logo

Professional Identity And Practice- Thomas Cook

   

Added on  2020-10-23

17 Pages3692 Words180 Views
Professional Identity andPractice

TABLE OF CONTENTSINTRODUCTION .........................................................................................................................1PART A ..........................................................................................................................................1Company overview .....................................................................................................................1Skills and competencies for the specific job roles.......................................................................1Benefits of ongoing personal and professional development (PPD)...........................................1Learning theories and approaches for PPD .................................................................................2Self evaluation ............................................................................................................................2Development approaches.............................................................................................................3PART B............................................................................................................................................3Development plan........................................................................................................................3PART C............................................................................................................................................7Undertake a job interview for a suitable service industry role ...................................................7Key strengths and weaknesses of an applied interview process..................................................8Job interview process and the obstacles and challenges to overcome.........................................9Critical reflection.........................................................................................................................9CONCLUSION..............................................................................................................................10REFERENCES .............................................................................................................................11

INTRODUCTION Professional development is defined as the process of continuous improvement in theprofessional and personal skills so that career growth opportunities can be identified andexplored. For sustaining and regular improvement of professional identity professionaldevelopment is one of the essential element. The continuous development can be accomplishedby self evaluation and incorporation of various learning theories (Smith and Dodds, 2017). Thereport will discuss the importance of professional development for the career growth. It will alsoprovide a professional development plan on the basis of assessed skills. Further the study willalso demonstrate the range of transferable for a particular job. PART A Company overview Thomas Cook is among one of the most successful travel agency which provides itsservices all over the world. The organization provides vast range of services such as travelinsurance, holiday packages for both international and domestic destinations and foreignexchange services. The continuous professional improvement of employees is one of the keysuccess element and strategy for Thomas Cook to sustain its position in competitive market.Skills and competencies for the specific job rolesThomas Cook provides its services in different countries and cultures thus theorganization expect its employees to have specific skills for the particular job roles. Being atravel industry interaction with customers is a routine task and thus manager of Thomas Cookis expected to have excellent verbal and written communication skills (Karhu and Ritala, 2018).In order to ensure the customer satisfaction and operational efficiency, manager is also requiredto have necessary technical skills and good problem solving skills. The manager of organizationmust be creative as well so that they can develop strategies as per the long term success goals ofThomas Cook. Benefits of ongoing personal and professional development (PPD)The ongoing PPD is vital element for the growth of company as well as individuals. Withthe advent of globalisation and advanced technologies Thomas Cook is facing extremecompetitive from other companies. Also, the organization is able to have vast range of optionsfor the talented resources. Thus, with continuous PPD employees can enhance their capabilitiesand work efficiency can be improved. It will not only bring profitability to company but will also1

enhance the contribution and career growth options for the individuals. The improved skills canhelp people to explore wide career opportunities at global level as well (Voogt and et.al., 2015). Learning theories and approaches for PPD For the continuous professional development various learning theories and approachescan be used. The key theories which can be used are discussed as follows: Kolb's experiential learning: As per this approach individuals can enhance learning by following the four stagesnamely experience, observation, conceptualisation and experimentation. When people analyse orexperience the need of any skill they can evaluate its various aspects through reflection. Thereflection and necessary actions can help to build concepts and thus the learned knowledge canbe applied into actions. Behaviourism learning theory: Travel industries are rapidly changing organizations and thusindividuals in this sector must observe the external stimuli (Robinson, 2018). The observationcan help to understand the need and methods of enhancing new knowledge and learning. Social and contextual learning theory: The best way to enhance the professional learning is to work within teams and to promotethe shared learning. Working with different people can give lot of experience and opportunitiesto learn. Thus, this approach can also be used for promoting PPD. Self evaluation For the job role of managers designation specific skills are required. Thus, the selfevaluation models such as SWOT analysis will help to identify the needs and areas of PPD. SWOT Analysis: Strength Problem solving skills Creativity Conflict resolving Analytical skills Weakness Decision making and time managementPresentation and communication skills Management skills Technical skills Opportunities Gaining knowledge can help to get better job opportunities2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
P 2 Employer expectations of skills and competencies
|15
|4467
|43

Professional Identity and Practice Assignment : Thomas Cook
|17
|4391
|30

Professional Identity and Practice
|12
|3930
|73

Professional Identity and Practices Doc
|12
|3337
|481

Professional Identity Assignments
|12
|3388
|240

Professional Identity and Practice Assignment :Thomas Cook
|17
|4195
|14