Personal Skill Audit & Professional Development Plan: Doc

Personal skill audit and
Professional development
plan
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INTRODUCTION
Personal and professional development is the ability to enhance the skill of an individual
that benefit the performance of an organisation. Skill audit are accessed on the existing skill of
an employee that help to gain long term objective (Knechel and Salterio, 2016). For the better
understanding of report Holborn company has been selected which is hospitality company of
UK. It basically provides hotel as well as food and beverage service to the worldwide traveller.
This report covers following topics such as key benefit of as ongoing professional development
for both employer as well as employee. Access professional employer expectation of skill for an
organisational contact as well as identify ability skill and competence for specific job role.
Review learning theories used for professional development process moreover, construct
development plan to enhance competency of an employee. Further, conduct job interview for
service industry role and review strength and weakness of an interview process (Harrison,
2012).
LO 1
P1: Benefit of ongoing professional for various stakeholder within an organisation
Continuous professional development: It is the process of tracing and searching the
skills, experience and knowledge that is obtained formally and informally as by working later in
any initial training. It can be said it is a process of continual learning. Continuous professional
development helps the professional to cope up with change and be flexible according to the
situation (Grant, 2017). Companies instruct on completing some continuous professional
development hours so that to enhances the skill and professional competencies. It is a positive
thing as it gives learning which can be used in the welfare of the organisation in the long run.
Flexibility is also generated by it as company can get an active employee willing to alter
according to the requirement of the hour. A person had to experience things and learn out of it
and apply it in a practical environment (HOSCO recruitment, 2019). Some of the importance or
benefit of Continuous professional development for Holborn company are as follows:
Benefit to employees:
 It helps in improving professional competence of an individual
 It tells that the firm has made efforts to maintain the competence
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 Follow professional body regulations
 Helps in enhancing new skills and knowledge
 Expanding different area in the profession
 It help in acquiring the skill needed to get promotion
 Help in coping with new technology and advancement
 Help in reducing gaps in skills and capabilities
 It shows the professional standing to the clients and the employer
Benefit to employers:
 The training cost can be saved if an employer can give its employee time off for
completing CPD hours (Andrews and Russell, 2012).
 It can help in motivation to the employee as it is a positive practice and it may result in
retention of the employee too
 Employer can get a better job performance from its employee as they will get more
skilled and knowledgeable
 Employer can integrate CPD to HR processes to evaluate the performance and growth of
the employee
 When management wishfully choose to learn instead of forcefully doing some training
they can learn and evolve more (Kirton, 2012).
 The sense of belongingness may result in putting an extra mile for the firm by their
employees. Employees will try to give something back to the organisation as they will
feel connected to the organisation
 More employees will see to work for the organisation as people will see organisation as a
career progression opportunity.
P2: Investigate professional employer expectation of skill and competence within organisation
for specific job role
The role of employee is to perform their role and responsibility effectively for which they
are hired by the employee (Rao, 2014). On contrary, employer set the target and evaluates the
effectiveness in accomplishing set target to enhance the performance of employee. Thus, there
are certain expectations of an employer which need to be fulfilled by travel consultant (Cottrell,
2015). Some of them are started below:
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Communication skill: Communication skill is the foremost skills that help in proper
functioning of hospitality industry by attracting the traveller and making them trip memorable
(Ellis, 2019). In term of Holborn company the manger or professional employer expert that their
travel consultant have the ability to properly place the convincing interaction with their client so
that they can gain the trust of quest and bind long term relationship with them.
Technological skill: Due to changing trend and improvement in innovation within
hospitality sector companies and becoming more prone to technology in order to deliver supreme
level of services to the target customer (Loon, 2016). Herein, Holborn company employer
expects that travel consultant can operate the electronic media effectively so that they can help
the customer by addressing their queries effectively. Further, through IT skill internal member
can manage their role smoothly and can interact with their customer effectively. Hence, it leads
to quick delivery of service which is time as well as cost effective (Andrews and Russell, 2012).
Problem solving skill: It is not only the role of employer to handle the adverse situation
faced by company. Moreover, employer expects that travel consultancy of Holborn company
needs to have necessary problem solving skill to handle the conflicting situation effectively.
