Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1...........................................................................................................................................3 P1. Examine the key benefits of on-going professional development for different stakeholders within a specific organization.....................................................................................................3 P2. Investigate professional employer expectations of skills and competencies within a specific organizational context....................................................................................................4 TASK 2............................................................................................................................................6 P3. Assess own abilities, skills and competencies for a specific job role...................................6 P4. Review a range of learning theories and approaches used for personal and professional development processes................................................................................................................7 TASK 3............................................................................................................................................8 P5. Construct a development plan to enhance chosen skills and competencies within a specific work context................................................................................................................................8 TASK 4............................................................................................................................................9 P6. Undertake a job interview for a suitable service industry role.............................................9 P7. Review key strengths and weaknesses of an applied interview process.............................10 CONCLUSION..............................................................................................................................11 REFERENCES.............................................................................................................................12
INTRODUCTION Professional identity refers to what an individual perceived in the context of his profession. It’s developed through one’s beliefs and attitudes, values and experiences which help a person define themselves in the existing or future professional life or field (Barley and Kunda, 2016). The company chosen for this report is Hilton Hotels & Resorts which has its headquarters in Virginia, U.S. The assignment covers main benefits of on-going professional development for various stakeholders, examination of expectations of skills and competencies. In addition to this, assessment of own abilities for a particular job role, review of number of theories used in personalandprofessionaldevelopmentprocessesandadevelopmentplanhasalso been constructed. Furthermore, a job interviews for a suitable service industry role and keys strengths and weaknesses of a specific interview process have been included. - TASK 1 P1. Examine the key benefits of on-going professional development for different stakeholders within a specific organization Overview of the company Hilton Hotel is a successful luxurious hotel which was established in 1925 by Conrad Hilton. It is a combination of commitment, leadership and innovation by which it gained the position and competitiveness in the world. It operates in Hospitality industry and has its presence in 14 different countries including UK. The services provided by the hotel is considered the best which is liked by many customers around the world. Key benefits of on-going professional development for types of stakeholders Professional development refers to training, formal or professional learning of employees to make them perform better in their job roles and position (Bruss and Kopala, 2013). This enhancetheirskillswhichfurtherincreasestheirproductivity.On-goingprofessional development works on a continuous basis within the organization. Hence, it has many benefits for different stakeholders which are as follows: 1.Build and enhance confidence and trustworthiness:Professional development helps bringing the best out of the employees by making them more confident about their work. The staff of Hilton can work in a better way which will increase the satisfaction
level of customers, hence, this will increase the chances of using the services again and again. 2.Low employee turnover:If an organization provide the required training to its workforce which help growing them professionally. Hilton has its branches in many countries which gives employment to number of candidates, this is also beneficial for the government of the concerned country as many jobs are added to the economy. 3.Boost efficiency:Professional development helps in learning new things in the training by which innovation can be applied in the work. By this, Hilton can earn more profit which can be distributed to the shareholders and other investors in the form return helping more investors to invent in the stake (Chamberlayne, P. and Bornat, J. eds., 2014). 4.Make succession planning easier:The organization promoting their employees internally makes the employees believe that they can have long-term career within the organization. Hilton can appoint its junior employees for vacant senior positions. This will cut down the cost of appointment and training as they are already familiar with company’s policies. The cost can be used in something more useful benefitting suppliers. 5.Reenergize staff:This help in keeping the employees energetic towards their work. New approaches are built by the employees which brings out the best in them through new techniques. There is always the element of creativity. Hilton can conduct events for boosting the creativity by which unique ideas can be applied in organizational practice. P2. Investigate professional employer expectations of skills and competencies within a specific organizational context An organization always look for employees who are well versed with knowledge and have required skills and competencies. Competition in the market has increased which raised the expectations of entities from their employees. Hilton is an example about business activities in a hospitality industry can be carried so as to make it successful, this became possible due to skills and competencies possessed by workforce. Hilton prefer candidates who are skilled and have competencies which are as per the expectations of the management so that right individual can be chosen for the right job so that good services can be provided to customers. This will help
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Hilton in increasing its position in the market for long term sustainability. Some of the particular skills which Hilton might need in its workforce are as follows: Analytical skills:This skill is about having sufficient knowledge and all the concept clear by which desired results can be achieved. This skill is applied to resolve number of difficult problems which might affect business in a significant way. With the increase competition and rapid business changing environment can make hotels like Hilton and other units operating in hospitality industry employ individual with this skill. It will enhance the quality of services provided by Hilton which will retain the customers (Crocket, 2014). Communication skill:It is a one of the most needed skills as through proper communication, the business activities can be conducted smoothly without any hindrance. Hilton find this skill as a key to its success whereby all the queries of customers are resolved through effective communication. Furthermore, Hilton can focus on having direct and appropriate channels of communication which can assist the Hilton in making the experience of its customers memorable. Teamwork skill:Hilton has presence in many parts of the world which because of which it has huge workforce. When there are more people involved in a particular task, there will be more disputes or conflicts. This hinders the working and growth Hilton, therefore, Hilton should choose person who are good at working within team and co-operate with each other for obtaining desired results. Hilton is one of the best hotels in the world engaged in providing luxurious services to huge number of customers across the world. The manpower employed by it need to have competencies and capabilities which is required by Hilton. Therefore, timely training and growth programs by it can make the staff learn new things, concepts, approaches etc. which can be applied for increasing the profit and making experiences of customers better. Therefore, on- going professional development is important to boost efficiency so that advantages can be obtained. This will improve its financial and market position in domestic as well as international market.
