Human Resource Management and Development

This assignment delves into key aspects of human resource management. It examines recruitment, selection, and retention strategies, analyzes various leadership styles and their impact, emphasizes effective teamwork, and highlights the importance of assessing employee performance and identifying development needs. The analysis utilizes Purple Mail Company Financial as a case study, illustrating these concepts in a practical business context.

WORKING WITH
AND LEADING
PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................................3
Prepare documentation to select and recruit a new member of staff....................................................3
1.1Assess the impact of legal, regulatory and ethical considerations to the recruitment and selection
process...................................................................................................................................................4
Take part in the selection process..........................................................................................................5
1.2Evaluate own contribution to the selection process..........................................................................5
2.1 Explain the skills and attributes needed for leadership....................................................................6
2.2 Explain the difference between leadership and management.........................................................7
2.3 Compare leadership styles for different situations...........................................................................7
2.4 Explain ways to motivate staff to achieve objectives........................................................................8
3.1 Assess the benefits of team working for an organization.................................................................8
3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing with any
conflict or difficult situations..................................................................................................................9
3.3 Review the effectiveness of the team in achieving the goals..........................................................10
4.1 Explain the factors involved in planning the monitoring and assessment of work performance. . .10
4.2 Plan and deliver the assessment of the development needs of individuals....................................11
4.3 Evaluate the success of the assessment process............................................................................11
CONCLUSIONS...........................................................................................................................................12

INTRODUCTION
Human resource, one of the major asset of company formed with combination of
employees and employers and the result of their coordination is known as profitability and
productivity. The organizations lay off people and they also recruit new employees as per the
requirement and the new employees are one of the most important factor for the organization too
to bring new talent in organization. The present report is based on Purple mail company which is
known as UK local printing company. It is one of the organization which provide high quality to
its customer.
Recruitment process is one of the time taking and expensive process conducted by
organization and the company has to make efforts to retain the efficient employees in order to
save their recruitment and selection cost. This assignment is based on recruitment, selection and
training factor of Purple mail company financials. This is one of the major organization in India
dealing with financial plan work of US based clients. In this assignment, most of the questions
are based on leadership techniques, employment method, recruitment process and training
process.
BE ABLE TO USE RECRUITMENT, SELECTION AND RETENTION PROCEDURES
Prepare documentation to select and recruit a new member of staff
Purple mail company financials is hiring 2 employees in its financial planning department.
The human resource department of Purple mail company financial need to follow below
mentioned process to fill the vacancies.
Information regarding recruitment – Firstly, the concern department drafts the requirement of
staff for positions and send the requirement either by mail or by notice to human resource
department along with complete description of skills and responsibility for the particular
position.
Advertisement & Communication – once the requirement of employees are finalized, then
human resource department communicates the requirement by placing advertisement via print
media, online job portals and also informing the requirement to various job consultancy firm.

Job Description of Financial planning employees
Application procedure – Online
Location – Gurgaon, India
Salary - $ 2500
Vacancy – 2
Employment type – Probation
Work Shift – Night
Responsibility:
 Handling US based clients for designing their financial plans
 Must have professional skills
 Attending telephonic conversation of US based clients
Skills:
 Proficiency in English language
 Excellent communication skill
 Flexible for work timings
 Proficiency in MS – Excel
 Ready to work in teams
 Self - motivated and innovative person
1.1Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process
Purple mail company financial is known for following strict legal, regulatory and ethical
aspect of recruitment procedure, which have been explained below:
Sex discriminatory issue – Purple mail company financials does not make any sex
discrimination to fill the vacancy. The company welcomes candidates of either sex and fair
interview process happens with each of them. The company is bound to recruit the candidate
selected in interview beside their sex. (Bell, 2012)
Age & Race discriminatory issue – Purple mail company recruits the candidate as per their
qualification and competency, not of base of their nationality and race. In fact, the company
recruiting two different age group of candidate for same position will be given equal treatment
and payout based on their performance. (Bell, 2012)

Legal procedure at Interview stage – Purple mail company financials follow the legal
procedure at interview stage. The interview of candidate is carried by minimum four members in
board and they follow strict rule of interviewing by avoiding any comment on sex, religion or
age of the candidate. (Bell, 2012)
Right to employment – In case, Purple mail company recruit’s employee of one nationality in
another country then the company make checks that, the candidate must be holding the right to
employment. (Bell, 2012)
Take part in the selection process
I being a human resource manager must play vital role in recruitment and selection process
because recruitment and selection process contains a series of steps till final selection of
candidate. In Purple mail company, financial, below mentioned steps must be followed:
Recruitment & Selection panel – The candidates are interviewed by a panel of members and
the human resource director is responsible to design the panel members. The panel member
includes, one human resource manager, one administrative staff and one team leader and one
manager of department for which the recruitment is going on.
Shortlisting the candidate – Initially, human resource manager interviews the candidate and
judge them on basis of their IQ and communication skills and eliminate the unsuitable
candidates.
Final Interview process – After initial screening, the second round of interview happens with
team leader and manager. The interview is mainly focused on skills of candidate, their
educational background, experience, knowledge etc.
Appointment – Once the candidate is selected, the final step is appointment which is again
completed at the end of human resource department by completing the final documentation
work.
1.2Evaluate own contribution to the selection process
I being a human resource manager has played an important role in recruitment and selection
procedure of two financial planning candidates. I contributed in following manner:

