Room Division: Accommodation, Front Office Services, and Revenue Management in Hospitality

ROOM DIVISION

TABLE OF CONTENTS
Introduction..................................................................................................................................................1
TASK 1........................................................................................................................................................2
P1.1 Discuss the different type of accommodation and front office services needed and analyze the
roles and responsibilities of the accommodation and reception service staff..........................................2
P1.2 Evaluate the type of services provided by the rooms division department in a range of
accommodation facilities such as hotels, holiday camps or university campuses and discuss the legal
and statutory requirements that apply to rooms division operations in the UK......................................4
TASK 2........................................................................................................................................................5
P2.1 Assess the role and importance of the front of house department in the effective management of
a hospitality business and discuss the key aspects of planning and management of the front of house
area for your new hospitality operations.................................................................................................5
P2.2 critically discuss the key operational issues that would affect the effective management and
business performance of the front office area for hospitality operations................................................7
TASK 3........................................................................................................................................................8
P3.1 Analyze the role and importance of design and development of property interiors, including
functionality to the effective management of the hospitality operations.................................................8
P3.2 Examine the key aspects of planning and management of the accommodation service function
and analyze the operational issues affecting the effective management of the accommodation service
function for property................................................................................................................................8
TASK 4......................................................................................................................................................10
P4.1 Explain how you would perform revenue/yield management activities in order to maximize
occupancy and rooms revenue and discuss what sales techniques that rooms division staff can use to
promote and maximize revenue in your hotel. Provide example using the case scenarios...................10
4.2 Discuss the importance and use of forecasting and the use of statistical data within the rooms
division in your property and calculate Rooms Division performance indicators to measure the
success of accommodation sales using the appropriate software package as an example....................12

Conclusion.................................................................................................................................................13
References..................................................................................................................................................14

Introduction
Room division includes various departments and functions that play crucial role in offering the services
to the guest except at the time of hotel stay. The front office is the most highlighted department in the
hotel, with the highest number of contact of guests. In the current study, the scenario of Hillside hotel is
taken which is 5 star rating hotels and operates in UK by Nazleem Holdings. The report will discuss
about the accommodation and front office services, roles and responsibilities of a range of
accommodation and reception services staff along with legal and statutory requirements as well. The
impact of contemporary management issues on the effective management and business performance in
the front of house area of Hillside hotel will be presented in report. It will also review the factor that
contributes to effective management along with techniques used in measuring occupancy and room
revenue.
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