TASK 2 P3. Assess own abilities, skills and competencies for a specific job role Organization have different job roles so that each personnel so appointed can carry their work efficiently. For this question, a specific job role of HR manager has vacancy in Hilton. A manager who has to look after its employees should have abilities and skills which by which proper and effective policies can be made by considering demands and needs of variety of employees. For this job position, I am the suitable person as I have all the qualities which Hilton is looking for in a HR manager. I have variety of strengths in such as good communication skill which is one of the prime skills and abilities that should be there in a manager (Elman, Illfelder- Kaye and Robiner, 2015). However, there are some points which are my weaknesses and need improvement. In order to survive in the organization and get promotion as well as growth opportunities, a person should understand that weaknesses can be converted into strengths. Also, every skill and knowledge should be updated according to changes taking place in business scenario as entities look for fresh talents with fresh and innovative ideas. Hilton has a higher standard criteria which depicts its expectations from its employees, hence, I has examined my skills,abilities andcompetenciesagainst theexpectationsand foundoutthatthereisa considerable gap between these two. This gap can be bridged through leaning new things and adding more knowledge to existing. However, it should be noted that, all the decision must be done before going for the interview so that Hilton find no reason for rejection. There is a high competition within the organization as existing employees have required skills, abilities and capabilities by which they perform their work for creating favourable results. Therefore, for the purpose of assessing my own skills, abilities and capabilities, I have conducted an personal skills audit for ascertaining skills that require to be make more good and effective so as to fit the criteria of Hilton. The assessment is as follows: S No.Capable inScoreDesired ratings to fulfil requirements of Hilton Strength(Positive)& weaknesses (Negative) 1Communication67-1(weakness) 2Time management781 (strength)
3Interpersonal skills583 (strength) 4Presentation495 (strength) 5Problem Solving86-2 (weakness) P4. Review a range of learning theories and approaches used for personal and professional development processes Learning theories and approaches are used in an entity for providing a guidelines by increasing the level of knowledge. There are number of these and even more than one can be used for professional development. Both the theories and approaches can be used by Hilton for obtaining desired results. Theories and approaches along with their individual review have been provided below: Behaviourism theory:This theory was founded by B.F. Skinnerwho focused on the fact that an employee must know how to behave in a proper way within an which is not against the organization's code of conduct (Kram, Wasserman and Yip, 2012). This can be done by obtaining feedback from workforce comprising both positive and negative. If the feedback obtained by Hilton from its employees reflect positive replies then it can continue with its existing policies and plans. However, negative answers should be looked into to check which area should be corrected. This will mitigate repetition of mistakes which in turn help Hilton in achieving its objectives within the time frame so prescribed. Cognitive Approach:This approach is based on the application of mind to various situations. This involves all the employees with a view to exchange their ideas and creativity. In this way, new things can be learnt and developed which open wide opportunities. By using this approach, Hilton can understand the demands and expectations of employees through the application of mind of its employees. This will give sufficient chances by which Hilton can explore new things going on in business environment and market so that strategies and plans can be adjusted. This will help in gaining more profit. Social learning theory:The fundamental element of this theory is based on teaching new things or leaning based on the results obtained by obtaining others. Every personality has some values, attitude, beliefs etc. which can studies to learn something unique and fresh. Hilton should encourage its employees to observe the behaviour of not only the customers but also of co-workers, this will help in addressing their problems, if any, in a better and quick way. By
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applying this theory, Hilton can distinguish between employees with good behaviour and the one with bad attitude and behaviour. Hilton can create services according to demands of its customers. Humanistic approach:This is one of the most used theory as its gives an opportunity to employees to assess themselves so as to determine their behaviour and attitude. This saves precious time of organization in examining the employees. Hilton can use this theory for the purpose of taking the best out of the workforce by making them transform their weaknesses into strengths. Also, staff can make their own plans, policies and direction which can be applied for completing their individual tasks. This will help Hilton to focus on more important fields. TASK 3 P5. Construct a development plan to enhance chosen skills and competencies within a specific work context A development plan helps in analysing own abilities ad skills in order to understanding which areas require improvisation. It is made up various strategies, processes, aims which are taken into account in evaluating ways through which goals can be attained. The end result will help in bringing the best of my knowledge and capabilities (Mellin, Hunt and Nichols, , 2011). This will increase the efficiency which for carrying out the work of Hilton. This will produce positive results in the form of more profit and sales. The plan has been given below: SkillsRequired ActivitiesResourcesTimeChanges Time management skill Ineedtoallot accuratetime accordingtothe specifictasksor activity.Allthe goalsmustbe achieved within the timesoallottedby Hilton. This will require accuracyin timingsandlots of practice should be included. I can assignvarious tasksranging fromeasyto difficultalong with time so that past results can be According to my capabilities,I wouldneed minimum2 monthsfor enhancingthe skilloftime management. Theemployees who work in the samesegment will help me out instatingabout my performance.