 After receiving e-mail from financial planning department, I communicated the
requirement of candidates to job portals, job consultancy firms and also to employees of
Purple mail company financials, as the company is also having the policy that, an
employee can also refer suitable candidate for company and for this the employee will get
incentive.
 I gone through all the applications of candidates and made initial screening based on their
qualification and skills and also called up them to schedule their interview.
 I communicated the panel design to concern persons and also communicated the timing
of interviews.
 I also conducted preliminary interview and made initial screening of candidates and
eliminated unsuitable one. I shortlisted the candidates based on their competency and
communication skills.
 Once the candidate got selected in final round of interview the same is communicated to
me and I prepare the final documents and giving them appointment letter and also
scheduling their training process.
UNDERSTAND THE STYLES AND IMPACT OF LEADERSHIP
2.1 Explain the skills and attributes needed for leadership
Purple mail company financials is facing the crunch of staff in financial planning department.
There is high requirement of associates, senior associates, team leader and managers in financial
department. In case of team leaders and managers, the company requires such candidates, who
must have effective leadership skills and can motivate their team members to accomplish the
work in more efficient manner. The skills and attributes of leadership is as follows:
 The candidate must have passion to work and must share same enthusiasm with team
mates to accomplish the work.
 The leader must have strong communication skills, so that the leader can communicate
the task and projects effectively to the team mates and their team mates also remain
satisfied because they are always informed about every changes.
 The leader must have capability to engage the staff because without support of staff,
success could not be ascertained.

 The leader must have ability to encourage their team mates to work in team because team
work will help in completing the task within stipulated time limit and also free from the
personal grudges of the tea mates.
2.2 Explain the difference between leadership and management
Leadership and management does hand in hand but leadership trait could be personal but
management is purely professional and comes from hierarchy of the organization. The major
difference have been explained below:
 The person is called as having leadership trait when he individually can influence the
decision of group whereas management goes with rule of planning, directing, controlling
activity.
 In leadership, the leader have trait of mercurial and influencing personality whereas
management refers to purely professional behavior.
 Leadership is people oriented approach and management is task oriented approach.
 The focus of leader is to lead the team whereas management focuses more on managing
the work and getting the work done through employees.
 Leaders identify the problems and devise the strategy to solve the issue whereas
management refers to developing the strategy and policies and implement the same on
teams to follow them.
 Leaders are risk takers and management refers to risk averse.
 The style of leaders is transformational, consultative or participative and management
refers to dictatorial, authoritative, autocratic etc.
 Leaders can influence the team mates because of personal persona and charisma whereas
management power comes with formal authority allotted by the organization.
2.3 Compare leadership styles for different situations
The leader must have different styles to work and must show his different leadership
skills based on requirement. Most of the researchers indicated that, though there are various type
of leadership style but only few of them are preferred to employ. The different styles of
leadership have been explained below:

Authoritative style – the leader takes control of situation and orders the subordinates to
follow the instructions and leader does not discuss the project with team. This style does not hold
much popularity because of dictatorship.
Participative style – the leader engages all the parties concerned with project while
making any decision. The parties are free to share their concerns and ideas. This style is accepted
in management.
Delegating style – the leader does not take any decision but pass on project along with
decision making authority to subordinates. This style is best at top management positions.
Directive style – This is also an autocratic style of leadership which arises when the
situation arises. This type of style is adopted when the team mates are not much informed about
the work to be done.
2.4 Explain ways to motivate staff to achieve objectives
Objectives are important part of organization and this helps the staff members to focus
towards something in order to achieve the result. (Girard & Fallery, 2011) The success in
organization could be achieved once the goals for every individual is designed in such a way
that, the goals motivate them to work towards accomplishment of task and in case the goal is
unachievable or non – interesting then it would result in loss of interest of employees. The staff
could be motivates to achieve the objectives as per below mentioned process:
 While defining the goals of every team mate, the team leader must make sure that the
employee must also be there, so that the employee would feel more engaged.
 The leader must have one to one meeting with team mates at regular intervals in order to
understand their issues and also to evaluate their performance till then.
 The leader must also have his personal objectives and must make personal evaluation and
discuss the same with team mates.
 In case, any employee reaches to meet the objective then his success must be celebrated
publicly in order to build their morale.
BE ABLE TO WORK EFFECTIVELY IN A TEAM

