due to ongoing financial instability in the world, many governments
encourage retailers to create jobs for the domestic population. They also need to focus on diversify workforce so that employment opportunities can be
created.
Economic: This includes factors like tax rates, fiscal policy, labour rate and many more. These elements can lay severe impact on working of Tesco. Like for
example if labour rate increases then it can enhance operational cost of company. It will also reduce their profitability and sales aspects.
Social: Due to a variety of social changes, trends indicate that customers in the UK have moved towards bulk shopping and one-stop shopping. Therefore,
Tesco has increased the number of non-food items offered for sale. They must have engaged in knowing about belief, attitude and thoughts of individuals.
Technological: Tesco needs to engaged in making digital marketing as the tool to increase sales of their products and services. This will help them in
reaching out large number of consumers. This will also provide organization with cost benefits, it will help firm in growing.
Marketing mix:
Product: Tesco will be involved in selling out biodegradable water bottles, so that they can reduce usage of plastic bottles. This will help them in creating a
goodwill in firm, it will also help them in making environment more sustainable.
Price: In order to increase sale of their product, they will make use of skimming pricings strategy. They will set price high once and after generation of profit,
they will lower it down.
Promotion: Company will make use of digital marketing channels like social media in order to increase growth of their products and services. It will help
them in reaching large range of customers.
Place: Tesco will be engaged in making their website more attractive, they will also explain about discount offers on the page of firm. Also they can have
engaged in improvising interior of their stores. This will help them in attracting more customers.
Segmentation, targeting and positioning: They will segment consumers on basis of age and also Tesco will be engaged in targeting young adults. There
main target is consumers who are willing to spend, they have also made use of cost positioning strategy like for example they have lowered down cost of
bottles and increase quality of product and services provided by them.
Financial strategy

Expenses Amount
Rent and salary Pound 50
Other variable expenses Pound 35
total Pound 85
Monitoring and controlling: Various methods of monitoring and controlling can include Key performance indicator and benchmarking. In KPI performance
of employees or company is being measured from past performance. This will assist company in analysing gaps, and also they can prepare strategies to
overcome them. This will help them in enhancing quality of services which is being provided by them. It will help them in reaching out their mission and
vision.
Reference
Kotler, P. and et.al., 2017. Marketing for hospitality and tourism.
Elective Unit: BSBHRM402A Recruit, select and induct staff

Element Performance Criteria Student Experience Evidence Reference
Determine job descriptions
1.1. Clarify time lines and requirement for appointment
1.2. Assist with preparation of job descriptions which
accurately reflect the role requirements in accordance with
organisational procedures and legislation , codes and
national standards and occupational health and
safety (OHS ) considerations
1.3. Consult with relevant personnel about job descriptions
1.4. Ensure that job descriptions do not contravene legislative
requirements
1.5. Obtain approvals to advertise position
Any employee who is going for
interview in organization has to
appear in interview according
to the time and also when the
interviewer has asked them.
They must set up the time line
and also check-up the
requirement for appointment.
This will lay good impression in
front of interviewer. This will
assist them in making a good
impression in front of their
interviewer.
The role and responsibility of
HR manager in an organization
must comply with legal codes
and conduct. Like for example
they must be honest,
empathetic and also they have
the ability to manage human
resource. Communication of HR
manager must be effective and
also they must be good
decision maker and problem
solver. This will help them in
increasing their efficiency. They
must have two years of
experience of same field. HR
manager also needs to have
personal attributes and
characteristics such as honesty,
empathy and many more. This
will assist them in achieving
their goals and objectives.
The relevant personnel include
CEO of company, senior HR
executive and other
employees.
Job description must follow
legislatives like they have to
.recruitment and
selection induction
manual

include the honest pay which
they are going to give to
employees. They must also
give them proper
documentation of appointment.
Also firm must make sure that
their dismissal is properly being
done.
Position can be advertise by
using social media channels
such as Facebook, Twitter and
Instagram. They can also make
use of print media. Also
advertisement. This can assist
them in reaching put large
number of efficient and
talented employees. Approval
can be taken to advertise from
CEO of company.
I have analysed that while
preparing job description and
writing down there roles and
responsibilities has assisted
firm in attracting more skilled
talent. This has supported firm
in increasing their efficiency
and meeting out the goals and
objectives of firm. It can
support company in growing.
I have also experienced that job
advertisement has supported
them in attracting skilled and
talented employees that has
assisted them in increasing
productivity of organization.
Also by following all legal laws,
rules and regulations I has
assisted firm in creating
goodwill.
I have alaos experienced that
taking approval from senior
authority while publishing

