Professional Identity and Practice in Hotel Hilton: Assignment

Professional Identity and
Practice

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 benefits of ongoing professional development......................................................................1
P2 skills and competencies expected by professional employer.................................................2
LO2..................................................................................................................................................3
P3 Skill audits of Self..................................................................................................................3
P4 Learning theories and approaches..........................................................................................5
LO3..................................................................................................................................................6
P5 personal development plan....................................................................................................6
LO4..................................................................................................................................................7
P6 a job interview......................................................................................................................7
P7 Strength and weakness...........................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Professional development is a process of developing skills and knowledge so that work
performance is improved. Self learning is major tool of professional development. Development
is done through learning and analysis weaker areas. Present study lay emphases on Hotel Hilton.
It is a global hotel which provide room and resort services to customer. It is founded in 1919. It
has approx 576 hotels worldwide. This assessment explains about importance of ongoing
professional development. It will frame a skill audit of individual and according to that a
personal development plan is made. It also outlines the strength and weakness that are being
analysed during job interview.
LO1
P1 benefits of ongoing professional development
Ongoing professional development refers to the monitoring, documenting and tracking of
the skills. It is mechanism to keep records of work that has been done in the past, mechanism of
learning from experience and then implementing changes in work process. Development in
professional career is done through training and learning (Kitto and et.al., 2018). There are
different stakeholders present in a hospitality organisation like Hotel Hilton. Stakeholders are
like project team, management of functions, customers, suppliers, project team. Self learning is a
mechanism to learn through experience. It refers to potential of an individual for doing work in
specified amount of time.
Benefits of Continuous professional development
1. Increase retention:- In this benefit factor, organisation provides professional
development options to employees like training and seminars. It depends on the interest
of employees for participating in training provided by hotel Hilton. It makes employee
motivated to work for long time in same organisation like Hotel Hilton (McMahon,
2017).
2. Building Confidence: after improvement in work performance, it motivates employees
for increasing their skills, ability and capabilities of doing work. It increases the
confidence level of employees for achieving business objectives. It also improves the
confidence level for interacting with customers in Hotel Hilton.
3. Making success planning easier: giving training to existing employees in Hotel Hilton
is better than hiring candidates from outside. It keeps retention of employees for long
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time and also increase their interest to do work in efficient manner by implementing
training in their work process.
4. Reenergize staff: in between work, exclusive training and seminar are held then, it
reenergises employees towards work. It indirectly leads to development of Hotel Hilton.
Employees who work with efficient energy attracts more customer and make them
satisfied with full energy (Torgerson and et.al., 2017.).
5. Improving Efficiency: by having skilled training in professional work, it improves the
work performance of employees. For example, training for interaction with customer
makes employee in Hotel Hilton make them efficient and increase their attracting power.
It gains the attention of customers which results in sustainable growth of Hotel Hilton.
P2 skills and competencies expected by professional employer
Professional competencies refers to evaluation of skills, attributes, behaviour and
knowledge by professional organisation. Professional employer expect some skills and
competencies for their organisation for achieving business objectives. Some skills and
competencies are explained below:
 Customer Service: this factor evaluates the performance of organisation. To keep
customer happy and satisfied is main responsibility of employer. Hotel Hilton provide
room service to customers so, its necessary to full fill their desired facilities. Respecting
customers is also a skill of professional employer in Hotel Hilton.
 Flexibility: It is need of organisation from employers to be flexible. Means they should
be capable of adopting changes. Changes are the frequent measures of Hotel Hilton for
improving efficiency of their work ad to attract customers. Flexibility can be like change
in location, or doing any field work or can it can be anything. Employees should be
flexible (Mitash, Bekris and Boularias, 2017).
 Time management: To complete work in specified time is main task for employers.
They should have the capability of managing work within scheduled time for achieving
business objectives timely. If time management is not done properly then employees can
lose their chance to show potential of doing work.
Advantages of Ongoing professional development
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 It improves employee moral for achieving business objectives on time by their
improvement in work performance.
 It increases customer service in Hotel Hilton by participating in exclusive training and
seminars.