Therefore, problem solving skill is a realistic method that convinces the travels and maintains
coordination in order to achieve desired output effectively (Hospitality guide, 2018).
LO 2
P3: Assess own ability, skill as well as competences
Personal analysis: personal analysis refers to the critical evaluation in order to determine
the core competency of an individual that helps to eliminate the weakness (Oliver, 2013). It gives
deep insight to an individual regarding the opportunity they can seek to gain the long term
objective of an organisation.
Strength
 Training programme helped me to
Weakness
 Due to long working hours and
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enhance my administration as well as
basic skill by going through the
detailed knowledge.
 Moreover, course strengthen my
ability to lead the team effectively by
understanding. Having such
opportunity, assist me to demonstrate
the clear direction which I showed my
team members and conduct the task
manage without any external pressure
or anxiety.
 There are certain programme or
courses like L and M which has
helped me to boost up my self
confidence, this exercise helped me
while implementing the knowledge to
conduct practical work and lead me to
the right direction (Bowman, and
et.al., 2016).
accessing the issues faced by member
made it difficult for me to balance the
personal and professional life. This
hampered my physical fitness at the
time of academic studies.
 I am not a fast decision maker because
of which I take time to plan out the
whole task which my subordination
can perform successfully. Other than
this there are other process as well
where I need to provide details
information and brief the member
about the solution to conduct the task
in more efficient manner are time
consuming process.
 Although I have worked on my self
confidence by my experience to
manage the team and engage more
time can only boost up my skills.
Opportunity
 Sharing desirable bond with my
subordinate by encouraging them to
be the part of decision making can
help me to arrive at a final conclusion
which will act as a solution to my
queries.
 This activity provides a space for
renewal in a hectic business
environment to achieve a better work
life balance allowing me to be
refreshed and more focused at work.
Threat
 Managing personal and professional
life.
 Taking more time in planning activity
may decrease the effectiveness of
decision making.
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 During the time of urgency the
guidance and support of line manager
can lead to personal development.
 Constructive feedback on the basis of
performance appraisal can help me to
enhance my performance and work on
weaknesses successfully.
Self evaluation method
Skill, ability and competence
for the role
Self evaluation Reason for your score
Customer service skill 5 I am a shy person at first and
I never worked with
customer, but I think I could
do that if I practice this.
The ability to work well with
others
10 My friends said that they
does not think I am not going
to have trouble working other
people in a group.
Patience and remain calm in
stressful situation
6 Every time I am trying to
remain calm and have
patience as much I can
To be flexible and open to
change
8 I am a person who is always
open to challenges if it’s
required.
To pay attention to details 10 I like everything being
perfect and assume paying
attention to detail is really
important.
The ability to use your
initiative
8 When I have an opinion or an
idea to improve I will try to
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apply what I am thinking
Therefore, on the basis of rating I can enhance my skills which are required to acquire
Manger position. It can help to manage the whole functioning of an organisation significantly.
P4: Review range of learning theories and approaches used for personal and professional
development processes
Learning theory helps to determine the deep insight based on which the learner can
enhance their desire to accomplish the future target effectively (Howieson and et.al., 2014).
Some of the learning theories are defined below:
Behaviourist theory: According to behavioural learning theory the behaviour of a
person is shaped by stimulus which lead to response. These stimulus is in form of reinforcement
technique that can be positive (promotion, salary hike, incentives) as well as negative (demotion,
termination, transfer). The role of effective reinforcement process is to develop personal and
professional skill which leads to new learning, make viable decision and take the organisation to
better direction.
Constructivist theory: As per constructive learning theory new learning takes place on
the basis of past experiences of a person that leads to enhance existing knowledge (Zoller and
Preston, 2016). There are cultural tool like writing and speech which is used for the learning
process for higher thinking ability. It provides learning environment to maintain the ability the
leader ability as well as construct new knowledge. Therefore, this theory encourages the
personnel to enhance their ability and develop professionally to adapt as per changing
environment (Pedler, Burgoyne and Boydell, 2013).