advertisement is must. If not
done, then they might feel
offended. This can create
situation of conflict in
organization.
I have also experienced that
while preparing job description
firm needs to be transparent
which helps them in creating
goodwill
Plan for selection
2.1. Advertise vacancies for staffing requirements in
accordance with organisational policies and procedures
2.2. Consult with relevant personnel to convene selection
panel and to develop interview questions
2.3. Short list applicants
2.4. Ensure that interview questions do not breach legislative
requirements
2.5. Schedule interviews and advise relevant personnel of
times, dates and venues
The Staff Requirements page
defines the staff requirements
for various scenarios of forecast
values. Requirement definitions
are for a specific job category
or job. In this company needs
to analyse that how much
human resource will be
required to complete the
business activities. This will
support them in making use of
resources effectively and
efficiently. It will also reduce
the exploitation of resources.
Company can have engaged in
shortlisting those employees
who have adequate skills and
talent. This can assist them in
growing.
Interview questions which is
been asked from employees
must be related to their filed.
No personal questions that hurt
the sentiment of other people
should not be asked. As this
might lay negative impact on
mind of interviewee. This can
also impact growth of
organization
Interview date time and venue
must be communicated
effectively as this will help
I have also
experienced that
while analysing
staffing
requirements,
company must also
have engaged in
analysing the use of
resources. Also they
must make sure
that no place is over
full above
capabilities of firm.
They must also
engage in analysing
the needs and
demands of
consumers.

interviewee on reaching the
place on time. This will also
help firm in getting organized.
Assess and select applicants
3.1. Participate in interview process and assess candidates
against agreed selection criteria
3.2. Discuss assessment with other selection panel members
3.3. Correct any biases or deviations from agreed procedures
and negotiate for preferred candidate
3.4. Contact referees for referee reports
3.5. Prepare selection report and make recommendations to
senior personnel for appointment
3.6. Advise unsuccessful candidates of outcomes and respond
to any queries
3.7. Complete all necessary documentation in accordance with
organisational procedures
3.8. Secure agreement of preferred candidate
It is really necessary to
participate in interview process
as they can be able to identify
skills and abilities of
employees. They will also be
able to build up better
relationship with employees if
employer is able to know
better. This can also increase
employee engagement and
they will be better able to
achieve goals and objectives.
A selection assessment is an
attempt to get a better
understanding of how the
candidate would perform in the
position applied for. The
assessment is used based on
the idea that suitability does
not really show when using
questionnaires, letters and
interviews.
They also need to analyse any
gaps or deviations so that
employer can work upon the
performance level of workers.
They can also analyse any gaps
which are being faced by
employees. This will help them
in assessing performance level
of workers.
Unsuccessful candidates must
also be answered by
interviewer. They must be
engaged in letting them know
about why they have not been
selected. So that employees
can be involved in performing
better in future.
I have experienced
hat making
organized selection
criteria has helped
various organization
in attracting
talented pool of
employees. This has
supported them in
increasing abilities
of workers by
providing them with
proper training and
conduct. Also
interview process
taken by company
was appropriate. I
have also analysed
that asking personal
questions with
participant can
make them un
comfortable. They
can feel to not join
the company.
I have also
experienced that
proper
documentation
given to
participants
increases their trust
towards company.
They feel like
organization is
working with legal
ways and conduct.
I have also

All necessary documents which
are required when appointing
employees must be kept
securely with organization. Also
it must be provided to workers
so that they have proof that
employees are been selected
legally and no miss conducted
has been happened with them.
experienced that if
any employee is
being fired must be
given proper
dismissal letter. It is
very necessary for
company to comply
with legal aspects.
No employee can be
selected and fired
without any proper
notice and
documentation, as
this can hamper
working of
company. It can
also reduce
company’s
efficiency to
perform.
Appoint and induct
successful candidate 4.1. Provide successful candidate with employment contract
and other documentation
4.2. Advise managers and staff of starting date and make
necessary administrative arrangements for pay and employee
record keeping
4.3. Advise manager and work team of new appointment
4.4. Arrange induction in accordance with organisational policy
Employee contract is basically
that document which is being
given by employer to
employee. In this document
policies related to organization
is been described. Also in this
document their salary, position,
terms and conditions of
working is also being described.
This document is very
necessary and must be
provided to every applicant
which is been selected
(Mohamed and et.al., 2018).
Managers must also make sure
that the appointment letter
must contain information
related to pay and also the
history of employees about
their last working place. This
will help them in knowing about
the capabilities of workers. Also
I have experienced
that employees
needs to be
provided with legal
policies. This has
assisted them in
analsyinh about
their rights and
responsibilities.
They also explored
various
opportunities while
following legal rules
and regulations.