Disadvantages of Ongoing professional development
 It leads to increase in cost for organisation to provide training to employees for
improvement in performance.
 It consumes time of employees for learning new things and then for implementing in their
work process.
LO2
P3 Skill audits of Self
Skill audit is a process of analysing skills and knowledge of individual. It gives
information regarding which part of skill is needed a training by a trainer for improvement in
performance of doing work. It helps to achieving business objectives effectively and efficiently
(Akers, 2017). Here, self audit is done for evaluating performance of their own. Result of skill
audit is detailed analysis for realising gap in work performance. It is a self audit for relationship
manager post in Hotel Hilton.
TIME MANAGEMENT High Moderate Low
I comfortable meet deadlines for achieving business goals. yes
I am punctual i.e., arriving office on time. yes
I have future targets in my mind. yes
I adopt changes and implement them on time i.e., flexibility. Yes
VERBAL COMMUNICATION High Moderate Low
I satisfy customers by having healthy discussion. yes
I attractively communicate to gain customer attention. yes
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I give presentation efficiently. yes
I confidently discuss with customers. yes
CRITICAL THINKING High Moderate Low
I give innovative ideas for attracting customers. yes
I make strategies to satisfy customers. yes
I plan to gain competitive advantage. yes
I solve problems easily by working with team. yes
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P4 Learning theories and approaches
Learning refers to process of improving skills and knowledge. For achieving business
objectives, learning is major requirement of professional employer for development process.
Gibb's learning cycle is selected my me for improvement in my skills to work as a relationship
manager in Hotel Hilton. In this theory, six different steps are to adopted from initial level to
final level. This theory motivates me for doing a systematic process for improving my
performance based on experience gained by me in the past.
Gibb's learning theory: -
1. Description: In this, a detailed information is collected in advance my me as a skill audit
where it gives me an information regarding high skills and low skills. In this, events are
to be taken by me in consideration like what happened, when it happened, who were
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Illustration 1: Gibb's learning theory
Source: (Academic Skills Centre 2018)

involved in work, what was the result. I make a self skill audit table for this and analysed
my skills.
2. Feelings : in this step, I analyse about my skills. For example, I feel that I have good
communication skills which helps me to make customers happy and satisfied. I feel this
after attending a presentation seminar and that time my colleagues appreciate me for
having such good communication skills. (Tishby, 2018)
3. Evaluation : in this step, I evaluate my self in events. For example, at a time, I achieve
the business objectives within scheduled time. In that event, I evaluate that my critical
thinking skills are too good that I give innovative ideas for making the work process
attractive. I also evaluate that at a time, I cannot solve conflicts between team members
easily.
4. Analysis : In this step, I critically analysed my self in my skills and competencies. In an
event, I analysed that I can plan strategies to make my organisation Hotel Hilton best
(Carcello And et.al., 2018). To win competitive advantage against other brands, it needs
planning and strategies and I am very happy to analyse that t am very efficient in it.
5. Conclusion : in this step, I finally made a conclusion about my skills that I manage time
very efficiently but where I lack is in reaching office timely. I have good communication
skills but where I lack is in attracting customers towards my offer. I have strong critical
thinking power, but where I lack is in solving conflicts that being occurred during the
work process.
6. Action plan : In this last step, its time to take actions against my weaknesses in skills.
For this, I have developed my personal development plan for improving, my lacking
skills (Rimmer, 2018).
LO3
P5 personal development plan
I made a personal development plan for improve my skills where I lack. This plan gives me a
detailed analysis for making strategies for improvement in my work performance. It also frames
a time target for achieving these skill objectives.
Objective priority Action plan time sources
Time Low I will manage to 6 months From Books and
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management come office on
time by making a
schedule and
setting
remainders.
journals
Verbal
Communication
High I will improve my
attractive power
skills by attending
seminars and by
participating in
training.
3 months From seniors and
web surfing.
Critical thinking High I will take
experience and
support from
seniors for
solving problems
and also by
working in a team
to manage my
leadership skills.
4 months From books and
journals and by
referring online
sites.