LO 3
P5: Develop plan to enhance chosen skills within specific work context
CPD plan: CPD plan is basically designed by an organisation to achieve the realistic goal
in order to attain career aspiration. It gives new direction to the employee where they remain self
reliant to manage the workload and exploit the future opportunity by enhancing the existing
skills (Wallace, 2012). The role of development plan is to enhance the professional personal
skills. It help the employee to acknowledged their existing skill and improve it within specific
time frame to accomplish long as well as short term objectives. SMART objective is prepared to
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overcome the weakness and attain the set target (Chartered Institute of personnel development,
2018).
SMART goal: SMART goal is an essential part of business that focuses to attain the
business goal by making productive effort. In context to Holborn company SMART objective for
Travel Consultant is to manage the team effectively in order to accomplish the target. Their main
aim is to enhance 10% profit within 6 months.
Setting goal
What do I want to
learn
What do I have to do What support
and
resources
will I need
How will I measure
success
Target dates
I want to enhance
my capability and
gain deep
knowledge
regarding team
management.
In order to attain my
long term objection I
have to be a part of
various training
programme and finish
my courses
successfully to build
personal and
professional skill
required for Travel
Consultancy.
Time is the
biggest
constraint as
being the
part of
certified
courses
require time
of
approximatel
y one month
that may be
difficult to
give.
 Feedback and
regular course
assessment
 Performance
evaluation
process can
help me to
find out the
actual result
by which I can
measure my
success.
31st March
2020
Build the confidence
of team member so
that they will
understand me and
Support of
team
member and
guidance of
Appraisal programme 1st April' 2020
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following the
decision.
line manager
Develop
leadership trait
and enhance my
understanding
Observe the way
manager deal with
problem and can
imitate their effective
style of problem
solving.
Senior
colleagues
Supervision and
Mentoring and
performance appraisal
during development
programme
20th April'
2020
Work on
personal fitness
Take out the time in
early morning to
engage in some sort
of fitness and exercise
to boost up the
stamina required for
body fitness.
Join Gym
and take
advice from
personal
instructor
Manage proper body
weight and maintain
Improved fitness
levels by receiving
feedback from trainer.
29th April'
2020
Build confidence Take volunteer action
to be a part of team to
and lead them
carefully.
Line
manager
Receive affirmative
feedback from the
supervisor, colleagues
as well as team
member.
15th May' 2020
Effective work on
planning and
decision making
skills
Deep discussion with
team member and line
manager can help the
Travel consultant to
arrive at a particular
conclusion and take
effective business
Attend
training and
conferences
regularly and
retain the
opportunity
Final report of Y and
M course can help me
to evaluate my
performance
successfully.
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decision within
stipulated time
period.
Development objective: On the basis of personal analysis the goal of life can be
accessed by preparing short middle as well as long term objective. This process helps in the
development of personal and professional skill within stipulate time period (Cottrell, 2015).
Short term Goals (for one year): Complete my L and M course successfully and utilise
the knowledge to deal with real life situation. Thus, this course will make me eligible to
understand and deal with the complex business activities.
Medium Terms Goals (more than one year but less than five year): Take the
responsibility and groom my personality to manage the team and support them by maintaining
interpersonal relationship.
Longer Term (beyond five years): After managing the small team and learn how to deal
with them I will manage large team and sup[port them to achieve the share objective successfully
(Alsop, 2013).
LO 4
P6: Undertake a job interview for a suitable service industry role
Interviewer of Holborn company has conducted mock interview for travel consultant job
position which is defined below:
Interviewer: How are you this morning?
Interviewee: I am fine sir and how about you?
Interviewer: Good, so do you know about the roles and responsibility of Travel
Consultant?
Interviewee: Yes sir, I have to basically help the customer to organise their vacation by
looking after their reservation and make it worthy for them.
Interviewer: Ok fine, Do you have any prior experience of this job?
Interviewee: No sir,I am fresher and new to this field.
Interviewer: What make you decide to opt for Travel Consultant
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Interviewee: Sir I think being Travel Consultant is an appropriate job for me as I like
dealing with customer and handle their issues top attain company's success.