the financial record must also
need to be recorded. So that
they have an idea about how to
allocate funds and manage
them.
Manager needs to take
induction when new employees
are coming to organization.
They need to explain them with
all rules and policies of
organization.
Induction is a way which can be
conducted by manager to make
employees familiar to business
organization. This will help
them in making employees
adjust to new environment.
Recruitment, selection or instruction manual
The recruitment procedure can include hiring through various process of recruitment, like for example Tesco can be engaged in hiring employees
through internal and external recruitment process. They can recruit talented and skilled employee with the help of internal recruitment method. This will
help them in finding out candidates easily. Also through internal recruitment process company can work with more trusted workers as they already know
them. This can help firm in enhancing their productivity as well as profitability aspects. Internal recruitment method will also assist firm in reducing down
their operational cost as employees are selected from inside. Effective recruitment process can also strengthen employee engagement, this will assist them
to motivate workers to achieve their goals and objectives. Internal recruitment process will also reduce employee turnover. Workers can learn better ib
other job when being promoted. There skills will be enhance through it.
Thus, it can help firm in growing and investing their time and amount on some other productive aspects. This type of recruitment consists of less
cost and also less time is being engaged in this. Selection can be done with the help of interview process. Tesco can have engaged in making formal or
informal interview. This will help them in selecting workers properly. They can also able to know about the individuals skills through face to face interview.
Unsuccessful candidates must also be answered by interviewer. They must be engaged in letting them know about why they have not been selected. So that
employees can be involved in performing better in future
Instruction manual
Company needs to select and hire employees according to their skills, proper legal notice needs to be served before recruiting any individual.
Induction is a way which can be conducted by manager to make employees familiar to business organization. This will help them in making employees
adjust to new environment. Induction will assist company in having deep knowledge about life, preferences and experiences of individuals. It will assist

them in developing policies according to them, which is necessary for their growth. Managers must also make sure that the appointment letter must
contain information related to pay and also the history of employees about their last working place. This will help them in knowing about the capabilities of
workers. Also the financial record must also need to be recorded.
Interview questions
Why do you want to work in our company?
Let us know about your strength and weakness?
What are your key skills?
Tell us why you left previous organization?
Reference
Mohamed, N. and et.al., 2018. An estimation of staffing requirements in primary care in Oman using the Workload Indicators of Staffing Needs
method. Eastern Mediterranean Health Journal. 24(9). p.823.

Elective Unit: BSBINN502 Build and sustain an innovative work environment
Element Performance Criteria Student Experience Evidence Reference
Lead innovation by example
1.1 Make innovation an integral part of
leadership and management activities
1.2 Demonstrate positive reception of
ideas from others and provide
constructive advice
1.3 Establish and maintain relationships
based on mutual respect and trust
1.4 Take considered risks to open up
opportunities for innovation
1.5 Regularly evaluate own approaches
for consistency with the wider
organizational or project context
Innovation turns to be major level of partnership in making
leadership more level of effective in developing the vision
and mission of company at accurate level. The students
have faced the democratic leadership which have more level
involvement to creative level of innovation.
There is making of positive level of reception by the team
member which have the positive expansionist form leaders
create a positive level of environment.
The team member and leaders maintain positive level of
relationship which have properly promoted the innovation
and creativity among students in order to have proper level
of activist in team effectiveness.
Risk is considered as important part to attain the maximum
level of profit. The opportunity is considered to be major
aspects to attain the profit so the leaders have the proper
level of constitution over taking maximum level of risk.
There is proper level of self-regulation in evaluating the
approached in more appropriate way.
Monitoring and evaluation’s tuned to have major impacts
over taking appropriates decisions making which have
makes to have serious level of understanding in getting
ideas of appropriate level of props and cons of achieving the
objectivity in more appropriate way.
There is proper level of pre-existence of the leadership
level of physics environment which has help in identifying
the integrals parts of management as practices.
I have analysis the there is positive level of respectfulness.
I have received the positive level of reception which can
have the providence of ideas which has turnout be
constructive to me in more order
I have regulated the proper level of approached in more
detective order to have the exhaustion of reproached in
understanding more better in the lifestyle
Innovative work
environment manual
Establish work practices that
support innovation 2.1 Consult on and establish working
conditions that reflect and encourage
innovative practice
There should be proper appropriates of the working
condition for the worker which have the positive level of
impacts which have the level of reflection in the
effectiveness and efficiency of the working conditions in
more appropriate way.
There should be proper level of communication in terms
As per the toolbox talks I
have analyse the proper
level of understanding in
term of more level in
benefiting the serious
level of understanding in getting