measuredagainst thenew outcomes. Communicatio n skill This skill is all about conversingwith others in an effective way.Furthermore, I canupforsession forboosting confidencefor saying the things in a n impressive way. Communication withotherswill helpmealot, followedby readingnews articles and books soastoconvey the facts. 3monthstime will be needed for improvingthis skill. My nature which isveryreserved shouldbe changedby building confidenceand fluency. Problem solving skill Problemsaresolve throughthe applicationof interpersonalskill alongwith conceptual.Hence, these will be worked upontocreate desired results. Thiscanbe enhanced through practising, training, reasoning and so onwhichwill include number of problems. A time period of approx. 4 months willberequired to make it better. Thiswillneed thatIshould analysedifferent circumstances andmake judgementwhich isrightand appropriateto solvethe problems. TASK 4 P6. Undertake a job interview for a suitable service industry role The word interview is a combination of two words viz. “inter” and “view” which in literal sense mean seeing each other or between view. It can be defined as method which involves conversation between two or more people whereby questions are asked to a person to get the required answers. In the context of Hilton, an interview has been conducted for the vacant position of HR manager. The result of the interview can be either positive or negative. So if Hiltonselectmeforthepost,therewillbesufficientopportunitiestobeexploredin
professionally and get promoted by which I can fulfil my dreams and reach a higher level. The qualification possessed by me is enough to make me eligible to apply for interview but it has operation in international market which might create some hurdles in choosing me for this job. The weak points can be made good by getting required training and help from the senior management. I can say for sure, that my knowledge related to academic subjects are good and strong with clarity by applying which I can help Hilton get desired objectives in both long and short term. The possible interview questions that the interviewer might ask in the interview are as follows: Interview Questions Q1. What is your name? Q2. Tell me about yourself apart from the CV? Q3. What do you know about this company? Q4. Why did you leave the previous job? Q5. Why do you want join this company? Q6. What are your interests? Q7. What are your future goals after 3 years? Q8. Tell me about your life experiences. Q9. What are your salary expectations? Q10. What would your focus in our company if you get selected? P7. Review key strengths and weaknesses of an applied interview process Interview are the most important activities which help in appointing the right person for the right job. However, there are certain strengths and weaknesses which are as follows: Strengths:TheinterviewmademeclearaboutonethingthatIhavegood communication skill bundled with confidence. I gave answers of all the questions very carefully and promptly which according to me, made the interviewer impressed. I was given some critical questions which required application of critical thinking. This was not the first interview which I have went for. Hence, thishelped me go through difficult situations (Miller, 2018). Weakness:The interview helped me find out my weak points which I will improve with the time. My thinking skill is not that well which made me nervous. Also, I stopped in between
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the answers due to hard questions which is a major negative point. Also, I am worried about developing new techniques and approaches which can be applied in changing business scenario. CONCLUSION Ithasbeen concludedfrom theabovereportthattobeeffectiveskillunderan organisation employee must have knowledge about the job role. It is also important for employee to understand the requirement of employers this will help to build important skills like communication and problem solving. From the above report, it has been observed that skills such as effective communication and professional competencies of interaction can help in building an appealing personal and professional identity. It is also summarised that developing these kinds of skills will help employer as well as employee. This report has concluded the competencies which can help an individual to build an effective professional career.
REFERENCES Books & Journals: Barley, S. R. and Kunda, G., 2016. Contracting: A new form of professional practice.Academy of Management Perspectives.20(1). pp.45-66. Bruss, K. V. and Kopala, M., 2013. Graduate school training in psychology: Its impact upon the developmentofprofessionalidentity.Psychotherapy:Theory,Research,Practice, Training.30(4). p.685. Chamberlayne, P. and Bornat, J. eds., 2014.Biographical methods and professional practice: An international perspective. Policy Press. Crocket, K., 2014. From narrative practice in counselling to narrative practice in research: A professional identity story.International Journal of Narrative Therapy & Community Work.2004(2). p.1. Elman, N. S., Illfelder-Kaye, J. and Robiner, W. N., 2015. Professional development: training for professionalism as a foundation for competent practice in psychology.Professional Psychology: Research and Practice.36(4). p.367. Kram, K. E., Wasserman, I. C. and Yip, J., 2012. Metaphors of identity and professional practice: Learning from the scholar–practitioner.The Journal of Applied Behavioral Science.48(3). pp.304-341. Mellin, E. A., Hunt, B. and Nichols, L. M., 2011. Counselor professional identity: Findings and implications for counseling and interprofessional collaboration.Journal of Counseling & Development.89(2). pp.140-147. Miller, K., 2018. The evolution of professional identity: The case of osteopathic medicine.Social Science & Medicine.47(11). pp.1739-1748.