LO4
P6 a job interview
I applied on a job description of Hotel Hilton, where they have a requirement of
relationship manger. I have gone through eligibility criteria first for checking that I am eligible or
not. Then, I get to know that my qualification and experience details are matching eligibility
criteria. Then, I have read roles and responsibilities of relationship manger in job specification
where I get to know that I am efficient in those skills. So, I decide to go for a interview. T took a
permission from HR manger of Hotel Hilton for interview and ask for venue and time. They give
me a date of after two days. I prepared well for my interview and gone to Hotel Hilton.
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First I wish HR manger then take a permission to seat. He asked me to introduce my self.
I give attractive introduction. HR manager is happy to see my strong communication skills. He
then asks about role of a relationship manager for achieving business objectives. I briefly
explained each and every role to him. He asked me that before this place or organisation, I give
an interview or not in another organisation. Then, I said no. then after he asked me a strategy for
maintaining employee and customer relationship healthy. At that time I feel that HR manager is
unsatisfied with my answer. Then at last, he wished me all the best. This is my overall
experience of my job interview.
P7 Strength and weakness
During the interview, I feel that there are some stronger and weaker sections in my skills.
Strengths:
 I have good communication skills.
 I manage time very flexibly for achieving business objectives. Like, I reach at job
interview on time.
 I fulfil all eligibility criteria for being posted as relationship manager.
 My patience level is good means I have waited for too long during interview process.
 I am flexible to adopt changes and can be relocated anywhere.
 I have strong dedication level or concentration level for achieving business goals or can
be say that focussed.
Weaknesses:
 I cannot convince HR manger for a question about strategies means I am weak in solving
problems.
 I do not have knowledge about the latest software or technologies that is being required
for improvement in work performance.
 I attempt to please everyone rather than focussing on self.
 I think too much which consumes and waste time which results in delaying in achieving
goals.
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CONCLUSION
This assessment summarised about on gong professional development. It is through
participating in training and seminars. Self learning is major factor of professional development.
Benefits of Professional development is analysed. A reflection is made for analysis of skills.
Gibb's learning cycle is applied for improvement in skills. For improvement, a personal
development plan is developed. At last, it is concluded by reflection on job interview. Strength
and weaknesses are being evaluated by attending a job interview. It is overall analysis the
requirements for improvement in professional career.
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REFERENCES
Books and Journals
Akers, R., 2017. Social learning and social structure: A general theory of crime and deviance.
Routledge.
Carcello, J.V. And et.al., 2018. The value to management of using the internal audit function as a
management training ground. Accounting Horizons. 32(2). pp.121-140.
Gholipour, A., 2016. Human resource development by means of personal development plan in
project-based organizations. Journal of Public Administration. 8(1). pp.15-32.
Haapakangas, A. and et.al., 2018. Benefits of quiet workspaces in open-plan offices–Evidence
from two office relocations. Journal of Environmental Psychology. 56. pp.63-75.
Kitto, S. and et.al., 2018. Continuing Professional Development. Understanding Medical
Education: Evidence, Theory, and Practice. pp.263-274.
Lemire, F., 2017. Personal learning plan: an update. Canadian Family Physician. 63(11). pp.896-
896.
McMahon, G.T., 2017. The leadership case for investing in continuing professional
development. Academic Medicine. 92(8). pp.1075-1077.
Mitash, C., Bekris, K.E. and Boularias, A., 2017, September. A self-supervised learning system
for object detection using physics simulation and multi-view pose estimation. In 2017
IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS) (pp. 545-
551). IEEE.
Rimmer, A., 2018. How do I prepare a personal development plan?. Bmj, 363, p.k4725.
Sekaran, U. and Bougie, R., 2016. Research methods for business: A skill building approach.
John Wiley & Sons.
Tishby, N., 2018. Statistical physics models of supervised learning. In The Mathematics Of
Generalization (pp. 215-242). CRC Press.
Torgerson, C. and et.al., 2017. A systematic review of the effective continuing professional
development training of welfare professionals. VIVE The Danish Centre for Social
Science Research.
Online
Academic Skills Centre 2018. [Online]. Available through.
<https://www.sheffield.ac.uk/ssid/301/study-skills/university-study/reflective-practice>.
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