2.2 Introduce and maintain workplace
procedures that foster innovation and
allow for rigorous evaluation of
innovative ideas
2.3 Facilitate and participate in
collaborative work arrangements to
foster innovation
2.4 Build and lead teams to work in ways
that maximise opportunities for
innovation
among the workplace along with innovative ideas to have
the proper level of fostering of innovation in more
complaisance way to achieve the aim and objectiveness in
more appropriate way to have the level of understanding.
The understanding of collaborative working covers a
variety of ways that two or more organisations
can work together. Options range from informal networks
and alliances, through joint delivery of projects to full
merger.
There is appropriates level of experience in facing the
effective level of teams which is controversialist in proper
level of development of innovation and business idea in
more effective way.
ideas of appropriate level of
props and cons of achieving the
objectivity in more appropriate
way.
The tool box has the proper
nationalising of working teams
in more appropriate way to have
the effective level of team
development as per the different
ways of teams perspective in
business to have proper level of
attaining the aim and objective
aper different understanding
Promote innovation
3.1 Acknowledge suggestions,
improvements and innovations from all
colleagues
3.2 Find appropriate ways of celebrating
and promoting innovation
3.3 Promote and reinforce the value of
innovation according to the vision and
objectives of the organisation or project
3.4 Promote and support the evaluation
of innovative ideas within the wider
There should be proper level of communication
Effective level of leadership is required.
Effective team building.
There should be proper level of implementation of business
ideas along with acceptingness proper level of invention
which have major impacts in developmental of
radiocommunications in more effective way to have the
further level of development.
The values will be more level to have the evaluation’s of
the impassibility of proper leadership which is promulgation
employee to have proper level of moving towards the
organisation level of goal and objective in terms of making
effective level of productivity and development.
The evaluation’s of ideas can be done through having
proper level of procreativity along with feasibility of
promoting ideas as per the requirement of company vision
and mission in more effective way to have proper level of
achievement of ideas.
There will be proper evaluation with managing activity
which is considered to be more level off developing the
business idea in more effective level.
Their is proper level of
providence of the
suggestion in more
appropriate way to have
achievement as per
different levels as
aspects which is more
level of classified as per
the different level of
assumption which have
been provided direct
level of directions in
achieving the different
business aspects and
have development in
more prestige manner.

organisational or project cont
Create a physical
environment which supports
innovation 4.1 Evaluate the impact of the physical
environment in relation to innovation
4.2 Collaborate with colleagues about
ideas for enhancing the physical work
environment before taking action
4.3 Consider potential for supporting
innovation when selecting physical
resources and equipment
4.4 Design, fit-out and decorate
workspaces to encourage creative
mindsets, collaborative working and the
development of positive workplace
relationships
There should be proper level of collaboration all teams
member were helping each other to be parts of innovation.
The soldiership has the establishment of rewards which is
turning out be major part in promoting the innovation at
workplace.
where the physical environments influence their well-being
and directly influence their work performance and
productivity. Temperature, air quality, lighting and noise
conditions in the office affect the work concentration and
productivity.
The potentials of sporting the innovation can be turning out
to be opportunity to have the significant level of
development in making the business more level of effective
in identify different level of understanding in market to
have the hears over the persistent on more effective level.
There is proper level of experience in developing the
effective business idea which makes major level of
crenelation in creative business idea to have the
development in more appropriated way to have proper
achievement in making the declension making more level of
perspective .
I have also experienced
that doing exercise has
helped me in maintain
stress.
And order to improve
work various methods
can be used like for
example effective
communication can be
used in order to improve
the quality of service
The tool box has the proper
nationalising of working teams
in more appropriate way to have
the effective level of team
development as per the different
ways of teams perspective in
business to have proper level of
attaining the aim and objective
aper different understanding
Provide learning
opportunities 5.1 Pro-actively share relevant
information, knowledge and skills with
colleagues
5.2 Provide or encourage formal and
informal learning opportunities to help
develop the skills needed for innovation
The level of information should have the cl level of impact
in making the decision in more appropriates way o have
achievement over decision-making with developmental of
innovation ideas in more concluded manner in effective
way (Shanker and et.al., 2017).
There is increasing in the level of proper and improper
learning which is making’s the slanderer to have the proper
developmental of the ideas. The informal meeting create a
level of increase in innovation in more effective way to
have sentimentalist to makes the appropriate level of
resources to be achieved.
The work environment have the increase in level of
opportunities along with increase level of rewarding for
have analysed that
prioritising work has
helped me in finishing my
organisational goals on
time. The level of
informal meeting have
the create a level of increase in
innovation in more effective
way to have sentimentalist to
makes the appropriate level of
resources to be achieved.

5.3 Create opportunities in which
individuals can learn from the experience
of others
other.
Reference
Shanker, R. and et.al., 2017. Organizational climate for innovation and organizational performance: The mediating effect of innovative work
behavior. Journal of vocational behaviour.100. pp.67-77.