3.1 Assess the benefits of team working for an organization
The organization cannot achieve the success until its employees work as a team to
accomplish the task because the team can successfully carry out the job as it will be having
shared skills and qualifications whereas an individual performance would not meet the same
objectives. Below mentioned point states the team work and its success in Purple mail company
financials:
Productivity of Employees – Employee’s productivity is one of the most important factor
which is counted in Purple mail company and this efficiency could not be possible with support
of team mates. The team supports in completing the task in fast pace and the employee can also
get the work done even when he is on leave because of urgency and he can pass his task to
another team mate who would complete the task in his absence. This simplicity of task
accomplishment is possible only because every team member is informed about each other’s
work. (Andolsek et al, 2013)
Personal relations – Team work in Purple mail company also help in developing a
personal and professional relationship between employees and it would help in eradicating
maximum possible personal grievances.
3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations
Purple mail company financial deals in very critical business situation which belongs to
drawing the financial plans of US citizens. The plans have to be perfect and most profitable, so
that their future goals could be met. (Dessler, 2011) The leaders plays an important role in
motivating their team mates, so that they can work with focus and deliver the best results to
clients. Here Belbin’s team roles have been explained below:
Team Managers – Team managers distinguish different task in Purple mail company
financials and then distributes the tasks as per the capability of different teams. Team manager
plays the role of coordinators and shapers.
Team Leaders – Team leaders motivates their teams and distribute the work as per the
capability of team member and solve the problems of each team member in their work. Team
leader plays role of Plant and resource investigator.

Senior Associates – Senior associate implements the task to be done and these people
plays r ole of specialist, monitor evaluator and finisher.
Associates – Associates are the lowest person in designation and they generally start doing data
entry work in financial planning work. These people plays the role of implementer and team
workers.
3.3 Review the effectiveness of the team in achieving the goals
Purple mail company financial is one of the prominent organization dealing in financial
planning of US citizens and company recruits best possible teams after screening them from
series of interviews and tests. It is thoroughly checked that, the candidate must have capability of
performing under pressure and time limitation while they also must have knowledge and
experience to carry out their work with effectiveness and efficiency. Purple mail company
financial forms their teams in such a way that, it consists team members with diverse knowledge
and experience and also as per their ability to deal with challenges. (Griffin, 2009) The company
also follows higher human resource value because of which the employees follows ethical code
of conduct with each other in office premises. The employees have to pay proper respect to each
other beside any issue of their designation or pay scale. All these factors plays a very important
role in combining the human resource in form of team. In short, Purple mail company financials
provide appropriate environment to employees and also motivate them to work in teams.
BE ABLE TO ASSESS THE WORK AND DEVELOPMENT NEEDS OF INDIVIDUALS
4.1 Explain the factors involved in planning the monitoring and assessment of work
performance
The employees of Purple mail company financials must perform under tough and
competitive condition and, they have to keep track of their productivity. The company has
various method to monitor and evaluate the performance of employees:
Team mate Review – Company monitor the performance of team members based on their
task accomplished and their efficiency. The evaluator takes inputs from team members regarding
the evaluating candidate on basis of his / her participation of work etc.

Survey clients – Purple mail company deals with such clients, who brings financial plans
of US citizens. These agents discuss plans of their clients with financial planners of Purple mail
company. It may be possible that, these agents would feel problem with financial planner or may
be very much satisfied with them. These agents would help in informing the management about
the performance of financial planners.
Appraisal of performance – At every year end, company awards appraisal to its
employees and the appraisal is based on the information received from clients, team mates and
managers.
Appraisal Interview - Before awarding final appraisal, the company also take interview
of employees asking their previous performance and future expectation.
4.2 Plan and deliver the assessment of the development needs of individuals
Purple mail company financial is one of the prominent company in India dealing with
financial plan business from USA. The company has also expanded its operation and have
targeted Indian clients for preparation of financial plan and also looking for client base in other
countries too. (Bondarouk et al, 2013) In order to target new customer base, the company has to
prepare its employees to handle a different situation which is not been dealt before and for this
the company must provide a series of training to employees. Purple mail company financial must
take care of below mentioned factors:
 Redefining the goals and strategies of the company
 The company must identify an effective and potential employees, who can take up new
assignments
 The company must also identify the new work to be done by trained employees after
acquiring new customer base.
 Once the potential employees been identified then the company must train them as per
their capability and performance.
 Purple mail company must have clear idea of fact and information, which is required to
train the employees for new job.
 The training imparted to employees must be effective enough, so that the employees
actually get knowledge about their jobs.

4.3 Evaluate the success of the assessment process
Success of employees could be possible after imparting them training and development
exercise, so that they could work with enthusiasm and must also be prepared to work in dynamic
environment. The company conduct orientation and training program for new employees and
after imparting them training, the company must evaluate them on basis of their learning
capability and their information grasping power. In assessment, the company must also conduct
the survey about employees asking their views about the training program and also the benefits
and consequences of the same. The company must also look that, whether the training program is
effective enough to increase the productivity of the employees.
CONCLUSIONS
The importance of management and leadership could not be denied as this is one of the
important factor to influence the human nature. The leaders make the work challenging and
interesting and also they are ready to take up new tasks. The organization could not be successful
without proper leadership in organization. This assignment is divided in four parts, where first
part focuses on recruitment, selection and retention of new employees, second part deals with
styles and impact of leadership, third part deals in effective team work and lastly fourth deal with
assessment of work and need of development for individuals. These four parts have been
discussed and explained with help of a live example which is Purple mail company financial, a
Gurgaon based MNC organization dealing mainly with US based clients. The assignment has
been explained with help of examples and proper management process used in business
organization.