Interviewer: What are your strength
Interviewee: My strength is that I always try to keep my calm and have good listening as
well as communication ability.
Interviewer: Well, it was nice talking to you and will announce result shortly. Thanks
for coming here.
Interviewee: Ok, Thank you sir
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COVER LETTER
XYZ
MHD Market, London, United Kingdom – HT1 1TS
(111)-22-222
[e-mail]
September 18, 2019
Holborn company
Director, Human Resources
London, United Kingdom
Dear Sir,
I am writing this to display my likings for the job position of Travel consultant within
Holborn company which I get to know from the vacancy posted on the website of company.
I have completed my education in travel and tourism field due to which I am familiar with
the ability to interact with traveller and help them to plan their holidays effectively. On the
basis of my desire and skills such as communication and problem solving ability I believe
that I can accomplish this task successfully. Along with that I observe the customer response
effective and according bring changes by adopting the innovative way to deal up with the
situation effectively. During the time of my college I was more inclined towards the
marketing and travelling activity where I explored many places and interacted with the new
people that helped me to boost up my confidence and arise my interest for travel consultant.
I have attached my Curriculum Vitae along with this cover letter so that you can get the
detail information about my personal and educational background.
Thank you for your valuable time.
Thanks and Regards
XYZ
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Curriculum Vitae (CV)
Name- Peter
Address- MHD market, London
Contact no.- (111)-22-222
Email id- [e-mail]
Career objective: My objective is to use my personal skill as well competencies in
favour of an organisation by accomplishing goals successfully.
Educational Background
Qualification School / College University Grades
BBA College Kensington University 3.3
Secondary Education KLM School Recognized Board 2.6
High School
Education
EFG School Recognized Board 3.7
Roles and Responsibilities
 Lead the whole tourism team
 Plan domestic as well as internation trip for client
 Understand the changing requirement of customer and provide them solution
accordingly
Computer proficiency
 Microsoft office suite
 HTML
 SAS
Skills and abilities
 Strong communication skill
 Team working ability
 Effective observatory skills
 Adaptability to adapt as per changes
Personal information
Father's name: John
Mother's name: Merry
Nationality: British
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Date of birth- 11th May, 1996
DECLARATION:
I hereby declare that all the above information provided by me is valid and all the
documents will be provide by me when required.
P7: Review strength and weakness of interview process
Interview process: It is a part of evaluation round where the employer hire most suitable
candidate from the pool and post them to desired position by weeding out unsuitable ones
(Fletcher, 2012).
Strength of interview process
Generate better understanding of the work role: With the help of interview process I can
generate better idea regarding roles and responsibility which I have to perform for the specific
job. Along with that I come to know regarding the expectation of employer in terms of
communication skill as well as convincing skill to get the job done effectively.
Gain clarity in term of accomplishing long as well as short term objective: By being a
part of interview process within Holborn company help me to determine my long term growth
perspective which I can achieve by working in the respected company. Thus, due to this process
I can develop my existing skills required for Travel consultant position which will make me self
sufficient to gain long term objectives. Moreover, it helped me to identify gap which can be
improved by enhancing current skills with the passage of time to acquire future career
successfully.
Weakness of interview process
Time consuming: Although interview is an essential part of evaluation process but
manager has to make selection amongst the large pool due to high I have to wait for long
duration. Such drawback leads to weakness of interview process.
Biased result: There may be possibility that employees referrals may be given prior
preference for manager post. Along with that due to lengthy interview round and large number of
interviewer may not take sound decision that makes whole process ineffective.
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CONCLUSION
From the above report it has been concluded that personal and professional development
skill is used to enhance the existing knowledge of an employee that helps to attain long term
objective successfully. Within continuos professional develoepement the knowledge as well as
skill of an employee is enhanace on regular basis thata benefit not only to organisation but an
employee as well. Along with that there are certain skill set to perform the specific job such as
communication skill which employer expect from the employoee. Moreiover, there are various
learning theory that help to enhanace the knowledge of an individual so such theory needs to be
applied to mamage the work effectively. Therefore, interview is an essential part of evaluation
process that help to select the most desirable candiddate and attain future career aspirations.
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REFRENCES
Books and Journal
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