Human Resource Management in Service Industry
Added on 2020-01-28
19 Pages6953 Words69 Views
Resource management for service industry
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1 ...........................................................................................................................................31.1 Analysing the role and purpose of human resource management in a selected serviceindustry...................................................................................................................................31.2 Human resource plan based on the analysis of supply and demand for airline firm's......62.1 Current state of employment relations for Airline industries...........................................92.2 Impacts of employment laws in management of human resource at airline industries .10TASK 2..........................................................................................................................................123.1 Job description and person specification for airline enterprises.....................................123.2 Comparing the selection process of different airline service industries businesses.......134.1 Assessing the contribution of training and development activities to the effective operationof airline firm's business.......................................................................................................15CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................17
INTRODUCTIONHuman resource is responsible for managing functions of enterprises like staffing, hiringemployees, recruitment, compensation, profits, policies and contracts of workers etc. This reportwritten for airline company and its management that serves its services on airways via airlines(Chelladurai and Kerwin, 2017). This document covers roles and purpose of human resource.Also, displaying concepts in management such as, planning and forecasting, process ofrecruitment, deployment and monitoring employment, etc. Furthermore, it is justifying plans ofHR based on an analysis of supply and demand for firm which is displaying creation of its plan,analysing supply and demands, and external as well internal factors. Lastly, this document is alsopresenting current state of employment relations, their laws that affect organisation and jobdescription according to airline's industry. TASK 1 1.1 Analysing the role and purpose of human resource management in a selected service industryThe human resource are the person that has responsibility of managing firms staffing,recruiting, performance, profits, compensation, structuring and concentrating on the systems andpolicies. Here HR is handling formal system in management of British Airways which isinherited (Lange and et.al., 2015). Organization aims to increase profits so these are optimizedby HR via implementing performance of workers. Its basic goal is to retrieve details of retainingtalent, development, and make alignment work for airline firm (Mok, Sparks and Kadampully,2013). For example British Airways, it is superior contributor in an organization. It makes moreincomes via improving performance of employees in procedure of enterprise. On other hand, BeAt One cocktail bar is improving their customer services by serving better facilities to other barslike interactive menus, offering schemes, vouchers etc. so it will interact clients. It consistsanalysation, requirements in planning, training and orienting, hiring and recruiting correctworker, handling salaries and wages, incentives and profits, performance evaluation, resolvingconflicts and making connections with all employees at all branch. In management of personnel,including leadership, effective skills in negotiation and knowledge of its organization. Role of Human resource management : Main aim of HR give training, hiring anddeveloping employees performance in firm wherever it is required via developing theirknowledge by retrieving details and giving effective training. This information also used
for promotion with their skills and work. This will minimize requirements in recruitingfor external environment. This is determined as cost effective way to manage workers. Itimplementing changes whenever it requires in future by the HR and also making plansthat are useful for its change. Like British Airways is rapidly growing in new markets(Riley, 2014). For example it is providing its service in 160 locations. It also consistsdomestic areas using air Canada, emirates, etc. On other hand, Be at first cocktail bar isserving their services only to its place.Organization implementing new technology for itsservices to customers so it will increase profits and also improving their skills. Gaps likeleaving employee their job, retirement, etc. is fulfilled by the enterprises via promotingthem and hiring new workers.Soft and Hard HRM: Human resource management is defined in two structure soft andhard HRM. In soft, HR using models which are emphasized by their self-direction andindividual knowledge. Like their behaviour, at the mid which is strategic approach(Armstrong and Taylor, 2014). In Hard HRM, strategic fit is measured by models whichare ratio and performance management. Human resource, first analyse problems orconflicts in airline company using this hard and soft HRM. In soft HRM, workers are treated best because they are important resource of firm. Theirrequirements are planned and handle as an individual (Hoque, 2013). Concentration of humanresources, is on staffing and related things. Like in motivation, roles, rewards, etc. Benefits of soft HRM: Human resource, focuses on long term planning for workforce. Creating strong and connections.Pay structure is competitive including their performance with their rewards. Such asshare options. Workers are motivating so that they will understand and take their responsibility. Benefits of hard HRM: Short term updates in number of workers.Less connection and communication from top management.Human Resource selecting knowledgeable and skilled staff.Creating structure of management for organisation.Roles according to its purpose of HR of airline industry is given below:
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